Etech Opens State-of-the-Art Contact Center in Montego Bay, Jamaica
Nacogdoches, TX – December 27, 2017 – Etech Global Services, a leading business provider of customer engagement solutions, recently announced the opening of a dynamic new contact center located in the beautiful Montego Bay, Jamaica.
Etech’s latest center is located in the heart of Montego Bay’s prime business region locally known as the Montego Bay Free Zone (MBFZ). The center has the same capabilities and amenities as one would find at any of Etech’s eight global contact centers. This new facility is equipped with over 200 operational seats supporting everything from Live Chat, to traditional inbound/outbound services, to Etech’s quality analytics division known as Etech Insights.
“Our investment in this new facility reinforces our commitment to grow and diversify the channels through which we serve our customers. Etech’s growth is a testament to the hard work and commitment of the team members who strive each day to truly make a remarkable difference with each other, with our customers and in our communities. The Etech Jamaica team is just another example of what can be accomplished when everybody is pulling together towards common goals.” said Etech’s President and General Manager, Matt Rocco.
“The new center will serve as the new nearshore location for Etech. Having this new center truly has opened more doors for Etech to grow and bring more jobs to the local Montego Bay area. We couldn’t be more enthusiastic about this opportunity and are already in the works of growing Etech’s Quality Analytics and Business Insights division, Etech Insights, in the Montego Bay area and are so excited to see how having this state of the art nearshore resource impacts Etech’s overall growth,” said Etech’s Jim Iyoob, Chief Customer Officer.
The Port Authority of Jamaica (PAJ), expanded its Free Zone development to Montego Bay where it established the Montego Bay Free Zone (MBFZ) in the Montego Freeport area. In keeping with the service-oriented environment that characterized that section of Jamaica, a deliberate effort was made to encourage and attract investment from the Information Technology sector (IT) sector, in addition to apparel and other light manufacturing. The Montego Bay Free Zone, established in 1985 in the second major offshore industrial estate in the country, is situated on the peninsular south west of Montego Bay, on Jamaica’s world-renowned North Coast. Overlooking the tranquil and pristine waters of the Bogue Lagoon, the MBFZ currently has over 600,000 sq. ft. of space divided between services and manufacturing. The MBFZ provides employment for over 7,000 people, 95% of whom are employed in the ICT sector. For more information about the free zone please visit www.mbfz-jamaica.com
Etech Global Services, established in 2003, employs over 2,800 people through its’ five (5) centers in USA, two centers (2) in India and its’ latest center in Montego Bay, Jamaica. The Etech Jamaica center has the capacity to employ over 400 people. For more information about Etech Global Services please visit www.etechgs.com
About Etech Global Services
Etech Global Services is a leading provider of customer engagement solutions for many of the world’s most trusted brands. They trust Etech with their most precious assets – their customers. Why? Because Etech’s commitment to continuous improvement, next-generation technology, and empowering people results in a solution that drives customer experience and reduces effort. Voice, quality monitoring, chat, social media, and email, Etech is here to communicate with your customers when and how they choose.
Etech believes in making a remarkable difference for you and your customers. Etech’s industry-leading technology services, like Etech Insights division, provide you with analytics and insights into your customer interactions. Etech’s services enable you to enhance customer experience, increase sales results, meet all corporate governance requirements, and obtain a competitive edge over your competition allowing you to increase market share.