Boost Customer Service with Omnichannel Customer Engagement Solutions

Optimize Contact Center Agent Performance

Etech’s call center agents are trained to provide friendly and efficient service, using the latest technology & our 20+ years of experience to track and manage all aspects of the customer experience. Utilizing our AI-driven quality monitoring & analytics division, we identify critical behaviors and coach agents on behaviors for improving KPIs. We take pride in representing your brand with professionalism and integrity, and strive to exceed your expectations with every customer interaction.

Identify Opportunities with Conversational Analytics

Etech’s conversational analytics are built on our foundation as a CX leader. With decades of expertise in Integration & System Engineering, our technology can be seamlessly integrated with any technology solution providing open APIs. Our team of Data Engineers excels at generating meaningful features out of human interactions, helping in generating actionable insights, and predicting future outcomes. Etech’s team then shares actionable recommendations to help drive your KPI’s so that your team can see tangible results, at an industry leading turnaround time.

Drive Continuous Transformation

Etech utilizes advanced analytics and reporting tools to monitor performance and identify areas for improvement, so you can be sure that your customers are getting the best possible service. With our analytics division, we monitor interactions in real-time, provide performance alerts, build a knowledge repository for agents and drive CX performance. We also work closely with your team to develop customized scripts, training programs, and quality assurance processes that align with your brand and business goals.

Measure Remarkable Success

Etech understands that every customer interaction is an opportunity to build your brand reputation. We take a proactive approach to manage your brand, using the latest tools and techniques for monitoring customer feedback, tracking trends, and identifying areas for improvement. By working closely with your team, we can help you to respond quickly and effectively to customer feedback, and develop strategies for continuous improvement.

Etech's Integrated Conversational & Business Intelligence Analytics Solution for Customer Experience Insights

As a trusted advisor, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring enhanced customer relationships.

Etech is focused on our team members, developing them to deliver remarkable customer experiences for our clients’ customers. We utilize feedback and data from our QA processes to coach and develop our representatives so that they are best equipped to handle any and all interactions.

With best-in-class security measures & certifications, Data Security is integral in Etech’s culture.