How does Contact Center Quality Assurance Improve With Speech Analytics?
Dec 05, 2018 Shawndra Tobias
At the point when customers achieve your contact focus, they need a situation that addresses their issues, settle their worries, and builds up the trust…
Learn More...How to Reassure Modernization and Flexibility in Your Organization
Nov 23, 2018 David Carrizales
Leadership skills are not innate in most people. Fortunately, practically anyone can learn how to develop the traits and techniques that make an exceptional leader….
Learn More...6 characteristics that every Successful Team Imbibe
Nov 16, 2018 Gurudatt Medtia
When opportunity knocks on your door, always be willing to take a chance. Beginning something new, trying something different is never easy. However, the logic…
Learn More...The Anatomy of Security Phishing
Nov 10, 2018 Ronnie Mize
Although we continue to take measures to secure our systems and facilities, malicious actors will always attempt to identify a weak link to any organization….
Learn More...12 Etech Character Commitments – An In-Depth Look 6-12
Nov 07, 2018 Matt Rocco
No matter what technological advances may bring, a company’s employees remain the essential component of its success. At Etech, the following character commitments promote an…
Learn More...Using AI To Enhance the Customer Experience in Call Centers
Oct 31, 2018 Jim Iyoob
In the past Companies controlled the buying process and the customer journey, with the IoT that shift has moved to the consumer. If you really…
Learn More...Easy To Follow Tips To Stay Positive At Work
Oct 18, 2018 Ashwini Kumar
To be positive it is very important to first understand what does being positive actually imply? People misunderstand the entire concept of positive thinking. Being…
Learn More...12 Etech Character Commitments – An In-Depth Look at 1-6
Oct 10, 2018 Matt Rocco
Employee development is key to any company’s success. For Etech, this principle forms the cornerstone of its approach to employee relations, which centers on 12…
Learn More...Why Successful Businesses Focus on Developing People – Not Employees
Sep 26, 2018 Matt Rocco
State-of-the-art technology is very useful in modern businesses, but it’s impossible for computers to replace the human element. People bring essential qualities like creativity, innovation…
Learn More...Creating Genuine and Long-Term Servant Leadership Cultures
Sep 21, 2018 Matt Rocco
Etech’s philosophy of Servant Leadership is simple “A servant leader is a servant first, showcasing the natural feeling of serving others humbly, than to serve…
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