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Providing Efficient Customer Service to Shoppers No Matter Where They Shop

May 26, 2011 Jim Iyoob

Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced, even more will abandon their shopping carts to begin the process of comparison shopping. You do not want your competitor catching the sale that you just missed. This article was published in Call Center Times and discussed why live chat service is important and the different options companies have regarding live chat service.