Our Company
Etech has grown over the past 20 years to be a leading outsourcing provider of intelligent sales, effortless customer experience, and advanced technology solutions. Started with 400 seats in Deep East Texas and grew to be a global company with 2500 seats without mergers or acquisitions. Today, Etech has 8 successful contact centers located throughout the United States, India, and Jamaica. Global presence, combined with the knowledge and adaptability, allows Etech to provide a remarkable difference to the customers.
Our Growth
2002
Bellsouth makes decision to close its internal call center asset in Nacogdoches, Texas
2003
3 Days before Bellsouth closes Nacogdoches center, Dilip Barot, Matt Rocco, and other investors acquire the assets of the center and save over 400 jobs. With this alliance, Etech is born!
2003
In addition to the headquarters center in Nacogdoches, Etech opens BPO center in Gandhinagar, India and now provides solutions for 4 major Telecom clients
2004
Launched Lufkin, Texas center with 325 seats, 500 employees
2006
Launched Vadodara, India with 200 seats, Etech is now serving 13 clients
2008
Launched Rusk, Texas with 100 seats, Etech serving 16 clients, 1500 employees
2009
Launched Jamaica with 150 seats, started web and software development services
2012
Launched Dallas with 220 seats, 2200 employees
2013
Launched Palm Beach, FL 150 seats, Etech serving 26 clients, Launched chat and email product Integrated Customer Engagement (ICE) and Software implementation services
2016
over 40 clients with more than 2500 employees
Quick facts about Etech
Etech employs 2500 team members across the US, Jamaica, and India.
Bilingual (Spanish and English) capabilities
Tier One preferred provider to Fortune 50 companies
PACE-SRO accredited
PCI-DSS compliant
ISO/IEC 27001:2013