Blog

The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack

Oct 16, 2020 Nimisha Varier The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack

Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low cost. Now, they…

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PACE ACX Virtual 2020

Sep 16, 2020 Admin Etech PACE ACX Virtual 2020

How To Blend AI With Human Intelligence To Improve Customer and Agent Experience? Etech’s team is excited to meet you all at our virtual session…

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Customer Contact Week At Home, 2020

Jul 21, 2020 Admin Etech Customer Contact Week At Home, 2020

Etech is excited to meet you all at our virtual booth, August 26th -27th, 1:00-2:30 pm and 3:15-4:15 pm CST. You can schedule a live…

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Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience

Mar 04, 2020 Meghavi Prajapati Customer Experience Architecture:  Using Agent Insights to Design a Remarkable Customer Experience

Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going beyond technology &…

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CX Architecture – Using Agent Insights to Design a Remarkable Experience

Sep 27, 2019 Admin Etech CX Architecture – Using Agent Insights to Design a Remarkable Experience

Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have the…

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CX Architecture: 5 Steps To Transform Your Customer Insights

Sep 16, 2019 Admin Etech CX Architecture: 5 Steps To Transform Your Customer Insights

The power of Artificial Intelligence has become a strategic tool for businesses in an increasingly globalized marketplace. Automating that power through a simplified front-end can…

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Etech’s Topic Of Discussion: From AI to Analytics – How Will Innovation Impact the Contact Center of 2025?

Sep 09, 2019 Admin Etech Etech’s Topic Of Discussion: From AI to Analytics – How Will Innovation Impact the Contact Center of 2025?

The CCW Online Summit “The Contact Center of 2025” is a platform wherein analysts will share their expert predictions, executives will detail their forward-thinking blueprints,…

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The Future of Customer Experience in the Call Center

Jul 10, 2019 Admin Etech The Future of Customer Experience in the Call Center

With new customer care technologies making it possible to maximize revenues, savings, and above all customer experience all at once; maximizing competitive advantage at organizational…

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HI+AI – The Right Formula For Performance Management

Jun 15, 2019 Admin Etech HI+AI – The Right Formula For Performance Management

July 10, 2019 In today’s constantly evolving customer-centric environment, it is an absolute requirement for organizations to understand how they can fully utilize their most…

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Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness

Apr 10, 2019 Kunal Mahindroo Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness

Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM Customer Experience is one of the most talked about opportunities in today’s world and the…

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