Job Openings

USA Opening
  • Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing 

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have 

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Nacogdoches
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Nacogdoches

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing 

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have 

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Sales Representative with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Our Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging  $15 to $19
    • Competitive salary and lucrative compensation plan based off sales performance . 

    What You’ll Be Doing 

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have 

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Retention Sales Specialist with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Bilingual Retention Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing 

    • Competitive sales position with top performers averaging $15 to $19/hr
    • Competitive salary and lucrative compensation plan based off sales performance . 
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have 

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required
    • High school diploma or general education degree (GED)
    • One year minimum of retention/soft collections/sales/customer service experience

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Pay Grade : $13.50/Training and $14.00/Production
    Location : Dallas
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing 

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).


    What We Expect You To Have 

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities
  • Evening Receptionist

    Job Title : Evening Receptionist
    Department : Human Resources
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards to appropriate personnel.
    • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

     

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 3-6 months of related experience.

    Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing 

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have 

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

     

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

     

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Retention Sales Specialist with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Bilingual Retention Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

     What You’ll Be Doing 

    • Competitive sales position with top performers averaging $12 to $15
    • Competitive salary and lucrative compensation plan based off sales performance
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have 

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English. 
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    Visit us: www.etechgs.com

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin
    Job Type : Full-Time

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Are you motivated, passionate and eager to start an exciting career??? Look no further – become a Sales Representative with our firm. The role is critical to retain our loyal customer base, educate and offer products and services.

    Our Sales Representatives main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging $12 to $15 
    • Competitive salary and lucrative compensation plan based off sales performance

    What You’ll Be Doing 

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have 

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred
  • Hotel Reservations Call Center Leader

    Job Title : Hotel Reservations Call Center Leader
    Department : Operations
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

     Visit us: www.etechgs.com 

     

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Supervises the daily activity of reservations team by monitoring, coaching, and developing each team member to ensure call quality, sales techniques, and compliancy guidelines are being met.
    • Maintain a complete, accurate, and up-to-date knowledge of guest rooms, resort facilities, activities, and local attractions.
    • Ensures all reservation inquiries by phone and e-mail are addressed promptly and efficiently. Partners with necessary departments to solve guest issues.
    • Determines work procedures, prepares staff schedules, and expedites workflow.
    • Responsible for production reports to each department concerned.
    • Knowledgeable in hotel and guest room facilities/services, and ensures reservations agents are equally knowledgeable.
    • Review/analyze call volume reports including abandonment rate, and take action as appropriate.
    • Issues written and oral instructions, and reprimands for schedule adherence, call quality, or any misconduct as outlined in employee handbook.
    • Displays excellent de-escalation skills, and effectively resolve conflicts. Builds strong relationships with peers and team members.
    • Remains open and responsive to coaching, and takes an active role in performance planning and goal setting.
    • Acts as a role model at all times and adheres to high ethical standards.

     

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • Experience with Synexis and/or Resort Suite software is preferred, but not required.
    • At least 1 year of call center experience.
    • Management or supervisory experience is required.

    Reservation Sales Specialists

    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team. As a Reservation Sales Specialist at Etech, your primary responsibility is to exceed the expectations of internal and external customers by assisting guests with creating their Luxury Resort reservations and booking their personal wellness packages. It’s a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive hourly base pay and Compensation Incentives
    • Tuition Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Be flexible in an environment by championing and embracing change
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    Schedule

    • Holidays may be required.
    • Monday to Friday and some weekends.
      • Pre-launch hours are 9am-6pm
      • Schedule must be flexible

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of: Basic Computer operations including keyboarding, proper grammar and syntax
    • Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.
    • LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read, write, and speak fluently in English. 
    • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license or other Government issued photo ID

     

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : IT Manager
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us : www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity, local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

    What We Expect You To Have

    • Must be able to commute within the city.
    •  Bachelor’s degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Operating systems such as Windows 7; 2000, NT, XP; Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; Networking; and Basic computer hardware.

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : HS-1
    Location : Palm Beach

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    What You Will Be Doing

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network 
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and 
    • Company policy regarding slamming, cramming, and falsification of sales.

     

    What We Expect You To Have

    Knowledge of

    Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.

    Ability to

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education and/or Experience

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Valid drivers’ license or other Government-issued photo ID.

     

Jamaica Opening
  • Account Leader

    Job Title : Account Leader
    Department : Operations
    Reports to : Site Leader
    Pay Grade : Salaried
    Location : Montego Bay

    Account Leader Requirements:

    May be responsible for 5,000 or more hours and/or manage multiple programs (6 or more depending on the program complexity).

    Summary:

    Manages sales activities of assigned programs and campaigns by performing the following duties personally or through subordinate supervisors.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Assigns Sales Coaches to work as leads for campaigns; oversees direction of all Sales Coaches, Assistant Sales Coaches respective campaigns and programs
    • Develops and implements strategic sales plans to accommodate corporate goals.
    • Directs sales forecasting activities and sets performance goals accordingly.
    • Works closely with Vendor manager (client) to review market analyses in determining customer needs, price schedules, and discount rates.
    • Directs staffing, training, and performance evaluations to develop and control sales program.
    • Directs channel development activity and coordinates sales distribution by analyzing call distribution, hours/call commitments with customer, and current staffing.
    • Works as a Trusted Advisor to the client.
    • Assigns sales campaigns to sales coaches.
    • Analyzes sales statistics to formulate policy and assist dealers in promoting sales.
    • Directs product simplification and standardization to eliminate unprofitable items from sales line.
    • May represent company at trade association meetings to promote product.
    • Delivers sales presentations to key clients in coordination with CEO, VP of Operations, or Program Implementation Director.
    • Meets with key clients, maintaining relationships and negotiating and closing deals.
    • Coordinates liaison between ops department and other internal units such as training, recruiting, HR, program implementation, and IT.
    • Analyzes and controls expenditures of division to conform to budgetary.
    • Assists other departments within organization to prepare manuals and technical publications.
    • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
    • Monitors and evaluates the activities and products of the competition.
    • Recommends or approves budget, expenditures, and appropriations for employee incentives and contests.
    • Build strong relationships with Sales Coaches and senior management staff.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    Supervisory Responsibilities:

    Manages subordinate supervisors who supervise a total of 30-600 employees in the Operations Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and directing training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

    Ability to:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

    EDUCATION and/or EXPERIENCE:

    High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Operations Leader

    Job Title : Operations Leader
    Department : Operations
    Reports to : Account Leader
    Pay Grade : Salaried
    Location : Montego Bay

    Summary:

    Coaches and develops team of team members and sales coach(es)/team leaders to achieve their individual performance goals as well as team goals and is the primary driver in achieving campaign performance expectations working with the account leader in managing the sales/service activities of an assigned program or campaign with three or more sales coaches/team leaders by performing the following duties

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales coach(es) and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales coaches and assistant sales coaches
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales leaders
    • Other duties as assigned
    • Leading by example at all times and adhering to company policies.
    • May have minimal interaction with the client as needed depending on program

    SUPERVISORY RESPONSIBILITIES:

    May directly supervise approximately 15 FTE’s plus one or more Sales Coaches/Team Leaders and their respective teams on a Campaign in the Operations Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Acts as liaison between campaign sales coaches and account leader

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

    Ability to:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

    EDUCATION and/or EXPERIENCE:

    Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Place high volume of outbound phone calls to record custodians
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
India Opening
  • WordPress Developer

    Job Title : WordPress Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs alogn with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.

    Training Leader

    Job Title : Training Leader
    Department : Training & Development
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Prepares new trainers to succeed in their jobs and ensures training classes run smoothly. Required to be available as needed per campaign/center and can be moved between campaigns/centers as needed to teach their team the art of being a trainer and a leader
    • Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently out-do their previous attempts
    • Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act
    • Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally
    • Being an Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and quality curriculum
    • Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix before the predicament even occurs
    • Directly supervises 1 to 15 trainers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments

    What We Expect You To Have

    • Bachelor’s degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification
    • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business
    • Training Leaders have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish
    • Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers
    • Training Leaders should consistently be on the lookout for ways to help not only their trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership
    • We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues
    • Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company
    • An Training Leader must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
    • Developing your trainers should be a passion that is shown everyday through the use of the Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • Training Leaders should have the keen ability to see when there are gaps in training, write curriculum to address, and implement ongoing training to help the agents
    • A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns
    • An Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits
    • Training Leader sees the value in developing future leaders and realizes their leadership can leave a legacy. Because of this, Training Leaders work hard
    • Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

    Business Development Manager

    Job Title : Business Development Manager
    Department : Global Development
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelor’s degree or an equivalent combination of education and work experience
    • 3-5 years of business development experience into domestic and /or international markets into Software, IT or SAAS based products and /or services

    What You’ll Be Doing

    • Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
    • Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
    • Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
    • Works with the Program Implementation Department to smoothly transition the new business to them for implementation and remains available for engagement as the P.I. Department or the new contract representative(s) request
    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
    • Cold calling to arrange meetings with potential customers to prospect for new business
    • Advising on forthcoming product developments and discussing special promotions
    • Negotiating the terms of an agreement and closing sales
    • Responding to incoming email and phone inquiries
    • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
    • Reviewing your own sales performance, aiming to meet or exceed targets
    • Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers’ businesses and requirements
    • Attending team meeting and sharing best practice with colleagues
    • Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
    • Acting as a contact between a company and its existing and potential markets
    • Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
    • Visit potential customers for new business
    • Represent the global Etech organization at trade exhibitions, events, and demonstrations
    • Identify new markets and business opportunities
    • Review your own sales performance
    • Needs to work on RFP and RFI for International Clients

    What We Expect You To Have

    • Proven working experience as a business development manager and sales track record
    • Experience in customer support is a plus
    • Proficiency in MS Office and CRM software (e.g., Zoho, MailChimp, HubSpot, Salesforce)
    • Proficiency in English and Market knowledge
    • Communication and negotiation skills
    • Ability to build rapport
    • Time management and planning skills
    • Exposure to international sales around call centre services and indsutry is an added advantage
    • Flexibility to work in a 24*7 environment

    QA Automation Engineer

    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)

    Dotnet Core Developer

    Job Title : Dotnet Core Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps

    What We Expect You To Have

    • 3+ years of professional experience in Dotnet Core, 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of Dotnet Core, C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Mandatory).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shif

    SQL / SSRS Developer

    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • And have the ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift

    Data Analyst

    Job Title : Data Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https:  www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Overview

    As a Data Analyst, you will be responsible for turning data into information and information into insight. You will partner closely with various client facing teams to convert this insight into business decisions for our customers. You will have the opportunity to work on our core datasets such as Foot Traffic, Transaction and Survey data. You will be accountable for creating various dashboards, creating new metrics and methodologies, supporting product data backfills and daily pipelines as well as performing analysis to support our analytics, sales and Customer Engagement teams.

     What You’ll Be Doing

    • Collaborate with the Data Science and Engineering teams to enhance the analytic capabilities of the clients facing teams.
    • Gather requirements, develop and manipulate raw data from various sources to generate meaningful insights using SQL and BI tools such as Periscope.
    • Serve as a technical liaison between teams regarding data related technical issues.
    • Use AWS tools such as Redshift to develop and enhance market research metrics

    What We Expect You To Have

    • Bachelor’s degree
    • Advanced SQL knowledge, Postgres preferred
    • Experience with cloud services like AWS, Azure or Google Cloud.
    • Experience with data mining, reporting or data visualization.
    • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
    • Good business intuition and basic understanding of business principles
    • Demonstrated ability to communicate (verbally and written) effectively at all levels of the organization
    • Ability to manage multiple projects at a time while paying strict attention to detail
    • 1 to 3 years of experience
    • Working knowledge of Microsoft Excel
    • Market research experience is a nice to have
    • Knowledge of Python is nice to have

    Cyber Security Auditor

    Job Title : Cyber Security Auditor
    Department : Information Technology
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
    • Liaise with technical security stakeholders on an ongoing basis
    • Set and continually manage technical project expectations with team members and others stakeholders
    • Conduct security audits of information systems against policy/process as defined with Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
    • Ability to travel between locations as necessary

    What We Expect You To Have

    • 2 years direct work experience in a technical environment
    • Experience in Network Penetration testing.
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DDS, HIPPA, Privacy Sheild, etc. a plus

    Solutions Architect

    Job Title : Solutions Architect
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Overview

    As a member of the Advanced Technical Services team, you will drive growth for our Client by nailing and scaling the delivery of our latest technical offerings. You will support and lead the implementations of new and complex products to deliver positive customer outcomes. You will also codify learnings into scaleable delivery methodologies that ensure Client’s  Professional Services team can replicate this success.

    Some of the key products you will implement will include integrations with across the Microsoft Dynamics and Service Now stacks as well as home grown Client products.

    This role is client facing and a candidate must be able to interface with technical and non-technical stakeholders on the client team.

     What You’ll Be Doing

    • Support and lead highly technical implementations involving our latest platform capabilities and integrations with other software vendors like Salesforce,, ServiceNow, Microsoft Dynamics, and Adobe Analytics . Engage directly with customers and configure the Client product
    • When configuring an integration product, offer support to clients to ensure the integration is set up successfully in the other product (e.g. Microsoft Dynamics)
    • Codify learnings from early customer deployments into repeatable implementation methodologies.
    • Support and lead implementations of complex Client products

    What We Expect You To Have

    • 5+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
    • Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
    • Previous experience configuring integrations across SaaS platforms in a client facing role.
    • Ability to develop data architectures – designing data flows that are aligned with customer information systems.
    • Familiarity with cloud service providers, such as AWS, Google Cloud, and Azure.
    • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
    • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
    • Ability to understand, synthesize, and translate between complex business problems and technical concepts.
    • Strong technical project management, stakeholder management, and cross-functional leadership skills.
    • Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
    • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
    • Bachelor’s degree in a technical major, such as Engineering, Computer Science, or Information Systems.
    • Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, ServiceNow, and Microsoft Dynamics.

    BI Developer (Tableau)

    Job Title : BI Developer (Tableau)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing

    • Starting with our many source systems (SFDC multiple instances, Hubspot, Marketo, etc.), build data pipelines to bring scalable, repeatable data sets into our data warehouse environment (AWS/Redshift/Snowflake)
    • Translate business requirements into technical specifications to design, build and deploy various Business Intelligence solutions
    • Design and manage data models in data warehouse platform to enable efficient data consolidation, validation and visualization
    • Develop reports, dashboards and other BI solutions to meet business requirements by leveraging ETL, data modeling, data visualization best practices
    • Establish core data management principles and best practices
    • Perform tests and evaluations regularly to ensure data hygiene, security, privacy and integrity
    • Determine, enforce and document database policies, procedures and standards
    • High attention to detail
    • Quality first mindset, innovative thinker, eager to learn, grow, and develop
    • Team player with positive attitude and passion for the opportunity
    • Ability to communicate clearly and express complex technical information in “user friendly” language
    • Development and technical experience with Netsuite, SFDC, WDAY is a big plus
    • Strong understanding and demonstrated experience of SDLC, data governance principles

    What We Expect You To Have

    • 5+ years hands-on experience in complex reporting/analytics/dashboards solution designing, developing, implementing and maintaining in Tableau
    • 3+ years of using databases/data warehouses such as Snowflake, Redshift, SQL Server, or similar to build and maintain data models/queries/views in SQL
    • 1+ years of working with SaaS business apps like Salesforce, Marketo, Netsuite etc. as data sources.
    • 3+ years’ experience with translating business requirements into technical/functional solution designs, and implementing such solutions
    • Strong understanding of Tableau Desktop and Online/Server capabilities and limitations when paired with Snowflake data warehouse connection
    • Experience with using sales data from Salesforce CRM to develop sales metrics and empowering Sales/Marketing teams with key insights.
    • Experience working in a similar role for a SaaS company

    Data Visualization Specialist

    Job Title : Data Visualization Specialist
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development

    What We Expect You To Have 

    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery or other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Data Visualization Lead

    Job Title : Data Visualization Lead
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development
    • General management of a group of technical, engineering, and/or visualization analysts
    • Identify and assign priorities to complete projects
    • Perform day to day management of overall team support operations, possibly involving multiple projects or groups
    • Maintains close contact with customer representatives to identify and respond to customer requests
    • Submit and maintain status reports in order to show progress and problems to our Customers and company stakeholders
    • Provide consultation on development of metrics, identifying attributes and specifying data sources
    • Recommend metrics for forecasting predictive results
    • Identify metrics for causative analysis
    • Conduct process reviews and identify potential process improvements
    • Perform statistical analysis
    • Ensure potential sources of difficulty are communicated accordingly
    • Plan, manage, coordinate and directs the activities of multiple functional areas through program
    • Organize, direct and coordinate the planning and production of all project support activities
    • Demonstrate technical knowledge of visualization functional areas and programmatic knowledge

    What We Expect You To Have 

    • Bachelor’s/Master Degree or 3-6 years relevant related experience
    • 3 or More Years Team Leadership in the Project Management field
    • Experience performing operations with budgetary oversight is a plus
    • 3+ Years of Cognos Analytics Experience, DB & SQL Experience, SAP Crystal Dashboard Design or Crystal Presentation Design
    • 3+ years managing application data models
    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign, and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery, and other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to lead and work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Social Media Marketing Specialist

    Job Title : Social Media Marketing Specialist
    Department : Global Development
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Implement social media strategies for Etech
    • Manage and help to create marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
    • Support SMO strategies by understanding keyword priorities and how they integrate into content marketing plans
    • Assist in link building campaigns in coordination with Etech SMO goals
    • Provide analysis and recommendations as the program evolves and can be reviewed
    • Research and administer social media tools on a daily basis in support of Etechs’ social media strategy
    • Monitor and evaluate social media results on a daily basis in coordination with Etechs’ goals and benchmarks
    • Execute real-time monitoring of social media trends that will inform business decisions, identify competitive advantages and deliver an understanding of sentiment, how consumers are interacting with the brand
    • Create strategies for generating comprehensive reports that visually represent results and inform stakeholders about issues, opportunities, and areas of concern/crisis.
    • Present detailed program results and analytics to the Leadership team on a regular basis.
    • Develop best practices for monitoring Social Media including guidelines for evaluating benefits and risks for certain social media engagements.
    • Keep pace with social media and internet marketing industry trends and developments
    • Understand and be able to speak about brands with a sense of ownership

    Qualification Required:

    • Bachelor’s or equivalent.
    • 2 – 5 years of experience in social media marketing with demonstrated success.

    What We Expect You To Have

    • Proficiency in MS Excel, PowerPoint, and Word
    • Out of the box creativity and good with competitive intelligence
    • Experience working with popular social media monitoring tools (Google, Radian 6, Twitter Search, Social Mention, Traackr, etc) and popular social media management tools (Tweet Deck, Hootsuite, etc)
    • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools
    • Experience working with CMS and building/administering content in CMS environments
    • Desired: Knowledge of HTML/CSS, WordPress, and website administrations
    • Ability to clearly and effectively articulate thoughts and points
    • Understanding social networks (Facebook, Twitter, LinkedIn, Google+, YouTube etc), and the social advertising landscape.

    Developer

    Job Title : Developer
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    We are looking for motivated frontend engineers to join our team. You will solve challenging technical problems, own your products end-to-end and help take our SaaS platform to the next level. This isn’t just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product.  As a frontend engineer on the Living Lens Team, you will help build and enhance our core product. You will build on the client’s state-of-the-art core service infrastructure and platform.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Ship great software that is scalable and robust and then keep it humming.
    • Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
    • Partner closely with dependent teams across engineering to ensure uninterrupted service.
    • Incorporate best development practices and habits and help build tooling to enforce the same.
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews, and research spikes.

    We expect you to have:

    • 5+ years of experience developing enterprise grade software.
    • Experience/ Knowledge in OOP programming languages
    • Strong knowledge of JS frameworks including React and Typescript
    • Experience/ Knowledge in C# / .Net Core / ASP.Net / MVC
    • Client side styling knowledge using SASS and CSS frameworks
    • Bring an ownership mindset with quality orientation and DevOps experience.
    • Version Control (e.g. Git)
    • Design Patterns and the ability to write clean code
    • Develop with WCAG guidelines and accessibility in mind

    Spanish Language Expert

    Job Title : Spanish Language Expert
    Department : Etech Insights
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Work closely with QA Leads as well as Operations/Client contacts to provide feedback on opportunity areas, make recommendations on areas that may need new, ongoing or remedial training. In addition, capture VOC (voice of the customer) and provide BI (Business Intelligence) inputs and includes reviewing and completing quality audits for assigned campaigns (clients)
    • Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process, and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
    • Assists with routine and ad hoc requests. Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information.

    What We Expect You To Have

    • Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Spanish Language Certification – B2 Level Minimum
    • Exceptional listening and analytical skills, Strong interpersonal communication skills
    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and
    • External customers. Ability to work independently & able to exercise strict confidentiality
    • Ready to work in US Shifts
    • Must possess basic Excel, Logical and Analytical Skills
    • Prior experience of working in Quality
    • Must possess excellent Listening, Reading, Writing & Speaking skills in Spanish and English.
    • Quick Learner and ready to join asap.

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

     

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

     

    Technical Recruiter

    Job Title : Technical Recruiter
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter or Recruiter
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.

    Salesforce Developer

    Job Title : Salesforce Developer
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

     The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Participate in the evaluation, scope, and completion of new development requests.
    • Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
    • Create and maintain standard operating procedure (SOP) and system architecture documentation. 
    • Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
    • Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
    • Solid understanding and detailed experience with Salesforce.com architecture.
    • Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.  
    • Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • Excellent project management skills and a positive attitude
    • Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English. 
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes

    What We Expect You To Have

    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • 2+ years of experience as a Salesforce.com developer 
    • Scripting language experience e.g. Python
    • Salesforce.com certifications (App Builder, Developer I, Developer II…)
    • Strong understanding of Salesforce.com best practices and functionality
    • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment 

    Salesforce Administrator

    Job Title : Salesforce Administrator
    Department : ETS- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
    • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
    • Help develop and configure new case handling processes in Service Cloud
    • Complete regular internal system audits and prepare for upgrades
    • Help manage data feeds and other integrations
    • Help with the evaluation, scope, and completion of new development requests
    • Work with members of the user community to define and document development requirements

    What We Expect You To Have

    • Excellent project management skills and a positive attitude
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills in English 
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
    • +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
    • Salesforce.com certifications (Admin, Developer, Service Cloud Consultant…)
    • Proven ability to design and implement new processes and facilitate user adoption
    • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
    • Strong understanding of Salesforce.com best practices and functionality
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment 

    Personal Wellness Guide

    Job Title : Personal Wellness Guide
    Department : Operations
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
    • Assist guest with using 3rd party technologies as it relates to their wellness goals
    • Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
    • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWG will be scheduled as needed to provide adequate staffing
    • Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
    • Act as a liaison with the guest in between Coaching sessions
    • Ensure the safety and proper progression of guests participating in the wellness program
    • Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
    • Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
    • Share available activity information, dining menu assistance, food intake/lodging assistance
    • Assist with promotions and sales and upsell the spa and wellness programs
    • Build trust with guests and maintain a high degree of confidentiality

    We Expect You To Have:

    • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
    • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
    • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
    • Adaptable/flexible – Ready to work in a 24/7 environment
    • Think critically and proactively problem solve
    • Experience in customer support is a plus
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook
    • Ability to follow directions, communicate information to customers, enter information into the computer program, close a sale, and learn new products and services
    • A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences

    Technical Content Writer

    Job Title : Technical Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with a development team to understand the product and its documentation requirements.
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
    • Create and maintain the information architecture.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and developer guides.
    • Create tutorials to help end-users learn applications

    We Expect You To Have:

    • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar.
    • Excellent written and verbal communication skills in English.
    • Experience writing API documentation and testing APIs.
    • Experience with image creation using applications such as GIMP and Visio.
    • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams.
    • Experience with text markup in Docbook XML, HTML/CSS, or SGML
    • Analytical thinker with an ability to identify and solve problems in a logical manner.
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously.
    • High personal code/development standards (peer testing, unit testing, documentation, etc.)
    • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise.
    • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
    • Experience developing an information architecture for end-user documentation.
    • Experience with single source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
    • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    What We Expect You To Have:

    • Bachelor’s Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a ‘data role,’ you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel

     

    Quality Assurance Engineer

    Job Title : Quality Assurance Engineer
    Department : ETS - Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

      About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    Overview:

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    What You’ll Be Doing:

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.

    Journey Analytics

    Job Title : Journey Analytics
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Summary

    The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

    The Role

    As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

    Responsibilities:

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    Minimum Qualifications

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.

    Preferred Qualifications

    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    You will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You’ll tackle real business problems by analyzing operational, customer and financial data, alongside some of the world’s largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You’ll analyze operational, customer, and financial data, alongside some of the world’s largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
    • You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
    • Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

    What We Expect You To Have

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Hands on experience working on R, Python and Regression (Preferred Multiple regression)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    Trainer

    Job Title : Trainer
    Department : Training & Development
    Reports to : Assistant Training Leader
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

    What You’ll Be Doing:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
    • Trainer must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion, Trainers write a curriculum for Etech or its clients. Often times they get to write about the best practice they created or discovered that could benefit other Trainers
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Training Apprentices, Assistant Trainers, and even fellow Trainers
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Training Apprentices and Assistant Trainers tips on how to epitomize these traits
    • trainers have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from them
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish

     

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning  
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features, and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain an effective relationship with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development 

    AWS Admin

    Job Title : AWS Admin
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift

    Data Engineer

    Job Title : Data Engineer
    Department : ETS - Medallia
    Reports to : Team Leader
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: https://www.etechtechnologysolutions.com/career/

     

    Overview

    Data Engineers are responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Implement Customer Success Platform for customers
    • Understand customer data models and advise them on data discrepancies and gaps.
    • Work with customers on data access and import that data.
    • Use ETL tools and techniques to solve data problems

    What We Expect You To Have

    • 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
    • Understanding of CRM applications like Salesforce.
    • Experience with REST APIs and related tools.
    • A good foundation in computer science fundamentals with particular expertise in data structures, algorithms, and design
    • Bachelor’s Degree or higher in Computer Science, Electrical Engineering or a related field

    PHP Developer

    Job Title : PHP Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base. If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What We Expect You To Have:

    • 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework
    • Must have experience building web applications using PHP CMS, PHP MVC
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Must have experience developing web services and API.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any SQL Database experience like MySQL, MongoDB, etc.
    • Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end.

    What You’ll Be Doing:

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel.
    • HTML/HTML5
    • CSS/CSS3/Bootstrap
    • JavaScript/jQuery
    • RestAPI /API Integration
    • Knowledge of SQL and hands-on with MySQL.

    Business Analyst

    Job Title : Business Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Job Description:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    The Role:

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    Responsibilities:

    Product Implementation:

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions

    Client Management:

    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    Qualification Required:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

    Preferred Candidates:

    • Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Etech Technology Solutions

    This technical opening is for Etech Technology Solutions, a group company of Etech Global Services. Etech provides software development services and product development solutions to the companies globally.

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and  possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Calculates factors such as Utilization, and other performance metrics and production data.
    • Writes and distributes production reports based on data compiled, tabulated, and computed.
    • Determines the sources of the data information required for the reports.
    • Updates and ensures data integrity in Medallia’s PSA tool.
    • Maintains files of documents used and prepared.
    • Charts production, based on statistics compiled, for reference by production and management personnel.
    • Communicates system errors or problems.
    • Conduct analysis and recommend solutions to performance issues with the operational business units.
    • Build strong and effective working relationships with team members and internal departments.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    What We Expect You To Have

    • Bachelor’s degree preferably in Math, Statistics or Engineering related field.
    • Proven record of accuracy and attention to detail.
    • Expertise in Excel/Google Spreadsheets (Data Analytics) is a prerequisite.
    • Good knowledge of database languages such as SQL, MAQL.
    • Experience of working on SFDC and knowledge of BI tools such as Tableau will be an added advantage.
    • Must be fluent in written and spoken English.
    • Attitude – Positive and go getter. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
    • Ensures a high level of quality in all administrative efforts.
    • Knowledge of Company policies and procedures as outlined in the employee handbook
    • Ability to prioritize and multitask; Effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanour at all times; Pass skills tests which includes Advanced qualifications test on Excel as necessary. Must be capable of problem-solving promptly and independently while under pressure.
  • Business Development Manager

    Job Title : Business Development Manager
    Department : Global Development
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelor’s degree or an equivalent combination of education and work experience
    • 3-5 years of business development experience into domestic and /or international markets into Software, IT or SAAS based products and /or services

    What You’ll Be Doing

    • Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
    • Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
    • Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
    • Works with the Program Implementation Department to smoothly transition the new business to them for implementation and remains available for engagement as the P.I. Department or the new contract representative(s) request
    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
    • Cold calling to arrange meetings with potential customers to prospect for new business
    • Advising on forthcoming product developments and discussing special promotions
    • Negotiating the terms of an agreement and closing sales
    • Responding to incoming email and phone inquiries
    • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
    • Reviewing your own sales performance, aiming to meet or exceed targets
    • Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers’ businesses and requirements
    • Attending team meeting and sharing best practice with colleagues
    • Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
    • Acting as a contact between a company and its existing and potential markets
    • Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
    • Visit potential customers for new business
    • Represent the global Etech organization at trade exhibitions, events, and demonstrations
    • Identify new markets and business opportunities
    • Review your own sales performance
    • Needs to work on RFP and RFI for International Clients

    What We Expect You To Have

    • Proven working experience as a business development manager and sales track record
    • Experience in customer support is a plus
    • Proficiency in MS Office and CRM software (e.g., Zoho, MailChimp, HubSpot, Salesforce)
    • Proficiency in English and Market knowledge
    • Communication and negotiation skills
    • Ability to build rapport
    • Time management and planning skills
    • Exposure to international sales around call centre services and indsutry is an added advantage
    • Flexibility to work in a 24*7 environment

    BI Developer (Tableau)

    Job Title : BI Developer (Tableau)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing

    • Starting with our many source systems (SFDC multiple instances, Hubspot, Marketo, etc.), build data pipelines to bring scalable, repeatable data sets into our data warehouse environment (AWS/Redshift/Snowflake)
    • Translate business requirements into technical specifications to design, build and deploy various Business Intelligence solutions
    • Design and manage data models in data warehouse platform to enable efficient data consolidation, validation and visualization
    • Develop reports, dashboards and other BI solutions to meet business requirements by leveraging ETL, data modeling, data visualization best practices
    • Establish core data management principles and best practices
    • Perform tests and evaluations regularly to ensure data hygiene, security, privacy and integrity
    • Determine, enforce and document database policies, procedures and standards
    • High attention to detail
    • Quality first mindset, innovative thinker, eager to learn, grow, and develop
    • Team player with positive attitude and passion for the opportunity
    • Ability to communicate clearly and express complex technical information in “user friendly” language
    • Development and technical experience with Netsuite, SFDC, WDAY is a big plus
    • Strong understanding and demonstrated experience of SDLC, data governance principles

    What We Expect You To Have

    • 5+ years hands-on experience in complex reporting/analytics/dashboards solution designing, developing, implementing and maintaining in Tableau
    • 3+ years of using databases/data warehouses such as Snowflake, Redshift, SQL Server, or similar to build and maintain data models/queries/views in SQL
    • 1+ years of working with SaaS business apps like Salesforce, Marketo, Netsuite etc. as data sources.
    • 3+ years’ experience with translating business requirements into technical/functional solution designs, and implementing such solutions
    • Strong understanding of Tableau Desktop and Online/Server capabilities and limitations when paired with Snowflake data warehouse connection
    • Experience with using sales data from Salesforce CRM to develop sales metrics and empowering Sales/Marketing teams with key insights.
    • Experience working in a similar role for a SaaS company

    Fraud Prevention Analyst

    Job Title : Fraud Prevention Analyst
    Department : Operations
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • This position is responsible for providing risk management on the sales/reservations side of our company
    • Provide technology and fraud detection support with core responsibility to include – analyzing and managing network-related fraud traffic, support for breach coordination (what/when/how including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customers, and transactional behavior modeling.
    • Ensure data completeness, correctness, and concurrency of data.
    • Assist in detecting, analyzing, and authenticating fraudulent transactions in a card-not-present environment.
    • Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meet and exceed expectation

    What We Expect You To Have 

    • 2+ years of experience in risk management
    • 1-year Analytics/Data Analysis Experience
    • Experience with the eCommerce domain is preferred and applicant should have International travel and geographical knowledge.
    • Excellent interpersonal, verbal, and written skills
    • Candidates who have chargeback knowledge will be a value add.
    • Ability to maintain performance in a rapid and ever-changing work environment
    • Ability to learn quickly and make on-the-spot decisions with limited information
    • Demonstrated ability to meet deadlines, complete important time-sensitive tasks & adapt quickly to last-minute changes
    • Advanced level knowledge of Word, Outlook, Excel, and Access Database
    • High School Diploma or GED Required/College Coursework preferred

    Data Visualization Specialist

    Job Title : Data Visualization Specialist
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development

    What We Expect You To Have 

    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery or other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Data Visualization Lead

    Job Title : Data Visualization Lead
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing 

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development
    • General management of a group of technical, engineering, and/or visualization analysts
    • Identify and assign priorities to complete projects
    • Perform day to day management of overall team support operations, possibly involving multiple projects or groups
    • Maintains close contact with customer representatives to identify and respond to customer requests
    • Submit and maintain status reports in order to show progress and problems to our Customers and company stakeholders
    • Provide consultation on development of metrics, identifying attributes and specifying data sources
    • Recommend metrics for forecasting predictive results
    • Identify metrics for causative analysis
    • Conduct process reviews and identify potential process improvements
    • Perform statistical analysis
    • Ensure potential sources of difficulty are communicated accordingly
    • Plan, manage, coordinate and directs the activities of multiple functional areas through program
    • Organize, direct and coordinate the planning and production of all project support activities
    • Demonstrate technical knowledge of visualization functional areas and programmatic knowledge

    What We Expect You To Have 

    • Bachelor’s/Master Degree or 3-6 years relevant related experience
    • 3 or More Years Team Leadership in the Project Management field
    • Experience performing operations with budgetary oversight is a plus
    • 3+ Years of Cognos Analytics Experience, DB & SQL Experience, SAP Crystal Dashboard Design or Crystal Presentation Design
    • 3+ years managing application data models
    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign, and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery, and other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to lead and work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

     

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

     

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated and valued. Simply put – these are the experiences you will use to deliver world class results to our customer base.

    If you consider yourself to be a team player, goal oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

     About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

    Visit us: www.etechgs.com

     

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills

    Director Quality Assurance

    Job Title : Director Quality Assurance
    Department : Etech Insights (EI)
    Location : Vadodara

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime. 

     Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base. 

     If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team. 

     

     About Us:

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other. 

     

     Visit us: www.etechgs.com

     

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing:

    • Build a world-class quality assurance function designed to ensure the effortless customer experience is consistent and meeting our standards across all customer touchpoints.
    • Establish procedures that produce high-quality customer satisfaction, experience, and loyalty that exceeds customer and industry standards.
    • Surface inconsistencies in quality and experience, and conduct root cause analysis with corrective and preventative action plans
    • Create innovative ways to receive and track actionable customer feedback
    • Analyze customer promise among competitors and keep abreast of new initiatives across the industry that drive customer loyalty
    • Use speech and text analytics software to understand customer challenges, and calibration of quality monitoring results
    • Facilitate periodic calibration sessions with contact center leadership and other areas of operations to ensure consistency in the evaluation process
    • Dive deep into customer escalation and transfer processes to identify root causes and implement process improvements around the reduction
    • Create and develop Quality Assurance team to meet evolving business needs and across various functions, including Voice, Chat, Email, and Social Media teams
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

     

    We Expect You To Have:

    • Bachelor’s Degree in applicable field (Process improvement or PMP certifications are a plus)
    • 10+ years of experience in a quality or experience-driven role, preferably in a multi-site/multi-channel contact center environment
    • 5+ years working directly with either data, text, or speech analytics tools used to identify and improve experience and process
    • While not specifically a ‘data role,’ you should be analytical with a strong grasp of using data to determine cause and effect relationships, with an ability to create project plans leveraging this data into actionable change
      • Proven success in managing, leading, and motivating others, with strong interpersonal skills and the ability to inspire and lead a team
      • Excellent verbal, written, and interpersonal communication skills with the ability to communicate clearly to influence and drive strategic decisions across the organization.
      • High level of proficiency with Micro Soft Word, powerpoint, and excel 
    • Position may require travel