Austin Contact Center Alliance – 2022

Is your organization’s turnover costing you? Lost opportunities, performance challenges, and increased costs, low morale can be just some of the negative impacts. Attrition is one of the biggest challenges in the contact center industry today. In the era of the “Great Resignation” and “Quiet Quitting” learn what you as a leader should do to retain and engage your talent.

• Engage and retain the talent using data
• Uncover the hidden insights in your customer interactions
• Incorporate the right coaching for employee development
• How to bridge the gap between performance monitoring and performance management