Blog

How To Create a Culture of Accountability

Sep 18, 2019 Kaylene Eckels How To Create a Culture of Accountability

In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…

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Effects of Servant Leadership on Personal Life of Employees

Sep 16, 2019 Matt Rocco Effects of Servant Leadership on Personal Life of Employees

Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…

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Do We Need AI to Truly Transform the Customer Experience for the Better?

Sep 11, 2019 Jim Iyoob Do We Need AI to Truly Transform the Customer Experience for the Better?

According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…

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How Artificial Intelligence Is Revolutionizing the Customer Journey

Sep 04, 2019 Shawndra Tobias How Artificial Intelligence Is Revolutionizing the Customer Journey

As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…

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Worried about the Capital One Hack? Here’s what to Do

Aug 28, 2019 Ronnie Mize Worried about the Capital One Hack? Here’s what to Do

According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…

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How to Improve Customer Experience and Sales With Voice of the Customer Research

Aug 21, 2019 Patrick Reynolds How to Improve Customer Experience and Sales With Voice of the Customer Research

Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…

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5 Strategies for Effective Call Center Operational Performance

Aug 14, 2019 Kaylene Eckels 5 Strategies for Effective Call Center Operational Performance

Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…

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5 strategies to enhance proactive customer service

Aug 09, 2019 David Carrizales 5 strategies to enhance proactive customer service

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…

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Why You Need Omnichannel Customer Engagement Solutions?

Aug 07, 2019 Gurudatt Medtia Why You Need Omnichannel Customer Engagement Solutions?

When a company is set in its ways, it can be a hard rush to encourage managers to create lasting change. This is as true…

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How Big Data Analytics Is Gold for Call Centers?

Jul 31, 2019 Shawndra Tobias How Big Data Analytics Is Gold for Call Centers?

Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…

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