Blog

Combining AI and Human Intelligence Can Lead to a Seamless Customer Experience

May 22, 2018 Jim Iyoob

Ongoing developments in technology have resulted in artificial intelligence that is capable of mimicking many human behaviors and responses. This increasing capability has been much…

Learn More...

Why Live Chat is Imperative and Here to Stay!

May 18, 2018 Patrick Reynolds

The digital age has brought today’s customers into an era of immediacy. Have a question? Simply ask a question to the AI device in your…

Learn More...

Can Hybrid Intelligence help Artificial Intelligence and Human Intelligence Coexist?

May 15, 2018 Jim Iyoob

The days of mentioning artificial intelligence only in the realms of science fiction are long gone. Today, AI is all around us, though many do…

Learn More...

Artificial Intelligence: A Product of Human intelligence

May 11, 2018 Shawndra Tobias

Before current contact center technology was widely available, there were very few effective ways for contact center management to increase metrics such as call times,…

Learn More...

Artificial Intelligence Benefits in Call Centers Worldwide

May 10, 2018 Jim Iyoob

Many of today’s adults remember a time when artificial intelligence was something mentioned only in relation to science fiction. Such mentions frequently involved futuristic self-driving…

Learn More...

3 Principles of Quality Monitoring

Apr 25, 2018 Jim Iyoob

In the competitive marketplace today, your business is exactly what your customers say it is. The internet, and social media in particular, give voice to…

Learn More...

Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Apr 13, 2018 Kaylene Eckels

Growing up the daughter of a farmer/rancher, I’ve always been familiar with the term head count, as it signified the size of my father’s herd.  He…

Learn More...

VISION: What is it? Why does it matter?

Apr 11, 2018 Matt Rocco

#6 in the Character Commitment Series VISION: WHAT IS IT?  Besides the obvious as it pertains to our ability to see with our eyes; what…

Learn More...

Live Chat Best Practices to Deliver Superior Customer Service

Apr 10, 2018 Jim Iyoob

With the Internet being the primary source of shopping and finding information before making a purchase, offering a customer-friendly browsing experience is paramount for any…

Learn More...

Why Reducing Customer Effort Is Important in Your Customer Experience Strategy

Apr 03, 2018 Jim Iyoob

As the public becomes more comfortable using technology to make buying decisions, your business must adapt constantly to remain competitive. A customer experience strategy aims…

Learn More...