6 Tips to Spot Phishing Attack Emails
Mar 20, 2019 Ronnie Mize
Phishing attacks could be compared to actual fishing. The scammer creates an email that includes an enticement, essentially baiting the hook. Their next step is…
Learn More...How Integrating Artificial Intelligence With Human Intelligence Can Delight Your Customers
Mar 07, 2019 Jim Iyoob
Incorporating artificial intelligence (AI) into your call center quality monitoring can feel like an uncertain prospect. With over 80 percent of businesses already using or…
Learn More...What is Quality Assurance?
Mar 01, 2019 Shawndra Tobias
Quality assurance is defined as the maintenance of a desired quality of service especially by means of attention to every detail of the process of…
Learn More...People – First Culture – The Chant for Developing A Successful Business
Feb 22, 2019 Veronica Chimney
The People-First culture is a buzz word in the business world now. Many companies have embraced this culture after witnessing the positive impact it has…
Learn More...Five (5) Basic Data Security Protocols Every Call Center Should Have
Feb 15, 2019 Ronnie Mize
In a study out of the Clark School at the University of Maryland, researchers found that there is a hacker attack approximately every 39 seconds….
Learn More...Ask and Listen to Your Team
Feb 06, 2019 Kaylene Eckels
Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…
Learn More...Want to improve Customer Experience? These are the 3 Technologies that you should be aware of!
Jan 28, 2019 Kaylene Eckels
Customer Experience successfully drives the business to the path of growth and profit. It is the critical competitive differentiation that sets a business apart from…
Learn More...Actions and Attitude – Its Time To Align
Jan 17, 2019 Melissa Wood
It is often perceived that leaders gain influence with their team members solely based on how a message is communicated. As leaders, we’re taught the…
Learn More...Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates
Jan 10, 2019 Jim Iyoob
If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a…
Learn More...Unwrapping the Gift of Employee Appreciation
Dec 27, 2018 Nancy Pratt
How many times do we hear grumblings like ‘my boss doesn’t appreciate what I do,’ or other complaints voicing the need for more recognition and…
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