Blog

Eight Tips to Ensure Call Center PCI Compliance

Jul 17, 2019 Ronnie Mize Eight Tips to Ensure Call Center PCI Compliance

Every good business leader knows there will always be times when risk-taking is beneficial to your organization. We have all heard the adage, “The Greater…

Learn More...

Are You Adapting Omni-Channel Customer Support?

Jul 10, 2019 Amit Kachhawa Are You Adapting Omni-Channel Customer Support?

Customer support was originally handled through three information channels: telephone, letter or in person. As technology advanced, however, the available communication tools evolved, moving toward…

Learn More...

Employee Engagement: Key to Improved Business Outcomes

Jul 03, 2019 Kaylene Eckels Employee Engagement: Key to Improved Business Outcomes

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…

Learn More...

How to Harness the Power of Millennials in Your Company?

Jun 25, 2019 Veronica Chimney How to Harness the Power of Millennials in Your Company?

Born between 1981 and 1996, the Millennial generation is a powerhouse in today’s workplace. It is estimated that by the year 2020, 50% of the…

Learn More...

Servant Leadership Develops the Building Blocks for Successful Businesses

Jun 19, 2019 Matt Rocco Servant Leadership Develops the Building Blocks for Successful Businesses

While leadership can take on many different meanings depending on who you ask, its definition is stated as the action of leading a group of…

Learn More...

How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Jun 12, 2019 Jim Iyoob How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…

Learn More...

Improve Customer Experience With These Live Chat Etiquettes

Jun 05, 2019 Patrick Reynolds Improve Customer Experience With These Live Chat Etiquettes

The Importance of Chat Etiquettes The guiding principle for successfully providing customer service via live chat is to help the customer with the task or…

Learn More...

5 Effective Tips to Raise Your Customer Service Standards

May 29, 2019 Shawndra Tobias 5 Effective Tips to Raise Your Customer Service Standards

What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated…

Learn More...

How To Empower Employees and Ensure a Great Customer Experience

May 22, 2019 Kaylene Eckels How To Empower Employees and Ensure a Great Customer Experience

Employee empowerment has many benefits. Empowered employees tend to be more committed to the company, which translates into lower turnover rates, improved processes, and greater…

Learn More...

Essential Customer Service Skills for Every Call Center Agent

May 15, 2019 Jim Iyoob Essential Customer Service Skills for Every Call Center Agent

As the primary point of contact in the customer experience, call center agents to play an integral role in the success of a company. A…

Learn More...