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Learning is an ongoing process in Etech’s culture. One of the most consistent characteristics about our business industry is that there will always be change. Get the latest updates for ongoing business trends and technology from Etech’s industry experts.
Have you ever thought about what defines the customer's experience with your organization? The answer is simple, it’s your employees. Employee recognition is important in the workplace for many reasons, but mostly because it is a human tendency to feel seen, heard, and acknowledged. The process of becoming a great team player starts with having a strong work ethic. I have highlighted 5 traits below that take no talent but are all If you are a streaming service provider looking to improve customer experience, here is how Etech can help Agent and customer experience are strongly correlated, as agent distress directly impacts customers, resulting in poor active listening, high hold Every organization must deal with obstacles at some point. Dealing with a crisis such as the recent pandemic can be challenging and demotivating for The team of Etech Global Services will be at Customer Contact Week in San Antonio, from January 30 to February 1, 2023. A leader’s job does not end with building and leading a team, they are further required to innovate & find ways to set the team up for success and
Employee Engagement – A Critical Factor in Delivering Exceptional CX
Importance of creating a culture of employee recognition
Tips to become a great team player at work
How Etech Empowers Streaming Service Providers?
The AX/CX Synergy: Emphasis on Agent Experience Subset in Customer Experience
How to Lead Team Members During Challenging Times?
Etech at Customer Contact Week San Antonio: Know before you go
How to set your team up for success and great performance
