How does Human Resources Impact Customer Experience?
May 27, 2020 Veronica Chimney
When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…
Learn More...Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience
May 20, 2020 Jim Iyoob
If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…
Learn More...Are You Prepared Against Cyber Threats?
May 13, 2020 Ronnie Mize
How does your company overcome a challenge like cybersecurity? This question confuses and disturbs businesses of all shapes and sizes today more than ever before. …
Learn More...Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future
May 06, 2020 Matt Rocco
If the corporate world has learned anything over the last decade, it is that authoritarian and fear-based leadership platforms are outdated. Not only do they…
Learn More...How to Build an Ideal Call Center Quality Monitoring Scorecard?
Apr 29, 2020 Jim Iyoob
It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With a successful call center monitoring…
Learn More...The COVID-19 Chaos: How Remote Employees Can Avoid Phishing Attacks while Working from Home
Apr 10, 2020 Ronnie Mize
As the world continues to deal with the COVID – 19 pandemic, many of us are finding ourselves working from home and maybe even going…
Learn More...Wellbeing Leadership Suggestions to Fight with COVID 2019
Apr 06, 2020 Matt Rocco
This is an unprecedented moment worldwide. We should come together and fight this battle against the novel coronavirus with a sense of responsibility and keep…
Learn More...Thinking beyond AI to improve the Customer Experience
Mar 18, 2020 Jim Iyoob
When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…
Learn More...How does Your Company Culture Impact Your Overall Business?
Mar 09, 2020 Kaylene Eckels
When you want your business profits to grow, if you are like many businesses you probably re-evaluate your strategy and cut expenses where you can….
Learn More...Top Human Resources Trends That Are Driving Efficiency in 2020
Mar 05, 2020 Nancy Pratt
We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…
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