Omni-Channel Engagement

Etech’s Omni-Channel customer engagement solutions allow customers to communicate with your business on the platform of their choice.

Etech’s Omni-Channel solutions unify different channels of communication into a single, combined solution to ensure that your customers receive a fast, consistent interaction with your brand. Etech’s Omni-Channel communication goes beyond the traditional call center operations to include social media platforms, email, text messaging, live chat and self-service options, all collaborated and seamlessly integrated through a single interface. As your partner, Etech is ready to respond to your customer’s on their preferred platform and carry on the conversation from where it was left the last time, regardless of the channel.

Customer experience is the key differentiator for competitors. Etech is consistently looking for ways to improve customer interactions on every communication channel. Etech integrates all engagement channels onto one common platform so relevant data from each interaction can instantly be accessed on a user-friendly platform. By collecting this data in one place, agents can better serve your customers consistent and personalized experiences in a timely manner. Etech avoids the frustration customers go through when having to start from the beginning in each interaction and allows agents more opportunities to up-sell or cross-sell.

Etech’s Omni-Channel clients have experienced these results…

Customer Retention

 

Increased Sales Conversion

 

Increase in Revenue

 

Interested in our Omni-Channel Call Center Services, click here to send us your enquiry.