How To Create a Culture of Accountability
Sep 18, 2019 Kaylene Eckels
In business school, a commonly spoken mantra is that team leaders can delegate virtually every aspect of their work — except accountability. When Leaders practice…
Learn More...Effects of Servant Leadership on Personal Life of Employees
Sep 16, 2019 Matt Rocco
Servant leadership is buzzing in business circles, and for a good reason, it works. Servant leaders understand the value of focusing on employees and company…
Learn More...Do We Need AI to Truly Transform the Customer Experience for the Better?
Sep 11, 2019 Jim Iyoob
According to a Gartner Report, 85% of customer interactions will take place without human involvement by 2020. Put simply, artificial intelligence is transforming the way…
Learn More...How Artificial Intelligence Is Revolutionizing the Customer Journey
Sep 04, 2019 Shawndra Tobias
As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…
Learn More...Worried about the Capital One Hack? Here’s what to Do
Aug 28, 2019 Ronnie Mize
According to IBM and the Ponemon Institute, 50% of data breaches in the financial sector are caused by malicious or criminal attacks, while 27% results…
Learn More...How to Improve Customer Experience and Sales With Voice of the Customer Research
Aug 21, 2019 Patrick Reynolds
Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…
Learn More...5 Strategies for Effective Call Center Operational Performance
Aug 14, 2019 Kaylene Eckels
Working in today’s call center is a demanding job. The simplest of transactions are now often handled via self-service tools, leaving more complex work left…
Learn More...5 strategies to enhance proactive customer service
Aug 09, 2019 David Carrizales
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…
Learn More...Why You Need Omnichannel Customer Engagement Solutions?
Aug 07, 2019 Gurudatt Medtia
When a company is set in its ways, it can be a hard rush to encourage managers to create lasting change. This is as true…
Learn More...How Big Data Analytics Is Gold for Call Centers?
Jul 31, 2019 Shawndra Tobias
Call centers generate data like no other department within a company. Information coming in from the outside, such as customer demographics, common questions, and favorite…
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