Job Openings

USA Opening
  • Job Title : Desktop Support Technician
    Job Location : Work From Office
    Department : Information Technology
    Reports to : IT Manager
    Pay Grade : 35.6k and then 38k after 90-day positive review and completion of the A+ certification.
    Location : Nacogdoches
    Schedule & Shift : 10AM – 7PM with rotating weekends once fully trained.

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary
    • Tuition & Day Care Reimbursement
    • Medical, Life, Vision, and Dental Insurance
    • 401k Matching Program
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have:

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
  • Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : San Antonio
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Servant Leadership culture – we are here to support your success 
    • Career Development and personal growth opportunities 
    • Fun atmosphere with unique contests and incentives 
    • Lucrative comp plan 
    • 401(k) matching 
    • Dental insurance 
    • Health insurance 
    • Vision insurance 
    • Flexible Spending Account 
    • Paid time off 
    • Paid training 
    • Tuition reimbursement 
    • Daycare reimbursement 
    • Daily Pay 

    What You’ll Be Doing:

    • You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program. A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.

    What We Expect You To Have:

    • Problem-solving skills 
    • Show/Demonstrate Empathy
    • Professionalism
    • Multi-Tasking skills
    • Basic Computer skills
    • Be a Team player
    Job Title : Monitor
    Job Location : Work From Office
    Department : Human Resources
    Reports to : HR Coordinator or HR Manager
    Pay Grade : Hourly support, $14 per hour
    Location : San Antonio
    Schedule & Shift : Wed. through Fri.: 3:15pm - 9:15pm, Saturday and Sunday: 8:45am - 6:15pm
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Tuition Reimbursement
    • Medical, dental, vision & life insurance
    • Company match for 401K
    • Work-Life Balance Initiatives
    • Rewards & Recognition for Stellar Performance
    • Community Involvement Opportunities
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain basic security of premises, prevent theft, violence, or infractions of the company’s rules.
    • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; denying entrance to those without permission.
    • Completes reports by documenting observations, information, occurrences, and surveillance activities based on what’s happening with entry/exit areas.
    • Provides a daily update on occurrence activities.
    • May be responsible for making and issuing security badges for all employees.
    • May assist with taking pictures for employee badges
    • Manages badge rentals for employees and follows correct protocol.
    • Supports some receptionist and HR functions as needed based on skills and availability due to growth of business.
    • Maintains a professional and effective relationship with the leadership team.
    • Contributes to team effort by accomplishing related results as needed.
    • All other duties as assigned.

    What We Expect You To Have:

    • Responsible for greeting employees at the employee entrance, ensuring proper swiping of badges, controlling physical access to the center, and responding to unauthorized attempts.
    • Surveillance Skills, Deals with Uncertainty, Judgment, Objectivity, Dependability, Emotional Control, Integrity, Safety Management, Professionalism, Reporting Skills
    • High school diploma/GED required
    • Must possess strong communications skills – tactful, assertive, clear
    • Knowledge of Basic security protocols. Policies and procedures as outlined in the Employee Handbook.
  • Job Title : Cyber Security Auditor
    Department : Human Resources
    Pay Grade : $30Ks-$40K
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.
    • Liaise with technical security stakeholders on an ongoing basis.
    • Set and continually manage technical project expectations with team members and other stakeholders.
    • Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion

    What We Expect You To Have

    • 2 years direct work experience in a technical environment
    • University degree in the field of computer science/technology management and/or 2+ years related work experience.
    • Certifications in Cyber Security and/or Technology fields a plus.
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus.
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus.
Jamaica Opening
  • Job Title : Project Manager
    Job Location : Work From Office
    Department : PI
    Reports to : Sr. Leader of PI / Director of PI
    Pay Grade : SS-3
    FLSA Status : Exempt
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Pension Plan
    • Monthly Rewards and Recognition
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What you’ll be doing:

    • Under the direction of the Sr. Leader of PI, develops an in depth understanding of the needs of the client and the key initiatives required for a successful program launch
    • Interact with the client to develop new program requirements. Compiles and analyzes client requirements and establishes priorities for implementation. Manages the process through a detailed action planning tool to successful implementation of all initiatives outlined on the program launch checklist
    • Work closely with center directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the hiring request for external candidates
    • Ensure the establishment of a training curriculum to properly prepare program team for success
    • Interact with ITS Manager to ensure that all system requirements are met within agreed timeline
    • Interact with development personnel to assist in creation of project design documentation
    • Manage the day to day activities of the program until it is launched and assigned to operations for production
    • Interact with development personnel to ensure timelines are being met for application and report development
    • Work with internal department leaders to identify internal process improvement initiatives and create a plan of action
    • Subject matter expert on efficiencies and productivity gains for internal operations
    • Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics

    What we expect you to have:

    • PMP certification or some form of Project Management experience. Bachelor’s degree or equivalent; or three to ten years related operations experience and/or training; or equivalent combination of education and experience.
    • Language skills: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Mathematical skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
    • Reasoning ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Valid driver’s license or other Government issued ID.
India Opening
  • Job Title : Project lead – Dot Net
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Designing, developing, testing, and maintaining ASP.net MVC web-based applications using C#, SQL Server, 2008/2012 backend, JavaScript, and jQuery.
    • Handling ISO audit for development side, ensuring compliance with ISO standards.
    • Conducting static code analysis using Sonarcube or any other tool to identify and resolve any potential code issues.
    • Communicating with clients and stakeholders and maintaining a good relationship with them.
    • Applying knowledge on OWASP TOP 10 and VAPT to ensure the security of webbased applications.
    • Balancing coding and management tasks with a 60/40 ratio.

    What We Expect You To Have

    • At least 8 years of professional experience in ASP.net MVC web-based applications using C#, SQL Server, 2008/2012 backend, JavaScript, and jQuery.
    • At least 2 years of professional experience in ASP.net core.
    • Experience handling ISO audit for development side and ensuring compliance with ISO standards.
    • Experience conducting static code analysis using Sonarcube or any other tool.
    • Experience managing a team of at least 5 members.
    • Excellent communication skills in English with experience communicating with US and UK clients and stakeholders.
    • Knowledge on OWASP TOP 10 and VAPT to ensure the security of web-based applications.
    • Flexibility to work in US and UK shifts.
    Job Title : Moodle Developer Expert
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER 

    •  Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU WILL BE DOING

    • Working on and, at times, leading the full software development lifecycle of systems
    • Hands on design, development, and debugging of systems
    • Extensive knowledge on activities and resources available on Moodle
    • Partnering with product owners to carry out business analysis
    • Analysis of systems, considering reliability, systems risks and code
    • Organizing and maintaining task lists for the various company contributors
    • Communicating efficiently and effectively with global parties involved in maintaining and updating Moodle daily
    • Advanced English language communication skills
    • Being able to take initiative whilst being part of a team
    • Driving the identification and evaluation of new technologies and methodologies
    • Integrating, supporting, maintaining and documenting application functionality
    • Acting as a champion of code quality and best practices, whilst maintaining and enforcing standards of compliance
    • Assuming true ownership of projects and the responsibility for their delivery on time

    WE EXPECT YOU TO HAVE 

    • Moodle v3 or higher development experience
    • 2+ years of relevant development experience with Moodle
    • Experience in Moodle Plugin Development and Customization
    • Strong understanding of databases and SQL. (MySQL)
    • Strong knowledge in PHP, OOP, JavaScript, jQuery & Ajax, HTML/HTML5, CSS/CSS3
    • Experience in Linux server (Good to have)
    • Shift timing: 5:00 PM IST (5:30 AM CST) to 2:00 AM IST(2:30 PM CST) (The shift,timing can be flexible with 1 hour before or the after the mentioned time.)
    Job Title : AWS Admin
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift
    Job Title : Product Manager
    Job Location : Work From Office
    Department : Software Development
    Location : Gandhinagar
    Visit us: https://www.etechgs.com/

    What We Offer

    • Transport Allowance 
    • Canteen subsidy 
    • Night shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise 
    • Work Life Balance Initiatives 
    • Rewards and Recognition 

    What You’ll Be Doing

    • Help with strategy along with ideation and features 
    • Know and predict what a customer needs through research. Identify if the product is market ready and more importantly, that there’s a market need for it 
    • In charge of directing who the product would be sold to and how it will be positioned to buyers 
    • Create product lines and test ideas for market viability 
    • Determine a product pricing strategy based on production costs, market demand and research 
    • Build a roadmap and prioritize what needs to get done to achieve the initiatives and strategic goals behind the product itself. 
    • Set the requirements for each feature and explore how they will benefit the user’s experience 
    • Create sales forecasts for each product and analyse them 
    • Manage the company’s product team: planning, meetings, monitoring results, and organizing training 
    • Act as a bridge between the product and the customer, and develop non-technical aspects around the product like product positioning, pricing, customer persona 
    • Work independently and provide daily reports based on milestones 

    What We Expect You To Have

    • Experience with Tech based start-ups 
    • Research solutions and perform due diligence to ensure company is investible 
    • Deliver value to our customers 
    • Independent with ability to deliver daily results  
    • Be Flexible in working hours is a must 
    • Excellent communication skills with attention to details 
    • Professional attitude to work in a fast paced collaborative environment and deliver results 
    • Graduate or Post graduate, preferably from technical background, with relevant experience, energy, enthusiasm and commitment towards the role. 
    Job Title : IT Business Analyst
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What we offer

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP 

    What You’ll Be Doing

    • Work closely with key stakeholders to identify and analyze core business processes, technical processes and workflows.
    • Documentation, implementation, standardization and communication and reengineering of processes and work flows.
    • Development of clear and detailed process maps and business requirements.
    • Create and implement initiatives, business process development, and operative process management.
    • Liaise with management and executives to coordinate process improvement project activities.
    • Create process plans that contain project goals, milestones, and resources.
    • Active participation in business transitions, tools transformation, business migrations and implementations.

    What We Expect You To Have

    • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats 
    • Construct workflow charts and diagrams; studying system capabilities; writing specifications 
    • Improve systems by studying current practices; designing modifications 
    • Recommend controls by identifying problems; writing improved procedures 
    • Knowledge of wire-framing tools and UML  
    • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget 
    • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions 
    • Maintain user confidence and protect operations by keeping information confidential 
    • Prepare technical reports by collecting, analyzing and summarizing information and trends 
    • Contribute to team effort by accomplishing related results as needed 
    • Validate resource requirements and develop cost estimate models 
    • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group 
    • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making 
    • Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees 
    • Review a variety of areas including operations, purchasing, inventory, distribution and facilities 
    • Understand and communicate the financial and operational impact of any changes 
    • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes 
    • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement 
    • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues 
    • Take lead of scrum teams as the Product Owner 
    • Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements  
    • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy 
    • Provide backlog management, iteration planning, and elaboration of the user stories 
    • Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
    • Lead the planning product release plans and set expectation for delivery of new   functionalities 
    • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals 
    • Keep abreast with Agile/Scrum best practices and new trends 
    • JIRA/Confluence experience 
    Job Title : MERN Stack developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 

    WHAT YOU’LL BE DOING

    • Developing back-end and front-end scripts using NodeJS, MongoDB, React.js, Express, and Redux. 
    • Develop applications/systems based on wireframes and product requirements 
    • Testing unit code for robustness, usability, and general reliability 
    • Integrate existing tools and business systems (in-house tools). 
    • Using DRY principles, write reusable, easy-to-maintain code 
    • Exposure to the creation of dynamic web pages 
    • Familiarity with Server-Oriented Architecture and RESTful Web Services 
    • Mentor junior team members on system architecture, coding styles and inculcate an attitude of continuous improvement in the team members. 

    WHAT WE EXPECT YOU TO HAVE:

    • A minimum of 3+ years of experience developing MERN stacks is required 
    • Experience in Infrastructure automation, Infrastructure as a code, CloudFormation or Terrafor Multi-regional 
    • Knowledge of CI/CD tools such as Jenkins and Docker 
    • Good experience with AWS Specifically ECS EC2/ Fargate 
    • Experience with Linux 
    • Rest API development using Nest.js 
    • Frontend development using react.js & Backend development using Node.js   
    • AWS Lambda and S3 bucket development experience. 
    • Database design experience with MySQL. 
    • Good knowledge of Jenkins pipeline, testcase writing and automation. 
    • Playwrite experience is plus. 
    • Flexible with a 6 pm-2am shift 
    Job Title : Real Estate Asset Manager
    Job Location : Work From Office
    Reports to : Chairman
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What You’ll Be Doing:

    • Analyzes various aspects of portfolio management including apartment supply and demand, regional economic conditions and consumer demographics. 
    • Review and analyze the performance of the portfolio and of individual communities. Performs operational and financial analyses to identify and improve portfolio’s operating performance. Makes recommendations to maximize cash flow, earnings and asset values.  
    • Regular follow-up with tax credit investment limited partners for compliance and financial support.  
    • Researches, prepares and distributes monthly and quarterly analysis of rental trends, competitive community’s data, demographic information and relevant market data. 
    • Assist in the formulation of strategic plans and initiatives for the portfolio. Also, helps implement the strategies and track the effectiveness of the initiatives. 
    • Completes special projects under the direction of the president / owner.  
    • The Asset manager’s responsibilities will include investigating properties which are to be purchased during the due diligence period and putting in place all management structures after the purchase, including improvement projects on deferred maintenance assets.  

    What We Expect You To Have:

    • Must be willing to work in night shifts or as per US shift timings 
    • About 3 to 5 years of experience in Asset Management of about 20-30 multi-family sites 
    • Bachelor’s degree in business, finance, economics or real estate or related fields is additional advantage 
    • Should be able to work in group environment 
    • Demonstrate values of accountability, performance and diligence 

     

     

     

    Job Title : Assistant Controller for Real Estate
    Job Location : Work From Office
    Reports to : Chairman
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What You’ll Be Doing:

    • Tax Planning & Coordination with outside CA firm 
    • Coordinate and review timely preparation of Prepare financial statements, including current monthly, quarterly and year-to-date variances including creating and posting entries, general ledger review and completion of back-up schedules. 
    • Analyze and research monthly budget variances and cash flow requirements. 
    • Cash Management 
    • Monitoring of cash flow for each site and other businesses and cost control /expenses to achieve budgeted NOI. 
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc.… 
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs. Works closely with CPA to insure timely and accurate completion of returns. 
    • Answer questions on monthly financials statements. 
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, priority of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches. 
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization. 
    • Establish and maintain relationships with banks and other financial institutions. 
    • Assisting in month-end closing duties 
    • Coordinate and review timely preparation of year end 1099. 
    • Accurately record income, expenses and changes in assets and liabilities on monthly basis. 
    • Assist property manager in annual budget process with Asset and Property Managers. 
    • Assist property management with quarterly forecasts for assigned properties. 
    • Read and understand partnership agreements, the property management agreements and any loan documents related to assigned properties. 
    • Prepare wire transfers and/or check requests as needed. 
    • Perform data entry to ensure that all financial data is input into accounting software and server. 

    What We Expect You To Have:

    • Must be willing to work in night shifts or as per US shift timings 
    • Master’s degree in accounting or finance plus list of practical experience and verifiable references 
    • 10+ year’s property management accounting and finance experience supporting private sector entrepreneurial business with knowledge of data entry, accounts payable and receivable, Excel and MS Word proficiency. 
    • Construction contract preparation, bid leveling and analysis, lien waivers, insurance certificate tracking and audit preparation, preparation of invoices using AIA format and collaboration with others for the preparation of proposals, control estimates and budget tracking documents. 
    • Excellent organization and Communication Skills (written & verbal). 
    • Ability to drive change, build efficient/effective financial/accounting processes. 
    • Good problem-solving capabilities. 
    • Working knowledge of Sage, Yardi would be a plus. 
    • Knowledge with Excel, Word, Outlook 
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles 
    • Knowledge of – Preparation of Sub-Contractor Trade Agreements with associated log. Preparation of Sub-Contractor Change Orders and associated log 
    • Deposits – Track deposit requests with project schedule to avoid floating of funds. 
    • Paperless Documentation – Systematized procedure for files and records with corresponding master tracking system 
    • Must be a team player and enjoy working in a fast-paced multicultural environment. 
    • Protect company assets through internal and management controls and policies. 
    • Establish accounting standards and procedures. 
    • Assist in maintaining relationship with external auditors, including audit preparation and coordination, review and approval of fees and implementation of internal control recommendations. 
    • Establish and develop tax planning for the company and work with outside tax and legal counsel. 
    • Establish and maintain controls and policies to ensure tax compliance. 
    • Continually seek ways to increase income and maintain/reduce expenses. 
    • Monitor Payroll 
    • Managing a team of 6-10 employees 
    • Assistant Controller will report Controller and General Manager. 

     

    Job Title : Contact Center Representative (Voice Process)
    Job Location : Work From Office
    Department : Operations
    Location : Gandhinagar

      Visit us: https://www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
    • Enter data into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, and team members.

    We Expect You To Have

    • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
    • Proficient in Customer service.
    • Knowledge of record management procedures & processes (is a plus)
    • Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
    • Effective analytical, problem-solving, and decision-making skills
    • Effective organizational skills
    • Ability to access and research multiple sources of data.
    • Must pass pre-hire exam with 90% or higher.
    • Ability to multitask and work under pressure.
    • Strong attention to detail and critical thinking skills
    • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
    • Must be able to work in a team oriented, high demand and fast paced environment.
    • Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
    Job Title : Assistant Trainer
    Job Location : Work From Office
    Department : Training and Development
    Reports to : Assistant Training Leader
    FLSA Status : Exempt
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What you’ll be doing:

    • Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that your peers can observe and learn from them.
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As am trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
    • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to peers.
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching peers tips on how to epitomize these traits.
    • You will have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What we expect you to have:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
    • Knowledge of: Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
    • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
    • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    Job Title : Real Estate Account Executive
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/ 

    WHAT YOU’LL BE DOING:

    • Prepare Daily Deposit Reconciliation of property based on yardi and bank statement
    • Prepare regular collection comparison reports
    • Check and ensure regular recording and payment of utilities bill payment
    • Bank reconciliations of properties tasks that is not limited to and would include research and record the outstanding cash items
    • Credit Card reconciliations related tasks
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable batches
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis
    • Assist in the month-end closing duties
    • Prepare wire transfers and/or check requests as needed.
    • Provide assistance in Financial statement preparation, review, and analysis
    • Maintain monthly schedules for recurring journal entries (Insurance, taxes, Depreciation/Amortization)
    • Calculate monthly accruals for contract services and provide assistance in the calculation of monthly accruals for the contract service.

    WHAT WE EXPECT YOU TO HAVE:

    • Minimum of Bachelor’s/ Master’s degree in commerce or Finance (Inter CA/ ICMA/ M.com/ MBA)
    • Must be willing to work in night shifts or as per US shift timings
    • Knowledge and experience in Yardi software
    • Advanced skills in Microsoft Excel is mandatory, and high proficiency in PC skills, Microsoft Word and Outlook
    • Must be professional, energetic and positive
    • Must be dependable, and capable to work independently and in team
    • Must have excellent verbal and written communication skills.
    Job Title : Project lead – Python
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Architect, develop, and maintain a highly scalable data warehouse and build/maintain ETL processes.
    • Utilize Python integrate several heterogeneous operational systems across the business into cloud based data warehouse
    • Integrate third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Responsible for High level & low-level Data flow design.
    • Collaborate in dimension model design and data layer for end user querying.
    • Co-ordinate with upstream system owners and downstream system owners to keep data warehouse implementation and changes in synch.
    • Lead, train and mentor a team of data engineers.

    WHAT WE EXPECT YOU TO HAVE:

    • 8+ years of experience in understanding of best practices for building and designing ETL code using python
    • Engineering/ Master’s Degree from a good Institute (preferably Computer Science or related)
    • Hands on with python programming language for data extraction and analysis from integration perspective.
    • Strong Intergradation experience with third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Strong Knowledge of the different storage solution like SFTP, S3, FTP etc..
    • Experience working as an ETL resource in a Data Engineering, Data Warehousing or Business Intelligence team
    • Understanding of data integration/data engineering architecture and should be aware of ETL standards, methodologies, guidelines and techniques
    • Familiar with different project management methods
    • Familiar with software development design patterns and apply them in software design.
    • Strong understanding of SQL queries, aggregate functions, Complex joins and performance tuning
    • Should have good exposure of Databases like Redshift/Snowflake/SQL Server/Oracle/PostgreSQL (any one of these)
    • Broad understanding of data warehousing and dimensional modelling concepts
    Job Title : Business Analyst
    Job Location : Remote
    Department : Medallia
    Location : Gandhinagar

     Visit us: https://www.etechtechnologysolutions.com/

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    Job Title : Senior Property Accountant
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What You’ll Be Doing

    • Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
    • Analyze and research budget variances.
    • Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI.
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc…
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
    • Answer questions on monthly financials statements.
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
    • Establish and maintain relationship with banks and other financial institutions.
    • Assisting in month-end closing duties
    • Prepare and submit Form 1099 tax filings.
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
    • Assist property manager in annual budget process with Asset and Property Managers.
    • Assist property management with quarterly forecasts for assigned properties.
    • Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
    • Prepare wire transfers and/or check requests as needed.

    What We Expect You To Have

    • Flexibility working in US shift.
    • CA and/or minimum Bachelor’s degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
    • In-depth working knowledge of YARDI is MUST.
    • Knowledge with Excel, Word, Outlook.
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
    • Excellent organization, communication and interpersonal skills.
    • Must be a team player and enjoy working in a fast paced environment.
    Job Title : Executive Administrative Assistant
    Job Location : Work From Office
    Reports to : Chairman
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What You’ll Be Doing:

    • To help in establishing the key priorities, organize the tasks and help to keep the goals organized and in focus at all times. 
    • General administrative tasks such as answering emails٫ scheduling meetings and making travel arrangements 
    • Manage contact lists and organize managers’ calendars 
    • Create and review customer/ contacts spreadsheets and keep online records 
    • Organize the manager’s calendars 
    • Organize meetings٫ travels and accommodations 
    • Respond to emails, phone calls, messages 
    • Create presentations, documents, emails as required 
    • Organize communication via emails and phone calls 
    • Create and schedule social media posts, keep social media accounts up to date, monitor engagement metrics, respond to comments, help grow an overall online presence 
    • Handle important interactions with clients. Provide ideas and feedback about how to improve systems and processes 
    • Provide support in every type of tasks that may come up and help in providing the solutions 
    • Help make online orders, reservations, travel arrangements and itineraries, and other accommodations for executives’ personal lives. 

    What We Expect You To Have:

    • Problem solving skills with high self-motivation to stay organized 
    • Details oriented and good written communication skills 
    • Familiar with technologies like desktop sharing, skype, cloud services 
    • Proficient in the Microsoft Office Suite and advanced internet skills (Word, Outlook, PowerPoint and Excel)  
    • Knowledge of online calendars and scheduling (eg. Google calendar) 
    • Excellent phone, email and instant messaging communication skills 
    • Excellent time management and organizing skills 
    • Dependable and multitasking skills who can meet and exceed expectations 
    • High School Diploma Minimum, any additional qualification is a plus 
    • Ability to work independently with little or no supervision 
    • A strong Internet connection is required٫ along with experience using communication tools like zoom, Skype, Whatsapp 
    Job Title : Real Time Analyst
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Reports to : Team Leader
    Location : Gandhinagar
    Schedule & Shift : Flexible with Shift times
    Hours : Six days a week, Full Time

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to management team
    • Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

    What We Expect You To Have

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    • Acts as a role model at all times and adheres to high ethical standard
    • Takes responsibility and initiative to develop core and personal skills
    • Is flexible in an environment by championing and embracing change
    • Maintains a high degree of confidentiality while conducting day-to-day operations.
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar
    Job Type : Full-Time

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Asp.Net MVC Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : VOIP Engineer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer:

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP 

    What You’ll Be Doing:

    • Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions. 
    • IVR and call flow issue debugging and fixing. 

    What We Expect You to Have:

    • At least 5+ years of experience in dialer technologies like Nice / Five9 / genesys. 
    • Experience working mapping data between two platforms. 
    • Experience in working with metadata, Json and CSV, audio files. 
    • Experience in integration of dialing platform and AI-Speech analytics solution. 
    • Experience in CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products 
    • IVR and ACD call flows. 
    • BRD creation. 
    • Assistance with UAT. 
    • Experience of working with APIs. 
    • NICE/ dialer technology integration with MS Dynamics 365, Salesforce CRM and REST, SOAP, Custom APIs. 
    • Knowledge of Five9 or any other cloud-based contact center solution is added advantage. 
    Job Title : Speech & Text Analyst
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Create Speech Analytics language content for requested insights
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team
    • Make recommendations and define data strategies to solve critical business problems
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns
    • Accurate delivery of comprehensive analysis and reports
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders
    • Proactively identify and deliver actionable business insights based on indicators
    • Supports projects and initiatives within the department
    • Assists with routine and ADHOC requests
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
    • Ability to effectively organize, prioritize, multi-task, and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
    Job Title : Customer Experience Specialist
    Job Location : Work From Office
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Sr. SEO Executive (Contact Center Specialist)
    Job Location : Remote
    Department : Marketing
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What We Offer

    • Work from anywhere in India
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING

    • Keep up-to-date on Google updates and Technology in Internet Marketing. 
    • Review and analyze websites for areas that need to be improved, deleted, or revised. 
    • Use various advanced tools for SEO research & analysis.
    • Using google analytics to conduct performance reports regularly
    • Build connections with bloggers and other high authority webmasters. 
    • In depth knowledge of On-page and Off-page strategies/techniques.
    • Ensure websites are filled with optimal keywords. 
    • Generate & update Meta content for respective pages.
    • Perform regular Keyword research. 
    • Perform competitive analysis with call center companies and identify opportunities and current trends.  
    • Explore new ways for content marketing & distribution. 
    • Keep abreast of white hat and black hat tactics so as not to violate search engine guidelines. 
    • Optimize websites for maximum visibility and ranking in the major search engines. 
    • Manage webmaster tools to take advantage of organic results & identify website health issues. 
    • Utilize basic programming and web design skills to enhance SEO. 
    • Evaluate product offering, traffic, landing page quality, content, design, demographics of prospective customers when determining keywords and campaigns. 
    • Work on improving Organic traffic ranking 
    • Conduct competitive analysis with contact center companies and identify opportunities and current trends.  
    • Contribute to the growth of the team to meet business goals and objectives.  
    • Closely collaborate with website developers and strategists to plan website enhancements.  
    • Conceptualize and implement website changes to boost SEO.  

    WHAT WE EXPECT YOU TO HAVE

    • 2 – 5 years’ experience in SEO with demonstrated successes. 
    • More than 2 years of experience in working with call center or relevant industry will be an added advantage.  
    • Proven experience working with lead generation and Inbound SEO.  
    • Good knowledge of Google Analytics. 
    • Practical knowledge of SEO, web analytics and other tools of online marketing industry.
    • Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools. 
    • Experience working with CMS and building/administering content in CMS environments. 
    • Knowledge of HTML/CSS, WordPress, and website administrations 
    • Ability to clearly and effectively articulate thoughts and points 
    • Good verbal & written communication skills 
    • Exceptional listening and analytical skills
    • Attention to detail.
    • Drive and ability to deliver excellent customer service to both internal and external customers.
    • Ability to work independently & able to exercise strict confidentiality. 
    • Proficiency in MS Excel, PowerPoint, and Word 
    • Bachelor’s Degree 
    • Flexibility in working hours which is a must
  • Job Title : Contact Center Representative (Voice Process)
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

      Visit us: https://www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
    • Enter data into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, and team members.

    We Expect You To Have

    • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
    • Proficient in Customer service.
    • Knowledge of record management procedures & processes (is a plus)
    • Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
    • Effective analytical, problem-solving, and decision-making skills
    • Effective organizational skills
    • Ability to access and research multiple sources of data.
    • Must pass pre-hire exam with 90% or higher.
    • Ability to multitask and work under pressure.
    • Strong attention to detail and critical thinking skills
    • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
    • Must be able to work in a team oriented, high demand and fast paced environment.
    • Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
    Job Title : Fraud Prevention Analyst
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • This position is responsible for providing risk management on the sales/reservations side of our company
    • Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
    • Ensure data completeness, correctness and concurrency of data
    • Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
    • Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

    What We expect you to have:

    • 2+ years of experience in risk management
    • 1 year Analytics/Data Analysis Experience
    • Experience with eCommerce domain is preferred and applicant should have International travel and geographical knowledge.
    • Understanding of end-to-end Reconciliation Control process for Merchant Operation.
    • Identify the opportunities of revenue recovery
    • Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
    • Excellent interpersonal, verbal and written skills
    • Customer Service (Voice) experience is plus
    • Process re-engineering and improvement
    • Candidates have chargeback knowledge will be a value add
    • Salesforce knowledge is an added advantage
    • Ability to maintain performance in an rapid and ever changing work environment
    • Ability to learn quickly and make on-the-spot decisions with limited information
    • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
    • Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
    • High School Diploma or GED Required/College Coursework preferred
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara
      Visit us: https://www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
    • Respond to multiple calls or emails; gather and verify required information as appropriate.
    • Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
    • Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
    • Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
    • Obtain all required information and relay the same to other departments as per the protocol.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills with superior typing speed;
    • An unerring attention to detail;
    • The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
    • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
    • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
    • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    VISIT US: https://www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Soft Skills Trainer
    Job Location : Work From Office
    Department : Training & Development
    Location : Vadodara
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience of training in corporates.
    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    Job Title : Speech & Text Analyst
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Vadodara
     Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies to solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters.
    Job Title : Customer Experience Specialist
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order.
    Job Title : System Administrator
    Job Location : Work From Office
    Department : ETS
    Reports to : ITS Leader
    Location : Vadodara
    Schedule & Shift : Full time (Flexible with shift timings)

    Visit us: www.etechgs.com

    WHAT WE OFFER

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    WHAT YOU’LL BE DOING:

    • User administration (setup and maintaining account)  
    • Maintaining system  
    • Any one initial certifications from below  list will be preferred – A+, Basic PC Service, Network+, Networking Concepts, MTA, MS-Tech Associate, MCITP. 
    • Verify that peripherals are working properly  
    • Quickly arrange repair for hardware in occasion of hardware failure  
    • Monitor system performance  
    • Create file systems  
    • Install software  
    • Create a backup and recovery policy  
    • Monitor network communication  
    • Update system as soon as new version of OS and application software comes out  
    • Implement the policies for the use of the computer system and network  
    • Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems). 
    • Create new users  
    • Resetting user passwords  
    • Lock/unlock user accounts  
    • Monitor server security  
    • Monitor special services etc 
    • DGSET , UPS, Telco systems and CCTV maintenance. 
    • Replaces defective or inadequate software packages and computer Hardware and other IT devices. 
    • Refers major hardware problems to service personnel for correction. 
    • Help Operation department to achieve their Goal, 
    • Provide floor coverage as per Operation requirement. 
    • Provide technical support on call and on site as per customer requirement. 
    • Helpdesk Support to internal and external customer.
    • Inventory management. 

    WHAT WE EXPECT YOU TO HAVE:

    • Knowledge of: Operating systems such as Windows 2000, 2008, NT, XP; Windows 2007 Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; RDP related software, Networking; and Basic computer hardware.
    • Bachelor’s degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience. 
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
    • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometryAbility to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 
    • Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.