Blog

How does Human Resources Impact Customer Experience?

May 27, 2020 Veronica Chimney How does Human Resources Impact Customer Experience?

When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…

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Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

May 20, 2020 Jim Iyoob Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…

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Are You Prepared Against Cyber Threats?

May 13, 2020 Ronnie Mize Are You Prepared Against Cyber Threats?

How does your company overcome a challenge like cybersecurity? This question confuses and disturbs businesses of all shapes and sizes today more than ever before. …

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Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

May 06, 2020 Matt Rocco Servant Leadership: A Revolutionizing Concept to Redefine the Corporate Future

If the corporate world has learned anything over the last decade, it is that authoritarian and fear-based leadership platforms are outdated.  Not only do they…

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How to Build an Ideal Call Center Quality Monitoring Scorecard?

Apr 29, 2020 Jim Iyoob How to Build an Ideal Call Center Quality Monitoring Scorecard?

It’s crucial for call centers and QA managers to understand the Importance of using a call center QA scorecard. With a successful call center monitoring…

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The COVID-19 Chaos: How Remote Employees Can Avoid Phishing Attacks while Working from Home

Apr 10, 2020 Ronnie Mize The COVID-19 Chaos: How Remote Employees Can Avoid Phishing Attacks while Working from Home

As the world continues to deal with the COVID – 19 pandemic, many of us are finding ourselves working from home and maybe even going…

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Wellbeing Leadership Suggestions to Fight with COVID 2019

Apr 06, 2020 Matt Rocco Wellbeing Leadership Suggestions to Fight with COVID 2019

This is an unprecedented moment worldwide. We should come together and fight this battle against the novel coronavirus with a sense of responsibility and keep…

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Thinking beyond AI to improve the Customer Experience

Mar 18, 2020 Jim Iyoob Thinking beyond AI to improve the Customer Experience

When people think of departmental barriers, they tend to think of bigger organizations. The larger a company is, the more specialized it becomes, thereby deepening…

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How does Your Company Culture Impact Your Overall Business?

Mar 09, 2020 Kaylene Eckels How does Your Company Culture Impact Your Overall Business?

When you want your business profits to grow, if you are like many businesses you probably re-evaluate your strategy and cut expenses where you can….

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Top Human Resources Trends That Are Driving Efficiency in 2020

Mar 05, 2020 Nancy Pratt Top Human Resources Trends That Are Driving Efficiency in 2020

We live in a constantly evolving era of innovation and change, and this is no different when it comes to the Human Resources. However, to…

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