The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
Oct 16, 2020 Nimisha Varier
Previously, call centers had one main task: to respond to customer voice calls as efficiently as possible while maintaining a very low cost. Now, they…
Learn More...PACE ACX Virtual 2020
Sep 16, 2020 Admin Etech
How To Blend AI With Human Intelligence To Improve Customer and Agent Experience? Etech’s team is excited to meet you all at our virtual session…
Learn More...Customer Contact Week At Home, 2020
Jul 21, 2020 Admin Etech
Etech is excited to meet you all at our virtual booth, August 26th -27th, 1:00-2:30 pm and 3:15-4:15 pm CST. You can schedule a live…
Learn More...Customer Experience Architecture: Using Agent Insights to Design a Remarkable Customer Experience
Mar 04, 2020 Meghavi Prajapati
Technology represents the HOW of change & humans represents the WHY of change and during this insightful webinar, Etech will discuss going beyond technology &…
Learn More...CX Architecture – Using Agent Insights to Design a Remarkable Experience
Sep 27, 2019 Admin Etech
Your agent workforce has more influence on your brand than any marketing or advertising program. Agents are the face of your company and have the…
Learn More...CX Architecture: 5 Steps To Transform Your Customer Insights
Sep 16, 2019 Admin Etech
The power of Artificial Intelligence has become a strategic tool for businesses in an increasingly globalized marketplace. Automating that power through a simplified front-end can…
Learn More...Etech’s Topic Of Discussion: From AI to Analytics – How Will Innovation Impact the Contact Center of 2025?
Sep 09, 2019 Admin Etech
The CCW Online Summit “The Contact Center of 2025” is a platform wherein analysts will share their expert predictions, executives will detail their forward-thinking blueprints,…
Learn More...The Future of Customer Experience in the Call Center
Jul 10, 2019 Admin Etech
With new customer care technologies making it possible to maximize revenues, savings, and above all customer experience all at once; maximizing competitive advantage at organizational…
Learn More...HI+AI – The Right Formula For Performance Management
Jun 15, 2019 Admin Etech
July 10, 2019 In today’s constantly evolving customer-centric environment, it is an absolute requirement for organizations to understand how they can fully utilize their most…
Learn More...Utilize Customer Insights to Define Strategies that Improve Training and Coaching Effectiveness
Apr 10, 2019 Kunal Mahindroo
Tuesday, June 25, 2019 | 8:15 AM – 10:45 AM Customer Experience is one of the most talked about opportunities in today’s world and the…
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