Blog

Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Apr 13, 2018 Kaylene Eckels

Growing up the daughter of a farmer/rancher, I’ve always been familiar with the term head count, as it signified the size of my father’s herd.  He…

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VISION: What is it? Why does it matter?

Apr 11, 2018 Matt Rocco

#6 in the Character Commitment Series VISION: WHAT IS IT?  Besides the obvious as it pertains to our ability to see with our eyes; what…

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Live Chat Best Practices to Deliver Superior Customer Service

Apr 10, 2018 Jim Iyoob

With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Apr 03, 2018 Jim Iyoob

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Training: Where Are You Going?

Mar 30, 2018 Matthew Cole

When I was much younger my dad would take our family on road trips that didn’t always have a finite location or a destination. Often,…

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Do You Need a Customer Experience Strategy or Not?

Mar 27, 2018 Jim Iyoob

You don’t need an elaborate strategy to survive the day, but neither do vegetables. Are you a vegetable? Set some broccoli on a plate in…

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Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Mar 20, 2018 Jim Iyoob

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

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Protect Your Contact Center Team from a Space Shuttle Columbia Like Disaster

Mar 16, 2018 Kaylene Eckels

In 2003, the space shuttle, Columbia, disintegrated over East Texas and Louisiana, when it attempted to reenter the Earth’s atmosphere. Sadly, all seven astronauts aboard…

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Understanding How Servant Leadership Improves Employee Engagement

Mar 14, 2018 Matt Rocco

Even though it’s important that leaders exemplify the traits a good leader needs to be effective and guide employees to success, leaders should also be…

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Implementing A Customer Effort Strategy Effectively

Mar 12, 2018 Jim Iyoob

An effective customer effort strategy makes your products and services more attractive to buyers by simplifying offers and increasing customer support. Basically, customers who can…

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