Nacogdoches, TX – November 18, 2021 – Etech Global Services has been selected as a finalist for ‘Automation Solution of the Year ‘ and ‘BPO of the Year’ for the 2021 CCW Excellence Awards. Each year, the CCW Excellence Awards brings together the contact center community to honor and promote the most innovative contact center solutions and industry leaders who are committed to drive superior contact center and CX performance. The awards recognize world-class thinking, creativity and execution across the full spectrum of contact center functions.
The BPO of the Year award acknowledges the provider who redefines the standard for strategic partnership, visible through world-class service and exceptional efficiency, while the Automation Solution of the Year category recognizes the automation solution that made the most profound impact and contributed to improve operational efficiency, improve customer experience, drive agent performance, and enhance the value contact centers deliver to their Clients. The winners will be announced on December 14, at Caesars Forum, Las Vegas.
“Etech is honored and humbled to be recognized by Customer Contact Week for the innovation our team is bringing to the contact center industry day in and day out. Etech is committed to deliver remarkable customer and employee experiences” said Etech’s President and CEO, Matt Rocco. “At Etech, our most valuable asset is our people. Receiving the public recognition that these awards shine on Etech is truly a reflection of each one of our dedicated, 3,200+, global Etech family.”
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets – their customers. Why? Because Etech honors commitments and delivers, resulting in measurably changed behavior while also driving business growth and profitability through solutions that engage millions of customers each day across multiple touchpoints using analytical, traditional, digital, mobile, and emerging technologies to communicate with your customers, when and how they choose.
Etech believes in making a remarkable difference for each other, our customers, and within our communities. Etech’s industry-leading technology services, such as Etech Insights, provide you with business insights and analytics that transform your customer interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify the right behaviors and voice-of-customer insights that are not easily identifiable using traditional quality management processes. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage over your competition, leading to increased market share.
Etech believes through serving, we can make a remarkable difference for you and your customers.
About CCW
Started in 1999 as Call Center Week, now Customer Contact Week, CCW is the world’s largest customer contact event series. For over 20 years, CCW serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor, and Industry Network for all things Customer Management.
About Customer Management Practice
The Customer Management Practice enables better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.
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