Etech’s excellence in Quality Assurance wins the confidence of online fashion retailer
Nacogdoches, TX – February 13, 2014 – Etech Global Services, a leading business process outsourcer, today announced they have been chosen by an international online retailer to provide Quality Assurance services for their US and international markets.
Etech will be auditing calls, chats and emails for this online, subscription based fashion retailer in the US, UK, Spain, Germany, France and more as they continue to expand.
The retailer chose Etech because of their flexible approach, domain expertise, robust quality management system and strategic alliance approach. Etech is providing multi-lingual quality assurance support along with a very effective and structured process that is aligned with the client’s specific goals.
Etech’s support has already made a difference according to the company’s Senior Manager of Global Organization Development: “Etech’s professional project management team made this implementation run very smoothly, and we’re looking forward to a strong partnership as Etech helps us continue to ensure a positive customer experience for our valued clients.”
“We’re thrilled to be supporting them with their Quality Assurance initiative,” said Matt Rocco, President and COO at Etech Global Services. “We look forward to providing them with superior quality assurance services that enhance their daily business operations.”
About Etech Global Services
Etech Global Services is a leading contact center and technology solution provider with more than 2,500 employees in nine locations worldwide. Etech understands the importance of customer relationships and is committed to making a remarkable difference for their clients. All of Etech’s solution strategies are driven by the ‘voice of the customer’. Stringent QA processes ensure an ever-improving customer experience as well as ensuring the highest integrity and quality possible. These differences allow Etech to provide innovative technology, industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable Etech’s clients to build stronger brands, strengthen customer relationships, and gain market share. For more information: www.etechgs.com