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Etech Resources
Etech Global Services is committed to providing learning resources to help contact center managers, operations leaders or marketing managers stay up-to-date on the latest trends and results. Written daily by the experienced leadership, Etech’s blogs, case studies, and articles are excellent references for discovering valuable insights for your business.
Start Small, the Power of Building Successful Habits
Successful people experience great rewards in life not because of charisma, opportunity, or special abilities, but because of their habits.
Next Generation of Leaders – Are You Ready?
If you are the next young leader in your organization, and wondering how you are going to make a difference with your role, here are some tips that will help you.
Actionable Insights for Maximizing Customer and Agent Experience in Contact Centers
Attrition is still a very hot topic in the contact center industry. For contact centers their talented workforce is the key to delivering great
The Future of Customer Service with AI-Enabled Contact Centers
Here is a great deal of debate going on around Artificial Intelligence (AI) taking away jobs and replacing people, but when it comes to the CX