Texas Emergency Hurricane Hotline Outsourced to India
As Hurricane Rita roared towards them, more than 300 people called the local emergency number broadcast all around Nacogdoches County in East Texas.
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Employee Engagement – A Critical Factor in Delivering Exceptional CX
Have you ever thought about what defines the customer's experience with your organization? The answer is simple, it’s your employees.
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Importance of creating a culture of employee recognition
Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged.
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