Blog

Actions and Attitude – Its Time To Align

Jan 17, 2019 Melissa Wood Actions and Attitude – Its Time To Align

It is often perceived that leaders gain influence with their team members solely based on how a message is communicated. As leaders, we’re taught the…

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Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

Jan 10, 2019 Jim Iyoob Selecting the Right Quality Monitoring Solution Can Vastly Improve Customer Satisfaction Rates

If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a…

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Unwrapping the Gift of Employee Appreciation

Dec 27, 2018 Nancy Pratt Unwrapping the Gift of Employee Appreciation

How many times do we hear grumblings like ‘my boss doesn’t appreciate what I do,’ or other complaints voicing the need for more recognition and…

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Retention Strategies That Work

Dec 18, 2018 Matthew Cole Retention Strategies That Work

Have you heard the phrase, “People don’t leave their company they leave their manager”?  This is not a new concept, and it is still worth…

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How to Be Authentic if You Are to Lead a Team Honestly

Dec 14, 2018 Kaylene Eckels How to Be Authentic if You Are to Lead a Team Honestly

“Do as I say, not as I do.” Know any leaders like this? Probably. You may even be one yourself without realizing it. For instance,…

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How does Contact Center Quality Assurance Improve With Speech Analytics?

Dec 05, 2018 Shawndra Tobias How does Contact Center Quality Assurance Improve With Speech Analytics?

At the point when customers achieve your contact focus, they need a situation that addresses their issues, settle their worries, and builds up the trust…

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How to Reassure Modernization and Flexibility in Your Organization

Nov 23, 2018 David Carrizales How to Reassure Modernization and Flexibility in Your Organization

Leadership skills are not innate in most people. Fortunately, practically anyone can learn how to develop the traits and techniques that make an exceptional leader….

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6 characteristics that every Successful Team Imbibe

Nov 16, 2018 Gurudatt Medtia 6 characteristics that every Successful Team Imbibe

When opportunity knocks on your door, always be willing to take a chance. Beginning something new, trying something different is never easy. However, the logic…

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The Anatomy of Security Phishing

Nov 10, 2018 Ronnie Mize The Anatomy of Security Phishing

Although we continue to take measures to secure our systems and facilities, malicious actors will always attempt to identify a weak link to any organization….

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12 Etech Character Commitments – An In-Depth Look 6-12

Nov 07, 2018 Matt Rocco 12 Etech Character Commitments – An In-Depth Look 6-12

No matter what technological advances may bring, a company’s employees remain the essential component of its success. At Etech, the following character commitments promote an…

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