Etech Global Services

Etech delivers next generation BPO (Contact Center) solutions. A global minority owned business, Etech has created and trademarked how to turn your data into strategic insights. Leveraging the power of artificial plus human intelligence, Etech enhances training and coaching to focus on critical behaviors creating improved customer experiences and shareholder value.

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Growth through Servant Leadership

Trusted advisor to numerous fortune 50 companies

10 Ways to Provide Exceptional Support with Outsourced Call Center

2003

Grew from 400
Team Members in 1 Location

No Mergers No Acquisitions

TODAY

3 countries, 10 Sites, 3,600+
Team Members

Trusted advisor to numerous
Fortune 50 companies

About Us

Etech launched in 2003 with only 400 employees and a single contact center in Nacogdoches, Texas. Over the last 20 years, we have expanded our range of services and have grown to include more than 50 global partnerships, 3,600 employees, and ten state-of-the-art contact centers with seven U.S., one nearshore, and two offshore locations.

0 M+

Voice, Chat & Email
Interactions Per Year

0 M+

Quality Monitoring Evaluations
Per Year

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Client Partners

What We Do?

Delivering Consistent & Memorable Experiences

Etech Customer Engagement Solutions

Providing customers with consistent and engaging brand experiences, with 20 years of expertise and over 200 million interactions annually; Etech’s Customer Engagement Solutions effectively manage customer interactions.

Etech Insights

Map your strengths and weaknesses within agent interactions to identify behaviors that can be replicated or improved across your organization to yield higher results in sales performance, customer satisfaction, and first contact resolution.

Etech Technology Solutions

Delivering cutting edge technology solutions in the most secured environment & empowering brands to grow exponentially by converting data and insights into intelligence.

“At Etech, we believe there are leaders who serve themselves and those who serve others. Etech leaders serve and lead by putting the needs of others first, by living our character commitments. We call this servant leadership.”

What Sets Etech Apart

Follows Best-in-Class Security Measures

Compliance
Certifications
Awards & Recognition

Compliance

Etech Global Services follows best-in-class security measures and is up to date with all certifications ensuring that compliance, regulations, and security of the data are maintained at all times. By doing so, Etech is well equipped to protect sensitive customer information and help prevent fraudulent activities.

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Certifications

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Awards & Recognition

Etech is proud to be recognized and awarded globally for the commitment to create job opportunities, loyalty to the communities, and constant drive for creating outstanding customer experiences.