Blog

How to Secure Internet Connected Devices in Healthcare?

Oct 26, 2020 Ronnie Mize How to Secure Internet Connected Devices in Healthcare?

Cyber Crime. What is it? Cyber crime is any crime that is committed electronically. This can include Theft and Fraud as well as other serious…

Learn More...

What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Oct 16, 2020 Ashwini Kumar What are the 5 Crucial Metrics You Should Measure to Improve Your Contact Center Performance?

Are you a quality assurance manager in any contact center? If so, you know that it is a part of your work to make decisions…

Learn More...

Importance of Healthy Lifestyle during Pandemic

Oct 06, 2020 Jim Iyoob Importance of Healthy Lifestyle during Pandemic

While the entire world is battling against COVID19, it is important now, more than ever, to have healthy lifestyle. Physical activity is one of the…

Learn More...

How To Stay Positive In Times Of Uncertainty?

Oct 01, 2020 Matt Rocco How To Stay Positive In Times Of Uncertainty?

We are now 6 months into COVID19 and not much has changed from where we were when this all started. As we witness in-person school…

Learn More...

How To Keep Your Team Motivated During Covid19?

Sep 22, 2020 Kaylene Eckels How To Keep Your Team Motivated During Covid19?

In times of uncertainty and stress it is important for leaders to be there for their team.  This is a unique moment in our lifetime,…

Learn More...

7 Suggestions for dealing with Coronavirus Fears

Sep 14, 2020 Veronica Chimney 7 Suggestions for dealing with Coronavirus Fears

It goes without saying that this pandemic has brought many challenges for all of us. Going for an outing, for a dinner or hugging a…

Learn More...

FCR: Define It, Then Measure It

Sep 06, 2020 Al Hopper FCR: Define It, Then Measure It

Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but…

Learn More...

The Impact Of Altruism On A Servant Leadership Culture

Sep 02, 2020 Matt Rocco The Impact Of Altruism On  A  Servant  Leadership  Culture

Servant leadership is the backbone of many leadership development programs today. While the leadership philosophy is too complicated and involved to learn by glancing over…

Learn More...

Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Aug 27, 2020 Jim Iyoob Go Beyond Net Promoter Score To Measure The Customer Experience Effectively

Forbes defines the Net Promoter Score (NPS) as an index used to determine how willing customers are to recommend a brand, product or service. Most…

Learn More...

8 Easy Tips To Boost Your Immunity During Pandemic

Aug 18, 2020 Ronnie Mize 8 Easy Tips To Boost Your Immunity During Pandemic

While the World is facing paramount difficulties because of COVID19, living a healthy lifestyle is extremely vital. There is no playbook for this unprecedented moment…

Learn More...