Find Your Dream Job With Etech​

Job Title	:	Sr. Contact Center Information Security
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer

• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP 

What You’ll Be Doing

• Contribute to the development and execution of information security governance frameworks, policies, and procedures for PPS Operations.
• Participate in defining and conveying the department’s information security goals and projects.
• Offer expertise and assistance to senior management in shaping information security strategy and risk threshold.
• Participate in the establishment and upkeep of a thorough risk management program.
• Play a role in recognizing, evaluating, and alleviating information security risks.
• Perform routine risk evaluations and verify the execution of risk mitigation strategies.
• Engage with stakeholders to guarantee a comprehensive grasp of risks and their suitable management.
• Guarantee adherence to pertinent laws, regulations, and industry standards (e.g., GDPR, CCPA)
• Manage and supervise internal audits and evaluations related to information security.
• Formulate, harmonize, and sustain an information security compliance initiative.
• Foster a security-conscious culture among employees and stakeholders.
• Stay current with evolving threats and industry best practices to bolster awareness endeavors.
• Collaborate with the Training team to create and present information security awareness and training initiatives
• Assist with crafting and sustaining an incident response plan, ensuring its efficacy.
• Participate in addressing information security incidents, encompassing containment, inquiry, and restoration.
• Help develop assessments following incidents and enforce remedial measures to avert future occurrences.
• Assist with supervising the evaluation and control of information security risks linked to vendors and third parties.
• Help with sustaining a program for managing vendor-related risks,
• Work in conjunction with procurement and legal departments to embed security requisites within contracts.

What We Expect You To Have:

• 5+ years of experience
• 3+ years in a management position related to IT
• Bachelor’s degree in computer science, information security, or a related field (advanced degree preferred)
• Strong knowledge of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST CSF).
• Working knowledge of pertinent regulations and data protection laws (e.g., GDPR,
• CCPA).
• Exposure of information security, risk management, and compliance, preferably in the B2B travel industry
• Excellent understanding of voice and data networking
• Prior call center operations experience is preferred
• Previous experience in the travel / hospitality industry considered an asset
• Project Management / Six Sigma experience considered an asset
• Effectively communicate with individuals at all levels internally and externally
• Solid analytical skills which result in sound decisions, solutions and recommendations
• Must possess excellent customer service, follow up and organizational skills
• Demonstrated ability to operate successfully in a time-sensitive and fast-paced environment
• Stay abreast of industry standards, monitors and reviews best practices, and makes changes as necessary

Job Title	:	Nice InContact Implementation Engineer
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com What We Offer: • Transportation allowance • Canteen Subsidy • Night Shift allowance as per process • Schedule Attendance Bonus • Health Insurance • Tuition Reimbursement • Incentive components campaign wise. • Work Life Balance Initiatives • Rewards & Recognition • Internal movement through IJP What You’ll Be Doing: • Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions. • IVR and call flow issue debugging and fixing. What We Expect You To Have: • At least 2+ years of experience in NICE InContact. • Experience working with Genesys, Away or alternate call recording software. • Experience in end-to-end NICE InContact implementation. • Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products. • IVR and ACD call flows. • BRD creation. • Design build and test of the entire inContact solution for the client. • Assistance with UAT. • Experience of working with APIs. • NICE inContact integration with MS Dynamics 365, Salesforce CRM and REST, SOAP, Custom APIs. • Knowledge of Five9 or any other cloud-based contact center solution is added advantage

Job Title	:	Process Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
•  Strong attention to detail and critical thinking skills
•  Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
•  Must be able to work in a team oriented, high demand and fast paced environment.
•  Clear and effective communication skills in English.

Job Title	:	Speech & Text Analyst
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
• Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Bachelors or equivalent combination of education and experience
• 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
• Experience leading small to medium-sized projects involving complex data sets and high variability.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Knowledge of Access, SQL, other scripting languages will be a plus
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters

Job Title	:	Customer Service Representative – Prime Agent
Job Location	:	Work From Office
Department	:	Operations
Location	:	Gandhinagar

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Quality Analyst (Non Technical)
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Gandhinagar

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
• Assists with routine and ad hoc requests
• Supports projects and initiatives within the department
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
• Sends data and reports to account stakeholders if needed
•  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change

What We Expect You to Have:

• Graduate or equivalent
• Minimum 1-year work experience; Quality experience is an added advantage 
• Computer proficiency in MS Office 
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to effectively organize, prioritize, multi-task and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

Job Title	:	Assistant QA Leader (Non-technical)
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Gandhinagar

Visit us: www.etechgs.com

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Will initiate launching of the audit process for new campaigns as assigned by Project Leader/Account Leader
• Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
• Understand the SLA of the campaigns in the terms of QA support and ensure that those are met
• Design Audit Forms, get them approved by Ops and Client and place them online in Etech QEval
• Initiate MI/BI studies as and when required
• Take initiatives for process improvement
• Will possess an overall knowledge of all the campaigns audited by EI
• Periodically monitor utilization, audit accuracy, etc of the QA team
• Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
• Maintain minimum 95% schedule adherence of self and the team
• Will act as a role model for Leaders and Team Members of internal and external departments
• Must be accessible, available, and flexible with shift timings
• Have an open attitude and avoid discounting, dismissing, or minimizing questions
• Maintain personal and professional boundaries, but avoid being distant or unapproachable
• Always lead by example
• Adhere to the policies and procedures of Etech
• Provide excellence when communicating with customers (internal and external)
• Be flexible in an environment by championing and embracing change
• Create a spirit of mutual learning, trust, and respect

We Expect You To Have:

• Graduate or equivalent experience
• 1-3 years experience in managing BPO audit operations
• Interpersonal skills & ability to influence
• Excellent written & Verbal Communication skills
• Planning and organizational skills
• Well organized and structure approach to work Ability to work to deadlines and targets

Job Title	:	Assistant Trainer
Job Location	:	Work From Office
Department	:	Training and Development
Reports to	:	Assistant Training Leader
FLSA Status	:	Exempt
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing

• Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
• Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that your peers can observe and learn from them.
• Leading a training class is about creating a fun, engaging environment in which learning can flourish.
• Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
• Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
• We believe that employees don’t leave their jobs; they leave their managers. As am trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
• Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
• A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
• Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
• It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
• On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
• Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to peers.
• A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
• Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching peers tips on how to epitomize these traits.
• You will have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
• We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
• While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

What We Expect You To Have:

• Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
• Knowledge of: Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
• Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
• Bachelor's degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
• Ability to effectively present information to top management, public groups, and/or boards of directors.

Job Title	:	Real Estate Account Executive
Job Location	:	Work From Office
Department	:	Finance
Location	:	Gandhinagar

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Prepare Daily Deposit Reconciliation of property based on yardi and bank statement
• Prepare regular collection comparison reports
• Check and ensure regular recording and payment of utilities bill payment
• Bank reconciliations of properties tasks that is not limited to and would include research and record the outstanding cash items
• Credit Card reconciliations related tasks
• Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable batches
• Accurately record income, expenses and changes in assets and liabilities on a monthly basis
• Assist in the month-end closing duties
• Prepare wire transfers and/or check requests as needed.
• Provide assistance in Financial statement preparation, review, and analysis
• Maintain monthly schedules for recurring journal entries (Insurance, taxes, Depreciation/Amortization)
• Calculate monthly accruals for contract services and provide assistance in the calculation of monthly accruals for the contract service.

What We Expect You to Have:

• Minimum of Bachelor’s/ Master’s degree in commerce or Finance (Inter CA/ ICMA/ M.com/ MBA)
• Must be willing to work in night shifts or as per US shift timings
• Knowledge and experience in Yardi software
• Advanced skills in Microsoft Excel is mandatory, and high proficiency in PC skills, Microsoft Word and Outlook
• Must be professional, energetic and positive
• Must be dependable, and capable to work independently and in team
• Must have excellent verbal and written communication skills.

Job Title	:	Online Chat Representative
Job Location	:	Work From Office
Department	:	Operations
Location	:	Gandhinagar

Job Title	:	Senior Property Accountant
Job Location	:	Work From Office
Department	:	Finance
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP 

What You’ll Be Doing:

• Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
• Analyze and research budget variances.
• Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI
• Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc
• Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
• Answer questions on monthly financials statements.
• Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
• Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
• Establish and maintain relationship with banks and other financial institutions.
• Assisting in month-end closing duties
• Prepare and submit Form 1099 tax filings.
• Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
• Assist property manager in annual budget process with Asset and Property Managers.
• Assist property management with quarterly forecasts for assigned properties.
• Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
• Prepare wire transfers and/or check requests as needed.

What We Expect You To Have:

• Flexibility working in US shift.
• CA and/or minimum Bachelor's degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
• In-depth working knowledge of YARDI is MUST.
• Knowledge with Excel, Word, Outlook.
• Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
• Excellent organization, communication and interpersonal skills.
• Must be a team player and enjoy working in a fast paced environment.

Job Title	:	Executive Administrative Assistant
Job Location	:	Work From Office
Reports to	:	Chairman
Location	:	Gandhinagar

Job Title	:	IT Helpdesk Technician
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Gandhinagar

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing

• Troubleshooting all information technology issues, including software, hardware, and networking
• Provision, deprovision, and audit access rights for all company resources
• Assist in the management of Active Directory information, ensuring accuracy and regular updates
• Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
• Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
• Follows up with end-users to ensure that inquiries are resolved within established SLAs
• Logs and tracks inquiries using a ticketing system while maintaining history records
• Documents and maintains workflows utilized in successful issue resolution
• Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
• Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
• May provide leadership and work guidance to less experienced personnel
• Mainly Tier 1, partly Tier 2 Support Level
• Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

What We Expect You To Have

• Experience of networking fundamentals, mainly TCP/IP
• Windows and Mac OS hardware/software experience
• Microsoft Office knowledge, very knowledgeable with Excel in particular
• Active Directory management experience a plus, but not required.
• Virtual Machine deployment and management
• Wireless technologies and protocols know-how desirable
• VPN technologies (IPsec and SSL)
• Relevant technical certification is highly desirable
• Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
• Be a Team player
• Flexible attitude, reliable
• Network maps and document writing
• Customer-friendly demeanour
• Interpersonal skills for interacting with team members
• Good Communications skills
• Organization skills to balance and prioritize work
• Analytical and problem-solving skills
• Leadership skills to mentor and provide guidance to less experienced personnel
• Ability to work in a team environment
• Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
• Manage incidents and requests for a defined technology environment
• Provide network specific technical expertise for the support of security network system.

Job Title	:	Sr. Contact Center Information Security
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer

• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP 

What You’ll Be Doing

• Contribute to the development and execution of information security governance frameworks, policies, and procedures for PPS Operations.
• Participate in defining and conveying the department’s information security goals and projects.
• Offer expertise and assistance to senior management in shaping information security strategy and risk threshold.
• Participate in the establishment and upkeep of a thorough risk management program.
• Play a role in recognizing, evaluating, and alleviating information security risks.
• Perform routine risk evaluations and verify the execution of risk mitigation strategies.
• Engage with stakeholders to guarantee a comprehensive grasp of risks and their suitable management.
• Guarantee adherence to pertinent laws, regulations, and industry standards (e.g., GDPR, CCPA)
• Manage and supervise internal audits and evaluations related to information security.
• Formulate, harmonize, and sustain an information security compliance initiative.
• Foster a security-conscious culture among employees and stakeholders.
• Stay current with evolving threats and industry best practices to bolster awareness endeavors.
• Collaborate with the Training team to create and present information security awareness and training initiatives
• Assist with crafting and sustaining an incident response plan, ensuring its efficacy.
• Participate in addressing information security incidents, encompassing containment, inquiry, and restoration.
• Help develop assessments following incidents and enforce remedial measures to avert future occurrences.
• Assist with supervising the evaluation and control of information security risks linked to vendors and third parties.
• Help with sustaining a program for managing vendor-related risks,
• Work in conjunction with procurement and legal departments to embed security requisites within contracts.

What We Expect You To Have:

• 5+ years of experience
• 3+ years in a management position related to IT
• Bachelor’s degree in computer science, information security, or a related field (advanced degree preferred)
• Strong knowledge of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST CSF).
• Working knowledge of pertinent regulations and data protection laws (e.g., GDPR,
• CCPA).
• Exposure of information security, risk management, and compliance, preferably in the B2B travel industry
• Excellent understanding of voice and data networking
• Prior call center operations experience is preferred
• Previous experience in the travel / hospitality industry considered an asset
• Project Management / Six Sigma experience considered an asset
• Effectively communicate with individuals at all levels internally and externally
• Solid analytical skills which result in sound decisions, solutions and recommendations
• Must possess excellent customer service, follow up and organizational skills
• Demonstrated ability to operate successfully in a time-sensitive and fast-paced environment
• Stay abreast of industry standards, monitors and reviews best practices, and makes changes as necessary

Job Title	:	Jr. Talent Acquisition Specialist
Job Location	:	Work From Office
Department	:	Talent Acquisition
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

•  Transportation allowance
•  Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Pre-screen & engage quality applicants interested to work with us
• Helps to coordinate participation in, sets up display, and works at job fairs
• Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
• Provides information on company facilities and job opportunities to potential applicants
• Should have good knowledge of using social media Tools for hiring candidates
• Should help organization in hiring candidates in a cost-effective manner
• Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
• Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
• Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
• Sourcing active & passive candidates from various channels available

What We Expect You to Have:

• Graduate OR equivalent experience
• 1-3 years of experience of Talent Acquisition into a high paced environment
• Should have experience of mass hiring for front line customer service roles
• Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
• Ability to build a social following and engage with followers in a professional manner
• Well organised and structure approach to work & meet OR exceed deadlines and targetsch as Python or SQL.

Job Title	:	Assistant QA Leader
Job Location	:	Work From Office
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Lead the overall quality assurance strategy and activities for speech analytics solutions.
• Understand basic of transferring data/recording from one platform to others.
• Develop and implement quality assurance processes, methodologies, and best practices specific to speech analytics.
• Design and execute test plans, test cases, and test scripts to ensure the accuracy, reliability, and performance of speech analytics algorithms and models.
• Collaborate with software development and data science teams to define quality requirements and ensure their integration into the development lifecycle.
• Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of the speech analytics platform.
• Identify and analyze quality issues, defects, and trends, and work with relevant teams to address and resolve them.
• Conduct root cause analysis of quality problems and implement corrective actions and preventive measures.
• Provide leadership, guidance, and mentorship to QA analysts involved in speech analytics testing.
• Prepare and present the studies using the Speech analytics output to the project stakeholders.
• Stay up to date with industry trends, advancements, and emerging technologies in speech analytics, and apply relevant knowledge to enhance the quality assurance process.
• Collaborate with product managers to understand customer requirements and ensure the alignment of quality goals with customer expectations.
• Participate in cross-functional meetings and communicate quality-related updates, challenges, and recommendations to stakeholders and senior management.

What We Expect You to Have:

• Bachelor's degree in computer science, engineering, or a related field
• Proven experience in quality assurance leadership roles, specifically in speech analytics or related domains.
• Strong knowledge of speech analytics technologies, algorithms, and models.
• Solid understanding of quality assurance methodologies, tools, and best practices.
• Experience in designing and executing test plans, test cases, and test scripts for speech analytics solutions.
• Proficiency in analyzing data and identifying trends, patterns, and quality issues.
• Familiarity with programming languages and scripting tools used in quality assurance, such as Python or SQL.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong leadership abilities with the ability to guide and mentor team members.

Job Title	:	Customer Service Representative
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
• Respond to multiple calls or emails; gather and verify required information as appropriate.
• Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
• Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
• Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
• Obtain all required information and relay the same to other departments as per the protocol.
• Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change.

What We Expect You to Have:

• Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
• Be Flexible in working hours which is a must.
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills with superior typing speed;
• An unerring attention to detail;
• The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
• A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
• The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
• Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

Job Title	:	Tier-1 Support Specialist
Job Location	:	Work From Office
Department	:	Operations
Reports to	:	Team Leader
Location	:	Vadodara

Visit us: www.etechgs.com 

Job Title	:	Quality Analyst (Non Technical)
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Vadodara

Visit us: www.etechgs.com What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per the process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work-Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
• Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
• Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
• Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
• Assists with routine and ad hoc requests
• Supports projects and initiatives within the department
• Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
• Sends data and reports to account stakeholders if needed
•  Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change

What We Expect You To Have:

• Graduate or equivalent
• Minimum 1-year work experience; Quality experience is an added advantage 
• Computer proficiency in MS Office 
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills
• Ability to effectively organize, prioritize, multi-task and manage time
• Ability to work independently
• Excellent attention to detail
• Ability to exercise strict confidentiality in all matters

Job Title	:	Process Analyst
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You’ll Be Doing:

• Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
• Handle all issues with diplomacy, tact, and respect.
• Provide quality service to clients through thorough knowledge of products and services.
• Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
• Enter data into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

• Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
• Proficient in Customer service.
• Knowledge of record management procedures & processes (is a plus)
• Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
• Effective analytical, problem-solving, and decision-making skills
• Effective organizational skills
• Ability to access and research multiple sources of data.
• Must pass pre-hire exam with 90% or higher.
• Ability to multitask and work under pressure.
•  Strong attention to detail and critical thinking skills
•  Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
•  Must be able to work in a team oriented, high demand and fast paced environment.
•  Clear and effective communication skills in English.

Job Title	:	Speech & Text Analyst
Job Location	:	Work From Office
Department	:	Etech Insights (EI)
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Create Speech Analytics language content for requested insights.
• Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
• Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
• Make recommendations and define data strategies to solve critical business problems.
• Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
• Accurate delivery of comprehensive analysis and reports.
• Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
• Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
• Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
• Proactively identify and deliver actionable business insights based on indicators.
• Supports projects and initiatives within the department.
• Assists with routine and ADHOC requests.
• Be flexible in an environment by championing and embracing change.

What We Expect You To Have:

• Bachelors or equivalent combination of education and experience
• 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
• Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
• Experience leading small to medium-sized projects involving complex data sets and high variability.
• Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
• Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
• Knowledge of Access, SQL, other scripting languages will be a plus
• Flexible in working hours is a must
• Good oral & written English skills and interpersonal communication skills
• Exceptional listening and analytical skills.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Ability to effectively organize, prioritize, multi-task, and manage time.
• Ability to work independently.
• Excellent attention to detail.
• Ability to exercise strict confidentiality in all matters

Job Title	:	Customer Experience Specialist
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Location	:	Vadodara

Visit us: www.etechgs.com 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Schedule Attendance Bonus
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition
• Internal movement through IJP

What You'll Be Doing:

• Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
• Respond to multiple inbound chats; gather and verify required information as appropriate.
• Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
•  Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
• Be flexible in an environment by championing and embracing change .

What We Expect You To Have:

• HSC or above; age 18+
• Be Flexible in working hours which is a must
• Comfort with and knowledge of how to use Microsoft Office, email etc.
• Excellent oral and written communication skills; An unerring attention to detail
• The ability to multi-task answering numerous chats and navigating smoothly between chat and email
• A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
• The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
• Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order

Job Title	:	System Administrator
Job Location	:	Work From Office
Department	:	Etech Technology Solutions (ETS)
Reports to	:	ITS Leader
Location	:	Vadodara
Schedule & Shift	:	Full time (Flexible with shift timings)

Visit us: https://www.etechtechnologysolutions.com/ 

What We Offer:

• Transportation allowance
• Canteen Subsidy
• Night Shift allowance as per process
• Health Insurance
• Tuition Reimbursement
• Incentive components campaign wise
• Work Life Balance Initiatives
• Rewards & Recognition

What You’ll Be Doing:

• User administration (setup and maintaining account) and Maintaining system
• Verify that peripherals are working properly
• Quickly arrange repair for hardware in occasion of hardware failure
• Monitor system performance and create file systems
• Install software and create a backup and recovery policy
• Monitor network communication
• Update system as soon as new version of OS and application software comes out
• Implement the policies for the use of the computer system and network
• Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
• Create new users, resetting user passwords and lock/unlock user accounts
• Monitor server security & special services etc.
• DGSET, UPS, Telco systems and CCTV maintenance
• Replaces defective or inadequate software packages and computer Hardware and other IT devices
• Refers major hardware problems to service personnel for correction
• Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
• Provide technical support on call and on site as per customer requirement
• Helpdesk Support to internal and external customer Inventory management.

What We Expect You to Have:

• Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
• Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
• Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
• Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
• Communicate and work well with peers across departments; and prioritize work
• Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
• Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
• Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience