American Teleservices Association Convention & Expo


American Teleservices Association Convention & Expo
JW Marriott Desert Ridge
Phoenix, AZ.
March 13-16, 2011

1-2Get a first-hand account of industry insights from leading experts in the contact center industry at the American Teleservices Association (ATA) Convention and Expo 2011. You can learn about the industry’s latest developments, technological advancements, new strategies and ways to overcome the operational challenges faced by your business.

The ATA Convention and Expo 2011 will feature Jim Iyoob, Vice President of Global Development of Etech as an invited speaker who will share his thoughts on the latest trends in web-based sales and abandon rates. He will share a case study about one of the largest telecommunications companies and how web chat services helped them increase revenue and reduce costs. He will also share some best practices for implementing a web chat strategy. You can hear him speak at the ATA Convention and Expo 2011 at the JW Marriott Desert Ridge, on 14th March, 2011.


Etech has been an active member of the American Teleservices Association (ATA) and also a regular participant in their various conventions. With over 2,300 employees working at our six centers across the US and India, Etech is a leading international business process solutions provider including customer interaction and quality assurance services, development and value-added services.


American Teleservices Association (ATA) is a representative association comprising of member companies having inbound or outbound contact centers, users of Teleservices, trainers, consultants, and equipment suppliers who initiate, facilitate, and generate telephone, Internet, and e-mail sales, service, and support.

By |2021-03-23T16:16:12-06:00January 5, 2011|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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