Job Openings

USA Opening
  • Assistant Sales Leader

    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.

    Call Center Quality Analyst – Work From Home

    Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.

    Call Center Agent (Sales)

    Job Title : Call Center Agent (Sales)
    Department : Operations
    Location : Nacogdoches

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Great base pay PLUS lucrative commission plans!
    • Paid Training
    • Health, Dental and Vision insurance
    • 401K with company match
    • Tuition Reimbursement
    • Daycare reimbursement
    • Daily Pay
    • Opportunities to advance (Over 90% of our promotions are internal!)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED

    Assistant Global Corporate Trainer

    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.

    Desktop Support

    Job Title : Desktop Support
    Department : IT
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 3 AM to 12 PM or 11 AM to 8 PM Monday-Friday with rotating weekends.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Location : Nacogdoches
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Sales Leader

    Job Title : Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.

    Assistant Sales Leader

    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.

    Desktop Support (Helpdesk)

    Job Title : Desktop Support (Helpdesk)
    Department : I.T.
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.

    Assistant Global Corporate Trainer

    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Call Center Agent (Sales)

    Job Title : Call Center Agent (Sales)
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Great base pay PLUS lucrative commission plans!
    • Paid Training
    • Health, Dental and Vision insurance
    • 401K with company match
    • Tuition Reimbursement
    • Daycare reimbursement
    • Daily Pay
    • Opportunities to advance (Over 90% of our promotions are internal!)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED

    Bilingual Call Center Agent (Sales)

    Job Title : Bilingual Call Center Agent (Sales)
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive salary and lucrative compensation plan based off sales performance
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Location : Dallas
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Call Center Quality Analyst – Work From Home

    Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.

    Desktop Support

    Job Title : Desktop Support
    Department : I.T.
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.

    Assistant Global Corporate Trainer

    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Hav

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.

    Custodian/Facilities Team Member

    Job Title : Custodian/Facilities Team Member
    Department : Facilities
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Sweeps, mops, and vacuums hallways, office spaces, break rooms, and production flooring.
    • Regularly cleans and maintains kitchen/break room areas including refrigerators, microwaves, sinks, counter tops, and tables.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties trash and cardboard boxes throughout the building and take to dumpster.
    • Regularly cleans and maintains all furniture, fixtures, and equipment as outlined in the cleaning schedule provided by Sr. Facilities Coordinator.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Location : Rusk
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Sales Leader

    Job Title : Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.

    Call Center Quality Analyst – Work From Home

    Job Title : Call Center Quality Analyst – Work From Home
    Department : Etech Insights
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Monitor calls from sales or service teams and provides feedback to drive quality across all Etech campaigns.
    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats.
    • Assesses quality adherence based on QA audit form per account.
    • Prepares for and actively participate in Calibration session when needed.
    • Effectively communicates with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Is flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED).
    • Relevant QA experience or one-year call center agent experience or leadership experience.
    • Knowledge of basic computer operations including keyboarding, proper English grammar and syntax, Company policies and procedures as outlined in Employee handbook.
    • Ability to communicate information to internal customers, peers, external clients/customers, and enter information into monitoring tool. Must be fluent and able to demonstrate skills in – MS Excel, MS PowerPoint, impeccable grammar, spelling and reading skills. Ability to communicate in a professional manner, verbally and in writing.
    • Ability to effectively monitor team members by using the Etech Insights tools and provide summarized feedback in English to leaders when required.
    • Valid driver’s license or other Government issued photo ID.

    Bilingual Call Center Agent (Sales)

    Job Title : Bilingual Call Center Agent (Sales)
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive salary and lucrative compensation plan based off sales performance
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)

    Call Center Agent (Sales)

    Job Title : Call Center Agent (Sales)
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Great base pay PLUS lucrative commission plans!
    • Paid Training
    • Health, Dental and Vision insurance
    • 401K with company match
    • Tuition Reimbursement
    • Daycare reimbursement
    • Daily Pay
    • Opportunities to advance (Over 90% of our promotions are internal!)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED

    Desktop Support (Helpdesk)

    Job Title : Desktop Support (Helpdesk)
    Department : I.T.
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.

    Assistant Global Corporate Trainer

    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.

    Assistant Sales Leader

    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Location : Lufkin
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Hotel Reservations Call Center Leader

    Job Title : Hotel Reservations Call Center Leader
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Supervises the daily activity of reservations team by monitoring, coaching, and developing each team member to ensure call quality, sales techniques, and compliancy guidelines are being met.
    • Maintain a complete, accurate, and up-to-date knowledge of guest rooms, resort facilities, activities, and local attractions.
    • Ensures all reservation inquiries by phone and e-mail are addressed promptly and efficiently. Partners with necessary departments to solve guest issues.
    • Determines work procedures, prepares staff schedules, and expedites workflow.
    • Responsible for production reports to each department concerned.
    • Knowledgeable in hotel and guest room facilities/services, and ensures reservations agents are equally knowledgeable.
    • Review/analyze call volume reports including abandonment rate, and take action as appropriate.
    • Issues written and oral instructions, and reprimands for schedule adherence, call quality, or any misconduct as outlined in employee handbook.
    • Displays excellent de-escalation skills, and effectively resolve conflicts. Builds strong relationships with peers and team members.
    • Remains open and responsive to coaching, and takes an active role in performance planning and goal setting.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • Experience with Synexis and/or Resort Suite software is preferred, but not required.
    • Management or supervisory experience is required.

    Reservation Sales Specialists

    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team.  It’s a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive hourly base pay and Compensation Incentives
    • Tuition Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of basic Computer operations including keyboarding, proper grammar and syntax
    • Valid driver’s license or other Government issued photo ID

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect
Jamaica Opening
  • Part Time Payroll Assistant

    Job Title : Part Time Payroll Assistant
    Department : Finance
    Location : Montego Bay

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition Reimbursement
    • Pension Plan
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing

    • Reviews all entries from payroll file to ensure they are in the payroll software
    • Enter all applicable payroll deductions in payroll software
    • Enter all applicable payroll earnings that are not included from the payroll
    • Create new hire profiles in payroll software
    • Complete all earnings and deductions of payroll processing
    • Maintains class sign in list for new hires on the first day of their training class
    • Generate payroll summary report
    • Generate PDF’s of all pay slips
    • Process accounts receivables postings in Quick Books
    • Acts as a role model at all times and adheres to high ethical standards
    • Builds strong relationships with Leadership team and peers
    • Other duties assigned

    What We Expect You To Have

    • Knowledge of basic computer skills including keyboarding;
    • Knowledge of computer programs including Excel, Access, Word, and Outlook
    • Knowledge of emergency and legal procedures
    • Ability to plan, organize and administer programs
    • Ability to perform multiple checks of information to ensure accuracy
    • Ability to Prioritize and handle multiple tasks at the same time
    • Ability to professionally and patiently handle irate employees regarding payroll issues
    • Education: 5 CSEC Subjects including Accounts Subject
    • Minimum 3-6 months related experience required
    • Knowledge of Quick Books
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
    • Ability to write routine reports and correspondence
    • Ability to speak effectively to customers or employees of organization
    • Ability to calculate figures and amounts
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
    • Certificates, Licenses, Registrations: Valid driver’s license or other Government issued ID

    Operations Leader

    Job Title : Operations Leader
    Department : Operations
    Reports to : Account Leader
    Pay Grade : Salaried
    Location : Montego Bay

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition Reimbursement
    • Pension Plan
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Employee Referral Bonus

    What You’ll Be Doing

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales coach(es) and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales coaches and assistant sales coaches
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales leaders
    • Other duties as assigned
    • Leading by example at all times and adhering to company policies.
    • May have minimal interaction with the client as needed depending on program.

    What We Expect You to Have

    KNOWLEDGE OF:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

    ABILITY TO:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

     

    EDUCATION AND/OR EXPERIENCE:

    Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Place high volume of outbound phone calls to record custodians
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
India Opening
  • Senior Software QA Engineer – Remote

    Job Title : Senior Software QA Engineer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with developers and stakeholders to understand requirements and create clear cut test plans
    • Design and develop complex automation scripts using Selenium.
    • Plan and monitor execution of test cases and report/triage/track defects, define severity and priority for each defect;
    • Develop test cases using Jira or other tools
    • Experience on API testing
    • Collaborating with software engineer/developers to resolve defects;
    • Escalating issues promptly that have a major impact on the overall platform, product or feature
    • Familiarity with browser testing and caching models.

    What We Expect You To Have

    • Extensive knowledge and experience with functional, performance, integration and smoke testing
    • Must have automation and manual testing experience; a minimum of 2 years required.
    • Strong knowledge of API testing;
    • Familiarity with JavaScript, Python, or any other programming language, an automation tool, and experience with NoSQL Databases.
    • Web browsers (Chrome, Safari, Firefox, and Internet Explorer);
    • Develop test cases and prioritize testing activities.
    • Self-starter, with ability to perform QA Duties with minimal supervision.
    • Excellent communicator and strong at written documentation.
    • Experience with Protractor, NodeJS is a plus
    • Strong preference to candidates with experience testing integration of telephony, CRM, or CTI applications.
    • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
    • Excellent Analytical Skills with detailed understanding of SDLC especially with Agile development methodology
    • Experience with Kafka and Elasticsearch is huge plus
    • Understands process and sees value in automation and efficiency.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

    Senior Java Developer – Remote

    Job Title : Senior Java Developer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Architect, Design and implement user interfaces and underlying APIs
    • Build next generation integration frameworks using Java technology stacks
    • Work with Product Management to understand customer needs and be able to create solutions
    • Play a critical role in all architecture, coding, testing, and deployment decisions.
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with peers on specifications, code reviews, and testing.
    • Produce unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Participate in daily standups, bi-weekly sprint planning sessions, grooming sessions, and retrospectives.
    • Effectively manage the team of business analysts, assign them tasks and resolve all their concerns.
    • Work closely with the team through all the SDLC phases, assist and guide them wherever needed.

    What We Expect You To Have

    • Strong preference to candidates with experience integrating telephony, CRM, or CTI applications.
    • 5+ years’ experience writing code using Java 8 tech stacks.
    • Experience using various Java frameworks/libraries/tools like Apache Commons, Maven, Gradle, Vertx.
    • Experience with building multi-threaded, high performant, low latency applications.
    • Experience with Agile development methodology
    • Ability to work independently with minimal supervision.
    • Experience with building Enterprise grade software products.
    • Strong communication skills with the ability and willingness to interact with customers directly.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    • You are curious, self-starter and humble.
    • Demonstrable experience in defining and implementing comprehensive product strategies for complex IT projects working in Agile environments, with a heavy emphasis on user stories and acceptance criteria to production deployment, also with focus on non-functional requirements.
    • Ability to handle multiple projects in a fast-paced environment.
    • Proficiency in majority of the BA process implementation tools.
    • Strong customer-service orientation.
    • Self-directed, pro-active, results-driven and able to work in a diverse global team.

    Angular Developer/Front End Software Developer – Remote

    Job Title : Angular Developer/Front End Software Developer – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with Product Management and UX designers to create delightful user experiences
    • Create platform-independent code that can be run on multi-browser, multi-OS environments
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with peers on specifications, code reviews, and testing.
    • Write unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Meet KPIs for engineering team and be responsible for them on a weekly basis
    • Communicating with customers and partners to be able to provide business value and engineering value to the problems at hand.

    What We Expect You To Have

    • 2+ years’ experience writing code with TypeScript, Angular, React or equivalent frameworks.
    • 2+ years’ experience working with UI implementation.
    • Familiarity with reactive programming (i.e. RxJS).
    • Experienced with Chrome extension development and/or Electron framework development.
    • Experience integrating telephony, CRM, or CTI applications.
    • Ability to work independently with minimal supervision.
    • Experience in building Enterprise grade software products.
    • Understands process and sees value in automation and efficiency.
    • You have strong communication skills with the ability and willingness to interact with customers and partners directly.
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.

    Senior Software Developer (Node.js) – Remote

    Job Title : Senior Software Developer (Node.js) – Remote
    Department : IT
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Architect, Design and implement REST-based and web-socket based microservices.
    • Build user interfaces as needed to support your code
    • Play a critical role in all architecture, coding, testing, and deployment decisions.
    • Produce engineering specifications, delivery estimates, and implement solutions based on product requirements.
    • Provide technical documentation for the solutions that you implement
    • Collaborate with Product Management to define features.
    • Collaborate with peers on specifications, code reviews, and testing.
    • Produce unit and automated end-to-end tests to improve code quality and maximize code coverage for new and existing features.
    • Meet KPIs for engineering team and be responsible for them on a weekly basis
    • Containerizing services and ensuring proper deployment services using Docker.

    What We Expect You To Have

    • 3+ years’ experience working with JavaScript, Node.js 14, or equivalent.
    • Experience building applications using MongoDB or other NoSQL DB stack.
    • Experience working with Angular.js
    • 2+ years’ experience writing code for a multi-tenant SaaS platform.
    • Experience building Multi-tenant SaaS application platform
    • Experience working with Google Cloud Platform, AWS, or Microsoft Azure.
    • Experience with Agile development methodology
    • Strong problem-solving experience being able to come up with solutions including collaborating with 3rd party engineering teams.
    • Bonuses:
      • Experience with Kafka and Elasticsearch is a huge plus.
      • Strong preference to candidates with experience integrating telephony, CRM, or CTI applications.
      • MEAN stack development experience.

    Database Developer

    Job Title : Database Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Create Tables, View functions, and stored procedures. 
    • Database Development and ETL Development.
    • Database design. 
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS(Optional)
    • Obtain and interpret information from a large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff.

    What We Expect You To Have

    • More than four (4) years of experience.
    • Writing SQL queries and stored procedures for combining, analyzing, and reporting data.
    • Writing a complex query to analyze data. 
    • Having Experience in different RDBMS technology (MSSQL, MYSQL, Oracle, Etc….)
    • Having experience in BI and Data visualization tool  
    • Having NoSQL Database will have an advantage. 
    • Can effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions, and profiling.
    • Database management.

    Technical / Solution Architect

    Job Title : Technical / Solution Architect
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Etech is looking for a Solution Architect, having 10+ years of enterprise-level experience using various IT technologies with 2-4 years of Solution architect experience. The position involves working on multiple mid-to-large projects to deliver solution architecture, design artifacts for a given business problem. The solution provided should fit into the enterprise echo system and adhere to all standards and compliance.

    Areas of Expertise

    Microservices / SOA | Data Architecture | Systems Integration | Solution Architecture | Cloud Computing | UML Modeling | Business Analysis | Security & Privacy compliance | AI, ML & NLP

    What You’ll Be Doing

    • Proven track record of being a successful engineer, architect, and a mentor by accomplishing tasks on schedule with quality, and leadership skills.
    • Very good understanding of Business Analysis techniques.
    • Provide and manage the solution architecture, technical vision for the given business solutions.
    • Experience in defining and enforcing all non-functional requirements and regulations for a given solution.
    • Create and manage all technical diagrams, documents, and artifacts using UML standards.
    • Evaluate and suggest technologies and tools (Technology Reference Model) being incorporated into a solution
    • Experience in multiple architecture styles & architecture patterns including but not limited to distributed systems, messaging, event-driven, systems.

    What We Expect You To Have

    • Hands on experience in working but not limited to C#, Microsoft .NET,.Net Core/ NodeJS/ Python frameworks for building enterprise systems.
    • Hands on experience in SQL, NoSQL databases, Database Modeling, Design, Query Optimization, and Performance Tuning
    • Experience in Observability, and application performance monitoring (APM) tools to ensure the quality and stability of the product or solution.
    • Hands on experience with thorough knowledge in cloud technologies preferably AWS/Azure and Infrastructure Architecture.
    • Thorough knowledge and hands on experience in Infrastructure Architecture, DevOps Processes, and deployment Tools – Jenkins, Docker, Kubernetes (includes not limited to)
    • Hands on experience in Big Data Engineering and Architecture is a must.

    Nice to have skills

    • Experience in AWS will be a plus
    • Project and resource management skills
    • Exposure/experience in AI, ML, and ML based solutions is a plus

    Survey Programmer

    Job Title : Survey Programmer
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Survey Programmer provides all programming and technical service needs in support of client studies focusing on the front-end during the project lifecycle.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Daily Activity includes: programming, quality assurance, datamanipulation, and project communication/coordination.
    • Program easy-high complexity surveys utilizing the apt platform.
    • Organize and set up projects to be programmed according to specifications and timelines.
    • Provide programming and technical setup for projects
    • Ownership for all technical aspects and quality of the project during the project lifecycle
    • Quickly learn survey programming languages to program online surveys for deployment
    • Gain overall understanding of market research and the company’s products and services
    • Write and maintain documentation for Research Operations products, procedures and for specific projects as required
    • Plan time effectively so that production deadlines are met in spite of changing specifications
    • Work under pressure from many conflicting sources.
    • Keep current with new developments and updates
    • Listen to others effectively; be proactive, initiate communication as needed
    • Assist other Research Operations staff as needed
    • Any other tasks and projects as assigned by management

    What We Expect You To Have

    • Experience in market research is a plus
    • Bachelor’s Degree required
    • Minimum 2 years of experience
    • Excellent analytical skills (including Microsoft Excel) and attention to detail.
    • Strong written, oral communication and presentation skills
    • Experience using a survey programming platform (Decipher, Confirmit, Dimensions) is a plus, but not required
    • Experience with Python, HTML, CSS, XML, JavaScript/jQuery or similar languages is a plus, but not required.

    Integration Engineer

    Job Title : Integration Engineer
    Department : EGVerse- - Clients
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Integration Engineer will play a key role in client implementations, responsible for the design and execution of integrations between Stella Connect and customers’ environments. This role will work within the Implementation team and partner with customer success managers, sales engineers, product managers, and developers to ensure new and existing clients have a seamless experience implementing the full value of our cloud-based solutions

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Responsible for the successful execution of client integration solutions, throughout the entire customer lifecycle.
    • Build, and deploy client-specific integrations with a variety of contact center and in-store technologies, from standardized CRM or ticketing platforms to customized homegrown solutions.
    • Define data schemas and build mappings between systems.
    • Develop knowledge and expertise in existing and emerging technologies deployed within customer environments.
    • Provide vital feedback to product and development teams to expand and refine best-in-class solutions. Deliver consistent on-time execution of integrations.
    • Manage risk identification and risk mitigation strategies associated with solutions.
    • Work closely with technical support, product management, and engineering teams to resolve issues as needed

    What We Expect You To Have

    • Positive, can-do attitude, and dedicated to continuous improvement
    • Fast learner, passionate about technology and software, and always looking forward to learn about new techniques and technologies
    • 2-5 years experience in deployment and iteration of SaaS enterprise software solutions, solutions architecture, and customer implementations
    • Ability to communicate effectively with internal and external resources with various levels of technical knowledge and expertise
    • Working knowledge:
      • Ruby and Ruby on Rails (RoR) experience
      • Knowledge of Javascript and Front-end technologies (React)
      •  Ability to explore data structures and systems via Application Programming Interfaces
        (APIs)
      •  Data structures
      •  SQL Proficiency
    •  Preferred experience:
      • Duties involved touching 3rd party Customer Relationship Management (CRM) systems
        programmatically.
      • Interest in the relationship between “high-level” conceptual entities and their
        representations and transformations.
    • BA/BS in Computer Science, Software Engineering, or related discipline or equivalent professional experience

    Operations Specialist

    Job Title : Operations Specialist
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    Design and build new features that allow Strikedeck to easily scale. Drive the technical roadmap and definition and help the team prioritize and plan. Incorporate best development practices and habits. Collaborate with product and design teams to build innovative new features that allow strike deck CS platform. Working closely with Product and Site Reliability Engineering teams-both local and remote-to identify and eliminate points of friction. Provide technical implementation for our projects and assist in scoping solutions with clients.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Enhance the tools & systems that manage the customer lifecycle in Strikedeck.
    • Build applications to connect to various third-party systems.
    • Create Restful Web Services.
    • Take ownership for deployment of our SaaS products to clients.
    • Demonstrate strong software engineering fundamentals.
    • Have good working knowledge of implementing all the software development life cycle methods like requirement gathering from the client, designing a solution based on the requirements, development, and testing, and following various CI/CD tools like Jenkins, chef to deploy the complete tested code.
    • Frame designs and select technologies to match business requirements.

    What We Expect You To Have

    • Computer Science Degree, Engineering, or a related field degree/preferred.
    • 5+ years of experience with Java/ Javascript.
    • Good understanding of databases will be a plus- MongoDB.

    Real Time Analyst

    Job Title : Real Time Analyst
    Department : WFM
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies

    What You’ll Be Doing

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks, and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to the management team
    • Monitors and reports real-time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. e., same-day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

    What We Expect You To Have

    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    • Acts as a role model at all times and adheres to a high ethical standards
    • Takes responsibility and initiative to develop core and personal skills
    • Is flexible in an environment by championing and embracing change
    • Maintains a high degree of confidentiality while conducting day-to-day operations.

    Accounting Analyst

    Job Title : Accounting Analyst
    Department : EI
    Location : Gandhinagar
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Responsible for AR billings in accordance with billing terms (ie, weekly, bi-weekly / monthly, monthly etc.)
    • Responsible for researching and understanding billing discrepancies
    • Responsible for effective communication with business partners on billing discrepancies
    • Be able to convey billing discrepancies issues to management through analysis work
    • Responsible for reconciliation of AR subledger vs general ledger
    • Other assigned tasks as needed
    • Available to work minimum 40 hours a week (8 hours a day – business hours)
    • Detail oriented and be able to self-proof assigned tasks for accuracy
    • Able to work independently as well as part of a team
    • Conscientious, fast learner, adaptable
    • Professional telephone and email etiquette
    • Ability to work and thrive in a multi-tasked, fast paced environment.

    What We Expect You To Have:

    • Accounting / Math / Business education background
    • High level of proficiency and understanding of Microsoft Excel formulas
    • One to two years work experience in the Accounts Receivable preferred
    • General knowledge of Microsoft Access is a plus
    • Proficiency with Dynamic GP is a plus.

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order

    QA Lead – Spanish Language Expert

    Job Title : QA Lead – Spanish Language Expert
    Department : Etech Insights
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Will initiate launching of audit process for new campaigns as assigned by Project Leader/Account Leader
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
    • Understand the SLA of the campaigns in the terms of QA support and ensure that those are met.
    • Design Audit Forms, get it approved by Ops and Client and place it online in QEval
    • Initiate MI/BI studies as and when required
    • Take initiatives for process improvement
    • Will possess overall knowledge of all the campaigns audited by EI
    • Periodically monitor utilization, audit accuracy etc of the QA team
    • Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
    • Maintain minimum 95% schedule adherence of self and the team
    • Will act as role model for Leaders and Team Members of internal and external departments
    • Must be accessible, available and flexible with shift timings
    • Have an open attitude and avoid discounting, dismissing, or minimizing questions
    • Maintain personal and professional boundaries, but avoid being distant or unapproachable
    • Always lead by example
    • Adhere to the policies and procedures of Etech
    • Provide excellence when communicating with customers (internal and external)
    • Be flexible in an environment by championing and embracing change
    • Create a spirit of mutual learning, trust and respect.

    What We Expect You To Have

    • Graduate or equivalent experience. Spanish Language Expert – B2 Level (Minimum)
    • Good oral & written Spanish/English skills
    • 6 – 8 years’ relevant experience into managing BPO audit operations & good with Spanish language.
    • Interpersonal skills & ability to influence
    • Excellent written & Verbal Communication skills
    • Well-organized and structure approach to work Ability to work to deadlines and targets.

    Talent Sourcer

    Job Title : Talent Sourcer
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Engage quality applicants interested to work with our US Centers.
    • Interact with potential candidates on social media and professional networks
    • Craft and send recruiting emails
    • Coordinate with hiring managers to determine position requirements
    • Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search)
    • Develop talent pipelines for future hiring needs
    • Solicit referrals  from current employees and external networks
    • Promote our employer brand online and offline
    • Maintain candidate databases (e.g. via our Applicant Tracking System)
    • Communicate with past applicants regarding new job opportunities.

    What We Expect You To Have

    • 2 +  years of proven work experience as a talent sourcer/full time recruitment
    • Hands-on experience with Boolean logic, internet sourcing, social media sourcing (e.g. LinkedIn X ray search, Facebook graph search etc.)
    • Good communication skills
    • Experience of hiring for US non IT positions (bulk requirements) will be an added advantage
    • HSC or Above
    • Ready to work in night shifts

    US Talent Acquisition Specialist

    Job Title : US Talent Acquisition Specialist
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Pre-screen & engage quality applicants interested to work with our US Centers.
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available.

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Added advantage incase if you have an experience in US staffing.
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organised and structure approach to work & meet OR exceed deadlines and target
    • Ready to work in night shifts

    Content Marketing Executive

    Job Title : Content Marketing Executive
    Department : Global Development
    Location : Gandhinagar

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Collaborates across functions and silos to deliver an effective content marketing strategy and editorial plan to meet the business objectives at the lowest possible cost.
    • Maintain a content marketing calendar that schedules all aspects of the creation and delivery of content throughout the year across all platforms, including lead magnets, website, blogs and third-party guest posting, to drive leads, subscribers, awareness.
    • Demonstrated ability to work productively with counterparts in a cross-functional capacity.
    • Optimizing content and keywords in previously written blog posts for maximizing their output.
    • Experience in creating various types of content such as eBooks, Whitepapers, Infographics, Press Releases, Blogs, Case Studies etc.
    • Results-oriented; proven ability to prioritize, drive and achieve results through self and others under time pressure.
    • Editorial requirements include basic SEO understanding, content categorization and structure, content development, distribution and measurement. Development of editorial governance so content is consistent with our brand voice, style and tone.
    • Adhere to the guidelines, internal policies and procedures.
    • Stay up-to-date with the latest industry trends and customer challenges in order to build a more effective editorial calendar.
    • Work closely with senior leaders, marketing teammates, and other departments to create effective communications strategies that articulate our organization’s core principles & deliverables, properly and consistently.
    • Work in association with design team, in particular, to realize and match the content with the concept.

    We Expect You To Have

    • Ideally a minimum of 1 year experience in Content Marketing or 4 years’ experience in content writing (but having basic understanding of content marketing).
    • Bachelors or Masters in Marketing, Journalism or Mass Communication.
    • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of organic reach, search engine rankings and timely delivery of collaterals.
    • Experience with WordPress, SEMrush, Google Analytics, SlideShare, and the top social channels
    • Experience in producing smart CTAs according to the visitor lifecycle stage
    • Good Collaboration skills
    • Excellent grammar, punctuation and spelling skills, preferably in US English.

    Business Development Executive

    Job Title : Business Development Executive
    Department : Global Development
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Follow up on potential business opportunities with sales calls, lead generation and qualifying calls, and supportive research
    • Creates business opportunities through research, networking, leveraging existing relationships, and attendance at events such as trade shows
    • Prepares and maintains action plans and other administrative documentation to enable accountability and ensure goals are being reached
    • Maintaining and developing relationships with existing customers in person and via telephone calls and emails
    • Cold calling to arrange meetings with potential customers to prospect for new business
    • Advising on forthcoming product developments and discussing special promotions
    • Negotiating the terms of an agreement and closing sales
    • Responding to incoming email and phone inquiries
    • Creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
    • Reviewing your own sales performance, aiming to meet or exceed targets
    • Making accurate, rapid cost calculations and providing customers with quotations. Gaining a clear understanding of customers’ businesses and requirements
    • Attending team meeting and sharing best practice with colleagues
    • Negotiating on price, costs, delivery, and specifications with buyers and managers/ Negotiate the terms of an agreement and close sales
    • Acting as a contact between a company and its existing and potential markets
    • Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face
    • Visit potential customers for new business
    • Represent the global Etech organization at trade exhibitions, events, and demonstrations
    • Identify new markets and business opportunities
    • Review your own sales performance
    • Needs to work on RFP and RFI for International Clients.

    What We Expect You To Have

    • Business development experience of Call Centre products/services is a must
    • Bachelors’ degree or equivalent combination of education & experience
    • Proven working experience into business development & track record with 2+ years of sales experience
    • Proficiency in MS Office and CRM software (e.g., ZOHO, Mail Chimp, HubSpot, Salesforce)
    • Flexibility to work in a 24*7 environment.

    Talent Acquisition Specialist (Technical)

    Job Title : Talent Acquisition Specialist (Technical)
    Department : Talent Acquisition Department
    Location : Gandhinagar

      Visit us: www.etechgs.com

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter/ Talent Acquisition.
    • Graduation in IT or relevant degree
    • Excellent written and oral communication.

    We You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles and software Development.
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter/ Talent Acquisition.
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    Jr. Technical Content Writer

    Job Title : Jr. Technical Content Writer
    Department : ETS/Information Technology
    Location : Gandhinagar

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We Expect You To Have

    • Bachelor’s Degree in Computer Science Engineering/IT/BCA/MCA.
    • Fresher or 1-2 years of industry experience as an effective technical writer.
    • Excellent Verbal & Written Communication Skills in English.
    • Must have strong knowledge of Microsoft Office Suite & its tools.
    • Ability to handle multiple projects simultaneously, with an eye for prioritization.
    • Ability to deliver high-quality documentation paying attention to detail.

    We You’ll Be Doing

    • Technical writers are skilled wordsmiths that typically develop product manuals, how-to guides, website help sections, journal articles, and other content that distils technical information with ease and clarity. We are seeking a passionate, creative, and result-oriented Technical Writer to join our fast-growing team. Our technical writer position is responsible for researching, developing and maintaining crisp user-friendly technical contents for our new and existing technologies. This role involves working closely with internal teams to create the content for technology.
    • Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements. Work with internal teams to obtain an in-depth understanding of the technology and the documentation requirements.
    • Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and user guides. Create tutorials to help end-users use a variety of applications & procedures.
    • Analyse existing and potential content, focusing on reuse and single-sourcing opportunities. Create and maintain the information architecture.
    • Develop comprehensive documentation that meets organizational standards.
    • Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
    • Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications.
    • Evaluate current content and develop innovative approaches for improvement.

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : Data Analytics
    Location : Gandhinagar

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Any graduate, BE (Comp.), MCA, BCA
    • 1-2 years of professional experience in Data analyst/ reporting role using Excel/ SQL Server. Able to interpret or write Macros, having understanding of BI tools (Power BI, MSBI)

    We Expect You To Have

    • Microsoft Technologies : MS Excel (version 2007 or above)
    • Database : Microsoft SQL Server (PL/ SQL)
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills.

    We You’ll Be Doing

    • Generate and distribute reports in accurate and timely manner.
    • Develops MIS documentation to allow for smooth operations.
    • Provide recommendations to update current MIS to improve reporting efficiency and consistency.
    • Perform data analysis for generating reports.
    • Provide strong reporting and analytical information support to management team.
    • Generate both periodic and ad-hoc reports as needed.
    • Understand customer requirements and provide appropriate technical solutions.
    • Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
    • Provide customer support and assistance in issue troubleshooting and resolution
    • Maintain a comprehensive log and procedural documentation of all reports.
    • Identify, analyze, and interpret trends or patterns in complex data sets
    • Locate and define new process improvement opportunities.

    IT Helpdesk Technician

    Job Title : IT Helpdesk Technician
    Department : Etech Technology Solutions
    Location : Gandhinagar

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualifications Required

    • At least a High school diploma or G.E.D.
    • Two or more years of technical training or equivalent experience
    • One or more years of technical or customer support experience
    • Experience with solving computer-related problems
    • Experience working with company escalation policy
    • Microsoft Office, A+ and Network+ certifications are beneficial, but not required

    We Expect You To Have

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required.
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
    • Manage incidents and requests for a defined technology environment
    • Provide network specific technical expertise for the support of security network system

    We You’ll Be Doing

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort.
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    WordPress Developer

    Job Title : WordPress Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs alogn with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.

    QA Automation Engineer

    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)

    Dotnet Core Developer

    Job Title : Dotnet Core Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Ship great software that is scalable and robust and then keep it humming.
    • Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
    • Partner closely with dependent teams across engineering to ensure uninterrupted service.
    • Incorporate best development practices and habits and help build tooling to enforce the same.
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews, and research spikes

    What We Expect You To Have

    • 5+ years of experience developing enterprise grade software.
    • Experience/ Knowledge in OOP programming languages
    • Strong knowledge of JS frameworks including React and Typescript
    • Experience/ Knowledge in C# / .Net Core / ASP.Net / MVC
    • Client side styling knowledge using SASS and CSS frameworks
    • Bring an ownership mindset with quality orientation and DevOps experience.
    • Version Control (e.g. Git)
    • Design Patterns and the ability to write clean code
    • Develop with WCAG guidelines and accessibility in mind

    SQL / SSRS Developer

    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • And have the ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift

    Data Analyst

    Job Title : Data Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https:  www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Overview

    As a Data Analyst, you will be responsible for turning data into information and information into insight. You will partner closely with various client facing teams to convert this insight into business decisions for our customers. You will have the opportunity to work on our core datasets such as Foot Traffic, Transaction and Survey data. You will be accountable for creating various dashboards, creating new metrics and methodologies, supporting product data backfills and daily pipelines as well as performing analysis to support our analytics, sales and Customer Engagement teams.

     What You’ll Be Doing

    • Collaborate with the Data Science and Engineering teams to enhance the analytic capabilities of the clients facing teams.
    • Gather requirements, develop and manipulate raw data from various sources to generate meaningful insights using SQL and BI tools such as Periscope.
    • Serve as a technical liaison between teams regarding data related technical issues.
    • Use AWS tools such as Redshift to develop and enhance market research metrics

    What We Expect You To Have

    • Bachelor’s degree
    • Advanced SQL knowledge, Postgres preferred
    • Experience with cloud services like AWS, Azure or Google Cloud.
    • Experience with data mining, reporting or data visualization.
    • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
    • Good business intuition and basic understanding of business principles
    • Demonstrated ability to communicate (verbally and written) effectively at all levels of the organization
    • Ability to manage multiple projects at a time while paying strict attention to detail
    • 1 to 3 years of experience
    • Working knowledge of Microsoft Excel
    • Market research experience is a nice to have
    • Knowledge of Python is nice to have

    Solution Architect

    Job Title : Solution Architect
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    As a member of the Advanced Technical Services team, you will drive growth for our Client by nailing and scaling the delivery of our latest technical offerings. You will support and lead the implementations of new and complex products to deliver positive customer outcomes. You will also codify learnings into scaleable delivery methodologies that ensure Client’s  Professional Services team can replicate this success.

    Some of the key products you will implement will include integrations with across the Microsoft Dynamics and Service Now stacks as well as home grown Client products.

    This role is client facing and a candidate must be able to interface with technical and non-technical stakeholders on the client team.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Support and lead highly technical implementations involving our latest platform capabilities and integrations with other software vendors like Salesforce,, ServiceNow, Microsoft Dynamics, and Adobe Analytics . Engage directly with customers and configure the Client product
    • When configuring an integration product, offer support to clients to ensure the integration is set up successfully in the other product (e.g. Microsoft Dynamics)
    • Codify learnings from early customer deployments into repeatable implementation methodologies.
    • Support and lead implementations of complex Client products

    What We Expect You To Have

    • 5+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
    • Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
    • Previous experience configuring integrations across SaaS platforms in a client-facing role.
    • Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.).
    • Ability to develop data architectures – designing data flows that are aligned with customer information systems.
    • Familiarity with cloud service providers, such as AWS, Google Cloud, and Azure.
    • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
    • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
    • Ability to understand, synthesize, and translate between complex business problems and technical concepts.
    • Strong technical project management, stakeholder management, and cross-functional leadership skills.
    • Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
    • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
    • Bachelor’s degree in a technical major, such as Engineering, Computer Science, or Information Systems.
    • Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, ServiceNow, and Microsoft Dynamics.

    BI Developer (Tableau)

    Job Title : BI Developer (Tableau)
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing

    • Starting with our many source systems (SFDC multiple instances, Hubspot, Marketo, etc.), build data pipelines to bring scalable, repeatable data sets into our data warehouse environment (AWS/Redshift/Snowflake)
    • Translate business requirements into technical specifications to design, build and deploy various Business Intelligence solutions
    • Design and manage data models in data warehouse platform to enable efficient data consolidation, validation and visualization
    • Develop reports, dashboards and other BI solutions to meet business requirements by leveraging ETL, data modeling, data visualization best practices
    • Establish core data management principles and best practices
    • Perform tests and evaluations regularly to ensure data hygiene, security, privacy and integrity
    • Determine, enforce and document database policies, procedures and standards
    • High attention to detail
    • Quality first mindset, innovative thinker, eager to learn, grow, and develop
    • Team player with positive attitude and passion for the opportunity
    • Ability to communicate clearly and express complex technical information in “user friendly” language
    • Development and technical experience with Netsuite, SFDC, WDAY is a big plus
    • Strong understanding and demonstrated experience of SDLC, data governance principles

    What We Expect You To Have

    • 5+ years hands-on experience in complex reporting/analytics/dashboards solution designing, developing, implementing and maintaining in Tableau
    • 3+ years of using databases/data warehouses such as Snowflake, Redshift, SQL Server, or similar to build and maintain data models/queries/views in SQL
    • 1+ years of working with SaaS business apps like Salesforce, Marketo, Netsuite etc. as data sources.
    • 3+ years’ experience with translating business requirements into technical/functional solution designs, and implementing such solutions
    • Strong understanding of Tableau Desktop and Online/Server capabilities and limitations when paired with Snowflake data warehouse connection
    • Experience with using sales data from Salesforce CRM to develop sales metrics and empowering Sales/Marketing teams with key insights.
    • Experience working in a similar role for a SaaS company

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters

    Developer

    Job Title : Developer
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Overview

    We are looking for motivated frontend engineers to join our team. You will solve challenging technical problems, own your products end-to-end and help take our SaaS platform to the next level. This isn’t just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product.  As a frontend engineer on the Living Lens Team, you will help build and enhance our core product. You will build on the client’s state-of-the-art core service infrastructure and platform.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Ship great software that is scalable and robust and then keep it humming.
    • Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
    • Partner closely with dependent teams across engineering to ensure uninterrupted service.
    • Incorporate best development practices and habits and help build tooling to enforce the same.
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews, and research spikes.

    We expect you to have:

    • 5+ years of experience developing enterprise-grade software.
    • Strong knowledge in .Net Core / ASP.Net / MVC/ C#
    • Experience/ Knowledge in OOP programming languages
    • Knowledge of JS frameworks including React and Typescript would be an added advantage
    • Client-side styling knowledge using SASS and CSS frameworks
    • Bring an ownership mindset with quality orientation and DevOps experience.
    • Version Control (e.g. Git)
    • Design Patterns and the ability to write clean code
    • Develop with WCAG guidelines and accessibility in mind.

    Active Directory Systems Administrator

    Job Title : Active Directory Systems Administrator
    Department : ETS
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • As Active Directory Administrator, you are responsible for installation and configuration of Active Directory, planning and implementation of active directory migration.
    • Can work in Dynamic and collaborative workplace where you have to provide creative and thoughtful solution as Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.

    What We Expect You To Have

    • Minimum 5 years’ experience performing as a System Administrators with windows server Administration and Active directory administration.
    • Experience in Group policy implementation and troubleshooting.
    • Experience in managing site replication services.
    • Good command over Power Shell scripting to manage active directory
    • Should have knowledge about ADFS, office365 and Azure AD
    • Strong Experience in windows server, Active Directory and Group policy.
    • Should have knowledge about ADFS, Azure AD, office365 , AWS and other networking technology.
    • Excellent Verbal and written communication skills and ability to work with Global team.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Ability to effectively multi-task and successfully manage multiple projects.
    • Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
    • Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment, and supplies.
    • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

    Technical Recruiter

    Job Title : Technical Recruiter
    Department : ETS- Medallia
    Location : Gandhinagar

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter or Recruiter
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.

    Salesforce Developer

    Job Title : Salesforce Developer
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

     The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Participate in the evaluation, scope, and completion of new development requests.
    • Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
    • Create and maintain standard operating procedure (SOP) and system architecture documentation.
    • Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
    • Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
    • Solid understanding and detailed experience with Salesforce.com architecture.
    • Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.
    • Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • Excellent project management skills and a positive attitude
    • Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English.
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes

    What We Expect You To Have

    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • 2+ years of experience as a Salesforce.com developer
    • Scripting language experience e.g. Python
    • Salesforce.com certifications (App Builder, Developer I, Developer II…)
    • Strong understanding of Salesforce.com best practices and functionality
    • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment

    Technical Content Writer

    Job Title : Technical Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with a development team to understand the product and its documentation requirements.
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
    • Create and maintain the information architecture.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and developer guides.
    • Create tutorials to help end-users learn applications

    We Expect You To Have:

    • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar.
    • Excellent written and verbal communication skills in English.
    • Experience writing API documentation and testing APIs.
    • Experience with image creation using applications such as GIMP and Visio.
    • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams.
    • Experience with text markup in Docbook XML, HTML/CSS, or SGML
    • Analytical thinker with an ability to identify and solve problems in a logical manner.
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously.
    • High personal code/development standards (peer testing, unit testing, documentation, etc.)
    • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise.
    • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
    • Experience developing an information architecture for end-user documentation.
    • Experience with single source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
    • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)

    Quality Assurance Engineer

    Job Title : Quality Assurance Engineer
    Department : ETS - Medallia
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    Overview:

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    What You’ll Be Doing:

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.

    Journey Analytics Analyst

    Job Title : Journey Analytics Analyst
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Visit us: https: www.etechtechnologysolutions.com/career/

    WHAT WE OFFER

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    WHAT YOU’LL BE DOING

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    WHAT WE EXPECT YOU TO HAVE

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.
    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    You will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You’ll tackle real business problems by analyzing operational, customer and financial data, alongside some of the world’s largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You’ll analyze operational, customer, and financial data, alongside some of the world’s largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
    • You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
    • Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

    What We Expect You To Have

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Hands on experience working on R, Python and Regression (Preferred Multiple regression)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order

    AWS Admin

    Job Title : AWS Admin
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead
    Location : Gandhinagar

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift

    WFM Analyst

    Job Title : WFM Analyst
    Department : Workforce Management
    Reports to : WFM Manager
    Location : Gandhinagar

    Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
    • Responsible for developing long-term, short-term, and interval-level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modeling software, and other tools.
    • Ensure all required WFA data is tracked and trended on a continuous basis. 
    • Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues. 
    • Coordinates with the Director of Operations to interface with the client and handle account management issues.
    • To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
    • Provide staffing requirements, hiring plans, and training plans to the management for multiple accounts, which are complex in nature
    • Explanation of crucial business metrics and their importance to the leaders like – Non-Conformance, Schedule Adherence, etc.
    • Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real-time performance
    • Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
    • Maintain the historical volume’s file to ensure data integrity and up to date parameter
    • Generating process performance report on a Daily/weekly/monthly basis to display the performance charts to the internal (operations) & external clients.
    • Publishing the All Hourly / Half Hourly & EOD reports.
    • Real-Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
    • Launching the downtime in real-time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real-Time Adherence, Schedule Adherence, WorkForce Management Functions.

    We Expect You To Have:

    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
    • Ability to work independently & able to exercise strict confidentiality.

    PHP Developer

    Job Title : PHP Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What We Expect You To Have:

    • 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework
    • Must have experience building web applications using PHP CMS, PHP MVC
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Must have experience developing web services and API.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any SQL Database experience like MySQL, MongoDB, etc.
    • Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end.

    What You’ll Be Doing:

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel.
    • HTML/HTML5
    • CSS/CSS3/Bootstrap
    • JavaScript/jQuery
    • RestAPI /API Integration
    • Knowledge of SQL and hands-on with MySQL.

    Business Analyst

    Job Title : Business Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    What we offer?

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What We Expect You To Have:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    • Management either in college or at work to facilitate team work in remote setting will be preferred.

    What You’ll Be Doing:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data
    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    Data Analyst will help the team in driving critical business decisions by analyzing metrics and designing reports. He/She will be responsible to communicate these results to managers/clients and often provides suggestions based on their findings.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Prepare daily/weekly/monthly reports, presentations and share with the Management team/clients.
    • Writes and shares reports based on data compiled, tabulated, and computed.
    • Develop their own conclusions from sound statistical analysis.
    • Recommend solutions to issues with the operational business units.
    • Be able to effectively communicate their findings to management, Clients and stakeholders through various communication channels.

    What We Expect You To Have