Job Openings

USA Opening
  • Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Job Title : Receptionist
    Job Location : Work From Office
    Department : Human Resources
    Reports to : HR Manager
    Pay Grade : $14.00- $14.50 per hour depending on qualifications.
    FLSA Status : Hourly Support (Non-Exempt)
    Location : San Antonio
    Schedule & Shift : Mon-Tues: 12:00pm – 9:00pm, Wed- Fri: 12:00pm – 6:30pm.

    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary
    • Tuition & Day Care Reimbursement
    • Medical, Life, Vision, and Dental Insurance
    • 401k Matching Program
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards them to appropriate personnel.
    • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
    • Answers questions about the organization and provides callers with addresses, directions, and other information.
    • Welcomes on-site visitors, employees, vendors, and applicants to determine the nature of business and announce visitors to appropriate personnel.
    • Maintains class sign-in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete the deduction form and send it to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues pass when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: following up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 3-6 months of related experience.
    • Must pass a standard drug screen.
    Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $14/hr
    Location : San Antonio
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Receptionist
    Department : Human Resources
    Reports to : HR Coordinator
    Job Location : Work From Office
    Pay Grade : $14 to $14.50
    Location : Dallas
    Hours : Open Availability - Shift Options (9AM to 6PM, 10AM to 7PM or 11AM to 8PM)

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, Life, Vision, and Dental Insurance
    • Supplemental Insurances

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards them to appropriate personnel.
    • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.
    • Admin Responsibility – Assists HR Coordinator with maintenance of all employee records accurately scanning/filing appropriate documentation
    • Works with Recruiting team, assisting with new hire process including; assessment tests, drug screening and paperwork.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 3-6 months of related experience.
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
  • Job Title : Sales Representative
    Department : Operations
    Location : Lufkin
    Visit us: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $14 for training and $14.50 production
    Location : Palm Beach
    Schedule & Shift : M-F 9am-6pm Every other Saturday 8am-5pm

    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
Jamaica Opening
  • Job Title : Operations Leader
    Job Location : Work From Office
    Department : Operations
    Reports to : Account Leader
    Pay Grade : SS-3
    FLSA Status : Exempt
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition 
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What you’ll be doing:

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales/team leaders and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales/team leaders and team by monitoring, coaching and developing each sales/team leader and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales/team leaders and assistant sales/team leaders
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales or team leaders
    • Other duties as assigned
    • Leading by example at all times and adhering to company policies
    • May have minimal interaction with the client as needed depending on program

    What we expect you to have:

    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with sales/team leaders and team members, effectively monitor, and evaluate job performance and coach and develop sales/team leaders and team members as needed; develop and maintain relationships with peers across departments.
    • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Customer Care Associate
    Job Location : Work From Office
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition 
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What you’ll be doing:

    • Deliver the utmost quality customer experience.
    • Effectively multi-task and handle multiple accounts/tools/websites simultaneously.
    • Access and research multiple sources of data and effectively solve problems.
    • Work efficiently in a fast-paced environment on a variety of work schedules including days, nights, weekends, holidays, etc.
    • Agents will be required to use their personal phones to receive the MFA code.

    What we expect you to have:

    • Candidate must be 18 years or older to be considered.
    • A minimum of 4 CXC subjects including English is required with a minimum of 6 months of Call Center experience.
    • If No CXC – then a minimum of 1 year of Call Center experience is needed.
    • Computer proficiency skills with a minimum of 25WPM typing speed.
    • Possessing good negotiation skills
    • Candidate must possess a Valid ID, TRN, and NIS.
    • Flexible to work any assigned Shift any day of the week including weekends and public holidays.
    • HEART/NTA Customer Service Certificate is accepted.
    • Clear and Effective communication skills in English including active listening and conversational skills.
    • You will need to be residing in the following areas in order to be eligible for this profile – St.James, Westmoreland, Hanover and Trelawny.
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Location : Montego Bay
    Visit us: www.etechgs.com

    What We Offer

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition and Birthday Club
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You’ll Be Doing

    • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and
    • telecommunications technology/software to give information and answer questions
    • Enter data into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Basic Computer operations including keyboarding, proper grammar and syntax
    Job Title : Reservation Sales Specialist
    Job Location : Work From Office
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Up to $500 JMD per hour
    Location : Montego Bay
    Schedule & Shift : Flexible to work any 8 hours shift between 7 am- 1 am including weekends and public holidays
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Excellent Health, Vision, and Dental Benefits
    • Tuition Reimbursement
    • Free Transportation
    • Community Involvement Opportunities
    • Amazing Paid Time Off
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all incoming calls are answered with courtesy and ensure efficient resolution of all guests’ inquiries for various hotel services and operations.
    • Provide a friendly welcoming greeting with all client interactions.
    • Assist in booking and blocking any rooms according to required standards and managing all special reservations and monitoring all reservations and discounts.
    • Ensure compliance with all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge of all room types and its availability.
    • Provide excellent customer service for all hotel inquiries.
    • Features and benefits of the property are to be provided with enthusiasm and without prompting.
    • Staff customize the experience by determining preferences, offering a choice room/bed type etc.
    • Inquire about any special requests for the client.
    • Make sure to fully explain guarantee and cancellation policies to guests.
    • Skillfully and knowledgeably address inquiries and requests and speak clearly.
    • Ask for the correct spelling of caller’s name and recognize repeated guests.
    • Ask the caller’s contact details like mobile number, e-mail etc. if they are first time visitor.
    • Make sure reservation details are reviewed including hotel location, arrival/departure, dates, time, the spelling of names, address and e-mail.
    • Rate and room /bed type preference is confirmed, along with special requests, confirmation number is provided.
    • Ask which e-mail address they would like to use to send the reservation confirmation.
    • Enquire about concierge services for airport transfers, pre-arrange entertainment, local transportation, or directions.
    • Standard check-in and check-out times are provided to clients along with early check-in and check-out charges in case requested by guests

    What We Expect You To Have:

    • Minimum of Four (4) CXC/GCE subjects (Including English Language and a Math Subject City and Guilds Math and English also accepted or a HEART Level-I or II Customer Service, Team Jamaica or Front Desk-related certificate
    • Minimum of 1 year hotel reservations/ front desk or call center reservations experience.
    • Excellent verbal and written communication skills
    • Excellent relationship building and rebuttal skills
    • Must be at least 18 years old
    • Valid Government ID, NIS, T.R.N
    • Ability to type a minimum of 26wpm
    • Ability to work a flexible schedule
India Opening
  • Job Title : Real Estate Account Executive
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar

    WHAT YOU’LL BE DOING:

    • Prepare Daily Deposit Reconciliation of property based on yardi and bank statement
    • Prepare regular collection comparison reports
    • Check and ensure regular recording and payment of utilities bill payment
    • Bank reconciliations of properties tasks that is not limited to and would include research and record the outstanding cash items
    • Credit Card reconciliations related tasks
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable batches
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis
    • Assist in the month-end closing duties
    • Prepare wire transfers and/or check requests as needed.
    • Provide assistance in Financial statement preparation, review, and analysis
    • Maintain monthly schedules for recurring journal entries (Insurance, taxes, Depreciation/Amortization)
    • Calculate monthly accruals for contract services and provide assistance in the calculation of monthly accruals for the contract service.

    WHAT WE EXPECT YOU TO HAVE:

    • Minimum of Bachelor’s/ Master’s degree in commerce or Finance (Inter CA/ ICMA/ M.com/ MBA)
    • Must be willing to work in night shifts or as per US shift timings
    • Knowledge and experience in Yardi software
    • Advanced skills in Microsoft Excel is mandatory, and high proficiency in PC skills, Microsoft Word and Outlook
    • Must be professional, energetic and positive
    • Must be dependable, and capable to work independently and in team
    • Must have excellent verbal and written communication skills.
    Job Title : SOC Analyst
    Job Location : Work From Office
    Department : Security
    Location : Gandhinagar

    WHAT YOU’LL BE DOING:

    • 24X7 real-time monitoring of security situation at various real estate projects through Centralized Surveillance Systems.
    • Real-time reporting of suspicious activities, movement of people, vehicles, and equipment at the site(s)
    • Retain the audio and the video recordings as per the company policy.
    • Understand and resolve any of the technical issues, as required
    • Work in a daily nine hrs. shift

    WHAT WE EXPECT YOU TO HAVE:

    • Must have prior knowledge of IP camera systems, PC Client Software (VMS) and operational skills for surveillance systems
    • Conversant with the security, surveillance equipment, net work and software applications.
    • Must have good English communication skills, good video analytics skills
    • Security or service background will be an added advantage.
    • Be Flexible in working hours which is must
    • An unerring attention to detail
    Job Title : Project lead – Python
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Architect, develop, and maintain a highly scalable data warehouse and build/maintain ETL processes.
    • Utilize Python integrate several heterogeneous operational systems across the business into cloud based data warehouse
    • Integrate third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Responsible for High level & low-level Data flow design.
    • Collaborate in dimension model design and data layer for end user querying.
    • Co-ordinate with upstream system owners and downstream system owners to keep data warehouse implementation and changes in synch.
    • Lead, train and mentor a team of data engineers.

    WHAT WE EXPECT YOU TO HAVE:

    • 8+ years of experience in understanding of best practices for building and designing ETL code using python
    • Engineering/ Master’s Degree from a good Institute (preferably Computer Science or related)
    • Hands on with python programming language for data extraction and analysis from integration perspective.
    • Strong Intergradation experience with third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Strong Knowledge of the different storage solution like SFTP, S3, FTP etc..
    • Experience working as an ETL resource in a Data Engineering, Data Warehousing or Business Intelligence team
    • Understanding of data integration/data engineering architecture and should be aware of ETL standards, methodologies, guidelines and techniques
    • Familiar with different project management methods
    • Familiar with software development design patterns and apply them in software design.
    • Strong understanding of SQL queries, aggregate functions, Complex joins and performance tuning
    • Should have good exposure of Databases like Redshift/Snowflake/SQL Server/Oracle/PostgreSQL (any one of these)
    • Broad understanding of data warehousing and dimensional modelling concepts
    Job Title : Sr. SQL Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports.
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    WHAT WE EXPECT YOU TO HAVE:

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Having experience in MSSQL/Postgres Development
    • Ability to Create Store Procedure
    • Ability to Create Dynamic Query
    • Ability to Create Functions
    • Ability to Optimized Query Having experience in NoSql like Mongodb
    • Working experience in JSon and xml files in SQL, Good to have mariadb, MySQL
    • Shift time: 8:30 PM to 5:30 AM
    Job Title : Project Finance Executive 
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What You’ll Be Doing (Roles & Responsibilities) 

    • Create financial models to evaluate potential new development or investments opportunities 
    • Research / Cross check assumptions made to prepare financial model, and to prepare sensitivity test 
    • Research various funding sources for debt, mezz or equity 
    • Prepare multi property presentation package for various funding sources 
    • Prepare applications for financing to various funding sources 
    • Follow up with various funding sources to receive term sheet and help them with due diligence 
    • Obtain term sheets 
    • Obtain commitment letters 
    • Provide information required by funding sources to timely complete their due diligence 
    • Prepare and help to close financing with funding sources 
    • Manage future funding draws while project is being constructed
    • Maintain all the records like Vouchers, Receipts, Bills, and Payments 
    • Monitor the cash-flow position and ensure adequate funds for operations 
    • Ensure submission of monthly reports which includes monthly profitability cash flow and balance sheet for each property 
    • Assist with review of contracts, preparing the budgets and suggest avenues for cost optimization 
    • Ensuring daily bank reconciliations / bank entries and correspondences with bank officials 
    • Preparing ad hoc reports and supporting the finance controller in day-to-day operations, along with other duties that may be assigned from time to time, based on the organizational requirements. 

    What We Expect You To Have:

    • Minimum of Bachelors or Masters degree in Commerce or Finance
    • 3 to 5 years of experience in Real Estate Finance performing above responsibilities
    • Must have outstanding quantitative skills
    • Advanced PC skills and knowledge of Microsoft Office (Excel, Word, Outlook), particularly Excel
    • Must be professional, energetic, and positive
    • Must be dependable, and capable to work independently and in team
    • Must have excellent verbal and written communication skills.

     

    Job Title : Sr. AWS Engineer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What we offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system. ip great software that is scalable and robust and then keep it humming; design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
    • Develop Medallia’s state-of-the-art platform including public and private cloud services.
    • Partner closely with other teams across engineering to ensure the best service quality.

    What We Expect You To Have:

    • 5+ years of experience in a similar role.
    • Experience of AWS: VPC, EC2, IAM, S3, CloudWatch, RDS, Systems Manager, Lambda, Route 53, SNS, CloudFront, WAF
    • Good troubleshooting knowledge
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Must have good knowledge on Linux OS and command line knowledge
    • Shift:12AM – 9AM
    Job Title : SQL Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports.
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    WHAT WE EXPECT YOU TO HAVE:

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Having experience in MSSQL/Postgres Development
    • Ability to Create Store Procedure
    • Ability to Create Dynamic Query
    • Ability to Create Functions
    • Ability to Optimized Query Having experience in NoSql like Mongodb
    • Working experience in JSon and xml files in SQL, Good to have mariadb, MySQL
    • Shift time: 8:30 PM to 5:30 AM
    Job Title : Civil Litigation Research and Support Analyst
    Job Location : Work From Office
    Department : Legal
    Location : Gandhinagar
    Visit us: https://www.etechgs.com/

    What you will be doing:

    • Be responsible for the day-to-day litigation support needs of the assigned cases and projects.
    • Responsible for efficient and effective legal help with all general business issues, real estate transactions, contracts, mortgages, notes, partnership agreements, mechanic liens and related work.
    • Assisting US advocates with complex lawsuits related to litigation, contracts, disputes.
    • Collaborate with the legal team in works related to litigation, lease transactions, property management, purchase and sale transactions, civil, commercial and construction related litigation work.
    • Effectively lead, manage and conduct business litigation, including drafting, able to work on e-discovery platforms, motions, attend hearings, conduct depositions, and calendar and docket control.
    • Build and maintain databases of the litigation for the documents and database.
    • Provide every type of timely support by being organized about documents.
    • Assist the legal case teams in case related support work as needed.

    What we expect you to have:

    • Law degree, min LLB.
    • 5-7 years experience, preferably in US civil/ contract/ business litigation matters and commercial / civil arbitration
    • Experience in multifamily apartment buildings and LIHTC (Low Income Housing Tax Credit) projects is a plus but not required.
    • Understanding of real estate law and industry knowledge that includes litigation, lease transactions, property management, and purchase and sale transactions, as well as civil commercial and construction litigation.
    • Capability to build excellent interpersonal relations, and excellence in communication
    • Strong analytical and research skills
    • Sound judgment and attention to details
    • Dependability
    • Ability to work under pressure and meet assigned deadlines
    • Multitasking skills who can meet and or exceed quality expectations
    • Proficient in the Microsoft Office Suite and advanced internet skills (Word, Outlook, Powerpoint and Excel)
    • Strong negotiating skills with both legal and financial / commercial issues
    • Ability to work independently with little or no supervision
    Job Title : Business Analyst
    Job Location : Remote
    Department : Medallia
    Location : Gandhinagar

     Visit us: https://www.etechtechnologysolutions.com/

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    Job Title : Senior Property Accountant
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar
    Visit u: https://www.etechgs.com/

    What We Offer:

    • Health Insurance
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Incentive based on Performance

    What You’ll Be Doing

    • Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
    • Analyze and research budget variances.
    • Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI.
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc…
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
    • Answer questions on monthly financials statements.
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
    • Establish and maintain relationship with banks and other financial institutions.
    • Assisting in month-end closing duties
    • Prepare and submit Form 1099 tax filings.
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
    • Assist property manager in annual budget process with Asset and Property Managers.
    • Assist property management with quarterly forecasts for assigned properties.
    • Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
    • Prepare wire transfers and/or check requests as needed.

    What We Expect You To Have

    • Flexibility working in US shift.
    • CA and/or minimum Bachelor’s degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
    • In-depth working knowledge of YARDI is MUST.
    • Knowledge with Excel, Word, Outlook.
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
    • Excellent organization, communication and interpersonal skills.
    • Must be a team player and enjoy working in a fast paced environment.
    Job Title : Database Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING

    • Create Tables, View functions, and stored procedures.
    • ETL Development and Job Scheduling.
    • Data Import/Export.
    • Design and develop reports for addressing program recurring reporting needs by creating SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).

    WHAT WE EXPECT YOU TO HAVE:

    • 3+ years of experience developing enterprise-grade software
    • Having experience in MySQL and MariaDB development
    • An understanding of the Create a Store Procedure process
    • A working knowledge of creating dynamic queries
    • The ability to create functions
    • Should be able to optimize queries
    • Good to have experience in NoSQL like Mongo dB
    • Flexibility with 12AM – 9AM time shift
    • SQL experience with JSon and XML files
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar
    Job Type : Full-Time

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : IT Helpdesk Technician
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
      Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We You’ll Be Doing

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    We Expect You To Have

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required.
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
    • Manage incidents and requests for a defined technology environment
    • Provide network specific technical expertise for the support of security network system.
    Job Title : Assistant Project Manager
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise

    What You’ll Be Doing (Responsibilities):

    • Maintaining project documentation
    • Managing the project team, including task delegation and work schedule
    • Assisting with the preparation and proofing of project deliverables
    • Supporting the project manager in the coordination of project team meetings
    • Preparing project management reports
    • Building and maintaining excellent client relationships
    • Ensuring that the project team is properly trained to perform and document all aspects of the project
    • Tracking and reporting project progress

    What We Expect You to Have:

    • B.E, B.Tech, MCA or equivalent qualification in Computer Science.
    • 8+ years of overall experience in field of technology at least 4+years into mean Stack technologies.
    • Strong technical background with Prior experience in managing a .NET with SQL and Mean stack product and cloud-based product would be good fit.
    • Excellent knowledge of .Net, NodeJS, Angular,SQL and Mongo DB.
    • Proven strong background and experience into client management, client coordination, software engineering as well as Project management.
    • Strong knowledge of project architecture and compliance knowledge of ISO, PCI DSS, Hippa.
    • Able to troubleshoot issues and determine the cause of a plan’s success or failure.
    • Structured approach with experience in agile methodologies.
    • Strong Leadership skills.
    • Ability to be productive in a globally distributed team through self-discipline and self-motivation.
    • Excellent communication skills.
    • Enthusiastic about new technology and its transformational abilities.
    Job Title : Asp.Net MVC Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : Cyber Security Auditor
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion
    • Liaise with technical security stakeholders on an ongoing basis
    • Set and continually manage technical project expectations with team members and others stakeholders
    • Conduct security audits of information systems against policy/process as defined with Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
    • Ability to travel between locations as necessary

    What We Expect You To Have

    • University degree in the field of Computer Science/Technology Management/and /or 2+ years related work experience
    • Certifications in Cyber Security and/or Technology fields a plus
    • 2 years direct work experience in a technical environment
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DDS, HIPPA, Privacy Sheild, etc. a plus.
    • Experience at working both independently and in a team-oriented, collaborative environment is essential
    • Can conform to shifting priorities, demands and timelines through analytical problem-solving capabilities
    • Reacts to project adjustments and alterations promptly and efficiently • Flexible during times of change
    • Ability to read communication styles of team members and contactors who come from a broad spectrum of disciplines
    • Persuasive, encouraging, and motivating
    • Ability to elicit cooperation’s from a wide variety of sources, including upper management, clients, and other departments
    • Possession of excellent analytical skills
    • Strong written and oral communication skills
    • Adept at conducting research into project-related issues and products
    • Must be able to learn, understand and apply new technologies
    • Customer service skills a must
    • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
    Job Title : Active Directory Systems Administrator
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Install and configure active directory and plan and implement active directory migration.
    • Can work in Dynamic and collaborative workplace where you must provide creative and thoughtful solution as an Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Operate, maintain, and improve System Center Operations Manager
    • Operate, maintain, and improve Active Directory Federation Service.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Domain administrator functions-
      • Creation and management of directory infrastructure
      • Monitoring and reporting associated with the reliability and security of the domain
      • Domain Controller Management
      • Policy monitoring and compliance
      • Configured Group Policy Objects to create a secure Windows Infrastructure
      • Manage group policy at root of domain and for Domain Controllers OU
      • Manage the root Users and the root Computers OUs
      • Install and manage security reporting tools used to monitor changes to the Active Directory
      • Coordinate and configure alarm distribution to OU Admins for OU-related events
      • Plan and manage all migrations and upgrades related to the AD or the DCs
    • Enterprise administrator functions-
      • Creation and management of the forest
      • Overall security and reliability of the forest
      • Creation and removal of domains
      • Management of trust relationship with ALS domain
      • Management of trust relationship with JGI-OSF domain
      • Full disaster recovery plan and practice of trust recovery
    • Schema Administrator functions-
      • Maintains security and integrity of schema
      • Oversees modifications to schema
      • Full disaster recovery plan and practice of schema recovery

    What We Expect You To Have

    • 3-5 years of relevant experience
    • 10+2 with Diploma or Graduation in Computer Science/BCA/IT or equivalent.
    • Should have good knowledge in Azure AD and AD connect.
    • Should have good Knowledge in PKI infrastructure, and SQL basics.
    • Responds to operations related enquiries, may act as first point of contact in subject matters.
    • Certification and additional skills:
      • Microsoft Azure fundamentals
    Job Title : Full Stack Developer (.Net)
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift
    Job Title : WFM Analyst
    Job Location : Remote
    Department : Workforce Management
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

     What We Offer

    • Transportation allowance (Applicable when working from office)
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
    • Responsible for developing long-term, short-term, and interval-level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modeling software, and other tools.
    • Ensure all required WFA data is tracked and trended on a continuous basis. 
    • Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues. 
    • Coordinates with the Director of Operations to interface with the client and handle account management issues.
    • To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
    • Provide staffing requirements, hiring plans, and training plans to the management for multiple accounts, which are complex in nature
    • Explanation of crucial business metrics and their importance to the leaders like – Non-Conformance, Schedule Adherence, etc.
    • Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real-time performance
    • Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
    • Maintain the historical volume’s file to ensure data integrity and up to date parameter
    • Generating process performance report on a Daily/weekly/monthly basis to display the performance charts to the internal (operations) & external clients.
    • Publishing the All Hourly / Half Hourly & EOD reports.
    • Real-Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
    • Launching the downtime in real-time and sharing the Lost Agent Minute Tracker with Higher Management & clients.
    • Monitoring programs for Real-Time Adherence, Schedule Adherence, WorkForce Management Functions.

    We Expect You To Have

    • Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Attention to detail.
    • Drive and ability to deliver excellent customer service to both internal and external customers.
    • Ability to work independently & able to exercise strict confidentiality.
    • Excellent English verbal and written communication
    Job Title : Python Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Work on deployment, maintenance, and support of current and new data center infrastructure including disaster recovery and high availability systems.
    • Experience in complex troubleshooting and resolve critical or escalated technical issues.
    • Tests, configures, and troubleshoot operational and network issues.
    • Ability to write simple SQL Queries and has basic maintenance skills with MS SQL and MySQL database systems.
    • Has familiarity using Wireshark and other protocol analyzers for system and network troubleshooting.
    • Participates actively in on-call rotations to support customers, which may include occasional after hours, weekends and national holiday shift work.
    • Take part in the development of processes and creates documentations, troubleshooting guide for new areas of work or knowledge.
    • Have hands on knowledge of Linux/Unix operating systems.

    WHAT WE EXPECT YOU TO HAVE:

    • B.E degree in Computer Science, Electronics or Electrical Engineering in technology and or equivalent work experience
    • Experience with Python, Linux, and the command line
    • An understanding of the Django framework
    • Knowledge of front-end JS, Vue JS, or React JS (an added advantage)
    • High proficiency in SQL (MS SQL/ MySQL / MongoDB.), Python, BASH shell scripting and CRON scheduling
    • Monitoring experience in Nagios, Data Dog, Cloud Watch or similar is desired.
    • Hands-on and demonstratable experience in configuration management skills to automate repetitive tasks
    • Excellent phone and verbal, writing communication skills. Good communication skills are a must to handle customers, technical and non-technical staff.
    • Excellent work ethics and customer focus
    • Initiative, critical thinking and good follow through are key
    • Experience with reporting, metrics, SLA management, and quality assurance
    • Any experience with Service Now or Jira or similar ticketing system is a plus
    • Flexible with 6:30 PM to 3:30 AM shift timings
    Job Title : Instructional Designer
    Job Location : Work From Office
    Department : Training and Development
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Internet allowance as per work mode
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Plan and design innovative and effective learning experiences that drive KPIs.
    • Create game plans for new materials that address key areas of opportunity.
    • Partner collaboratively with subject matter experts to round out knowledge where needed, while owning the quality and on-time delivery of the final product.
    • Become a subject matter expert on the following: Product knowledge, Training tactics, Training and Development processes, procedures, and policies.
    • Provide product feedback (at key phases) on functional design, feasibility, and usability along with necessary testing pre-launch.
    • Provide internal teams (e.g. Operations, Reporting) with updates on projects as needed.
    • Analyse the performance of agents on training you created and devise the next step for further upskilling them in their craft.
    • Request feedback from clients after the completion of a project. (If possible, a survey).

    We expect you to have:

    • Experience as a representative on a call center campaign and an understanding of technical aspects of teaching the use of call center technology
    • Knowledge of adult learning principles, activity-based facilitation, and learner-centered activities, Learning Management Systems, design principles, and pedagogy and andragogy
    • Ability to learn new T&D trends, build product strategy, and work with stakeholders within production, reporting, T&D, and operations, to get the work done.
    • Excellent interpersonal, verbal, and written skills
    • Ability to learn quickly and make on-the-spot decisions with limited information
    • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
    • High School Diploma or GED Required/College Coursework preferred

     

    Job Title : Technical Trainer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Reports to : Training Leader
    Location : Gandhinagar
    Visit us: https://www.etechgs.com/

    What We Offer

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP

    What You’ll Be Doing

    • Conducts Programming and logical training as per needs assessment by collecting information on employee skillsets. 
    • Creates technical training programs according to requirements. (Dot Net / Python / Node) 
    • Provides training schedules and agendas. 
    • Determines course content and objectives. 
    • Determines system utilization requirements by researching and testing systems. 
    • Evaluates technical employees and identifies areas needing improvement. 
    • Prepares training materials and sessions, in groups or individually. 
    • Reports data on completed courses, issues, and absences. 
    • Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary. 
    • Maintains technical knowledge by attending educational workshops and reviewing publications. 

    What We Expect You To Have

    • Strong working knowledge of IT 
    • Advanced technical skills in e-learning and mobile training 
    • Specialized knowledge of specific industries 
    • Strong teaching and mentoring experience 
    • Computer skills and familiarity with Microsoft Office Suite 
    • Great communication and interpersonal skills 
    Job Title : Quality Assurance Engineer
    Job Location : Remote
    Department : Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What we offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process\
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What you’ll be doing:

    • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
    • Create detailed, comprehensive and well-structured test plans and test cases
    • Estimate, prioritize, plan and coordinate testing activities
    • Design, develop and execute automation scripts using open source tools (optional)
    • Execute test cases (manual or automated) and analyze results
    • Evaluate product code according to specifications
    • Create logs to document testing phases and defects
    • Identify, record, document thoroughly and track bugs
    • Perform thorough regression testing when bugs are resolved
    • Develop and apply testing processes for new and existing products to meet client needs
    • Liaise with internal teams (e.g., BA, product managers) to identify system requirements
    • Monitor debugging process results
    • Investigate the causes of non-conforming software and train users to implement solutions
    • Track quality assurance metrics, like defect densities and open defect counts
    • Stay up-to-date with new testing tools and test strategies

    What we expect you to have:

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science, etc.)
    • Minimum 2 years of experience
    • Flexible working in US shift timings

  • Job Title : Fraud Prevention Analyst
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • This position is responsible for providing risk management on the sales/reservations side of our company
    • Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
    • Ensure data completeness, correctness and concurrency of data
    • Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
    • Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations

    What We expect you to have:

    • 2+ years of experience in risk management
    • 1 year Analytics/Data Analysis Experience
    • Experience with eCommerce domain is preferred and applicant should have International travel and geographical knowledge.
    • Understanding of end-to-end Reconciliation Control process for Merchant Operation.
    • Identify the opportunities of revenue recovery
    • Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
    • Excellent interpersonal, verbal and written skills
    • Customer Service (Voice) experience is plus
    • Process re-engineering and improvement
    • Candidates have chargeback knowledge will be a value add
    • Salesforce knowledge is an added advantage
    • Ability to maintain performance in an rapid and ever changing work environment
    • Ability to learn quickly and make on-the-spot decisions with limited information
    • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
    • Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
    • High School Diploma or GED Required/College Coursework preferred
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara
      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
    • Respond to multiple calls or emails; gather and verify required information as appropriate.
    • Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
    • Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
    • Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
    • Obtain all required information and relay the same to other departments as per the protocol.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills with superior typing speed;
    • An unerring attention to detail;
    • The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
    • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
    • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
    • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
    Job Title : English Language Trainer
    Job Location : Work From Office
    Department : Training & Development
    Location : Vadodara
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    Job Title : Customer Service Representative – Prime Agent
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Vadodara
      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Organized and thrives in a complex work environment, balancing multiple task and priorities and responding promptly to customer inquiries.
    • Always ensuring a high-level customer service experience with every interaction
    • Ability to correspond courteously & professionally via email and phone
    • Handle queues for areas of responsibility to ensure response time and quality goals are meet
    • Ability to identify and make effective decisions based on level of authority to resolve, and escalate to other resources to provide resolution in a timely manner
    • Attention to detail and ability to learn and retain knowledge of services and offerings
    • Create claim refunds for eligible guests under our policy guidelines
    • Liaising with guests and/or affiliates to resolve medium to high complexity issues via phone and or email on various topics such as but not limited to confirmation of reservations, modifications, special requests, cancellations, requests for information, payment related information
    • Providing accurate, valid, and complete information by using the right tools, methods, and processes, for a positive customer service experience.
    • Have a problem-solving and solutions driven mentality
    • Navigating different online tools (Zendesk, Incontact) and other hotel partner websites to locate and provide accurate information, following set process and procedures
    • Respond promptly to customer inquiries. ( via ticketing in Zendesk)
    • Strong verbal and written communication skills
    • Handle and resolve customer complaints.
    • Ensure that refunds are applied timely and accurately to each customer account.
    • Provide excellent service and communication through phone and email with customers, affiliates, and hotels/suppliers.
    • Route direct requests and unresolved issues to the designated resource based on inquiry.
    • Handling escalated inquiries from travellers who have run into an issue or concern with their hotel booking.
    • Seek to understand the customer’s needs; research & analyse the inquiry to provide options that best meet the needs of the customer
    • Coordinating with 3rd party agents to resolve the travel and hotel booking inquiries.
    • Working with other hotel partners to assist travellers with their service inquiry.
    • Capable of resolving complex issues without Supervisor guidance
    • Goal oriented and willing to exceed expectations
    • Works quickly without sacrificing the quality of work (QA Scores should be >85%)
    • Able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM and taking notes in your helpdesk), all while attending to the customer’s needs
    • Will be expected to handle inbound service & sales calls based on business needs
    • CSRs are expected to resolve 10 tickets per hour (>=80 tickets per day)
    • Adhere to the schedule allotted by the leader (>90% adherence required)
    • Taking ownership of the tickets (i.e., you are responsible for the tickets assigned to you, and should be solved in a given time frame)
    • Other duties may be assigned as necessary

    We Expect You To Have

    • HSC & Above
    • Ability to assist with planning and arranging travel inquiries while collaborating with all departments.
    • Strong geographical skills.
    • Experience dealing with irate customers and following cash applications or accounts receivable guidelines.
    • 1-2 years of experience within the travel hospitality/airline industry and or customer service preferred.
    • Proficiency in the Microsoft Office Suite and advanced Internet skills (Word, Outlook, PPT and Excel).
    • Excellent phone etiquette with a high degree of professionalism in communication.
    • Highly motivated & passionate with an affinity for excellence customer service
    • Ability to meet assigned deadlines; meet and or exceed quality goals
    • Ability to handle high volume transaction inquiries and maintain quality expectations
    • Ability to work ANY schedule in a 24-7 call center
    Job Title : Active Directory Systems Administrator
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Install and configure active directory and plan and implement active directory migration.
    • Can work in Dynamic and collaborative workplace where you must provide creative and thoughtful solution as an Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Operate, maintain, and improve System Center Operations Manager
    • Operate, maintain, and improve Active Directory Federation Service.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Domain administrator functions-
      • Creation and management of directory infrastructure
      • Monitoring and reporting associated with the reliability and security of the domain
      • Domain Controller Management
      • Policy monitoring and compliance
      • Configured Group Policy Objects to create a secure Windows Infrastructure
      • Manage group policy at root of domain and for Domain Controllers OU
      • Manage the root Users and the root Computers OUs
      • Install and manage security reporting tools used to monitor changes to the Active Directory
      • Coordinate and configure alarm distribution to OU Admins for OU-related events
      • Plan and manage all migrations and upgrades related to the AD or the DCs
    • Enterprise administrator functions-
      • Creation and management of the forest
      • Overall security and reliability of the forest
      • Creation and removal of domains
      • Management of trust relationship with ALS domain
      • Management of trust relationship with JGI-OSF domain
      • Full disaster recovery plan and practice of trust recovery
    • Schema Administrator functions-
      • Maintains security and integrity of schema
      • Oversees modifications to schema
      • Full disaster recovery plan and practice of schema recovery

    What We Expect You To Have

    • 3-5 years of relevant experience
    • 10+2 with Diploma or Graduation in Computer Science/BCA/IT or equivalent.
    • Should have good knowledge in Azure AD and AD connect.
    • Should have good Knowledge in PKI infrastructure, and SQL basics.
    • Responds to operations related enquiries, may act as first point of contact in subject matters.
    • Certification and additional skills
      • Microsoft Azure fundamentals
    Job Title : Customer Experience Specialist
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order.
    Job Title : Instructional Designer
    Job Location : Work From Office
    Department : Training and Development
    Location : Vadodara

    Visit us: https://www.etechgs.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Internet allowance as per work mode
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Plan and design innovative and effective learning experiences that drive KPIs.
    • Create game plans for new materials that address key areas of opportunity.
    • Partner collaboratively with subject matter experts to round out knowledge where needed, while owning the quality and on-time delivery of the final product.
    • Become a subject matter expert on the following: Product knowledge, Training tactics, Training and Development processes, procedures, and policies.
    • Provide product feedback (at key phases) on functional design, feasibility, and usability along with necessary testing pre-launch.
    • Provide internal teams (e.g. Operations, Reporting) with updates on projects as needed.
    • Analyse the performance of agents on training you created and devise the next step for further upskilling them in their craft.
    • Request feedback from clients after the completion of a project. (If possible, a survey).

    WE EXPECT YOU TO HAVE:

    • Experience as a representative on a call center campaign and an understanding of technical aspects of teaching the use of call center technology
    • Knowledge of adult learning principles, activity-based facilitation, and learner-centered activities, Learning Management Systems, design principles, and pedagogy and andragogy
    • Ability to learn new T&D trends, build product strategy, and work with stakeholders within production, reporting, T&D, and operations, to get the work done.
    • Excellent interpersonal, verbal, and written skills
    • Ability to learn quickly and make on-the-spot decisions with limited information
    • Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
    • High School Diploma or GED Required/College Coursework preferred