While interacting with customers, contact center agents collect a huge chunk of
When we talk about leadership skills, we include characteristics such as decisiveness, integrity, relationship building, problem-solving, and the
While working in any organization, it is important for leaders and team members to be accountable towards deliverables.
The COVID pandemic has forever changed the pattern of how customers shop. The majority of the population has augmented their interest in online
Besides technology and innovation, customer service has become increasingly essential in the growth and development of modern businesses.
With millennials taking over a major chunk of the global workforce, organizations are required to innovate in order to effectively lead them.
Cyber-attacks are on a boom these days, if we look at the stats of 2021, there is a ransom ware attack happening every 11 seconds somewhere on the
While operating any organization, it is crucial to keep an eye on every employee’s performance, as it helps making timely and correct decisions.
Executives are the backbone of any organization, as their dedication, contribution, and decisions make the organization grow.