November 13, 2007
Nacogdoches, TX, September 5, 2007: Etech a global business process outsourcer headquartered in Nacogdoches, has announced the appointment of several key leaders into expanding or new roles within their organization. These appointments coincide with the recent expansion into the Pasadena market, and the continuing need to support their growing business in their U.S. and India operations.
Matt Rocco, Chief Operating Officer for Etech said, “With the growth of our company into Pasadena, and our growing business in India and East Texas, it is imperative that we continue to develop our organizational structure to support our international operations team. We are fortunate to have individuals within our organization ready to move into expanded responsibilities and to have found an external candidate to join us and oversee the operation of our Pasadena facility. These individuals will be instrumental in ensuring that Etech remains focused on the disciplines that have enabled our past success during our growth.”
Sean Kennedy has been named director of program implementation. In this role he will oversee the program implementation teams and implementation of new business for all of Etech. Kennedy has been with Etech for almost two years, most recently in the role of Assistant Director of Operations in Lufkin. He returned to Nacogdoches from Colorado after almost 15 years with United Airlines where he served in many roles, most notably as Project manager responsible for the successful launch of their new airline “Ted” and leading a division of the company’s operational call and service centers. Kennedy is a graduate of Stephen
F. Austin State University and is engaged in pursuit of PMP certification. He and his wife Lisa have two children and are active members of Christ Episcopal Church.
Cathy Walker has been named director of training and marketing. In this capacity she will oversee the training teams for each of Etech’s five centers and direct the marketing and advertising efforts for the company. Walker most recently served as Marketing Director for Etech and has held key leadership positions with Etech within program implementation, training, recruiting and operations. Cathy is a graduate of Columbus State University and completed the Blog Baccalaureate Initial Certification program at SFASU to earn a teaching certificate in the state of Texas. Prior to joining Etech, she spent three years as a certified teacher in Nacogdoches and seven years as marketing Director for large retail shopping centers in markets ranging from New York Metro to Tupelo, Mississippi. Cathy and her husband Michael have one child and are members of Christ Episcopal Church.
Javier Jiron joined Etech as director of call center operations in Pasadena effective September 1, 2007. Jiron joins the Etech team with 14 years of call center experience in inbound and outbound sales and customer service for companies including Intelesys, Universal Consulting Services and Dun & Bradstreet. Most recently Javier was Customer Service Operations manager for Wells Fargo as leader of a 200 seat call center with responsibility for Wells’ high value customer channel. In both 2005 and 2006 Javier earned Wells Fargo’s “Service Excellence” and “Team Excellence” awards. He brings experience in working with third party relationships and a strong track record in developing teams and leaders, customer satisfaction, fostering positive change and driving results. Javier and his wife Michelle are relocating to the Pasadena, Texas area with their four children from West Des Moines, Iowa.
About Etech Global Services
Etech is privately owned and has provided Business Process Outsourcing services since 1997. A Tier One preferred provider for several Fortune 500 companies, Etech has a diverse clientele in the telecommunications, yellow page publishing, national mortgage, and credit card industries..
Etech is a certified Minority-owned Business Enterprise (MBE) and a designated Corporate Plus member with 1500+ team members in facilities in the U.S. and India. Maintaining high standards of quality, customer service and sales skills makes Etech the first choice in providing inbound and outbound sales and service, internet chat, web chat, email fulfillment, and business process outsourcing services.