Blog

How Should Leaders Embrace Team Motivation?

Apr 06, 2021 Gurudatt Medtia How Should Leaders Embrace Team Motivation?

How can you consistently get team members who say, ‘I love my job, and I trust my leader!’? Well, team motivation is the key. There…

Learn More...

What is the Importance of Human Resources Policies at the Organizational Level?

Mar 30, 2021 Nancy Pratt What is the Importance of Human Resources Policies at the Organizational Level?

To operate a business without implementing effective Human Resource (HR) policies is like telling your people that you are not interested in creating a framework…

Learn More...

Why are Millennials choosing Live Messaging over Traditional Communication Channels?

Mar 26, 2021 Patrick Reynolds Why are Millennials choosing Live Messaging over Traditional Communication Channels?

Generation Y, also known as Millennials, are unique, in every sense. Being a part of the industrial revolution, this generation has witnessed the transformation from…

Learn More...

How to Become a Preferred Brand of Choice for Customers?

Mar 22, 2021 Jim Iyoob How to Become a Preferred Brand of Choice for Customers?

Expecting the best customer service is not just the right of customers, but a necessity. With buyer preferences constantly changing and evolving, contact center quality…

Learn More...

How Can the Concept of Servant Leadership Transform the Corporate World?

Mar 10, 2021 Matt Rocco How Can the Concept of Servant Leadership Transform the Corporate World?

Servant Leadership culture has been an option within organizational management for a long time, with many organizations  adopting this leadership style to improve their team’s…

Learn More...

What does the Future of Live Chat Have to Unfold?

Feb 18, 2021 Amit Kachhawa What does the Future of Live Chat Have to Unfold?

What defines effortless customer experience in today’s business environment is a comprehensive 24/7 support system by brands to help their customer base. Though in the…

Learn More...

Accountability – A Critical Character Commitment For Achieving Winning Results

Feb 11, 2021 Kaylene Eckels Accountability – A Critical Character Commitment For Achieving Winning Results

Have you ever heard the saying hindsight is 20/20?  For most of us, when we look back on our lives we will often reflect on…

Learn More...

What are Some Effective Ways to Empower and Improve Contact Center Performance?

Feb 05, 2021 Jim Iyoob What are Some Effective Ways to Empower and Improve Contact Center Performance?

Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important…

Learn More...

Why is Servant Leadership the Future of Today’s Business Environment?

Jan 27, 2021 Matt Rocco Why is Servant Leadership the Future of Today’s Business Environment?

With the ever-evolving corporate landscape, there is a huge transformation in the way organizations operate, the behavior of team members and leadership tactics. These days,…

Learn More...

Security Brief – What is Malware and How to Fight Back against It?

Jan 20, 2021 Ronnie Mize Security Brief – What is Malware and How to Fight Back against It?

It is an unfortunate fact, but cybersecurity is now a serious consideration for every company. Gone are the days when security was something that happened…

Learn More...