Blog

What does the Future of Live Chat Have to Unfold?

Feb 18, 2021 Amit Kachhawa What does the Future of Live Chat Have to Unfold?

What defines effortless customer experience in today’s business environment is a comprehensive 24/7 support system by brands to help their customer base. Though in the…

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Accountability – A Critical Character Commitment For Achieving Winning Results

Feb 11, 2021 Kaylene Eckels Accountability – A Critical Character Commitment For Achieving Winning Results

Have you ever heard the saying hindsight is 20/20?  For most of us, when we look back on our lives we will often reflect on…

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What are Some Effective Ways to Empower and Improve Contact Center Performance?

Feb 05, 2021 Jim Iyoob What are Some Effective Ways to Empower and Improve Contact Center Performance?

Contact centers continue to evolve as an integral component of the telecommunications, insurance, e-commerce, and banking sectors. To reach your company goals, it is important…

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Why is Servant Leadership the Future of Today’s Business Environment?

Jan 27, 2021 Matt Rocco Why is Servant Leadership the Future of Today’s Business Environment?

With the ever-evolving corporate landscape, there is a huge transformation in the way organizations operate, the behavior of team members and leadership tactics. These days,…

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Security Brief – What is Malware and How to Fight Back against It?

Jan 20, 2021 Ronnie Mize Security Brief – What is Malware and How to Fight Back against It?

It is an unfortunate fact, but cybersecurity is now a serious consideration for every company. Gone are the days when security was something that happened…

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How do you Create a People-Centric Culture at the Organizational Level?

Jan 05, 2021 Kaylene Eckels How do you Create a People-Centric Culture at the Organizational Level?

Through the high-tech revolution and capital shifts, you might think that machines are doing almost everything and human input is becoming less important to the…

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What are the 3 Contact Center Quality Monitoring Mistakes That Are Causing Problems For Your Team Members?

Dec 29, 2020 Shawndra Tobias What are the 3 Contact Center Quality Monitoring Mistakes That Are Causing Problems For Your Team Members?

Having a contact center quality assurance (QA) program is crucial if your business is scaling fast and wants to continue to deliver a consistent, remarkable…

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How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Dec 28, 2020 Jim Iyoob How to Take Your Contact Center to the Next Level with Effective Quality Assurance?

Customer experience can be understood as the direct interaction between the customer buying a product and the representative of the business that is selling the…

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How Can You Provide Confident Leadership In An Uncertain Marketplace?

Dec 17, 2020 Matt Rocco How Can You Provide Confident Leadership In An Uncertain Marketplace?

During this uncertain time of the pandemic, our lives have gone through a major upheaval. While organizations are struggling to sustain in the market, it…

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How did Omnichannel Customer Experience Evolve in 2020?

Dec 15, 2020 Amit Kachhawa How did Omnichannel Customer Experience Evolve in 2020?

In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel…

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