Project Manager

Job Title : Project Manager
Department : ETS- Medallia
Location : Gandhinagar

Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 


About Us

Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 


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What We Offer

  • Transportation allowance
  • Canteen Subsidy 
  • Night Shift allowance as per the process 
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work-Life Balance Initiatives
  • Rewards & Recognition 

What You’ll Be Doing

Client’s mission is to help companies win through customer experience. The world’s best-loved brands trust client’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Client is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. And, just like our product, we honor each of the experiences that build our people.

Client is the most powerful and comprehensive Customer Success solution, enabling businesses to reduce churn, drive customer trust and loyalty, and maximize revenue through innovative automation and integration technologies. Founded by marketing automation pioneers, client proprietary SaaS solution empowers customers to achieve retention, expansion, and advocacy in their customer base. 

Client is looking for talented Engagement Managers passionate about bringing their deep understanding of technology to oversee the design and delivery of complex solutions on the client platform. You will be assigned to multiple projects and client accounts based on our needs, interests, and expertise. You will be responsible for understanding client goals, leading teams of analysts and specialists to deliver projects on time, on budget, and ensuring quality service. Projects range from implementing our software for new customers to continue improving existing programs. 

  • Lead multiple client projects from Design to Go-live. Oversee cross-functional teams of Technical Architects, Configuration Analysts, and other specialists to implement our software and deliver continuous program improvements 
  • Create project plans, timelines, and processes to ensure projects are delivered within scope, budget, and client deadlines. Maintain project plans and accurate status reports over time 
  • Project revenue, manage budgets and expenses, estimate your human resource needs 
  • Understand client goals, grow accounts, and ensure renewal. Work closely with the client Customer Success leadership and other business teams within the client to ensure client is successfully adopted by the customer 
  • Get customers back on track when accounts or implementations are at risk
  • Provide best practices guidance in discovery workshops and program success meetings during customer onboarding and adoption
  • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives 
  • Develop a deep understanding of the client’s platform configuration process, implementation and expansion methods, and service quality processes 
  • Familiarize yourself with the client’s suite of products 

What We Expect You To Have

  • 3+ years of SaaS platform experience and related client-facing consulting experience, managing stakeholders/clients at the Executive level 
  • Experience with creating comprehensive project plans, scoping technical designs, managing timelines and budgets, and coaching resources on technical development and configuration
  •  Ability to lead client-facing workshops and meetings, and conduct calls with customers independently. Ability to keep client’s business goals at the forefront of the conversation 
  • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features. A calm, adaptable, and driven approach to both client engagements and internal efforts/teams. 
  • A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people. 
  • Bachelor’s Degree or higher in Computer Science, Electrical Engineering or a related technical field 
  • Strong English communication skills, both written and verbal. Experience managing Fortune 500 clients a plus 
  • Some familiarity with programming languages, such as PHP, ASP, .Net, JavaScript, HTML, XML, CSS
  •  Demonstrated experience in personnel management.
  •  Technically competent with various software programs, such as Microsoft Office products, SQL, etc. 
  • Possesses high-level understanding in the areas of web application programming, content management systems, API, database and system design

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