With over 20 years of industry expertise, Etech understands the BPO space and how to provide our client’s customers with an engaging and effective contact center team. Handling over 125 million interactions across voice, chat, quality analytics, and other mediums, Etech continues to prove the benefits of partnering with a proven BPO partner who truly understands today’s consumer.
Etech’s call center agents are trained to provide friendly and efficient service, using the latest technology & our 20+ years of experience to track and manage all aspects of the customer experience. Utilizing our AI-driven quality monitoring & analytics division, we identify critical behaviors and coach agents on behaviors for improving KPIs. We take pride in representing your brand with professionalism and integrity, and strive to exceed your expectations with every customer interaction.
Etech’s conversational analytics are built on our foundation as a CX leader. With decades of expertise in Integration & System Engineering, our technology can be seamlessly integrated with any technology solution providing open APIs. Our team of Data Engineers excels at generating meaningful features out of human interactions, helping in generating actionable insights, and predicting future outcomes. Etech’s team then shares actionable recommendations to help drive your KPI’s so that your team can see tangible results, at an industry leading turnaround time.
Etech utilizes advanced analytics and reporting tools to monitor performance and identify areas for improvement, so you can be sure that your customers are getting the best possible service. With our analytics division, we monitor interactions in real-time, provide performance alerts, build a knowledge repository for agents and drive CX performance. We also work closely with your team to develop customized scripts, training programs, and quality assurance processes that align with your brand and business goals.
Etech understands that every customer interaction is an opportunity to build your brand reputation. We take a proactive approach to manage your brand, using the latest tools and techniques for monitoring customer feedback, tracking trends, and identifying areas for improvement. By working closely with your team, we can help you to respond quickly and effectively to customer feedback, and develop strategies for continuous improvement.
As a trusted advisor, Etech has proven to be effective in real-time response, personalized interactions, increasing revenue, reducing operational costs and ensuring enhanced customer relationships.
Etech is focused on our team members, developing them to deliver remarkable customer experiences for our clients’ customers. We utilize feedback and data from our QA processes to coach and develop our representatives so that they are best equipped to handle any and all interactions.
With best-in-class security measures & certifications, Data Security is integral in Etech’s culture.
Etech is a preferred outsourcing partner for leading Fortune 50 companies providing an all-inclusive CX solution powered by the best-in-class AI-powered speech analytics technology. Etech’s customers feel informed and empowered when making critical business decisions.
Gain insight from decades of experience, proven best practices, proactive recommendations, and a partner that goes beyond simply “checking a box.” Etech becomes an extension of your brand.
Etech is a pioneer when it comes to combining the power of Artificial Intelligence and the problem-solving capability of Human Intelligence to deliver outstanding performance. Etech teams are able to leverage these remarkable insights and turn them into actionable, revenue generating processes.
Etech utilizes this feedback to consistently improve the performance of our call center representatives, ensuring they are well-equipped and confident when interacting with your customers to give your business a competitive edge.