BUILD
Keep your CRM, your telephony, your ticketing system. Or let us provide them. Either way, Etech technology connects every system into one centralized agent desktop. 80+ pre-built integrations. Zero disruption. Every agent empowered from day one.
ETSLabs delivers contact center integrations and call center integrations for every major CRM, telephony, ticketing, WFM, and analytics platform — pre-built connectors ready to deploy in days, custom connections built in weeks.
FLEXIBILITY
Some clients have a technology stack they have invested in for years. Others want a clean start. We support both. The outcome is the same: every system connected, every agent equipped, every interaction captured.
You have already selected your CRM, your dialer, your ticketing platform. We do not ask you to replace them. ETSLabs connects directly to your existing systems through pre-built connectors and custom integrations. Your data stays in your environment. Your workflows remain intact. We add intelligence on top.
Starting fresh or replacing underperforming tools? Etech provides the full technology stack: QEval for performance management, RTAA for real-time agent assistance, Voice AI for automation, and Speech AI for voice enhancement. Every component built in-house by ETSLabs. Every component pre-integrated. One vendor, one SLA, one support team.
THE AGENT EXPERIENCE
When a customer calls, data flows from your CRM, order systems, and interaction history into a unified desktop. The agent sees customer context, account history, open tickets, and recommended actions before saying hello. No tab switching. No dropped context. No "let me look that up."
That is what integration means at Etech. Not just connected systems. Empowered agents.
ECOSYSTEM
Every connector is built and maintained by ETSLabs engineers. Direct API connections. No middleware. No third-party integration platforms. When something changes, our team updates it.
Every customer record, interaction history, and account detail flows into the agent desktop before the call connects.
Connector not listed? ETSLabs builds custom integrations in 2-4 weeks.
APPROACH
We build to APIs, not middleware layers. Fewer points of failure, faster data flow, simpler troubleshooting. When a vendor updates their API, our engineering team updates the connector within the same release cycle.
Integrations read and write to your systems. We do not require data to live in our platforms. Your CRM remains your system of record. Your data warehouse remains your data warehouse. We enrich and analyze without extracting.
When a pre-built connector does not exist, ETSLabs builds one. Average timeline: 2–4 weeks. REST, SOAP, webhooks, batch sync, real-time streaming. Legacy systems included. 250+ engineers on staff to handle anything.
SPEED
80+ connectors ready to deploy. Configuration, testing, and go-live within days.
New connector built by ETSLabs engineers. REST, SOAP, webhook, streaming, or batch.
Middleware procurement, vendor negotiations, professional services engagement, testing cycles.
THE FULL STACK
Choose Etech, get the complete experience. Operations that run. Analytics that see everything. Technology that builds what you need.
Contact center teams with under 5% monthly attrition, 6.3-year average tenure, and servant leadership at every level. Your customers talk to people who stay.
Solutions OverviewQEval analyzes 100% of interactions. Not 2–5% samples. Every call scored, every trend surfaced, every coaching opportunity identified automatically.
QEval Platform250+ engineers. 80+ pre-built integrations. Custom solutions in 2–4 weeks. Zero vendor dependencies. The technology behind the operation is ours.
ETSLabs OverviewGET STARTED
Get the complete integration specification. Review connector documentation. Map your current stack to our pre-built integrations. Your technology, your timeline, Zero lock-in.
