Blog

Easy To Follow Tips To Stay Positive At Work

Oct 18, 2018 Ashwini Kumar Easy To Follow Tips To Stay Positive At Work

To be positive it is very important to first understand what does being positive actually imply? People misunderstand the entire concept of positive thinking. Being…

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12 Etech Character Commitments – An In-Depth Look at 1-6

Oct 10, 2018 Matt Rocco 12 Etech Character Commitments – An In-Depth Look at 1-6

Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12…

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Why Successful Businesses Focus on Developing People – Not Employees

Sep 26, 2018 Matt Rocco Why Successful Businesses Focus on Developing People – Not Employees

State-of-the-art technology is very useful in modern businesses,  but it’s impossible for computers to replace the human element. People bring essential qualities like creativity, innovation…

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Creating Genuine and Long-Term Servant Leadership Cultures

Sep 21, 2018 Matt Rocco Creating Genuine and Long-Term Servant Leadership Cultures

Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve…

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The Positive Motivational Influence of Servant Leadership

Sep 12, 2018 Matt Rocco The Positive Motivational Influence of Servant Leadership

Across the spectrum of leadership styles, those which motivate employees to approach their work with a greater degree of enthusiasm produce some of the best…

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Humans and AI Can Work Together To Create Better Connections

Sep 11, 2018 Jim Iyoob Humans and AI Can Work Together To Create Better Connections

The traditional role played by interaction analysts is changing – there’s a new source of reliable feedback that’s providing greater insights into how people interact….

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The Right Ways to Combat Shopping Cart Abandonment Issues

Sep 07, 2018 Amit Kachhawa The Right Ways to Combat Shopping Cart Abandonment Issues

One of the biggest challenges faced by the online retailers, who are trying to increase their online conversions, is shopping cart abdication. This is one…

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Successful AI Systems: When Sophisticated Technology Meets Talented People

Sep 03, 2018 Jim Iyoob Successful AI Systems: When Sophisticated Technology Meets Talented People

Every day, your brain sorts through myriads of signals – insignificant background noise, repetitive tasks and endless mathematical calculations to help muscles coordinate properly –…

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How to Provide Customer Service With Servanthood

Aug 29, 2018 Matt Rocco How to Provide Customer Service With Servanthood

Regardless of how many employees your call center has, customer service should always be on everyone’s mind at all times. Treating customers in a cordial…

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Ways to Successfully Transform Your Workplace

Aug 27, 2018 Kaylene Eckels Ways to Successfully Transform Your Workplace

Creating a customer centric workplace is no easy task, but it is necessary if you want your employees to deliver the best customer experience possible….

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