Blog

Robocalls – Why I Stopped Answering my Cell Phone

Jul 16, 2018 Ronnie Mize

Depending on your viewpoint as a consumer or from your professional life, you may have felt either relief or apprehension in June of 2003 when…

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Moving from “Big Data” to “Big Mind” To Create Human Customer Experience

Jul 11, 2018 Shawndra Tobias

As counterintuitive as it many sound, Artificial Intelligence (AI) can be used to improve the human centric customer service experience. Today, customers have come to…

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Can a Servant Leader be an Exceptional Leader?

Jul 02, 2018 Matt Rocco

A successful leader is often defined as a person who meets goals and accomplishes assigned tasks. However, there is much more involved in exceptional leadership….

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The best of both the world’s is required, but it is PEOPLE who add more value

Jun 29, 2018 Jim Iyoob

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…

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How To Measure the Effectiveness, Impact and Efficiency of Your Human Resources Strategies

Jun 28, 2018 Veronica Chimney

A company can invest money in technology, real estate, and other expenses, but the people within an organization are still the most important asset. Your…

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Protecting Your Privacy

Jun 13, 2018 Ronnie Mize

Data breaches are all too common now-a-days. Personal privacy on the web might be less secured; however, malicious software apps, viruses as well as phishing…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 2)

Jun 05, 2018 Jim Iyoob

Though there was once a belief that improving overall customer experience rates should be left to the marketing department while the store focused solely on…

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Phishing Scam: Stop and Avoid Scams

Jun 01, 2018 Ronnie Mize

The threat of cybercrime has created a significant increase in the number of measures companies are taking to improve their security posture. Organizations are spending…

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How Servant Leadership Supports Diversity in the Workplace

May 30, 2018 Kaylene Eckels

Simply hearing the word diversity today can cause angst. Some individuals relate this word to differences that can create conflict, uncertainty and even negativity. Across…

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4 Pillars to Customer Service Strategy to Deliver Extraordinary Customer Service (Part 1)

May 29, 2018 Jim Iyoob

Keeping customers happy is a top priority for businesses across the board in this highly competitive market. An unhappy customer or a customer who has…

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