ICE Click-to-Chat

A lot of times, what stops browsers from becoming buyers is a quick question. Our live chat software makes it easier for the website visitors to strike up a conversation with you and get their questions answered. Whether you want to offer help to your existing customers or answer questions of potential customers, our online chat service lets you interact, acquire and support customers.

Nobody likes to wait, and one of the advantages of live web chat service is that it allows agents to interact and help multiple customers at once, so the wait time is reduced. Your agents can chat with the visitors when they ask a question, or initiate a chat proactively by tracking the pages that the visitor has visited using our live chat solutions.

At times, visitors of your website feel lost and want someone to help them find what they are looking for. Having a live person help them can not only help your business in improving customer service but also provide a great opportunity to cross-sell and upsell. Live chat customer service helps your brand in creating a personal connection with customers and make them your brand promoters.

Features

Etech Technology Solutions, ETS, develops each of its product features distinctively to include various functionalities needed for the operational efficiencies. Our live chat software is designed and developed keeping companies of all sizes in mind. Not just that, our developers work incessantly to design an interface which provides great user experience not only to your customers but also to your agents. The platform equips agents with tools and information that would enable them to amplify your sales and deliver quality customer support.

  • General Features
  • Business Intelligence
  • Chat Operator Console
  • Chat Admin Console
  • Supervisor Console
  • Marketing & Strategic Support

ICE Click-to-Chat Helps in Strategizing your Decision

Click-to-Chat comes with some distinct and unique features and tools:

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The ideal time to connect with your customers is when they are on your website

ICE Click-to-chat: The best way to market your brand

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