Inbound September 21

Contact Center Association’s Inbound Magazine published “Today’s Customers Expect Great Customer Service No Matter Where They Shop”. Jim Iyoob, VP Global Development, discusses the importance of customer experience for online shoppers. With nearly two billion internet users in the world, it is important to understand their needs as competition continues to grow online. Contact Center Association (CCA) is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community. Supervisors, workforce managers, directors, VP’s and executives turn to CCA as the go-to resource for contact center tools and techniques, problem solving methods, business skills, career development and more.