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6 Tips to Spot Phishing Attack Emails

Mar 20, 2019 Ronnie Mize 6 Tips to Spot Phishing Attack Emails

Phishing attacks could be compared to actual fishing. The scammer creates an email that includes an enticement, essentially baiting the hook. Their next step is…

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How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Mar 07, 2019 Jim Iyoob How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers

Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses already using or…

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What is Quality Assurance?

Mar 01, 2019 Shawndra Tobias What is Quality Assurance?

Quality assurance is defined as the maintenance of a desired quality of service especially by means of attention to every detail of the process of…

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People – First Culture – The Chant for Developing A Successful Business

Feb 22, 2019 Veronica Chimney People – First Culture – The Chant for Developing A Successful Business

The People-First culture is a buzz word in the business world now. Many companies have embraced this culture after witnessing the positive impact it has…

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Five (5) Basic Data Security Protocols Every Call Center Should Have

Feb 15, 2019 Ronnie Mize Five (5) Basic Data Security Protocols Every Call Center Should Have

In a study out of the Clark School at the University of Maryland, researchers found that there is a hacker attack approximately every 39 seconds….

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Ask and Listen to Your Team

Feb 06, 2019 Kaylene Eckels Ask and Listen to Your Team

Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…

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Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Jan 28, 2019 Kaylene Eckels Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!

Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…

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Actions and Attitude – Its Time To Align

Jan 17, 2019 Melissa Wood Actions and Attitude – Its Time To Align

It is often perceived that leaders gain influence with their team members solely based on how a message is communicated. As leaders, we’re taught the…

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Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

Jan 10, 2019 Jim Iyoob Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a…

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Unwrapping the Gift of Employee Appreciation

Dec 27, 2018 Nancy Pratt Unwrapping the Gift of Employee Appreciation

How many times do we hear grumblings like ‘my boss doesn’t appreciate what I do,’ or other complaints voicing the need for more recognition and…

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