Blog

How does Contact Center Quality Assurance Improve With Speech Analytics?

Dec 05, 2018 Shawndra Tobias How does Contact Center Quality Assurance Improve With Speech Analytics?

At the point when customers achieve your contact focus, they need a situation that addresses their issues, settle their worries, and builds up the trust…

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How to Reassure Modernization and Flexibility in Your Organization

Nov 23, 2018 David Carrizales How to Reassure Modernization and Flexibility in Your Organization

Leadership skills are not innate in most people. Fortunately, practically anyone can learn how to develop the traits and techniques that make an exceptional leader….

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6 characteristics that every Successful Team Imbibe

Nov 16, 2018 Gurudatt Medtia 6 characteristics that every Successful Team Imbibe

When opportunity knocks on your door, always be willing to take a chance. Beginning something new, trying something different is never easy. However, the logic…

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The Anatomy of Security Phishing

Nov 10, 2018 Ronnie Mize The Anatomy of Security Phishing

Although we continue to take measures to secure our systems and facilities, malicious actors will always attempt to identify a weak link to any organization….

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12 Etech Character Commitments – An In-Depth Look 6-12

Nov 07, 2018 Matt Rocco 12 Etech Character Commitments – An In-Depth Look 6-12

No matter what technological advances may bring, a company’s employees remain the essential component of its success. At Etech, the following character commitments promote an…

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Using AI To Enhance the Customer Experience in Call Centers

Oct 31, 2018 Jim Iyoob Using AI To Enhance the Customer Experience in Call Centers

In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer.  If you really…

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Easy To Follow Tips To Stay Positive At Work

Oct 18, 2018 Ashwini Kumar Easy To Follow Tips To Stay Positive At Work

To be positive it is very important to first understand what does being positive actually imply? People misunderstand the entire concept of positive thinking. Being…

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12 Etech Character Commitments – An In-Depth Look at 1-6

Oct 10, 2018 Matt Rocco 12 Etech Character Commitments – An In-Depth Look at 1-6

Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12…

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Why Successful Businesses Focus on Developing People – Not Employees

Sep 26, 2018 Matt Rocco Why Successful Businesses Focus on Developing People – Not Employees

State-of-the-art technology is very useful in modern businesses,  but it’s impossible for computers to replace the human element. People bring essential qualities like creativity, innovation…

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Creating Genuine and Long-Term Servant Leadership Cultures

Sep 21, 2018 Matt Rocco Creating Genuine and Long-Term Servant Leadership Cultures

Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve…

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