Etech Announces New Director of Nacogdoches Operations
Nacogdoches — Etech is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat, announced it has hired David Carrizales, a veteran in the call center and marketing industry. Carrizales has been named Director of Operations for the Nacogdoches center location.
Carrizales responsibilities include determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating operations state-of-the-art technologies; defining user requirements; production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
“We are excited to have David return to Texas to lead the Nacogdoches Operations,” said Matt Rocco President & Chief Operating Officer. “David’s leadership skills and call center expertise will be valuable assets to our team, our clients, the Nacogdoches community and the entire Etech organization as we continue to grow our business. David’s leadership philosophy makes him an excellent fit to lead our Nacogdoches team.
David Carrizales stated, “I am so excited to return to Nacogdoches and join the Etech team. I believe that everyone is capable of reaching their personal and professional goals and I am extremely passionate about developing and working with my team to meet and exceed their and the company’s expectations. Leadership to me is not about a title it is about being willing to work together to achieve a common goal while maintaining a commitment to one another and the core values of the organization.”
David returns to Nacogdoches, with over 14 years of advertising, marketing and call center experience which began in Nacogdoches in 2000 with Berry Direct. David started his career as a telephone sales representative. Since that time, David continued to progress through the ranks in various roles including Inside/Outside Sales, Training, Project Manager, Team Leader, Area Sales Manager, Operations Manager and most recently General Manager with a career spanning over 5 states with Bellsouth, AT&T and recently YP Holdings. David has enjoyed the opportunity to work in multiple media platforms including Print, Digital, SEM, SEO, Direct Mail and Mobile with large scale revenue and high capacity call centers.
David is a native Texan and a graduate from Southwestern Texas State University, in San Marcos, Texas. When not working, David enjoys playing golf, writing for his personal website and spending quality time with his wife and children.
Veronica Chimney; Vice President of Human Resources – Etech Texas