Nacogdoches, TX – January 16, 2014- Etech Global Services, a leading business outsourcer, will be exhibiting and speaking at the Internet Retail Expo 2014 February 5-7 in Epicenter, Gurgaon.
The business centric trade show will attract enthusiastic digital professionals and offer an opportunity to talk with experts about business requirements and best business practices.
The show will showcase some of the market leaders in e-commerce, online shopping portals and online retailers. Some of the big attractions of this show are eBay, Amazon, EMVANTAGE, NDSL, TechMagnet and Holisol. The show will be focused on future opportunities in digital media, while showcasing the best possible methods of providing customer-centric services. It will also focus on the burgeoning technologies that most of the market giants use to communicate with their customers and manage their client interactions.
Etech Global Services, one of the leading technology solutions providers, will be a featured guest of the show. With more than 2,700+ employees in nine locations worldwide, Etech has reshaped the way people do business. Etech provides state-of-the-art chat solutions to help businesses communicate with their customers more efficiently.
Mr. Amit Kachhawa, Director of Strategic Development for Etech Global Services, will present on Inbound Chat, Outbound Chat and Live Chat. His presentation will uncover common issues with live chat services and will assist the audience with determining the best chat services for their needs.
In addition, the Company will be exhibiting their cutting edge technology including QEval and ICE (Integrated Customer Engagement). QEval is a sophisticated, yet easy-to-use tool for call center quality monitoring while ICE is a robust platform for providing live chat and email fulfillment. Both products have gained ground in a very short span of time and have helped many small, medium and large-sized organizations improve their customer relationships.
“Our technology and services help companies deliver superior customer service, improve customer relationships and build stronger brand names,” said Amit Kachhawa, Director of Strategic Development at Etech Global Services. “We are looking forward to showcasing our latest technology and un-paralleled service solutions at the upcoming IRE Show.”
You can learn more about Etech by visiting them at Booth #60 or contacting them at www.etechgs.com.
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,700 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com