Job Openings

USA Opening
  • Desktop Support

    Job Title : Desktop Support
    Department : IT
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 3 AM to 12 PM or 11 AM to 8 PM Monday-Friday with rotating weekends.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.

    Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Nacogdoches
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Desktop Support

    Job Title : Desktop Support
    Department : IT
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 7 AM to 4 PM Monday-Friday with rotating  saturdays.

    Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging  $15 to $19
    • Competitive salary and lucrative compensation plan based off sales performance .

    What You’ll Be Doing

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $15 to $19/hr
    • Competitive salary and lucrative compensation plan based off sales performance .
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required
    • High school diploma or general education degree (GED)
    • One year minimum of retention/soft collections/sales/customer service experience

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Pay Grade : $13.50/Training and $14.00/Production
    Location : Dallas
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Facilities Team Member

    Job Title : Facilities Team Member
    Department : Corporate Branding
    Location : Rusk

    Visit us: www.etechgs.com 

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Sweeps, mops, and vacuums hallways, office spaces, break rooms, and production flooring.
    • Regularly cleans and maintains kitchen/break room areas including refrigerators, microwaves, sinks, counter tops, and tables.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties trash and cardboard boxes throughout the building and take to dumpster.
    • Regularly cleans and maintains all furniture, fixtures, and equipment as outlined in the cleaning schedule provided by Sr. Facilities Coordinator.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    • Must be available to work 3:30pm- 12:00am, Wednesday through Sunday.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.

    Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Rusk
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities
  • Desktop Support

    Job Title : Desktop Support
    Department : IT
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 7 AM to 4 PM Monday-Friday with rotating weekends.

    Assistant Trainer- East Texas

    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.

    Call Center Quality Analyst Leader

    Job Title : Call Center Quality Analyst Leader
    Department : Etech Insights (EI)
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
    • Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
    • Design Audit Forms, get it approved by Ops and Client.
    • Take initiatives for process improvement.
    • Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
    • Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
    • Maintain minimum 95% schedule adherence of self and the team.
    • Must be accessible, available and flexible with shift timings.
    • Provide excellence when communicating with customers (internal and external).
    • Must be available to work remotely or from one of our Texas call centers. (Dallas, Lufkin, Nacogdoches, or Rusk, TX).

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Excellent Microsoft Excel, PowerPoint, and Word skills.
    • At least 1 year of management or supervisory experience.
    • At least 6 months of call center experience.
    • At least 6 months of call center Quality Analyst experience is preferred, but not required.

    Social Media Recruiter

    Job Title : Social Media Recruiter
    Department : Global Development
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Work from Home Opportunities

     

    What You’ll Be Doing?

    • Creates the social media recruitment strategy, which is aligned with the marketing and HR communication
    • Explores important recruitment niches
    • Finds important communication and discussions topics to increase the online presence of the organization
    • Engages the organization into the social media communication
    • Builds the strong internal network of contributors into discussions aligned with the social media strategy
    • Facilitates HR Recruiters in posting right job vacancies
    • Measures the social media performance in the recruitment area
    • Manages dedicated budget for the social media communication

    What We Expect You To Have

    • Social Media Knowledge
    • Strong Communication Skills
    • Networking Skills (internal and external)
    • Facilitation Skills
    • Strong Analytical Skills
    • Training Skills

    Bilingual Retention Sales Representative

    Job Title : Bilingual Retention Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

     What You’ll Be Doing

    • Competitive sales position with top performers averaging $12 to $15
    • Competitive salary and lucrative compensation plan based off sales performance
    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred

    Inbound Telephone Sales Representative

    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision, and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities 

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training
    • Knowledge of:
      • Basic Computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to: 
      • Follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Language Skills: 
      • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
      • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
      • Ability to read, write, and speak fluently in English.
      • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Mathematical Skills:
      • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Reasoning Ability: 
      • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
      • Ability to deal with problems involving several concrete variables in standardized situations.
    • Certificates, Licenses, Registrations:
      • Valid driver’s license or other Government-issued photo ID.

     

    Employment Coordinator

    Job Title : Employment Coordinator
    Department : Recruiting
    Reports to : Assistant Director of Recruitment
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Ensure all applications are worked through in a timely manner
    • Coordinate communication with applicants
    • Conduct pre-screen by telephone or video chat with prospective candidates
    • Multitask and navigate through multiple systems and databases
    • Assist candidates with virtual testing
    • Maintain Applicant Tracking systems and update candidate information
    • Complete New Hire paperwork with newly onboarded talent
    • Conduct Social Security Verifications for all new hires
    • Convey information about Etech to candidates
    • Oversee document retention process for assigned location

    Online Chat Representative

    Job Title : Online Chat Representative
    Department : Operations
    Reports to : Sales Coach
    Location : Lufkin
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    Sales Representative

    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities
    • Competitive sales position with top performers averaging $12 to $15
    • Competitive salary and lucrative compensation plan based off sales performance

    What You’ll Be Doing

    • Bilingual Retention Sales Representative main focus is to quickly devise solutions they are presented with and offer additional services to enhance customers experience and devise solutions to problems the customer may be facing.
    • Professionally manage difficult or emotional customer situations, respond promptly to customer needs and to requests for service and assistance.
    • Exhibit objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive, high performing atmosphere; self-motivated with a passion for people

    What We Expect You To Have

    • Ability to access the customer’s needs by probing and uncovering their pain, building rapport, and negotiating to achieve a mutually beneficial one-call resolution.
    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly on their feet
    • Bilingual in English/Spanish preferred
    • Our call center is open Monday – Sunday; ability to work flexible hours, including evenings, weekends, holidays and overtime as required.
    • High school diploma or general education degree (GED)
    • One to three months related experience and/or training – preferred
  • Hotel Reservations Call Center Leader

    Job Title : Hotel Reservations Call Center Leader
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Supervises the daily activity of reservations team by monitoring, coaching, and developing each team member to ensure call quality, sales techniques, and compliancy guidelines are being met.
    • Maintain a complete, accurate, and up-to-date knowledge of guest rooms, resort facilities, activities, and local attractions.
    • Ensures all reservation inquiries by phone and e-mail are addressed promptly and efficiently. Partners with necessary departments to solve guest issues.
    • Determines work procedures, prepares staff schedules, and expedites workflow.
    • Responsible for production reports to each department concerned.
    • Knowledgeable in hotel and guest room facilities/services, and ensures reservations agents are equally knowledgeable.
    • Review/analyze call volume reports including abandonment rate, and take action as appropriate.
    • Issues written and oral instructions, and reprimands for schedule adherence, call quality, or any misconduct as outlined in employee handbook.
    • Displays excellent de-escalation skills, and effectively resolve conflicts. Builds strong relationships with peers and team members.
    • Remains open and responsive to coaching, and takes an active role in performance planning and goal setting.
    • Acts as a role model at all times and adheres to high ethical standards.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • Experience with Synexis and/or Resort Suite software is preferred, but not required.
    • At least 1 year of call center experience.
    • Management or supervisory experience is required.

    Reservation Sales Specialists

    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team. As a Reservation Sales Specialist at Etech, your primary responsibility is to exceed the expectations of internal and external customers by assisting guests with creating their Luxury Resort reservations and booking their personal wellness packages. It’s a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive hourly base pay and Compensation Incentives
    • Tuition Reimbursement
    • Casual Dress Code
    • Community Involvement Opportunities
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Be flexible in an environment by championing and embracing change
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    Schedule

    • Holidays may be required.
    • Monday to Friday and some weekends.
      • Pre-launch hours are 9am-6pm
      • Schedule must be flexible

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of: Basic Computer operations including keyboarding, proper grammar and syntax
    • Ability to: Follow directions, communicate information to customers, enter information into computer program, close a sale, and learn new products and services.
    • LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read, write, and speak fluently in English.
    • MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
    • CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license or other Government issued photo ID

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Reports to : IT Manager
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity, local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

    What We Expect You To Have

    • Must be able to commute within the city.
    •  Bachelor’s degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Operating systems such as Windows 7; 2000, NT, XP; Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; Networking; and Basic computer hardware.

    Customer Service Agent

    Job Title : Customer Service Agent
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Hourly Agent
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect

    Customer Service Representative

    Job Title : Customer Service Representative
    Department : Operations
    Reports to : Team Leader
    Pay Grade : HS-1
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    What You Will Be Doing

    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into computer database system.
    • Build strong relationships with team leaders and team members.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network
    • Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and
    • Company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have

    Knowledge of

    Basic Computer operations, including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.

    Ability to

    Follow directions, enter information into a computer program, and learn new products and services to help determine if a ticket can be suppressed safely or not and read a map. Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.

    Education and/or Experience

    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Mathematical Skills

    Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates, Licenses, Registrations

    Valid drivers’ license or other Government-issued photo ID.

Jamaica Opening
  • Account Leader

    Job Title : Account Leader
    Department : Operations
    Reports to : Site Leader
    Pay Grade : Salaried
    Location : Montego Bay

    Account Leader Requirements:

    May be responsible for 5,000 or more hours and/or manage multiple programs (6 or more depending on the program complexity).

    Summary:

    Manages sales activities of assigned programs and campaigns by performing the following duties personally or through subordinate supervisors.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Essential Duties And Responsibilities include the following. Other duties may be assigned.

    • Assigns Sales Coaches to work as leads for campaigns; oversees direction of all Sales Coaches, Assistant Sales Coaches respective campaigns and programs
    • Develops and implements strategic sales plans to accommodate corporate goals.
    • Directs sales forecasting activities and sets performance goals accordingly.
    • Works closely with Vendor manager (client) to review market analyses in determining customer needs, price schedules, and discount rates.
    • Directs staffing, training, and performance evaluations to develop and control sales program.
    • Directs channel development activity and coordinates sales distribution by analyzing call distribution, hours/call commitments with customer, and current staffing.
    • Works as a Trusted Advisor to the client.
    • Assigns sales campaigns to sales coaches.
    • Analyzes sales statistics to formulate policy and assist dealers in promoting sales.
    • Directs product simplification and standardization to eliminate unprofitable items from sales line.
    • May represent company at trade association meetings to promote product.
    • Delivers sales presentations to key clients in coordination with CEO, VP of Operations, or Program Implementation Director.
    • Meets with key clients, maintaining relationships and negotiating and closing deals.
    • Coordinates liaison between ops department and other internal units such as training, recruiting, HR, program implementation, and IT.
    • Analyzes and controls expenditures of division to conform to budgetary.
    • Assists other departments within organization to prepare manuals and technical publications.
    • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
    • Monitors and evaluates the activities and products of the competition.
    • Recommends or approves budget, expenditures, and appropriations for employee incentives and contests.
    • Build strong relationships with Sales Coaches and senior management staff.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    Supervisory Responsibilities:

    Manages subordinate supervisors who supervise a total of 30-600 employees in the Operations Department. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and directing training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

    Ability to:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

    EDUCATION and/or EXPERIENCE:

    High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    REASONING ABILITY:

    Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Operations Leader

    Job Title : Operations Leader
    Department : Operations
    Reports to : Account Leader
    Pay Grade : Salaried
    Location : Montego Bay

    Summary:

    Coaches and develops team of team members and sales coach(es)/team leaders to achieve their individual performance goals as well as team goals and is the primary driver in achieving campaign performance expectations working with the account leader in managing the sales/service activities of an assigned program or campaign with three or more sales coaches/team leaders by performing the following duties

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales coach(es) and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales coaches and assistant sales coaches
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales leaders
    • Other duties as assigned
    • Leading by example at all times and adhering to company policies.
    • May have minimal interaction with the client as needed depending on program

    SUPERVISORY RESPONSIBILITIES:

    May directly supervise approximately 15 FTE’s plus one or more Sales Coaches/Team Leaders and their respective teams on a Campaign in the Operations Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Acts as liaison between campaign sales coaches and account leader

    Knowledge of:

    Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.

    Ability to:

    Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.

    EDUCATION and/or EXPERIENCE:

    Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.

    LANGUAGE SKILLS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    MATHEMATICAL SKILLS:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    REASONING ABILITY:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    CERTIFICATES, LICENSES, REGISTRATIONS:

    Valid driver’s license or other Government issued photo ID.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is required to regularly communicate either by speaking or listening. The employee is required to sit for long periods of time and use their hands to handle or control. Occasionally, it may also include physical tasks that require substantial movements like reaching out for things. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee regularly works in inside environmental conditions. The noise level in the work environment is usually moderate.

    Medical Administrative Specialist

    Job Title : Medical Administrative Specialist
    Department : Operations
    Reports to : Team Leader
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Place high volume of outbound phone calls to record custodians
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact

    Sales Representative-Reservations

    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding
    • Work from Home Opportunities

    What You’ll Be Doing:

    • Handle escalated issues and deescalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
India Opening
  • Assistant Project Manager

    Job Title : Assistant Project Manager
    Department : Program Implementation
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Under the direction of the AD – PI, develops in depth understanding of the needs of the client and the key initiatives required for a successful program launch.
    • Interact with the client to develop New Program requirements. Compiles and analyses client requirements and establishes priorities for implementation.  Manages the process through a detailed Action Planning tool to successful implementation of all initiatives outlined on the program launch checklist.
    • Works closely with centre directors and account managers to ensure complete understanding of the project, project objectives, and priorities. Completes the Hiring Request for external candidates.
    • Ensures the establishment of a training curriculum to properly prepare program team for success.
    • Interacts with IT to ensure that all system requirements are met within agreed timeline.
    • Interacts with development personnel to assist in creation of project design documentation.
    • Interacts with development personnel to ensure timelines are being met for application and report development.
    • Manages the infrastructure needs of the program through launch and steady state.
    • Works hand-in-hand with the OPS leadership to allow them to focus their full attention on the team’s performance.
    • Works with internal department leaders to identify internal process improvement initiatives and create a plan of action.
    • Subject matter expert on efficiencies and productivity gains for internal operations
    • Must display creative problem solving, clear and concise communication skills, ability to lead a team of diverse individuals, and organize process improvements tactics.

    What We Expect You To Have

    • Bachelor’s degree or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Project Management Professional (PMP) experience and/or Operational management experience preferred
    • Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors
    • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of financial accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
    • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

    WordPress Developer

    Job Title : WordPress Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs alogn with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.

    QA Automation Engineer

    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)

    Dotnet Core Developer

    Job Title : Dotnet Core Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps

    What We Expect You To Have

    • 3+ years of professional experience in Dotnet Core, 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of Dotnet Core, C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Mandatory).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shifts

    SQL / SSRS Developer

    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • And have the ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.

    Asp.Net MVC Developer

    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services. Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift

    Data Analyst

    Job Title : Data Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https:  www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Overview

    As a Data Analyst, you will be responsible for turning data into information and information into insight. You will partner closely with various client facing teams to convert this insight into business decisions for our customers. You will have the opportunity to work on our core datasets such as Foot Traffic, Transaction and Survey data. You will be accountable for creating various dashboards, creating new metrics and methodologies, supporting product data backfills and daily pipelines as well as performing analysis to support our analytics, sales and Customer Engagement teams.

     What You’ll Be Doing

    • Collaborate with the Data Science and Engineering teams to enhance the analytic capabilities of the clients facing teams.
    • Gather requirements, develop and manipulate raw data from various sources to generate meaningful insights using SQL and BI tools such as Periscope.
    • Serve as a technical liaison between teams regarding data related technical issues.
    • Use AWS tools such as Redshift to develop and enhance market research metrics

    What We Expect You To Have

    • Bachelor’s degree
    • Advanced SQL knowledge, Postgres preferred
    • Experience with cloud services like AWS, Azure or Google Cloud.
    • Experience with data mining, reporting or data visualization.
    • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
    • Good business intuition and basic understanding of business principles
    • Demonstrated ability to communicate (verbally and written) effectively at all levels of the organization
    • Ability to manage multiple projects at a time while paying strict attention to detail
    • 1 to 3 years of experience
    • Working knowledge of Microsoft Excel
    • Market research experience is a nice to have
    • Knowledge of Python is nice to have

    Solutions Architect

    Job Title : Solutions Architect
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Overview

    As a member of the Advanced Technical Services team, you will drive growth for our Client by nailing and scaling the delivery of our latest technical offerings. You will support and lead the implementations of new and complex products to deliver positive customer outcomes. You will also codify learnings into scaleable delivery methodologies that ensure Client’s  Professional Services team can replicate this success.

    Some of the key products you will implement will include integrations with across the Microsoft Dynamics and Service Now stacks as well as home grown Client products.

    This role is client facing and a candidate must be able to interface with technical and non-technical stakeholders on the client team.

     What You’ll Be Doing

    • Support and lead highly technical implementations involving our latest platform capabilities and integrations with other software vendors like Salesforce,, ServiceNow, Microsoft Dynamics, and Adobe Analytics . Engage directly with customers and configure the Client product
    • When configuring an integration product, offer support to clients to ensure the integration is set up successfully in the other product (e.g. Microsoft Dynamics)
    • Codify learnings from early customer deployments into repeatable implementation methodologies.
    • Support and lead implementations of complex Client products

    What We Expect You To Have

    • 5+ years of experience in the software industry, with extensive knowledge of enterprise software technologies (CRM, ERP, HRIS, etc.).
    • Proficient with integration technologies and protocols (APIs, REST, HTTP, SFTP, etc.) and common web technologies, including JavaScript, XML, HTML, and CSS.
    • Previous experience configuring integrations across SaaS platforms in a client facing role.
    • Ability to develop data architectures – designing data flows that are aligned with customer information systems.
    • Familiarity with cloud service providers, such as AWS, Google Cloud, and Azure.
    • Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders.
    • Solution-oriented; passion for creative problem solving, comfortable tackling new and undefined problem spaces with minimal guidance.
    • Ability to understand, synthesize, and translate between complex business problems and technical concepts.
    • Strong technical project management, stakeholder management, and cross-functional leadership skills.
    • Dedicated to enabling others through effective teaching, coaching, and knowledge distribution.
    • Growth-minded; desire for continuous learning and proactively driving initiatives for improvement.
    • Bachelor’s degree in a technical major, such as Engineering, Computer Science, or Information Systems.
    • Hands-on experience with popular SaaS applications, such as Salesforce, Adobe, ServiceNow, and Microsoft Dynamics.

    BI Developer (Tableau)

    Job Title : BI Developer (Tableau)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     

     What You’ll Be Doing

    • Starting with our many source systems (SFDC multiple instances, Hubspot, Marketo, etc.), build data pipelines to bring scalable, repeatable data sets into our data warehouse environment (AWS/Redshift/Snowflake)
    • Translate business requirements into technical specifications to design, build and deploy various Business Intelligence solutions
    • Design and manage data models in data warehouse platform to enable efficient data consolidation, validation and visualization
    • Develop reports, dashboards and other BI solutions to meet business requirements by leveraging ETL, data modeling, data visualization best practices
    • Establish core data management principles and best practices
    • Perform tests and evaluations regularly to ensure data hygiene, security, privacy and integrity
    • Determine, enforce and document database policies, procedures and standards
    • High attention to detail
    • Quality first mindset, innovative thinker, eager to learn, grow, and develop
    • Team player with positive attitude and passion for the opportunity
    • Ability to communicate clearly and express complex technical information in “user friendly” language
    • Development and technical experience with Netsuite, SFDC, WDAY is a big plus
    • Strong understanding and demonstrated experience of SDLC, data governance principles

    What We Expect You To Have

    • 5+ years hands-on experience in complex reporting/analytics/dashboards solution designing, developing, implementing and maintaining in Tableau
    • 3+ years of using databases/data warehouses such as Snowflake, Redshift, SQL Server, or similar to build and maintain data models/queries/views in SQL
    • 1+ years of working with SaaS business apps like Salesforce, Marketo, Netsuite etc. as data sources.
    • 3+ years’ experience with translating business requirements into technical/functional solution designs, and implementing such solutions
    • Strong understanding of Tableau Desktop and Online/Server capabilities and limitations when paired with Snowflake data warehouse connection
    • Experience with using sales data from Salesforce CRM to develop sales metrics and empowering Sales/Marketing teams with key insights.
    • Experience working in a similar role for a SaaS company

    Data Visualization Specialist

    Job Title : Data Visualization Specialist
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations, and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development

    What We Expect You To Have

    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery or other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Data Visualization Lead

    Job Title : Data Visualization Lead
    Department : Etech Insights (EI)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Collaborate with a team of monitoring, evaluating, learning and knowledge management staff, program staff, web developers, and technical subject matter experts to solve problems and convey key messages using data visualization approaches, techniques, and methods
    • Develop intuitive and attractive static and interactive data visualizations using routine program monitoring data for websites, annual/quarterly/monthly reports, presentations to stakeholders
    • Interpret and produce unique data visualizations for a variety of implementation research products, including reports, briefs, presentations and peer-reviewed journal articles
    • Distill quantitative and qualitative data to communicate compelling stories to diverse audiences
    • Establish data visualization standards and explore new, cutting-edge tools to periodically raise those standards
    • Communicate results through presentations, reports, tools, and data visualizations for clients, internal staff, scientific journals, and other publications
    • Build capacity of MCSP staff in data visualization
    • Collaborate with teams in proposal writing and new program development
    • General management of a group of technical, engineering, and/or visualization analysts
    • Identify and assign priorities to complete projects
    • Perform day to day management of overall team support operations, possibly involving multiple projects or groups
    • Maintains close contact with customer representatives to identify and respond to customer requests
    • Submit and maintain status reports in order to show progress and problems to our Customers and company stakeholders
    • Provide consultation on development of metrics, identifying attributes and specifying data sources
    • Recommend metrics for forecasting predictive results
    • Identify metrics for causative analysis
    • Conduct process reviews and identify potential process improvements
    • Perform statistical analysis
    • Ensure potential sources of difficulty are communicated accordingly
    • Plan, manage, coordinate and directs the activities of multiple functional areas through program
    • Organize, direct and coordinate the planning and production of all project support activities
    • Demonstrate technical knowledge of visualization functional areas and programmatic knowledge

    What We Expect You To Have

    • Bachelor’s/Master Degree or 3-6 years relevant related experience
    • 3 or More Years Team Leadership in the Project Management field
    • Experience performing operations with budgetary oversight is a plus
    • 3+ Years of Cognos Analytics Experience, DB & SQL Experience, SAP Crystal Dashboard Design or Crystal Presentation Design
    • 3+ years managing application data models
    • Specialized skillsets in Information Computations design, computer and information sciences, graphic design, basic statistics, and data
    • Visualization, Media Arts and Sciences or equivalent of 3-6 years of relevant experience
    • Knowledge of graphics and visualization tools such as Adobe CS 5 Suite including Illustrator, Photoshop, InDesign, and Flash, Tableau, etc
    • Experience with data analysis and data visualization tools such as SAS, Excel, SPSS, MatLab/R
    • Ability to take complex information and/or large data sets and translate them for use in graphic or interactive visualizations for the web and/or other media
    • Familiarity with current web standards-based HTML, CSS and interactive tools such as JQuery, and other Javascript-based code libraries
    • Experience in developing different types of visualization products
    • Ability to collaborate with multiple diverse groups across teams
    • Ability to lead and work on multiple projects at one time
    • Strong interpersonal and collaboration skills
    • Strong oral and written communication skills
    • Exceptional analytical and problem-solving skill

    Developer

    Job Title : Developer
    Department : EGVerse- Medallia
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    Our focus is to create lasting impressions with each customer interaction. Reflect on the times you have been the customer and you left your experience feeling satisfied, appreciated, and valued. Simply put – these are the experiences you will use to deliver world-class results to our customer base.

    If you consider yourself to be a team player, goal-oriented and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    About Us

    Globally, we are over 3000 strong, and we are always searching for new team members which will offer fresh and innovative ideas and diverse approaches to everyday problem-solving. Etech is governed by 12-character commitments: Integrity, Valuing People, Teamwork, Accountability, Communication, Vision, Adaptability, Humility, Creativity, Teachability, Positive Influence, and Courage. Together, these 12 commitments guide our workplace culture and set the tone for how we treat each other.

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    We are looking for motivated frontend engineers to join our team. You will solve challenging technical problems, own your products end-to-end and help take our SaaS platform to the next level. This isn’t just an opportunity to join an amazing team, but also to have an impactful role in the way we evolve our product.  As a frontend engineer on the Living Lens Team, you will help build and enhance our core product. You will build on the client’s state-of-the-art core service infrastructure and platform.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Ship great software that is scalable and robust and then keep it humming.
    • Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
    • Partner closely with dependent teams across engineering to ensure uninterrupted service.
    • Incorporate best development practices and habits and help build tooling to enforce the same.
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews, and research spikes.

    We expect you to have:

    • 5+ years of experience developing enterprise grade software.
    • Experience/ Knowledge in OOP programming languages
    • Strong knowledge of JS frameworks including React and Typescript
    • Experience/ Knowledge in C# / .Net Core / ASP.Net / MVC
    • Client side styling knowledge using SASS and CSS frameworks
    • Bring an ownership mindset with quality orientation and DevOps experience.
    • Version Control (e.g. Git)
    • Design Patterns and the ability to write clean code
    • Develop with WCAG guidelines and accessibility in mind

    Content Writer

    Job Title : Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Research industry-related topics (combining online sources, interviews and studies)
    • Consistently brainstorming and collaborating with team for new ideas and strategies
    • Researching markets and industries to compare and create content that is innovative and original, and re-write the description in non-plagiarized format
    • Proofread and edit content before publication
    • Submit work to editor for approval
    • Conduct simple keyword research and use SEO guidelines to increase web traffic
    • Identify client’s needs and gaps in our content and recommend new topics
    • Ensure all-around consistency (style, fonts, images and tone)
    • Update website content as needed
    • Writing a wide variety of topics for multiple platforms (website, blogs, articles, banners, case studies, brochures, etc.)

    What We Expect You To Have

    • Master’s degree level or equivalent
    • Diploma in Content Writing would be a plus
    • Strong business writing and formatting skills with experience in communicating solutions and concepts through diverse methods such as text, graphics, tables, and lists
    • Excellent written English that can be adapted to a specific audience, subject and delivery medium.
    • Able to follow the instructions and specification diligently for each project
    • Basic understanding of software domain, including markets, trends and business drivers
    • Able to manage several assignments at once and meet deadlines under pressure
    • Well versed in Microsoft Office applications (primarily Microsoft Word, Excel, PowerPoint)
    • Extremely detail oriented and organized
    • Curious and creative thinkers, with a deep hunger to learn about the various products/software’s in the market and a willingness to ask questions and develop individually and as a team
    • Capable of quickly identifying grammatical and stylistic inconsistencies in English writing
    • Comfortable conducting thorough research quickly on multiple software categories and gathering data from vendor websites
    • Able to pick out the key points from source websites and organize them into a focused, logical description
    • A good communicator – whether you’re providing suggestions/ideas within team
    • Have strong work ethics, hardworking, set high goals for oneself, responds well to stretch roles and does not shy away from taking extra responsibilities

    Technical Recruiter

    Job Title : Technical Recruiter
    Department : ETS- Medallia
    Location : Gandhinagar

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyze the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
    • Open for Outstation hiring/placements.
    • Technical expertise with an ability to understand and explain job requirements for IT roles
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Proven work experience as a Technical Recruiter or Recruiter
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.

    Salesforce Developer

    Job Title : Salesforce Developer
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

     The Salesforce Developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. The successful candidate will have experience working with Salesforce platforms, application development skills, and the ability to solve complex software problems. The developer will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. This role is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services org. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services org / Company.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Participate in the evaluation, scope, and completion of new development requests.
    • Develop in, Apex, JavaScript, Visualforce and other technologies to build customized solutions that support business requirements and meet project objectives.
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.
    • Create and maintain standard operating procedure (SOP) and system architecture documentation.
    • Seek out ways to utilize the Salesforce platform to improve processes and productivity, and make recommendations to support an organization scaling at a rapid pace.
    • Conduct long-term improvement operations to ensure compatibility with evolving project requirements.
    • Solid understanding and detailed experience with Salesforce.com architecture.
    • Proficiency in Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL.
    • Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • Excellent project management skills and a positive attitude
    • Able to work in a fast-paced environment with a hands-on approach and demonstrated ability to multi-task and think creatively.
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English.
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes

    What We Expect You To Have

    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • 2+ years of experience as a Salesforce.com developer
    • Scripting language experience e.g. Python
    • Salesforce.com certifications (App Builder, Developer I, Developer II…)
    • Strong understanding of Salesforce.com best practices and functionality
    • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, Workbench )
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment

    Salesforce Administrator

    Job Title : Salesforce Administrator
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Salesforce Administrator will help with ongoing development of our Salesforce.com deployment. The successful candidate will have a record of success in improving processes and adoption using Salesforce. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. This role is part technical project manager, part administrator, and part Salesforce analyst. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our Professional Services org and processes in Salesforce.com.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Serve as a system administrator for Professional Services org, owning areas like Service Cloud, Sales Cloud, and other products as necessary
    • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
    • Help develop and configure new case handling processes in Service Cloud
    • Complete regular internal system audits and prepare for upgrades
    • Help manage data feeds and other integrations
    • Help with the evaluation, scope, and completion of new development requests
    • Work with members of the user community to define and document development requirements

    What We Expect You To Have

    • Excellent project management skills and a positive attitude
    • Demonstrated ability to meet deadlines and prioritize simultaneous requests
    • A documented history of successfully driving projects to completion
    • Creative and analytical thinker with strong problem-solving skills
    • Must demonstrate exceptional verbal and written communication skills in English
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
    • +2 years of experience as a Salesforce.com administrator specifically working on Service Cloud
    • Salesforce.com certifications (Admin, Developer, Service Cloud Consultant…)
    • Proven ability to design and implement new processes and facilitate user adoption
    • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
    • Strong understanding of Salesforce.com best practices and functionality
    • Strong data management abilities
    • A demonstrated ability to understand and articulate complex requirements
    • Previous experience working in a SCRUM or agile environment

    Personal Wellness Guide

    Job Title : Personal Wellness Guide
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with Personal Wellness Support System Manger to ensure guest feedback, preferences and goals are properly documented and shared to ensure a seamless guest experience
    • Assist guest with using 3rd party technologies as it relates to their wellness goals
    • Provide feedback and encouragement to the guest based on their goals as it relates to our 5 pillars
    • Our team is available to guests 24/7 through the Amrit Customer Engagement Platform including text or messaging and inbound calls. Each PWG will be scheduled as needed to provide adequate staffing
    • Provide assistance and encouragement on workout plans, nutritional suggestions, leisure activities with the assistance of the guest’s Wellness Coach
    • Act as a liaison with the guest in between Coaching sessions
    • Ensure the safety and proper progression of guests participating in the wellness program
    • Maintain activity records of Personal Wellness Roadmap in order to track participation and plan for further wellness services
    • Send customized meal reminders, encouraging messages, open class alerts, end of day recap, video content library suggestions, etc
    • Share available activity information, dining menu assistance, food intake/lodging assistance
    • Assist with promotions and sales and upsell the spa and wellness programs
    • Build trust with guests and maintain a high degree of confidentiality

    We Expect You To Have:

    • Experience in a health-related discipline (like Nutrition, Ayurvedic Medicine, Exercise Science, and/or Yoga/Mindfulness)
    • Experience working in a hotel or resort in a similar capacity, preferably in a preopening setting
    • Excellent communication skills and ability to professionally interact and build rapport with guests of all ages and demographics
    • Adaptable/flexible – Ready to work in a 24/7 environment
    • Think critically and proactively problem solve
    • Experience in customer support is a plus
    • Proficiency in MS Office
    • Proficiency in English
    • Time management and planning skills
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies and procedures as outlined in the Team Member Handbook
    • Ability to follow directions, communicate information to customers, enter information into the computer program, close a sale, and learn new products and services
    • A minimum of high school diploma or general education degree (GED); or high school senior in good standing. Customer service and sales experience preferred, but not always required. Additional wellness modality certifications or experiences

    Technical Content Writer

    Job Title : Technical Content Writer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with a development team to understand the product and its documentation requirements.
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
    • Create and maintain the information architecture.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and developer guides.
    • Create tutorials to help end-users learn applications

    We Expect You To Have:

    • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar.
    • Excellent written and verbal communication skills in English.
    • Experience writing API documentation and testing APIs.
    • Experience with image creation using applications such as GIMP and Visio.
    • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams.
    • Experience with text markup in Docbook XML, HTML/CSS, or SGML
    • Analytical thinker with an ability to identify and solve problems in a logical manner.
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously.
    • High personal code/development standards (peer testing, unit testing, documentation, etc.)
    • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise.
    • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
    • Experience developing an information architecture for end-user documentation.
    • Experience with single source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
    • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)

    Quality Assurance Engineer

    Job Title : Quality Assurance Engineer
    Department : ETS - Medallia
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    Overview:

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    What You’ll Be Doing:

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.

    Journey Analytics

    Job Title : Journey Analytics
    Department : ETS - Medallia
    Reports to : Lead
    Location : Gandhinagar

    Summary

    The Data Intelligence Solutions team implements and manages Text Analytics, Speech Analytics, CX Journey and the Social platforms for leading global companies across retail, financial services, hospitality, high-tech, and other industries, including the public sector. As a member of the team, you will work with senior decision-makers at admired brands on a mission-critical task — helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You consult with clients to address and answer specific business questions they may have, as well as proactively analyze and study their data to provide valuable insights and findings that may not currently be known or evident to the client. You will gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. And, mainly, you get to build: Build improvements for our customers, build a great company, and build a new industry.

    The Role

    As a Data Engineer, you will lead the ingestion of massive data volumes into Clients platform using SQL, integrating it with downstream customer and third-party systems. You will work closely with a CX Journeys Expert to translate business needs and product capabilities into successful integrations. This role is an integral part of the CX Journeys organization. You will become an expert of Client platform and integration capabilities, influencing the Client product roadmap with your advocacy for customer’s needs.

    Responsibilities:

    • Architect, implement and deploy new data models and data processes in production.
    • Perform data analysis to generate business insights.
    • Interface with Engineers and Product Managers to understand product goals and data needs.
    • Build data expertise and own data quality for allocated areas of ownership.
    • Support critical data processes running in production.
    • Collaborate with customers in assembling large, complex data sets that meet functional business requirements.

    Minimum Qualifications

    • BA/BS degree in Computer Science or related technical discipline.
    • Programming knowledge in Python or R.
    • Knowledge of SQL
    • Knowledge of database systems
    • Experience with scripting common DBA recurring tasks.

    Preferred Qualifications

    • 5+ years of experience with SQL environments and integration products.
    • Strong proficiency in SQL with experience building ETL jobs in large scale data environments.
    • Experience with Linux
    • Experience with JavaScript and JSON
    • Strong data analysis and visualization skills with experience building dashboards in (Tableau or other data visualization tools).
    • A self starter with the ability to deal with ambiguity, connect dots and adapt to a fast changing environment.
    • Ability to work both independently and in a tight knit team.
    • Experience using Google Cloud Platform.

    Strategy Analytics Analyst

    Job Title : Strategy Analytics Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    You will work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers.

    You’ll tackle real business problems by analyzing operational, customer and financial data, alongside some of the world’s largest customer feedback datasets. This role will position you for many career growth options at the intersection of customer experience, management consulting, and data science.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You’ll analyze operational, customer, and financial data, alongside some of the world’s largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
    • You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
    • Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

    What We Expect You To Have

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Hands on experience working on R, Python and Regression (Preferred Multiple regression)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution

    AWS Admin

    Job Title : AWS Admin
    Department : Etech Technology Solutions (ETS)
    Reports to : Lead
    Location : Gandhinagar

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift

    Full Stack Developer (.Net)

    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift

    PHP Developer

    Job Title : PHP Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What We Expect You To Have:

    • 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework
    • Must have experience building web applications using PHP CMS, PHP MVC
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Must have experience developing web services and API.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any SQL Database experience like MySQL, MongoDB, etc.
    • Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end.

    What You’ll Be Doing:

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel.
    • HTML/HTML5
    • CSS/CSS3/Bootstrap
    • JavaScript/jQuery
    • RestAPI /API Integration
    • Knowledge of SQL and hands-on with MySQL.

    Business Analyst

    Job Title : Business Analyst
    Department : ETS - Medallia
    Location : Gandhinagar

    We are hiring for one of the top most SaaS based reputed clients based at US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    Job Description:

    As an analyst, you will first learn a lot about the client platform and how to configure/create a solution for its customers through extensive product training. After that you will work with client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    The Role:

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining and testing our software for new customers to managing customer accounts post launch.

    Responsibilities:

    Product Implementation:

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions

    Client Management:

    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    Qualification Required:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage

    Preferred Candidates:

    • Experience in management consulting, IT consulting, market research, and/or enterprise software client management either in college or at work to facilitate team work in remote setting will be preferred.

    Reporting Analyst

    Job Title : Reporting Analyst
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Calculates factors such as Utilization, and other performance metrics and production data.
    • Writes and distributes production reports based on data compiled, tabulated, and computed.
    • Determines the sources of the data information required for the reports.
    • Updates and ensures data integrity in Medallia’s PSA tool.
    • Maintains files of documents used and prepared.
    • Charts production, based on statistics compiled, for reference by production and management personnel.
    • Communicates system errors or problems.
    • Conduct analysis and recommend solutions to performance issues with the operational business units.
    • Build strong and effective working relationships with team members and internal departments.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.

    What We Expect You To Have

    • Bachelor’s degree preferably in Math, Statistics or Engineering related field.
    • Proven record of accuracy and attention to detail.
    • Expertise in Excel/Google Spreadsheets (Data Analytics) is a prerequisite.
    • Good knowledge of database languages such as SQL, MAQL.
    • Experience of working on SFDC and knowledge of BI tools such as Tableau will be an added advantage.
    • Must be fluent in written and spoken English.
    • Attitude – Positive and go getter. Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
    • Ensures a high level of quality in all administrative efforts.
    • Knowledge of Company policies and procedures as outlined in the employee handbook
    • Ability to prioritize and multitask; Effectively communicate using proper grammar and syntax; Exhibit a professional image and demeanour at all times; Pass skills tests which includes Advanced qualifications test on Excel as necessary. Must be capable of problem-solving promptly and independently while under pressure.
  • Talent Acquisition Specialist

    Job Title : Talent Acquisition Specialist
    Department : Recruitment
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Pre-screen & engage quality applicants interested to work with us
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Assists Talent Acquisition team to develop and maintain contacts with Colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organised and structure approach to work & meet OR exceed deadlines and target

    System Administrator

    Job Title : System Administrator
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required:

    • Bachelor’s degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience

     What You’ll Be Doing

    • User administration (setup and maintaining account) and Maintaining system
    • Verify that peripherals are working properly
    • Quickly arrange repair for hardware in occasion of hardware failure
    • Monitor system performance and create file systems
    • Install software and create a backup and recovery policy
    • Monitor network communication
    • Update system as soon as new version of OS and application software comes out
    • Implement the policies for the use of the computer system and network
    • Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
    • Create new users, resetting user passwords and lock/unlock user accounts
    • Monitor server security & special services etc.
    • DGSET, UPS, Telco systems and CCTV maintenance
    • Replaces defective or inadequate software packages and computer Hardware and other IT devices
    • Refers major hardware problems to service personnel for correction
    • Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
    • Provide technical support on call and on site as per customer requirement
    • Helpdesk Support to internal and external customer Inventory management

    We Expect You To Have

    • Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
    • Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
    • Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
    • Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
    • Communicate and work well with peers across departments; and prioritize work
    • Language Skills – Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
    • Reasoning Ability – Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    • Certifications, License & Registrations – MCSE, MCP, related certificate requirement with good Hardware knowledge
    • Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate

    Customer Service Representative – Prime Agent

    Job Title : Customer Service Representative – Prime Agent
    Department : Etech Insights (EI)
    Location : Vadodara

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Organized and thrives in a complex work environment, balancing multiple task and priorities and responding promptly to customer inquiries.
    • Always ensuring a high-level customer service experience with every interaction
    • Ability to correspond courteously & professionally via email and phone
    • Handle queues for areas of responsibility to ensure response time and quality goals are meet
    • Ability to identify and make effective decisions based on level of authority to resolve, and escalate to other resources to provide resolution in a timely manner
    • Attention to detail and ability to learn and retain knowledge of services and offerings
    • Create claim refunds for eligible guests under our policy guidelines
    • Liaising with guests and/or affiliates to resolve medium to high complexity issues via phone and or email on various topics such as but not limited to confirmation of reservations, modifications, special requests, cancellations, requests for information, payment related information
    • Providing accurate, valid, and complete information by using the right tools, methods, and processes, for a positive customer service experience.
    • Have a problem-solving and solutions driven mentality
    • Navigating different online tools (Zendesk, Incontact) and other hotel partner websites to locate and provide accurate information, following set process and procedures
    • Respond promptly to customer inquiries. ( via ticketing in Zendesk)
    • Strong verbal and written communication skills
    • Handle and resolve customer complaints.
    • Ensure that refunds are applied timely and accurately to each customer account.
    • Provide excellent service and communication through phone and email with customers, affiliates, and hotels/suppliers.
    • Route direct requests and unresolved issues to the designated resource based on inquiry.
    • Handling escalated inquiries from travellers who have run into an issue or concern with their hotel booking.
    • Seek to understand the customer’s needs; research & analyse the inquiry to provide options that best meet the needs of the customer
    • Coordinating with 3rd party agents to resolve the travel and hotel booking inquiries.
    • Working with other hotel partners to assist travellers with their service inquiry.
    • Capable of resolving complex issues without Supervisor guidance
    • Goal oriented and willing to exceed expectations
    • Works quickly without sacrificing the quality of work (QA Scores should be >85%)
    • Able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM and taking notes in your helpdesk), all while attending to the customer’s needs
    • Will be expected to handle inbound service & sales calls based on business needs
    • CSRs are expected to resolve 10 tickets per hour (>=80 tickets per day)
    • Adhere to the schedule allotted by the leader (>90% adherence required)
    • Taking ownership of the tickets (i.e., you are responsible for the tickets assigned to you, and should be solved in a given time frame)
    • Other duties may be assigned as necessary

    We Expect You To Have

    • HSC & Above
    • Ability to assist with planning and arranging travel inquiries while collaborating with all departments.
    • Strong geographical skills.
    • Experience dealing with irate customers and following cash applications or accounts receivable guidelines.
    • 1-2 years of experience within the travel hospitality/airline industry and or customer service preferred.
    • Proficiency in the Microsoft Office Suite and advanced Internet skills (Word, Outlook, PPT and Excel).
    • Excellent phone etiquette with a high degree of professionalism in communication.
    • Highly motivated & passionate with an affinity for excellence customer service
    • Ability to meet assigned deadlines; meet and or exceed quality goals
    • Ability to handle high volume transaction inquiries and maintain quality expectations
    • Ability to work ANY schedule in a 24-7 call center

    Quality Analyst

    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills

    Customer Experience Specialist

    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order