Job Openings

USA Opening
  • Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Sales Leader
    Department : Operations
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have open available Monday-Saturday between 9 AM and 9 PM. Saturdays will be rotated!
    Job Title : Sales Representative
    Department : Operations
    Location : Nacogdoches

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Desktop Support / Helpdesk Technician
    Department : IT
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 3 AM to 12 PM or 11 AM to 8 PM Monday-Friday with rotating weekends.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
  • Job Title : Account Leader
    Department : Operations
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assigns Sales Coaches to work as leads for campaigns; oversees direction of all Sales Coaches, Assistant Sales Coaches respective campaigns and programs.
    • Develops and implements strategic sales plans to accommodate corporate goals.
    • Directs sales forecasting activities and sets performance goals accordingly.
    • Works closely with Vendor manager (client) to review market analyses in determining customer needs, price schedules, and discount rates.
    • Directs staffing, training, and performance evaluations to develop and control sales program.
    • Directs channel development activity and coordinates sales distribution by analyzing call distribution, hours/call commitments with customer, and current staffing.
    • Works as a Trusted Advisor to the client
    • Assigns sales campaigns to sales coaches.
    • Analyzes sales statistics to formulate policy and assist dealers in promoting sales.
    • Directs product simplification and standardization to eliminate unprofitable items from sales line.
    • May represent company at trade association meetings to promote product.
    • Delivers sales presentations to key clients in coordination with CEO, VP of Operations, or Program Implementation Director.
    • Meets with key clients, maintaining relationships and negotiating and closing deals.
    • Coordinates liaison between ops department and other internal units such as training, recruiting, HR, program implementation,  and IT.
    • Analyzes and controls expenditures of division to conform to budgetary. requirements.
    • Assists other departments within organization to prepare manuals and technical publications.
    • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
    • Monitors and evaluates the activities and products of the competition.
    • Recommends or approves budget, expenditures, and appropriations for employee incentives and contests.
    • Build strong relationships with Sales Coaches and senior management staff.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.
    • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    • Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Assistant Director of Operations
    Department : Operations
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify and develop leadership talent by creating a robust development plan for all levels of leadership through-out your center.  Consistently inspect and evaluate leadership needs and create and execute a plan to shore up any leadership gaps.
    • Maintains regular client contact, solves complex issues.  Anticipate and plan for client needs to ensure delivery.
    • Create and maintain a center culture that reflects Etech’s 12 character commitments.
    • Supervise, direct, coordinate and evaluate operational performance as well as coach, mentor and develop leadership staff.
    • Plan, assign and direct work as well as appraise performance; reward and discipline employees; address complaints and resolve issues.
    • Support the equitable assignment of sales force quotas and ensures goals are optimally allocated to all applicable sales channels and resources.
    • Establish and maintain robust succession plan to ensure leadership readiness, clear career path opportunities/communication and bench strength for key roles.
    • Support ongoing development of leadership team and bench through LD&E training programs as well as execute on Coaching Tactics with your team.  Inspect coaching logs, and provide ongoing development feedback.
    • Coordinates sales forecasting, planning, and budgeting processes as directed by AVP/VP.
    • Maintain, develop and report pertinent operational statistics, financial management information, and results.
    • Ensure effective communication and key messages are cascaded to all levels as applicable.
    • Advocate for employee teams and community participation.  Lead by example by being actively involved, and support leadership and team member involvement.
    • Communicate regularly by providing a weekly recap of center activities, key performance opportunities, solutions implemented and center results to AVP/VP of Operations.
    • Constantly monitor processes and procedures for updates and improvement opportunities.
    • Responsible for accurate revenue forecasting weekly, monthly, quarterly, and annually.
    • Proactively anticipate staffing needs based on seasonality of programs and client needs.
    • Implement and execute robust recognition strategy including but not limited to monthly rewards and recognition ceremonies and submitting center content into monthly newsletter.
    • Establishes clearly defined department and individual goals and objectives and communicate through clearly defined letter of expectations, departmental meetings, one on one meetings, etc.  Provide periodic performance feedback versus objectives and conducts annual performance reviews.
    • Conduct monthly performance review for direct reports and ensure that the Operations team is aware of successes & failures.  Create an environment of teamwork, accountability and solution oriented thinking.
    • Build partnership and trusted advisor relationship with supporting organizational departments.  Conduct weekly staff meeting and include supporting departments.  (HR, Recruiting, Training, Technology, etc)
    • Ensure consistency in abiding and complying with HR policies and procedures throughout your center.
    • Reviews operations’ performance daily and ensures production goals are attained.
    • Facilitate fireside chats monthly and partner with human resources regarding focus group needs and deliverables.
    • Support ongoing development of leadership team by offering/conducting monthly training session.
    • Successfully lead assigned subordinates to meet stakeholder and client expectations.
    • Responsible for the overall direction, coordination, and evaluation of assigned department personnel.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and training employees; developing employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • High level of proficiency with MicroSoft Word, Power Point, and Excel are essential;
    • Four year college degree preferred. Four to ten year’s related experience as the senior manager of a like size organization with equal support activities. Or equivalent combination of education and experience.
    • Ability to read, analyze, and interpret common professional and technical journals, financial reports, and legal documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Valid driver’s license or other Government issued ID.
    Job Title : Assistant Sales Leader
    Department : Operations
    Location : San Antonio
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
    • Achieves team performance goals as established by leadership
    • Coaches and develops team of sales agents to achieve performance objectives
    • With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
    • Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
    • Handles escalated call disputes between customers and agents
    • Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines
    • Responsible for periodic evaluations on team members (ACTs, QEval, etc.)
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
    • Studies and standardizes procedures to improve efficiency of subordinates
    • Maintains harmony among workers and resolves grievances by following the open line procedure as necessary
    • Adjusts errors and complaints
    • Builds strong relationships with peers, superiors, and team members
    • Is open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Acts as a role model at all times, adheres to high ethical standards
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Displays flexibility in an environment by championing and embracing change
    • Supervises approximately 15 FTE’s on a Sales or Service Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, PowerPoint, Outlook and applicable campaign programs.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, and coach and develop team members as needed; develop relationships with peers across departments.
    Job Title : Custodian
    Department : Facilities
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • Knowledge of: Policies and procedures as outlined in the Employee Handbook; Inventory control and ordering procedures; Proper use of cleaning supplies and chemicals;
    • Ability to: Speak and understand instructions in English.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.
    • Valid driver’s license or other Government issued ID.
    Job Title : Director of Operations
    Department : Operations
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Reviews operations’ performance daily and ensures production goals are attained.
    • Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business.
    • Supervises, directs, coordinates and evaluates operational performance as well as coaches, mentors and develops leadership staff.
    • Plans, assigns and directs work as well as appraises performance; rewards and disciplines employees; addresses complaints and resolves issues.
    • Maintains, develops and reports pertinent operational statistics, financial management information, and results.
    • Constantly monitors processes and procedures for update and improvement opportunities.
    • Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual.
    • Performance reviews for direct reports.
    • Assists in the development and implementation of policies and procedures.
    • Provides continual communications to enhance services effectiveness in dealing with critical issues.
    • Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to team.
    • Manage assigned subordinates. Responsible for the overall direction, coordination, and evaluation of assigned department personnel. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • High level of proficiency with Micro Soft Word, power point, and excel.
    • Four-year college degree required.
    • Four to ten year’s related experience as the senior manager of a like.
    • Ability to read, analyze, and interprets common professional and technical journals, financial reports, and legal documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Valid driver’s license or other Government issued ID.
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Provide technical support, configuration and maintenance of workstation hardware and software
    • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
    • Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner.
    • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications, user profile issues, performance issues and printing issues
    • Configure, network and share printers
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues and performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.
    • Experience with AD and an understanding of basic network infrastructures.
    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Excellent customer service skills over the phone , in person or via email
    • Ability to follow through and make sure issues are resolved
    • Ability to quickly learn new skills and technologies
    • Ability to troubleshoot issues from the bottom up
    • Ability to stay on task and multitask with minimal supervision
    • Has or is currently working towards a Microsoft Certification preferred
    • Ability to re-image workstations as needed for program changes and system updates.
    • Ability to provide technical assistance and training to system users; Install, modify, and make minor repairs to personal computer hardware and software systems.
    • Valid driver’s license or other Government issued ID.
    Job Title : Facilities Coordinator
    Department : Corporate Branding (Facilities)
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Directs workers engaged in painting and performing structural repairs to masonry, woodwork, and furnishings of buildings.
    • Maintain and understand security access system and video surveillance including processing of badges of all employees.
    • Responds to any and all alarms in facilities.
    • Maintains key storage for access to all company facilities and distributes appropriately.
    • Directs workers engaged in ground maintenance activities such as mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.
    • Requisitions tools, equipment, and supplies. Inspecting and ensuring accuracy and count of vendor agreed product delivery.
    • Inspects completed work for conformance to specifications, and standards.
    • Interprets company policies to workers and enforces safety regulations.
    • Establishes or adjusts work procedures to meet production schedules.
    • Suggests changes in working conditions and use of equipment to increase efficiency of work crew.
    • Analyzes and resolves work problems, or assists workers in solving work problems.
    • Initiates or suggests plans to motivate workers to achieve work goals.
    • Maintains time and production records for subordinates.
    • Establishes and monitors cleaning schedules for buildings.
    • Confers with other supervisors to coordinate activities of individual departments.
    • Performs activities of workers supervised.
    • Moving and lifting equipment that can range from 25 to 50 pounds on a daily basis.
    • Maintain work request records and submit to HR/OSHA Safety Manager at the end of each week.

    What We Expect You To Have

    • Preferred Associate’s degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience
    • Knowledge of planning, organizing and direction of custodial staff; Basic computer skills including keyboarding.
    • Knowledge of Computer programs including Word, Excel, and Outlook; Security systems;
    • Knowledge of basic repair techniques and appropriate use of tools.
    • Understanding of company policies and procedures as outlined in the employee handbook.
    • Ability to: Plan, coordinate and document projects; develop and maintain professional relationship with peers across departments; operate personal computer and all necessary software.  Flexibility is crucial for this position.  Many times job functions will need to be accomplished and completed at night and sometimes on weekends.  It is imperative to be flexible concerning hours of availability in order to accomplish this job satisfactorily.
    • Valid driver’s license.
    Job Title : Human Resources Administrator
    Department : Human Resources
    Location : San Antonio

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists HR Generalist with maintenance of all employee records
    • Updates employee files, accurately scanning/filing appropriate documentation
    • Examines employee files to answer inquiries and provides information to authorized persons.
    • Assists with HR record keeping requirements that are campaign-specific to ensure HR compliance
    • Administers drug screenings consistently and according to established procedures; maintains and properly files documentation; Notifies applicant/employee of drug screen results, using discretion where appropriate.
    • Conducts new employee on-boarding including orientation and completion of new-hire paperwork. Prepares and uses required electronic and printed materials.
    • Coordinates record corrections with various departments such as I.T., Training, Recruiting, HR, or team leaders as needed. Monitors and performs HR record keeping requirements that are campaign-specific and insures HR compliance
    • Develops and maintains a resource binder for the drug screening policy and procedures both electronic and hard copy.
    • Assist in training other HR staff in administering drug screenings
    • Compiles data, such as from personnel or other records, and prepares reports.
    • Assists with planning center activities, creating publicity, taking pictures, and submitting newsletter articles
    • Initiates criminal background investigations by entering pertinent information on applicants and new employees, retrieves and reviews search results for compliance with company hiring policies, and files results. On occasion, as directed by the HR Manager, may inform new employees of adverse results received resulting in termination.
    • May exit interviews, via phone or in person, of terminated employees as assigned
    • Conducts/set up prescreens for internal and external applicants/positions posted
    • May assist in conducting applicant interviews for hourly positions on occasion
    • Works with Recruiting team, assisting with new hire process including; assessment tests, drug screening and paperwork.
    • Assists the Recruiting team with career/job fairs and community events.
    • Assists the HR Department in organizing and participating in community “Give Back” service projects on behalf of the company.
    • Assists in answering employee questions and directing to resources available
    • Completes special projects and other tasks as assigned by HR Generalist consistent with skill set and knowledge
    • Performs duties as backup Receptionist as required including; answering a multi-line phone, transferring calls, sorting mail, greeting/welcoming visitors, vendors and clients, administering employment applications/testing, recording miscellaneous payroll deductions, ordering headsets and badges.
    • Builds strong relationships with HR Generalist, team members and peers across departments.
    • Is open and responsive to consistent coaching; takes an active role in performance planning and goal setting; participates in professional development and self-development activities
    • Acts as a role model at all times; adheres to high ethical standards.
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Is consistently dependable in terms of work schedule and attendance, follow-through, meeting deadlines, and acting with a sense of urgency.
    • Is flexible in an environment by championing and embracing change.
    • Follows all legal requirements relating to responsibilities
    • Follows company policies and procedures
    • Projects self and company positively by communicating/presenting information clearly and with a customer service focus both in person and via phone/email.

    What We Expect You To Have

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Valid driver’s license or other Government issued ID. Successful completion of Receptionist training and Drug Screening training.
    • Knowledge of: Company policies and procedures as outlined in Team Member Handbook; Computer functions including keyboarding; computer programs including Word, Excel, Power Point, and Outlook; Receptionist duties and operating telephone system and its’ functions; copier/scanner/printer.
    • Ability to answer general questions regarding policies and procedures;
    • Ability to file employee records alphabetically and set priorities using guidelines outlined by HR Generalist.
    • Ability to communicate with customers and all levels of employees.
    • Ability to develop and maintain effective working relationships with peers across departments; Communicate effectively in both oral and written form.
    Job Title : Evening Receptionist
    Department : Human Resources
    Location : San Antonio
    Schedule & Shift : 2pm-8pm

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards to appropriate personnel.
    • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions.  Must remain current on all safety procedures.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • Knowledge of: Company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Access, Word, and Outlook; Emergency and legal procedures.
    • Ability to: Prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax; Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times;
    • High School diploma or G.E.D. Minimum 3-6 months related experience required.
    • Valid driver’s license or other Government issued ID.
    Job Title : Recruiter
    Department : Recruitment
    Location : San Antonio

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Lead the talent acquisition function of on boarding and provide support of workforce planning, talent sourcing and talent acquisition.
    • You will be accountable for Talent Sourcing, Employment Branding, and Talent Acquisition.
    • Partner with operations leadership as well as recruiting department and assess future skill requirements and develop appropriate talent hiring strategies, create, organize, and implement strategies and supporting initiatives that will improve the overall talent acquisition process and quality of hiring.
    • Design, develop, communicate and implement an integrated staffing strategy (Internal and External)
    • Establish focused recruiting plans for assigned center(s) weekly
    • Develop hiring strategies and outreach programs that will result in a sustainable talent pipeline
    • Meet weekly with Employment Coordinator of assigned center to discuss hiring needs
    • Assess position requirements and appropriately match candidates to client needs
    • Ensure daily/weekly reports are completed by deadlines.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Utilize Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates for Operations (non-leadership) positions in assigned center.
    • Utilize technology and social networking tools as well as traditional sourcing techniques.
    • Maintain online job postings and ensure that they are always up-to-date.
    • Develop thorough understanding and knowledge of local labor market and creates strategy for branding Etech within qualified pool of applicants.
    • Proactively seek new avenues to attract candidates.
    • Flexibility on work hours – Some nights and/or weekends will be required.
    • Ability to travel between assigned centers weekly or within assigned territory 50% of the time.
    • Fill in as needed to support other locations.
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Coordinate participation, set up display, and work at job fairs, career fairs, and other recruiting events.
    • Develop and maintain contacts with schools, alumni groups, and other public organizations to find and attract applicants.
    • Own the Recruiting relationship with Non-Profit partners for assigned center’s cities.
    • Attend community and recruiting events as requested.
    • Pro-actively attend 8 events in your area a month.
    • Build relationships with media to know sources for advertising.
    • When directed, work with external recruiters and employment agencies to identify and recruit candidates.
    • Work with Recruiting Team to utilize existing volunteer team members for recruiting events.
    • Own the Recruiting relationship with all East Texas TWC offices.

    What We Expect You To Have

    • Bachelor’s Degree from four-year College or university and two to four years related experience and/or training; or equivalent combination of education and experience.
    • At least 2 years recruiting experience in local job market.
    • Must be knowledgeable with recruiting practices and employment laws.
    • Knowledge of Computer programs including Word, Excel, Power Point, Outlook.
    • Company policies and procedures as outlined in Employee handbook.
    • Ability to manage multiple priorities; research using the internet, industry periodicals and libraries for current Call Center recruiting information and best practices.
    • Ability to establish and maintain effective relationships with peers across intra-company departments; train, supervise and evaluate staff performance. Multi-task, organize and prioritize changing work schedule to meet needs of department.
    • Ability to effectively communicate both orally and in written form to positively promote Etech; Meet schedules and time lines regarding hiring practices; Public speaking; travel for personal development or recruiting functions.
    • Valid drivers’ license or other Government issued ID.
    Job Title : Sales Leader
    Department : Operations
    Location : San Antonio
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops team of agents/representatives to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members/ACT’s
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Achieving defined productivity goals

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Trainer
    Department : Training and Development
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. You should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from you.
    • You desire a fun atmosphere that promotes interactive learning.
    • Creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • You should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
    • Recap with style.
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • You must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • You as a trainer should ensure the class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On certain occasions you will be required to write curriculum for Etech or its clients.
    • Directly supervises 1 to 40 team members in the Training class. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Sales campaign products, features and benefits;
    • Knowledge of Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Ability to train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary.
    • Ability to provide constructive feedback for the development of trainees and personnel.
    • Ability to establish and maintain effective relationship with peers across departments.
    • Valid drivers’ license or government issued photo ID.
    Job Title : Sales Representative
    Department : Operations
    Location : San Antonio

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : San Antonio

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
  • Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

  • Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Hav

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Custodian/Facilities Team Member
    Department : Facilities
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Sweeps, mops, and vacuums hallways, office spaces, break rooms, and production flooring.
    • Regularly cleans and maintains kitchen/break room areas including refrigerators, microwaves, sinks, counter tops, and tables.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties trash and cardboard boxes throughout the building and take to dumpster.
    • Regularly cleans and maintains all furniture, fixtures, and equipment as outlined in the cleaning schedule provided by Sr. Facilities Coordinator.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Customer Service Representative
    Department : Operations
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect
  • Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Custodian
    Department : Facilities
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • Knowledge of: Policies and procedures as outlined in the Employee Handbook; Inventory control and ordering procedures; Proper use of cleaning supplies and chemicals;
    • Ability to: Speak and understand instructions in English.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.
    • Valid driver’s license or other Government issued ID.
    Job Title : Cyber Security Auditor
    Department : Human Resources
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.
    • Liaise with technical security stakeholders on an ongoing basis.
    • Set and continually manage technical project expectations with team members and other stakeholders.
    • Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.
    • Liaise with technical security stakeholders on an ongoing basis.
    • Set and continually manage technical project expectations with team members and other stakeholders.

    What We Expect You To Have

    • 2 years direct work experience in a technical environment
    • University degree in the field of computer science/technology management and/or 2+ years related work experience.
    • Certifications in Cyber Security and/or Technology fields a plus.
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus.
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus.
    Job Title : Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive salary and lucrative compensation plan based off sales performance
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Great base pay PLUS lucrative commission plans!
    • Paid Training
    • Health, Dental and Vision insurance
    • 401K with company match
    • Tuition Reimbursement
    • Daycare reimbursement
    • Daily Pay
    • Opportunities to advance (Over 90% of our promotions are internal!)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

    Job Title : Employment Coordinator
    Department : Recruiting
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location
  • Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Sales Representative
    Department : Operations
    Location : Palm Beach

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : System Administrator
    Department : I.T.
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing:

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity, local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

    What We Expect You To Have:

    • Must be able to commute within the city.
    • Bachelor’s degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Operating systems such as Windows 7; 2000, NT, XP; Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; Networking; and Basic computer hardware.
    • 40 Hour Work week, typically Monday-Friday 8 Am – 5 Pm. Hybrid remote and onsite, must be available for on call.
    Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Hotel Reservations Call Center Leader
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervises the daily activity of reservations team by monitoring, coaching, and developing each team member to ensure call quality, sales techniques, and compliancy guidelines are being met.
    • Maintain a complete, accurate, and up-to-date knowledge of guest rooms, resort facilities, activities, and local attractions.
    • Ensures all reservation inquiries by phone and e-mail are addressed promptly and efficiently. Partners with necessary departments to solve guest issues.
    • Determines work procedures, prepares staff schedules, and expedites workflow.
    • Responsible for production reports to each department concerned.
    • Knowledgeable in hotel and guest room facilities/services, and ensures reservations agents are equally knowledgeable.
    • Review/analyze call volume reports including abandonment rate, and take action as appropriate.
    • Issues written and oral instructions, and reprimands for schedule adherence, call quality, or any misconduct as outlined in employee handbook.
    • Displays excellent de-escalation skills, and effectively resolve conflicts. Builds strong relationships with peers and team members.
    • Remains open and responsive to coaching, and takes an active role in performance planning and goal setting.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • Experience with Synexis and/or Resort Suite software is preferred, but not required.
    • Management or supervisory experience is required.
    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team.  It’s a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive hourly base pay and Compensation Incentives
    • Tuition Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of basic Computer operations including keyboarding, proper grammar and syntax
    • Valid driver’s license or other Government issued photo ID
    Job Title : Customer Service Agent
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect
Jamaica Opening
  • Job Title : Operations Leader
    Department : Operations
    Location : Montego Bay

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition Reimbursement
    • Pension Plan
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales coach(es) and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales coaches and assistant sales coaches
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales leaders

    What We Expect You to Have

    • Knowledge of – Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to establish and maintain effective relationships with sales coaches and team members
    • Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Job Title : Medical Administrative Specialist
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Place high volume of outbound phone calls 
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact
    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Handle escalated issues and de-escalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
India Opening
  • Job Title : Social Media Recruiter (Recruitment and Strategy)
    Department : Marketing
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • An ideal candidate needs to provide support and lead the Social Media Recruitment, and also needs to source candidates for different roles through online social networking tools and technology, while representing and promoting the Etech’s brand.
    • Use LinkedIn, Twitter, Facebook or other platforms to promote new jobs and communicate the positive aspects of working for the company.
    • Source potential and passive candidates through direct channels, social media, internet sourcing, extensive name generation research and relationship building.
    • Generate candidate interest through creative marketing and social media messaging.
    • Develop a pipeline for current and future hiring needs.
    • Foster relationships with passive talent and Recruiters

    What We Expect You To Have:

    • Experience with Social Media Management and Recruitment.
    • Experience with different recruitment platforms.
    • Familiarity with present direct sourcing techniques and ability to develop new techniques and skills
    • Must have Skills: Recruitment/Talent Acquisition, Sourcing, Human Resources (HR), LinkedIn, Twitter, Facebook Marketing and Internet recruiting
    • Flexible in working hours is a must
    • Exceptional listening and analytical skills
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Good team player
    • Self-motivated and enthusiastic
    • Ensures quality of deliverables
    • Be open to receiving feedback and constructive criticism.
    • A “can do” attitude
    • Innovative & creative
    • Integrity and honesty
    • Passionate about service
    • Strong analytical skills
    • Graduate in any field
    • 3+ years of experience in working as Social Media Recruiter
    Job Title : Full Stack Developer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Overview

    Design and build new features that allow Strikedeck to easily scale. Drive the technical roadmap and definition and help the team prioritize and plan. Incorporate best development practices and habits. Collaborate with product and design teams to build innovative new features that allow strikedeck CS platform. Working closely with Product and Site Reliability Engineering teams-both local and remote-to identify and eliminate points of friction. Provide technical implementation for our projects and assist in scoping solutions with clients.

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Enhance the tools & systems that manage the customer lifecycle in Strikedeck.
    • Build applications to connect to various third party systems.
    • Create Restful Web Services.
    • Take ownership for deployment of our SaaS products to clients.
    • Demonstrate strong software engineering fundamentals.
    • Have good working knowledge of implementing all the software development life cycle methods like requirement gathering from the client, designing a solution based on the requirements, development and testing, and following various CI/CD tools like Jenkins, chef to deploy the complete tested code.
    • Frame designs and select technologies to match business requirements.

    What We Expect You To Have:

    • Computer Science Degree, Engineering, or a related field degree/preferred.
    • 5+ years of experience with Java/ Javascript.
    • Good understanding of databases will be a plus- MongoDB.
    Job Title : Project Manager – Remote
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: www.etechgs.com

    Overview

    Client is looking for talented Engagement Managers passionate about bringing their deep understanding of technology to oversee the design and delivery of complex solutions on the client platform. You will be assigned to multiple projects and client accounts based on our needs, interests, and expertise. You will be responsible for understanding client goals, leading teams of analysts and specialists to deliver projects on time, on budget, and ensuring quality service. Projects range from implementing our software for new customers to continuously improving existing programs.

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Lead multiple client projects from Design to Go-live. Oversee cross-functional teams of Technical Architects, Configuration Analysts and other specialists to implement our software and deliver continuous program improvements
    • Create project plans, timelines and processes to ensure projects are delivered within scope, budget and client deadlines. Maintain project plans and accurate status reports over time
    • Project revenue, manage budgets and expenses, estimate your human resource needs
    • Understand client goals, grow accounts, and ensure renewal. Work closely with the client Customer Success leadership and other business teams within client to ensure client’s is successfully adopted by the customer
    • Get customers back on track when accounts or implementations are at risk
    • Provide best practices guidance in discovery workshops and program success meetings during customer onboarding and adoption
    • Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives
    • Develop a deep understanding of the client’s platform configuration process, implementation and expansion methods, and service quality processes
    • Familiarize yourself with client’s suite of products.

    What We Expect You To Have:

    • 3+ years of SaaS platform experience and related client-facing consulting experience, managing stakeholders/clients at the Executive level
    • Experience with creating comprehensive project plans, scoping technical designs, managing timelines and budgets, and coaching resources on technical development and configuration
    • Ability to lead client-facing workshops and meetings, and conduct calls with customers independently. Ability to keep client’s business goals at the forefront of the conversation
    • A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
    • A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
    • A love of working in a fast-paced, collaborative, and entrepreneurial environment with smart and fun people.
    • Bachelor’s Degree or higher in Computer Science, Electrical Engineering or a related technical field
    • Strong English communication skills, both written and verbal. Experience managing Fortune 500 clients a plus
    • Some familiarity with programming languages, such as PHP, ASP, .Net, JavaScript, HTML, XML, CSS
    • Demonstrated experience in personnel management.
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Possesses high level understanding in the areas of web application programming, content management systems, API, database and system design.
    Job Title : Data Engineer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: www.etechgs.com

    Overview

    Data Engineer is responsible for data modeling & mapping to help manage the ever-growing information needs of our clients.

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Implement Customer Success Platform for customers
    • Understand customer data models and advise them on data discrepancies and gaps.
    • Work with customers on data access and import that data into Client platform.
    • Use ETL tools and techniques to solve data problems

    What We Expect You To Have:

    • 3+ years of experience working with databases like Postgres, MySQL Oracle, MongoDB, etc.
    • Understanding of CRM applications like Salesforce.
    • Experience with REST APIs and related tools.
    • A good foundation in computer science.
    • Fundamentals with particular expertise in data structures, algorithms, and design.
    • Bachelor’s Degree or higher in Computer.
    • Science, Electrical Engineering or a related field.
    • Having experience with Talend ETL tool is preferred
    • Experience with any 1 of the 5 databases listed above (Postgress, MySQL, Oracle, MongoDB, MS SQL Server) are good for a technical screen
    • Experience with Salesforce (i.e. Salesforce Objects and Data Model) and REST API’s are nice to have
    • Familiarity with Linux commands and navigating back-end AWS servers are nice to have.
    Job Title : Executive Assistant
    Reports to : Chairman
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Manage the calendar of the Executive and ensure that all items critical to the business are on the Executive’s calendar in a timely manner.
    • Prioritize requests for meetings with the Executive accordingly and ensure prompt responses to all requests. .
    • Provide telephone coverage-answer executive phones, take accurate messages, schedule follow-ups as per the need, and handle calls with appropriate judgement
    • Administer Executive’s Microsoft Office Accounting which includes prioritizing critical emails and eliminating spam/marketing, manage out-of-office responses, group emails into folders as per the instructions.
    • Manage local and international travel, accommodation, and car rentals as per the need.
    • Work closely and effectively to keep the Executive informed of upcoming commitments and responsibilities, following up appropriately.
    • Responsibilities will also include creating, proofreading/formatting documents, prioritizing correspondence and maintaining files and records.

    What We Expect You To Have:

    • Experience of  minimum 5 years
    • Qualification – Bachelor’s degree or equivalent
    • Highly organized and good with managing time; ensuring all appointments, meetings, and other demands are well-scheduled.
    • Excellent verbal and written communication skills.
    • Ability to multi-task, successfully adapt to changes in work priorities and be flexible with business hours.
    • Works well under pressure, self-motivated, proactive, and takes initiative.
    • Strong sense of responsibility, urgency, and ability to complete tasks with minimal supervision.
    • Work involves handling sensitive issues and confidential information therefore, requires discretion on the employee’s part. High integrity and commitment to work in a challenging environment.
    • Must have an excellent hands-on working knowledge with MS Office (Word, Excel, PowerPoint, Meeting scheduler).
    Job Title : Desktop/Technical Support Engineer
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Incentive components campaign wise
    • Health Insurance
    • Tuition Reimbursement
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems.
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
    • Mainly Tier 1, partly Tier 2 Support Level
    • Assists with routine and ad hoc requests.

    What We Expect You To Have:

    • One or more years of technical or customer support experience
    • Experience with solving computer-related problems
    • Microsoft Office, A+, and Network+ certifications are beneficial, but not required
    • Windows and Mac OS hardware/software knowledge /experience
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email, and direct IT support.
    • Customer-friendly demeanor
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment.
    Job Title : IT Recruitment Leader
    Department : Recruitment
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Team management: Manage and scale a team of full-cycle technical recruiters to deliver excellent performance, develop their recruiting expertise, and facilitate their professional development
    • Stakeholder Management: Build relationships with the Technical Leadership team, apply critical thought to the design and development of scalable recruiting processes and strategies
    • Strategic Partnership: Partner with senior engineering leaders to understand their hiring objectives and develop team recruiting strategies to hit headcount goals. Lead competitive analysis and compensation benchmarking exercises to ensure proper and competitive positioning in emerging geographies
    • Creative solutions: Familiarize yourself with the talent market to identify creative opportunities to reduce time to hire
    • Talent attraction/ Branding: Partner with marketing team to develop methods for using technology and social media to enhance the recruitment, screening and hiring of qualified individuals.
    • Full life-cycle recruitment: Lead strategic efforts for critical roles across levels, functions, and global offices from talent attraction to on boarding. Drive process efficiencies to scale hiring and team operating models across our global tech recruiting team.
    • Leverage data to define success metrics, measure productivity, and inform strategic decision making
    • Develop and lead recruiting focused projects to support our engineering and product hiring teams
    • Continue to work on active requirements where necessary.

    What We Expect You To Have:

    • Experience of 5 years in technical recruitment (inhouse or agency)
    • Demonstrated interest in leadership, mentoring, coaching
    • Interest in building and scaling effective teams and processes
    • Consultative mindset; proven agile thinker
    • Exposure to multiple talent markets, across technical disciplines (engineering, data, product development, IT support, etc)
    • Interest & exposure working with multiple geographies
    • Experience partnering with senior level management
    • Ability to connect and effectively communicate with people of all levels.
    Job Title : Senior Software QA Engineer (Manual) – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Extensive knowledge and experience with functional, performance, integration and smoke testing
    • Work with developers and stakeholders to understand requirements and create clear cut test plans
    • Plan and monitor execution of test cases and report/triage/track defects, define severity and priority for each defect;
    • Develop test cases using Jira or other tools
    • Experience on API testing
    • Collaborating with software engineer/developers to resolve defects;
    • Escalating issues promptly that have a major impact on the overall platform, product or feature;
    • Ability to create and support a collaborative work environment with other technology and company employees
    • Familiarity with browser testing and caching models.

    What We Expect You To Have

    • Extensive knowledge and experience with functional, performance, integration and smoke testing
    • Must have automation and manual testing experience; a minimum of 2 years required.
    • Strong knowledge of API testing;
    • Familiarity with JavaScript, Python, or any other programming language, an automation tool, and experience with NoSQL Databases.
    • Web browsers (Chrome, Safari, Firefox, and Internet Explorer)
    • Develop test cases and prioritize testing activities.
    • Self-starter, with ability to perform QA Duties with minimal supervision.
    • Excellent communicator and strong at written documentation.
    • Experience with Protractor, NodeJS is a plus
    • Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications.
    • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
    • Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
    • Experience with Kafka and Elasticsearch is huge plus
    Job Title : Senior Software QA Engineer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with developers and stakeholders to understand requirements and create clear cut test plans
    • Design and develop complex automation scripts using Selenium.
    • Plan and monitor execution of test cases and report/triage/track defects, define severity and priority for each defect;
    • Develop test cases using Jira or other tools
    • Experience on API testing
    • Collaborating with software engineer/developers to resolve defects;
    • Escalating issues promptly that have a major impact on the overall platform, product or feature
    • Familiarity with browser testing and caching models.

    What We Expect You To Have

    • Extensive knowledge and experience with functional, performance, integration and smoke testing
    • Must have automation and manual testing experience; a minimum of 2 years required.
    • Strong knowledge of API testing;
    • Familiarity with JavaScript, Python, or any other programming language, an automation tool, and experience with NoSQL Databases.
    • Web browsers (Chrome, Safari, Firefox, and Internet Explorer);
    • Develop test cases and prioritize testing activities.
    • Self-starter, with ability to perform QA Duties with minimal supervision.
    • Excellent communicator and strong at written documentation.
    • Experience with Protractor, NodeJS is a plus
    • Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications.
    • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
    • Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
    • Experience with Kafka and Elasticsearch is huge plus
    • Understands process and sees value in automation and efficiency.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    Job Title : Senior Java Developer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Architect, Design and implement user interfaces and underlying APIs
    • Build next generation integration frameworks using Java technology stacks
    • Work with Product Management to understand customer needs and be able to create solutions
    • Play a critical role in all architecture, coding, testing, and deployment decisions.
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with peers on specifications, code reviews, and testing.
    • Produce unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Participate in daily standups, bi-weekly sprint planning sessions, grooming sessions, and retrospectives.
    • Effectively manage the team of business analysts, assign them tasks and resolve all their concerns.
    • Work closely with the team through all the SDLC phases, assist and guide them wherever needed.

    What We Expect You To Have

    • Strong preference to candidates with experience integrating telephony, CRM, or CTI applications.
    • 5+ years’ experience writing code using Java 8 tech stacks.
    • Experience using various Java frameworks/libraries/tools like Apache Commons, Maven, Gradle, Vertx.
    • Experience with building multi-threaded, high performant, low latency applications.
    • Experience with Agile development methodology
    • Ability to work independently with minimal supervision.
    • Experience with building Enterprise grade software products.
    • Strong communication skills with the ability and willingness to interact with customers directly.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    • You are curious, self-starter and humble.
    • Demonstrable experience in defining and implementing comprehensive product strategies for complex IT projects working in Agile environments, with a heavy emphasis on user stories and acceptance criteria to production deployment, also with focus on non-functional requirements.
    • Ability to handle multiple projects in a fast-paced environment.
    • Proficiency in majority of the BA process implementation tools.
    • Strong customer-service orientation.
    • Self-directed, pro-active, results-driven and able to work in a diverse global team.
    Job Title : Angular Developer/Front End Software Developer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with Product Management and UX designers to create delightful user experiences
    • Create platform-independent code that can be run on multi-browser, multi-OS environments
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with peers on specifications, code reviews, and testing.
    • Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Meet KPIs for engineering team and be responsible for them on a weekly basis
    • Communicating with customers and partners to be able to provide business value and engineering value to the problems at hand.

    What We Expect You To Have

    • 2+ years’ experience writing code with TypeScript, Angular, React or equivalent frameworks.
    • 2+ years’ experience working with UI implementation.
    • Familiarity with reactive programming (i.e. RxJS).
    • Experienced with Chrome extension development and/or Electron framework development.
    • Experience integrating telephony, CRM, or CTI applications.
    • Ability to work independently with minimal supervision.
    • Experience in building Enterprise grade software products.
    • Understands process and sees value in automation and efficiency.
    • You have strong communication skills with the ability and willingness to interact with customers and partners directly.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    Job Title : Senior Software Developer (Node.js) – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Architect, Design and implement REST-based and web-socket based microservices.
    • Build user interfaces as needed to support your code
    • Play a critical role in all architecture, coding, testing, and deployment decisions.
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with Product Management to define features.
    • Collaborate with peers on specifications, code reviews, and testing.
    • Produce unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Meet KPIs for engineering team and be responsible for them on a weekly basis
    • Containerizing services and ensuring proper deployment services using Docker.

    What We Expect You To Have

    • 3+ years’ experience working with JavaScript, Node.js 14, or equivalent.
    • Experience building applications using MongoDB or other NoSQL DB stack.
    • Experience working with Angular.js
    • 2+ years’ experience writing code for a multi-tenant SaaS platform.
    • Experience building Multi-tenant SaaS application platform
    • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
    • Experience with Agile development methodology
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    • Bonuses:
      • Experience with Kafka and Elasticsearch is a huge plus.
      • Strong preference to candidates with experience integrating telephony, CRM, or CTI applications.
      • MEAN stack development experience.
    Job Title : Database Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Create Tables, View functions, and stored procedures.
    • Database Development and ETL Development.
    • Database design.
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS(Optional)
    • Obtain and interpret information from a large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff.

    What We Expect You To Have

    • More than four (4) years of experience.
    • Experience in writing SQL queries and stored procedures for combining, analyzing, and reporting data.
    • Experience in writing a complex query to analyze data.
    • Experience in different RDBMS technology (MSSQL, MYSQL, Oracle, Etc….)
    • Experience in BI and Data visualization tool
    • Experience in NoSQL Database will be an added advantage.
    • Can effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions, and profiling.
    • Database management.
    Job Title : Integration Engineer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Integration Engineer will play a key role in client implementations, responsible for the design and execution of integrations between Stella Connect and customers’ environments. This role will work within the Implementation team and partner with customer success managers, sales engineers, product managers, and developers to ensure new and existing clients have a seamless experience implementing the full value of our cloud-based solutions

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Responsible for the successful execution of client integration solutions, throughout the entire customer lifecycle.
    • Build, and deploy client-specific integrations with a variety of contact center and in-store technologies, from standardized CRM or ticketing platforms to customized homegrown solutions.
    • Define data schemas and build mappings between systems.
    • Develop knowledge and expertise in existing and emerging technologies deployed within customer environments.
    • Provide vital feedback to product and development teams to expand and refine best-in-class solutions. Deliver consistent on-time execution of integrations.
    • Manage risk identification and risk mitigation strategies associated with solutions.
    • Work closely with technical support, product management, and engineering teams to resolve issues as needed

    What We Expect You To Have

    • Positive, can-do attitude, and dedicated to continuous improvement
    • Fast learner, passionate about technology and software, and always looking forward to learn about new techniques and technologies
    • 2-5 years experience in deployment and iteration of SaaS enterprise software solutions, solutions architecture, and customer implementations
    • Ability to communicate effectively with internal and external resources with various levels of technical knowledge and expertise
    • Working knowledge:
      • Ruby and Ruby on Rails (RoR) experience
      • Knowledge of Javascript and Front-end technologies (React)
      •  Ability to explore data structures and systems via Application Programming Interfaces
        (APIs)
      •  Data structures
      •  SQL Proficiency
    •  Preferred experience:
      • Duties involved touching 3rd party Customer Relationship Management (CRM) systems
        programmatically.
      • Interest in the relationship between “high-level” conceptual entities and their
        representations and transformations.
    • BA/BS in Computer Science, Software Engineering, or related discipline or equivalent professional experience
    Job Title : Operations Specialist -Remote
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Design and build new features that allow Strikedeck to easily scale.
    • Drive the technical roadmap and definition and help the team prioritize and plan.
    • Collaborate with product and design teams to build innovative new features that allow strike deck CS platform.
    • Working closely with Product and Site Reliability Engineering teams-both local and remote-to identify and eliminate points of friction.
    • Provide technical implementation for our projects and assist in scoping solutions with clients.
    • Enhance the tools & systems that manage the customer lifecycle in Strikedeck.
    • Build applications to connect to various third-party systems.
    • Create Restful Web Services.
    • Take ownership for deployment of our SaaS products to clients.
    • Demonstrate strong software engineering fundamentals.
    • Have good working knowledge of implementing all the software development life cycle methods like requirement gathering from the client, designing a solution based on the requirements, development, and testing, and following various CI/CD tools like Jenkins, chef to deploy the complete tested code.
    • Frame designs and select technologies to match business requirements.

    What We Expect You To Have

    • Computer Science Degree, Engineering, or a related field degree/preferred.
    • 5+ years of experience with Java/ Javascript.
    • Good understanding of databases will be a plus- MongoDB.
    Job Title : Real Time Analyst
    Department : WFM
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks, and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to the management team
    • Monitors and reports real-time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. e.g. same-day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

    What We Expect You To Have

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : QA Lead – Spanish Language Expert
    Department : Etech Insights
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
    • Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
    • Design Audit Forms, get it approved by Ops and Client and place it online in QEval
    • Initiate MI/BI studies as and when required
    • Take initiatives for process improvement
    • Will possess overall knowledge of all the campaigns audited by EI
    • Periodically monitor utilization, audit accuracy etc of the QA team
    • Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
    • Maintain minimum 95% schedule adherence of self and the team
    • Must be accessible, available and flexible with shift timings
    • Have an open attitude and avoid discounting, dismissing, or minimizing questions
    • Maintain personal and professional boundaries, but avoid being distant or unapproachable
    • Always lead by example
    • Adhere to the policies and procedures of Etech
    • Provide excellence when communicating with customers (internal and external)
    • Be flexible in an environment by championing and embracing change
    • Create a spirit of mutual learning, trust and respect.

    What We Expect You To Have

    • Graduate or equivalent experience. Spanish Language Expert – B2 Level (Minimum)
    • Good oral & written Spanish/English skills
    • 6 – 8 years’ relevant experience into managing BPO audit operations & good with Spanish language.
    • Interpersonal skills & ability to influence
    • Excellent written & Verbal Communication skills
    Job Title : Talent Sourcer
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Engage quality applicants interested to work with our US Centers.
    • Interact with potential candidates on social media and professional networks
    • Craft and send recruiting emails
    • Coordinate with hiring managers to determine position requirements
    • Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search)
    • Develop talent pipelines for future hiring needs
    • Solicit referrals  from current employees and external networks
    • Promote our employer brand online and offline
    • Maintain candidate databases (e.g. via our Applicant Tracking System)
    • Communicate with past applicants regarding new job opportunities.

    What We Expect You To Have

    • 2 +  years of proven work experience as a talent sourcer/full time recruitment
    • Hands-on experience with Boolean logic, internet sourcing, social media sourcing (e.g. LinkedIn X ray search, Facebook graph search etc.)
    • Good communication skills
    • Experience of hiring for US non IT positions (bulk requirements) will be an added advantage
    • HSC or Above
    • Ready to work in night shifts
    Job Title : US Talent Acquisition Specialist
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Pre-screen & engage quality applicants interested to work with our US Centers.
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available.

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Added advantage incase if you have an experience in US staffing.
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidates
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organized and structure approach to work & meet OR exceed deadlines and target
    • Ready to work in night shifts
    Job Title : Talent Acquisition Specialist (Technical)
    Department : Talent Acquisition Department
    Location : Gandhinagar

      Visit us: www.etechgs.com

    Technical Recruiter responsibilities include sourcing, screening, and shortlisting of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioral questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles and software Development.
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter/ Talent Acquisition.
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter/ Talent Acquisition.
    • Graduation in IT or relevant degree
    • Excellent written and oral communication.
    Job Title : Jr. Technical Content Writer
    Department : Information Technology
    Location : Gandhinagar

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    We Expect You To Have

    • Bachelor’s Degree in Computer Science Engineering/IT/BCA/MCA.
    • Fresher or 1-2 years of industry experience as an effective technical writer.
    • Excellent Verbal & Written Communication Skills in English.
    • Must have strong knowledge of Microsoft Office Suite & its tools.
    • Ability to handle multiple projects simultaneously, with an eye for prioritization.
    • Ability to deliver high-quality documentation paying attention to detail.

    We You’ll Be Doing

    • Technical writers are skilled wordsmiths that typically develop product manuals, how-to guides, website help sections, journal articles, and other content that distils technical information with ease and clarity.
    • Researching, developing and maintaining crisp user-friendly technical contents for our new and existing technologies.
    • Research, outline, write and edit new and existing content
    • Work closely with various departments to understand project requirements.
    • Work with internal teams to obtain an in-depth understanding of the technology and the documentation requirements.
    • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and user guides. Create tutorials to help end-users use a variety of applications & procedures.
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture.
    • Develop comprehensive documentation that meets organizational standards.
    • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
    • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
    • Evaluate current content and develop innovative approaches for improvement.
    Job Title : WordPress Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs along with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.
    Job Title : Training Leader
    Department : Training & Development
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Prepares new trainers to succeed in their jobs and ensures training classes run smoothly. Required to be available as needed per campaign/center and can be moved between campaigns/centers as needed to teach their team the art of being a trainer and a leader
    • Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently outdo their previous attempts
    • Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act
    • Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally
    • Being an Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and a quality curriculum
    • Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix it before the predicament even occurs
    • Directly supervises 1 to 15 trainers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification
    • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business.
    • Training Leaders have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish
    • Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers
    • Training Leaders should consistently be on the lookout for ways to help not only their trainers but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership
    • We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues
    • Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company
    • A Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities
    • Developing your trainers should be a passion that is shown every day through the use of Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • Training Leaders should have the keen ability to see when there are gaps in training, write a curriculum to address, and implement ongoing training to help the agents
    • A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns
    • A Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits
    • Training Leader sees the value in developing future leaders and realize their leadership can leave a legacy. Because of this, Training Leaders work hard. Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)
    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.
    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : Front Desk Executive / Receptionist
    Department : HR & Admin
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards to appropriate personnel.
    • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
    • Also, updates on the hierarchy would play an essential part in your role as a front desk executive with Etech. You should know which leader is responsible for which process/processes.
    • Keep the list of Extension Numbers, List of contact numbers of Etech Employees that is required while emergency. Also, keep the Emergency numbers required.
    • Noise control at Front Desk. Takes control of reception area and ensures that unnecessarily team member should not gather.
    • Take charge of Security Guards and direct them to do their jobs with 100% sincerity and commitment.
    • Maintain conference room e-calendar for effective use and allocation.
    • Inspect the keys kept at front desk. Handle different situations and be aware of escalations.
    • Ensure every transition done from the main entrance through the access control and its authorized use.
    • Appropriate & effective use of available resources.
    • Be aware of all the tasks those are handled at front desk, such as Inward – Outward, Visitor ID, Trainee ID, Temporary ID, First Aid Kit, Notice Board etc. Ensure entering them online and generate report at the end of the month.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Monitors visitor access and issues passes when required, and maintains visitor log.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • High School Diploma or GED Required/College
    • Excellent interpersonal, verbal and written skills
    • Ability to learn quickly
    • Basic level knowledge of Word, Outlook and Excel
    Job Title : Quality Analyst
    Department : Etech Insights
    Location : Gandhinagar

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    Job Title : Active Directory Systems Administrator
    Department : Etech Technolgy Solutions
    Locatio