Nacogdoches, TX – May 28, 2019
– Etech Global Services, a leading provider of customer engagement solutions, recently announced their participation in the much anticipated Contact Center Virtual Summit scheduled to happen from July 7th – July 27th, 2019. Etech will be leading an engaging discussion focused on, ‘High-Performance Agent Development’ on July 10, 2019.
The Contact Center Virtual Summit (CCVS) has the primary objective to take customer service performance to the next level. This monumental online event is organized by two experts in the area of Epic Virtual Summits who also have a remarkable career in the contact center world. CCVS will be the perfect combination of intelligence and influence from some of the best contact center experts across the globe. At no cost to the attendees, this is an event contact center professionals do not want to miss.
“I and the entire Etech family are extremely excited to be a part of the Contact Center Virtual Summit. A virtual conference like this can be the best way to educate customer service enthusiasts around the world whose schedules may not allow them to make a trip like traditional conferences. CCVS will be a great platform to share Etech’s ideas and best practices on how to deliver an effortless customer experience,’’ said Etech’s Matt Rocco.
Etech’s session on ‘High-Performance Agent Development’ in the Contact Center Virtual Summit (CCVS) will be a comprehensive depiction of how a contact center can elevate its agent performance to become more efficient while understanding the major roadblocks their agents face on a daily basis. Etech will be speaking on everything from the organization’s customer-focused values to its customized tools for the enhancement of the CX environment.
The key takeaways that you can expect from Etech’s session are:
- Improved use of customer feedback
- Inspiring and Servant leadership
- Improved business processes
- Multi-channel management
- Excellent collaboration and coordination across the organization
- Choosing the right technology solution, and partner
If you want to schedule a meeting with Etech’s customer care squad, click here.
About Etech Global Services
Etech Global Services is a global leader of customer engagement solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through solutions that engage millions of customers each day across multiple touch points using analytical, traditional, digital, mobile and emerging technologies to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for our people, our customers, and our communities. Etech’s industry leading technology services, like Etech Insights, provides you with business insights and analytics that transform your interactions. Etech Insights combines human intelligence with the knowledge and power of artificial intelligence to identify performance enhancing behaviors and voice-of-customer insights that are not easily identifiable through traditional quality management. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and create a competitive advantage of your competition leading to increased market share.
Etech believes through serving, we are able to make a remarkable difference for you and your customers.