Most BPOs license third-party AI and bolt it on. ETSLabs builds conversational AI agents from a proprietary LLM, tests them in live contact center operations, and deploys in 30-90 days. The AI handles routine volume. Your human agents handle the moments that matter.
The difference between AI built by a software company and AI built by a contact center operator: we know what happens when the automation fails, because we are the ones who pick up the phone.
Every Voice AI agent is tested in our own operations before it touches yours. Not in a lab. In production. With real customers. That's the Etech difference.
VOICE AI USE CASES
These conversational AI solutions cover the full spectrum of inbound and outbound customer service automation — from routine FAQ deflection to complex appointment scheduling and payment processing.
FAQ resolution, account inquiries, and status checks handled by Voice AI with human escalation paths built in.
Calendar-aware booking, rescheduling, and confirmation with natural language understanding across 35 languages.
Secure payment collection, balance inquiries, and billing dispute resolution with PCI compliance.
Inbound lead scoring and routing. Outbound surveys and qualification calls with instant routing to agents.
24/7 AI-powered response for off-hours calls with smart escalation for urgent issues and callbacks.
Appointment reminders, delivery updates, payment confirmations, and satisfaction surveys at scale.
THE CRITICAL MOMENT
Voice AI does not operate in isolation. The moment a conversation exceeds AI capability, a seamless handoff ensures the human agent receives full context — no repeat, no restart.
Voice AI answers the call, greets the customer, and begins gathering intent.
AI captures intent, account information, sentiment, and transaction history.
When complexity exceeds AI capability, handoff is triggered with zero repeat.
Agent receives full context, no customer repeat. They resume where AI left off.
WHY ETECH VOICE AI
Not OpenAI. Not Google. Built by ETSLabs specifically for contact center conversations with zero vendor dependencies. This proprietary conversational AI platform gives Etech clients zero vendor lock-in, full control over model updates, and a deployment team that has already run these same AI agents on millions of live interactions.
Every AI agent is tested in live Etech operations with real customers before client deployment. Not in a lab. In production.
Not 6-12 month implementations. Production AI in weeks, not quarters. Built to speed, optimized for your use case.
FULL-STACK ADVANTAGE
AI processes routine interactions at scale while human agents focus on complex, high-value conversations.
100% of AI and human interactions analyzed. Real-time insights, performance gaps, compliance risks.
Our engineers build and test Voice AI agents for your exact use cases. Proprietary LLM. Zero vendor lock-in.
Let's talk about your contact center and how Voice AI can handle volume while your team handles value.
