Real-Time Speech AI: Accent Augmentation, Noise Cancellation & Live Translation Speech AI by ETSLabs removes the barriers that make nearshore and offshore operations sound different from onshore. Proprietary technology that runs at seven global sites. Deployed in 30–90 days.
WHY VOICE QUALITY HURTS NEARSHORE OPERATIONS
Post-call QA discovers voice quality issues after the customer is gone. Speech AI resolves them in real time.
Capabilities
AI-powered accent modification that makes nearshore and offshore agents sound natural to domestic callers without changing the agent's speech patterns. The agent speaks as themselves. The customer hears clarity.
Background noise elimination designed for high-density contact center environments. Isolates the agent's voice from open floor chatter, HVAC, and network interference. No hardware required.
Clarity improvements for low-bandwidth connections, poor audio quality, and challenging acoustic environments. Optimal audio quality on any infrastructure.
Real-time translation across 35 languages, enabling agents to support customers in their preferred language. Bidirectional with under 100ms latency. No third-party vendor dependency
Architecture
Speech AI processes voice in real-time across global infrastructure. No batching. No delays. Integration to QEval ensures every enhanced interaction is scored and logged.
Real-time audio stream from agent or customer channel.
AI models analyze speech patterns, accents, noise, and language.
Apply accent augmentation, noise removal, clarity, and/or translation in under 100ms.
Enhanced audio to customer; original stream to QEval for scoring and compliance.
Use Cases
Solution
Accent augmentation + clarity enhancement
20% reduction in repeat calls
Solution
Accent augmentation + accent preservation
Maintained 95% quality scores
Solution
Live translation across 35 languages
30% faster calls, expanded market reach
Solution
Noise cancellation, speech clarity
Professional audio at any density
Integration
Zero infrastructure changes. Speech AI plugs into SIP, CCaaS, and legacy telephony. No hardware upgrades. No downtime.
Native telephony protocol
Cloud + on-premise
Cloud contact center
IEX platform
OneCloud CCaaS
AWS CCaaS
Speech AI is agnostic to your telephony stack. We support SIP, proprietary protocols, and all major CCaaS platforms. Deployment takes 30–90 days regardless of infrastructure complexity.
WHERE SPEECH AI FITS
Speech AI doesn’t stand alone. It integrates with our full-stack platform for operations that run better, visibility into every interaction, and AI that deploys in weeks.
Speech AI keeps agents engaged and customers satisfied. Clearer communication reduces agent stress, improves retention. Quality delivered through people who stay.
QEval analyzes all interactions with Speech AI enabled, measuring clarity, accent, translation accuracy, and customer satisfaction. Proprietary metrics track impact.
Speech AI built by 250+ engineers. 30–90 day deployment. Zero vendor dependencies. Proprietary models trained on 2.5B interactions across 35 languages.
Conversational AI works alongside Speech AI for end-to-end handling.
Every enhanced call is scored for quality, compliance, and outcomes.
Real-time guidance uses enhanced audio for better accuracy.
Design
Speech AI isn’t an academic project. It’s built by 250+ engineers who have run contact centers themselves. Every feature, every latency target, every deployment decision reflects real operational constraints from seven global sites.
That’s why we deploy in 30–90 days, why latency is guaranteed under 100ms, and why agents can sound like themselves while customers hear clarity.
Speech AI is operational at seven global sites across nearshore and offshore teams. We deploy in 30–90 days with zero infrastructure changes. Schedule a demo to hear how your agents can sound as good as they perform.
