As companies become bigger and customers demand more from them. rapid growth poses a new challenge for seamless service delivery. This is where collaboration comes into the picture. Collaboration can be defined as two or more people working together to create or achieve the same thing and we often think of it as an activity stream where information passes from one department to another.
If you are only looking at this process from this angle however, you may expose your enterprise to the inherent risks of information overload and misinformation, which will eventually affect people outside the organization and negatively impact your chances of success.
To foster active collaboration, practice the following principles as a foundation.
For example, focusing on employee engagement will lead to higher customer satisfaction levels, happy employees and contribute positively to the bottom line. This means that collaboration among all concerned parties, including entry-level employees is of utmost importance to the company.
To overcome this, train, promote and reward employees who practice high standards in their dialogues and discussions. When employees consistently observe the high standards, it leads to open information sharing.
Your task is to ensure that the people preview to sensitive information, have authority to make certain decisions on their own or with approval from a senior manager.
On the other hand, an employee who is accountable will immediately report a matter to the manager when they feel it has an effect on the business. When responsible, like-minded people work in a team, you will achieve greater business results.
You need to align all the pieces well and monitor on all of them equally so that your puzzle does not grow disproportionately. Collaboration will help you achieve this and much more.
In summary, effective collaboration extends beyond the available collaboration technology. The entire team should roll up their sleeves and do all it takes to ensure they achieve business goals seamlessly. Focusing on business results, encouraging high standards of information sharing, aligning information and authority, promoting accountability and looking at collaboration as competence, will give you a head start in driving effective collaborations in your organization.
Look out for Part 2 of this topic for more principles.