Job Openings

USA Opening
  • Job Title : Senior Training Leader
    Department : Training & Development
    Pay Grade : $40K plus potential for bonuses
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Facilities Team Member
    Department : Facilities
    Pay Grade : $10/hr.
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Sales Representative
    Department : Operations
    Location : Nacogdoches

    Learn more: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Pay Grade : $31,734/yr + potential for monthly bonuses
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Bilingual Call Center Quality Analyst – Remote
    Department : Effective Insights
    Location : Nacogdoches
    Classification : Remote- Must be in TX or FL

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401(K) Matching Program
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Answers incoming calls and communicates fluently in English and Spanish.
    • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • At least 1 year of call center experience
    • Must be fluently bilingual, both in written and spoken English and Spanish.
    • At least 6 months of quality assurance/quality analyst experience in a call center environment.
    • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
    Job Title : Customer Service Representative
    Department : Operations
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Inbound Customer Service Representative
    Department : Operations
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Manage large amounts of incoming calls
    • Handle sensitive customer information
    • Resolve possible data breaches on behalf of our customers
    • Responsible for highly sensitive information
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers

    What We Expect You To Have:

    • Proven customer support experience or experience as a client service representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma or GED
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : San Antonio

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You’ll assist the Global Corporate Trainer in formatting training policies, programs, and schedules based on knowledge of identified training needs, Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • You’ll assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • You’ll present and facilitate leadership development programs in each pillar of education globally.
    • You’ll assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • You’ll actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • You’ll help represent the company during community projects and at public, social, and business gatherings.
    • You’ll help conduct needs analysis studies and confers with Global Corporate Trainer to determine training needs.
    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience preferred. A high school diploma or equivalent.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (pending Covid)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Trainer
    Department : Training & Development
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology is preferred.
    Job Title : Trainer
    Department : Training and Development
    Pay Grade : $37,000-$48,000 Wage varies based on experience
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. You should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from you.
    • You desire a fun atmosphere that promotes interactive learning.
    • Creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • You should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
    • Recap with style.
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • You must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • You as a trainer should ensure the class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On certain occasions you will be required to write curriculum for Etech or its clients.
    • Directly supervises 1 to 40 team members in the Training class. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Sales campaign products, features and benefits;
    • Knowledge of Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Ability to train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary.
    • Ability to provide constructive feedback for the development of trainees and personnel.
    • Ability to establish and maintain effective relationship with peers across departments.
    • Valid drivers’ license or government issued photo ID.
    Job Title : Sales Representative
    Department : Operations
    Pay Grade : $14/hour
    Location : San Antonio

    ETECH NEEDS PARTNERS LIKE YOU. 

    Our mission is to help you achieve your career goals and uncover your true talent.

    As an Etech Sales Representative, you are our frontline superstar in what we do for serving our customers and creating remarkable customer experiences. You will be working with industry experts and representing our clients as Etech Sales Representative within the contact center industry.

    You will be helping us to take care of our clients through inbound calls or outbound calls and contribute to our vision of making a remarkable difference for our clients.  

    Why Etech?

    In this Sales representative position, you will have access to DailyPay, enjoy paid training and internal growth opportunities, and more. As an Etech Team Member, you will also be eligible for: 

    Perks

    • State-of-the-art facilities 
    • Commission 
    • Paid Time off 
    • Personalized Coaching and Specialized Training and Development Sessions 
    • Two-time winner “Best Mid-Size Employer” (2020 & 2021) 

    Benefits

    • Competitive Pay 
    • Tuition & Day Care Reimbursement 
    • Medical, dental, vision & life insurance. 
    • Company match for 401K 
    • Community Involvement Opportunities 
    • Rewards & Recognition for Stellar Performance 
    • Bilingual Pay (If Hired for Bilingual Role) 
    • Opportunities for Advancement (Over 90% of our promotions are internal) 

    A day in the life

    • Attending customers via call, and answer prospect questions and provide appropriate additional information 
    • Maximize customer satisfaction by expediting the resolution of customer problems and complaints. 
    • Establish, develop and maintain positive and long-lasting customer relationships 
    • Achieve agreed-upon goals and outcomes within schedule 
    • Follow coaching and improve through feedback   

    What are we looking for? 

    The best part is that our training & development team will teach you everything you need to know to succeed in the job. But there are a few skills/ requirements that you should have from the get-go: 

    • You are a friendly and enthusiastic person who is willing to learn and has a passion for growth 
    • You value customers and take pride in everything you do  
    • You are a good listener and open to creative feedback 
    • You have  basic computer knowledge  and can type 25 WPM or more  
    • You have the ability to communicate empathy and confidence in both in-bound and out-bound contact center environments 
    • You have completed your High School Diploma or GED 

    This is a chance for you to build your career and develop your skill sets with a company with more than 3000+ team members and having a presence in 3 countries and 9 Centers. 

  • Job Title : Call Center Assistant Sales Leader
    Department : Operations
    Pay Grade : $28,000-$36,000 Wage varies based on experience
    Location : Dallas
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
    • Achieves team performance goals as established by leadership
    • Coaches and develops team of sales agents to achieve performance objectives
    • With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
    • Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
    • Handles escalated call disputes between customers and agents
    • Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines
    • Responsible for periodic evaluations on team members (ACTs, QEval, etc.)
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
    • Studies and standardizes procedures to improve efficiency of subordinates
    • Maintains harmony among workers and resolves grievances by following the open line procedure as necessary
    • Adjusts errors and complaints
    • Builds strong relationships with peers, superiors, and team members
    • Is open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Acts as a role model at all times, adheres to high ethical standards
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Displays flexibility in an environment by championing and embracing change
    • Supervises approximately 15 FTE’s on a Sales or Service Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, PowerPoint, Outlook and applicable campaign programs.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, and coach and develop team members as needed; develop relationships with peers across departments.
    Job Title : Call Center Sales Leader
    Department : Operations
    Pay Grade : $37,000-$48,000 Wage varies based on experience
    Location : Dallas
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops team of agents/representatives to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members/ACT’s
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Achieving defined productivity goals

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Senior Training Leader
    Department : Training & Development
    Pay Grade : $40K plus potential for bonuses
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Assistant Trainer
    Department : Training & Development
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology is preferred.
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Bilingual Call Center Quality Analyst – Remote
    Department : Etech Insights (EI)
    Location : Dallas
    Classification : Remote- Must be in TX or FL

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401(K) Matching Program
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Answers incoming calls and communicates fluently in English and Spanish.
    • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • At least 1 year of call center experience
    • Must be fluently bilingual, both in written and spoken English and Spanish.
    • At least 6 months of quality assurance/quality analyst experience in a call center environment.
    • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
    Job Title : Customer Service Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
  • Job Title : Customer Service Representative
    Department : Operations
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Evaluate if utilities are present in potential dig sites.
    • Determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Enter data into a computer database system.
    • Build strong relationships with team leader and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and Company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • Knowledge of: Basic Computer operations including keyboarding, proper grammar, and syntax
    • Ability to: Follow directions, enter information into a computer program, learn new products and services to help determine if a ticket can be suppressed safely or not, and read a map.
    • Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.
    Job Title : Evening Facilities Team Member
    Department : Facilities
    Pay Grade : $9.50
    Location : Rusk
    Schedule & Shift : 3:30pm-12 Midnight

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Senior Training Leader
    Department : Training & Development
    Pay Grade : $40K plus potential for bonuses
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Pay Grade : $31,734/yr + potential for monthly bonuses
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Bilingual Call Center Quality Analyst – Remote
    Department : Effective Insights
    Location : Rusk
    Classification : Remote- Must be in TX or FL

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401(K) Matching Program
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Answers incoming calls and communicates fluently in English and Spanish.
    • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1 year of call center experience
    • Must be fluently bilingual, both in written and spoken English and Spanish.
    • At least 6 months of quality assurance/quality analyst experience in a call center environment.
    • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
    Job Title : Online Chat Representative
    Department : Operations
    Pay Grade : $12.50/hr plus commission
    Location : Rusk
    Schedule & Shift : Monday - Friday | 8am-5pm shift

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Job Title : Customer Service Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Evaluate if utilities are present in potential dig sites.
    • Determine if an area is safe for an excavator to dig without disturbing underground proprietary utilities.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Enter data into a computer database system.
    • Build strong relationships with team leader and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and Company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • Knowledge of: Basic Computer operations including keyboarding, proper grammar, and syntax
    • Ability to: Follow directions, enter information into a computer program, learn new products and services to help determine if a ticket can be suppressed safely or not, and read a map.
    • Needs to be very detail-oriented and capable of piecing together information from several different applications at one time to match up to make a decision.
    Job Title : Senior Training Leader
    Department : Training & Development
    Pay Grade : $40K plus potential for bonuses
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Pay Grade : $31,734/yr + potential for monthly bonuses
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Bilingual Call Center Quality Analyst – Remote
    Department : Effective Insights
    Location : Lufkin
    Classification : Remote- Must be in TX or FL

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401(K) Matching Program
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Answers incoming calls and communicates fluently in English and Spanish.
    • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • At least 1 year of call center experience
    • Must be fluently bilingual, both in written and spoken English and Spanish.
    • At least 6 months of quality assurance/quality analyst experience in a call center environment.
    • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
  • Job Title : Bilingual Call Center Quality Analyst – Remote
    Department : Effective Insights
    Location : Palm Beach
    Classification : Remote- Must be in TX or FL

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401(K) Matching Program
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Answers incoming calls and communicates fluently in English and Spanish.
    • Review call and/or chat transcripts, and provide feedback to supervisors and agents.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • At least 1 year of call center experience
    • Must be fluently bilingual, both in written and spoken English and Spanish.
    • At least 6 months of quality assurance/quality analyst experience in a call center environment.
    • Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet)
    Job Title : Sales Representative
    Department : Operations
    Location : Palm Beach

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Assistant Global Corporate Trainer – Remote
    Department : Training & Development
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • You’ll assist the Global Corporate Trainer in formatting training policies, programs, and schedules based on knowledge of identified training needs, Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • You’ll assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • You’ll present and facilitate leadership development programs in each pillar of education globally.
    • You’ll assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • You’ll actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • You’ll help represent the company during community projects and at public, social, and business gatherings.
    • You’ll help conduct needs analysis studies and confers with Global Corporate Trainer to determine training needs.
    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and two to four years related experience and/or training; or equivalent combination of education and experience preferred. A high school diploma or equivalent.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (pending Covid)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
Jamaica Opening
  • Job Title : Quality Analyst
    Pay Grade : $600 JMD per hour
    Location : Montego Bay
    Hours : 8 am- 9 pm Monday-Friday Weekends Off

    Visit us: www.etechgs.com

    What We Offer

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition and Birthday Club
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You’ll Be Doing

    • Monitors, dispositions, scores and provides QA feedback on calls and/or chats
    • Assesses quality adherence based on QA audit form per account
    • Prepare for and actively participate in Calibration sessions when needed.
    • Effectively communicate with internal and external clients
    • Works with a sense of urgency and meets all deadlines with proactive communication concerning timelines
    • Be open and responsive to consistent coaching.
    • Acts as a role model at all times adhere to high ethical standards.
    • Takes responsibility and initiative to develop core skills and competencies being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have

    • High School Certificate and or call center experience
    • 3-4 CXCs inclusive of English Language
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexibility in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    • Be able to type 30WPM or more
    Job Title : Reservation Sales Specialist
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Up to $500 JMD per hour
    Location : Montego Bay
    Schedule & Shift : Flexible to work any 8 hours shift between 7 am- 1 am including weekends and public holidays

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Excellent Health, Vision, and Dental Benefits
    • Tuition Reimbursement
    • Free Transportation
    • Community Involvement Opportunities
    • Amazing Paid Time Off
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all incoming calls are answered with courtesy and ensure efficient resolution of all guests’ inquiries for various hotel services and operations.
    • Provide a friendly welcoming greeting with all client interactions.
    • Assist in booking and blocking any rooms according to required standards and managing all special reservations and monitoring all reservations and discounts.
    • Ensure compliance with all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge of all room types and its availability.
    • Provide excellent customer service for all hotel inquiries.
    • Features and benefits of the property are to be provided with enthusiasm and without prompting.
    • Staff customize the experience by determining preferences, offering a choice room/bed type etc.
    • Inquire about any special requests for the client.
    • Make sure to fully explain guarantee and cancellation policies to guests.
    • Skillfully and knowledgeably address inquiries and requests and speak clearly.
    • Ask for the correct spelling of caller’s name and recognize repeated guests.
    • Ask the caller’s contact details like mobile number, e-mail etc. if they are first time visitor.
    • Make sure reservation details are reviewed including hotel location, arrival/departure, dates, time, the spelling of names, address and e-mail.
    • Rate and room /bed type preference is confirmed, along with special requests, confirmation number is provided.
    • Ask which e-mail address they would like to use to send the reservation confirmation.
    • Enquire about concierge services for airport transfers, pre-arrange entertainment, local transportation, or directions.
    • Standard check-in and check-out times are provided to clients along with early check-in and check-out charges in case requested by guests

    What We Expect You To Have:

    • Minimum of Four (4) CXC/GCE subjects (Including English Language and a Math Subject City and Guilds Math and English also accepted or a HEART Level-I or II Customer Service, Team Jamaica or Front Desk-related certificate
    • Minimum of 1 year hotel reservations/ front desk or call center reservations experience.
    • Excellent verbal and written communication skills
    • Excellent relationship building and rebuttal skills
    • Must be at least 18 years old
    • Valid Government ID, NIS, T.R.N
    • Ability to type a minimum of 26wpm
    • Ability to work a flexible schedule
    Job Title : Medical Administrative Specialist
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Place high volume of outbound phone calls
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact
India Opening
  • Job Title : Customer Experience Specialist (Chat Support)
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Golang Developer – Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise

    What You’ll Be Doing:

    • Collaborate with other technical staff to deliver and maintain a fully functional software implementation.
    • Put the passion for software engineering to work for creating highly immersive user applications.
    • Maintain code repositories via GitHub and internal server storage modules.
    • QA design for errors.
    • Implement feedback and changes whenever possible.
    • Create visualizations that convey accurate messaging for the project.

    What We Expect You To Have:

    • 3+ years of experience as a developer
    • 1-3 years of experience in Golang
    • 2+ years of experience React or Angular
    • Experience writing and working with Restful APIs
    • Experience with MySQL databases.
    • Strong English-speaking skills.
    Job Title : React Native Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise

    What You’ll Be Doing

    • Build smooth UIs across both mobile platforms
    • Leverage native APIs for deep integrations with both platforms
    • Diagnose and fix bugs and performance bottlenecks for performance that feels native
    • Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things
    • Maintain code and write automated tests to ensure the product is of the highest quality
    • Transition existing React web apps to React Native

    What We Expect You To Have

    • 3+ years of professional experience in software development
    • Experience creating React Native mobile solutions for Android and iOS
    • Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
    • Ability to write well-documented, clean JavaScript code
    • Rock solid at working with third-party dependencies and debugging dependency conflicts
    • Familiarity with native build tools, like XCode, Gradle
    • Understanding of REST APIs, the document request model, and offline storage
    • Experience with automated testing suites
    • Experience with system architecture or leading a software team is a strong advantage
    • Full-time availability is a strong advantage
    Job Title : CTI Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Maintains the CRM systems support and updating functions.
    • Monitors end-user usage of systems and performs daily administrative tasks.
    • Analyzes application requirements to determine feasibility of design within time and cost constraints.
    • Consults with other IT staff to evaluate interface between hardware and software, and operational and performance requirements of overall system.
    • Formulates and designs applications, using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
    • Develops and directs CRM application testing procedures, programming, and documentation.
    • Consults with customer concerning maintenance and updates of CRM applications.

    What We Expect You To Have

    • Complex voice network design and numbering plans for multiple locations
    • Call centre configurations including VDNs and Vectors, Understanding of switch/routing (vector-based call routing)
    • Computer Telephony Integration (CTI)
    • Complex call centre configurations
    • VoIP Trunking (SIP / H.323)
    • Dialer
    • Call Accounting
    • Telephone Wiring
    • VR/VRU
    • Experience with SIP, SBC’s, VoIP, QOS, COS, VLAN, etc.
    • Experience with Network Protocols (TCP/IP, Ethernet, SNMP, etc.)
    • Must have experience working in Multi-site and hybrid configurations of enterprise level IP and TDM environments

    Certification from any of the below will be added advantage:

    • Avaya Certified Implementation Specialist or ACIS
    • Certification Partners Convergence Technologies Professional or CTP
    • Digium Certified Asterisk Professional or dCAP
    • CCNP Collaboration: Cisco Certified Network Professional Collaboration
    Job Title : Asst. Director of Talent Acquisition (India)
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Plans activities / Strategy according to the mass hiring requirements.
    • Assists Talent Acquisition Leader to forecast and manage budget for the Talent Acquisition department.
    • Strategically controls cost per hire and Maintains Quality of Hire
    • Maintains data on recruitment activities, applicant flow, interviews, hires, transfer etc.
    • Train, supervise and evaluate staff performance
    • Evaluation of Talent Acquisition Process at regular intervals to ensure learning objectives and Talent Acquisition standards are achieved
    • Develop and maintain relationship with peers across departments. Coordinate with all the respective Stakeholders and review the hiring process.
    • Helps to coordinate participation in, sets up display, and works at job fairs.
    • Weekly/Monthly reports to be sent accurately and on time – to Vice President.
    • Prepares and analyze statistical reports and other data to monitor required KPI’s
    • Induction dates to be communicated on timely basis to HR, Ops, Training & Admin team with targeted No. of candidates.
    • Coordinates communications with applicants.

    What We Expect You To Have

    • Proven work experience as Asst. Talent Acquisition Director or similar role (2 to 4 years).
    • Demonstrable experience managing full-cycle recruiting and employer branding initiatives
    • Solid understanding of sourcing techniques and tools (e.g. social networks and other recent online tools)
    • Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases
    • Good team-management abilities
    • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
    • Graduate OR equivalent experience
    • Excellent written and oral communication.
    Job Title : IT Business Analyst
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What we offer

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP

    What You’ll Be Doing

    • Work closely with key stakeholders to identify and analyze core business processes, technical processes and workflows.
    • Documentation, implementation, standardization and communication and reengineering of processes and work flows.
    • Development of clear and detailed process maps and business requirements.
    • Create and implement initiatives, business process development, and operative process management.
    • Liaise with management and executives to coordinate process improvement project activities.
    • Create process plans that contain project goals, milestones, and resources.
    • Active participation in business transitions, tools transformation, business migrations and implementations.

    What We Expect You To Have

    • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
    • Construct workflow charts and diagrams; studying system capabilities; writing specifications
    • Improve systems by studying current practices; designing modifications
    • Recommend controls by identifying problems; writing improved procedures
    • Knowledge of wire-framing tools and UML 
    • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
    • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
    • Maintain user confidence and protect operations by keeping information confidential
    • Prepare technical reports by collecting, analyzing and summarizing information and trends
    • Contribute to team effort by accomplishing related results as needed
    • Validate resource requirements and develop cost estimate models
    • Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
    • Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
    • Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
    • Review a variety of areas including operations, purchasing, inventory, distribution and facilities
    • Understand and communicate the financial and operational impact of any changes
    • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
    • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
    • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
    • Take lead of scrum teams as the Product Owner
    • Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements 
    • Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
    • Provide backlog management, iteration planning, and elaboration of the user stories
    • Work closely with Product Management to create and maintain a product backlog according to business value or ROI
    • Lead the planning product release plans and set expectation for delivery of new   functionalities
    • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
    • Keep abreast with Agile/Scrum best practices and new trends
    • JIRA/Confluence experience
    Job Title : Cypress Automation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company 
    • Automate and document tests from existing test cases/scenarios and new feature specifications 
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications. 
    • Manage source code and administer revision control system. 
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server 
    • Virtual Machine deployment (VMware, Amazon) 
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies. 
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts 

    What We Expect You To Have:

    • Minimum of 5 + years of hands on automation experience with web ,mobile and API testing
    • Proficient in JavaScript and Typescript.
    • Experience in writing clear, concise and comprehensive test plans and test cases
    • Hands on experience using automation tools like TestCafe, Appium, Rest Assured etc.
    • Knowledge / Experience working on Automation tools like Cypress | Protractor | Webdriver.io | Jest | Mocha | Jasmine | TestCafe | Playwright | Puppeteer | Nightwatch | Casper.JS | Nemo.js | Dalek.JS | Buster.JS
    • Good understanding of various DevOps tools including Git, Jenkins, Docker and Artifactory.
    • Taking ownership of projects and organized tasks
    • Pro-Actively work with team and should be able to handle the work independently.
    Job Title : Accessibility Engineer – Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback.
    • Must have experience using accessibility software such as screen readers (JAWS in particular) and automation tools
    • Must have the ability to triage accessibility issues, provide context, and propose solutions.
    • Experience with accessibility standards and regulations like WCAG, Section 508, and EN 301 549.
    • Testing experience with assistive technologies like JAWS, NVDA, VoiceOver, TalkBack, ZoomText, Dragon Naturally Speaking, switch devices, etc.
    • IAAP Certified Professional in Accessibility Core Competencies or the ability to get a certification.
    • Web Accessibility Specialist (WAS) Certification is highly preferred.
    • Stay up-to-date with new testing tools and test strategies.
    • Create detailed, comprehensive, and well-structured test plans and test cases.
    • Estimate, prioritize, plan and coordinate testing activities.
    • Design, develop and execute automation scripts using open source tools (optional)
    • Execute test cases (manual or automated) and analyze results
    • Evaluate product code according to specifications
    • Create logs to document testing phases and defects
    • Identify, record, document thoroughly and track bugs
    • Perform thorough regression testing when bugs are resolved
    • Develop and apply testing processes for new and existing products to meet client needs
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements
    • Monitor debugging process results
    • Investigate the causes of non-conforming software and train users to implement solutions
    • Track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, verbal communication, and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science, etc.)
    • Flexible working in US shift timings
    Job Title : Front End Developer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise.
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Building pixel perfect, beautiful, fast, efficient, and reusable front ends for digital web & mobile products.
    • Implementing responsive web designs and interactions.
    • Writing clean, simple, and maintainable code.
    • Ensure the technical feasibility of UI/UX designs.
    • Working with a team of designers and developers.
    • Maintaining development workflow with GitHub / GitLab / Bitbucket
    • Preparing a code review and unit testing for your colleagues.
    • Consistent, reliable communication via various communication platforms
    • Ensure the delivery of quality code, on time, and as estimated.
    • Preparing style guides using various platforms, working with design systems.

    What We Expect You to Have:

    • Must have at least 2 years of experience of employment in software company.
    • Knowledge of HTML5, SASS/CSS3 and JavaScript is mandatory
    • Mobile-first approach and ability to implement responsive web designs and interactions.
    • Familiarity with Yarn and NPM package managers.
    • Working knowledge of Adobe Illustrator, Adobe XD, Figma, inVision, Photoshop.
    • Communicative level of English – both spoken and written.
    • Knowledge of CSS-in-JS libraries (Styled Components/Emotion/CSS Modules)
    • Intermediate to advanced experience with Angular js is required
    • React js basics are preferred
    • TypeScript basics (used in commercial projects) are also preferred.
    • High attention to details.
    • Experience with version control systems, preferably GIT.
    • Experience in working with APIs
    • Familiarity with SVG and canvas animation techniques
    • Experience in working in Scrum and Agile Teams.
    • Experience with website analytics tools such as Google Lighthouse.
    • Solid understanding of Core Web Vitals principles.
    • Familiarity with project management tools like Teamwork, Jira, Asana.
    Job Title : UI UX Designer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise.
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    WHAT YOU’LL BE DOING:

    • Gather and evaluate user requirements in collaboration with product managers and developers.
    • Understand product specifications and user psychology.
    • Create personas through user research and data.
    • Conduct concept and usability testing and gather feedback.
    • Illustrate design ideas using storyboards, process flows and sitemaps.
    • Creating user flows, wireframes, prototypes, and mockups.
    • Creating user-centered designs by understanding business requirements, and user feedback.
    • Translating requirements into style guides, design systems, design patterns and attractive user interfaces.
    • Designing UI elements such as input controls, navigational components, and informational components.
    • Identifying and troubleshooting UX problems (e.g., responsiveness).
    • Collaborating effectively with product, engineering, and management teams.
    • Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience.

    WHAT WE EXPECT YOU TO HAVE:

    • 0-2 years of experience.
    • In-depth understanding of UX design
    • Proficient in design software like Photoshop, Illustrator, XD, Figma, Canva etc.
    • Knowledge of wireframe tools (e.g., Wireframe.cc and InVision).
    • Knowledge of video editor tools like premier and after-effects are preferred
    • Critical thinking and problem-solving skills.
    • Good time-management skills.
    • Great interpersonal and communication skills
    • Team spirit, effective communication skills to collaborate with various stakeholders.
    • Good time-management skills.
    • Hands on experience for design tools.
    Job Title : Quality Assurance Engineer – Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    Overview:

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    What You’ll Be Doing:

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.
    Job Title : Business Analyst – Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data
    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    Job Title : Marketing Executive – Remote
    Department : Global Development
    Location : Gandhinagar

    Visit us: www.etechgs.com 

    What We Offer

    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Work From Home

    What You’ll Be Doing

    • Creative marketing professional, preferably with a strong writing background. Outstanding communication skills and interpersonal skills. Especially the ability to work cross-departments to achieve results. The ideal candidate needs to have exceptional oral and written communication skills and is able to develop engaging content.  
    • You should be able to develop engaging content to attract and retain customers, expand our company’s digital footprint and brand awareness. 
    • Help us improve our company’s online and offline reputation as well as drive growth. 
    • Lead creative development to motivate the target audience to “take action”. Proven expertise in generating organic growth 
    • Monitor market trends and competitors’ activities 
    • Plan, develop and implement the company’s content strategy  
    • Responsible for the management of the creation and production of online and offline marketing content. 
    • Create resources each month to drive leads, subscribers, awareness to generate MQLs on a monthly basis. Ability to work with SEO team, and generate results together 
    • Experience in creating various types of content such as ebooks, whitepapers, infographics, guides, blogs, etc. 
    • Work with designers, developers, sales, external influencers, and other industry experts to devise an all-encompassing content strategy  
    • Communicate with followers, build a community, generate presence across SM through comments, respond to queries in a timely manner, and monitor customer reviews. Proven expertise in building a brand, and experience on offbeat marketing campaigns for a B2B services company 
    • Setting and implementing social media and communication campaigns to align with marketing strategies 
    • In-depth knowledge of the Content Optimization and Conversion Rate Optimization 
    • Research and implement growth strategies to attain virality for the product and thereby increasing MQLs 

    We Expect You To Have

    • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of organic reach, search engine rankings and timely delivery of collaterals. 
    • Experience in producing smart CTAs according to the visitor lifecycle stage 
    • Good Collaboration skills 
    • Excellent grammar, punctuation and spelling skills, preferably in US English. 
    • Ideally a minimum of 2 years’ experience in Marketing  
    • Bachelors or Masters in Marketing, Journalism or Mass Communication. 
    Job Title : Nice InContact Implementation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.
    • IVR and call flow issue debugging and fixing.

    What We Expect You To Have:

    • At least 4+ years of experience in NICE InContact.
    • Experience working with Genesys, Away or alternate call recording software.
    • Experience in end-to-end NICE InContact implementation.
    • Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.
    Job Title : JavaScript Automation Engineer
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies

    What We Expect You To Have:

    • Minimum of 5 + years of hands-on automation experience with web, mobile and API testing
    • Proficient in JavaScript and Typescript.
    • Experience in writing clear, concise and comprehensive test plans and test cases
    • Hands on experience using automation tools like TestCafe, Appium, Rest Assured etc.
    • Knowledge / Experience working on Automation tools like Cypress | Protractor | Webdriver.io | Jest | Mocha | Jasmine | TestCafe | Playwright | Puppeteer | Nightwatch | Casper.JS | Nemo.js | Dalek.JS | Buster.JS
    • Good understanding of various DevOps tools including Git, Jenkins, Docker and Artifactory.
    • Taking ownership of projects and organized tasks
    • Pro-Actively work with team and should be able to handle the work independently
    Job Title : Node.Js + Angular Full stack Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 5+ years of professional experience and 3+ year in Angular.js, 3+ in Node.js web-based application with SQL Server 2008/2012 back end.
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Skills of C#.net, MVC, Entity Framework, Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    Job Title : Senior Property Accountant
    Department : Finance
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
    • Analyze and research budget variances.
    • Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI.
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc…
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
    • Answer questions on monthly financials statements.
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
    • Establish and maintain relationship with banks and other financial institutions.
    • Assisting in month-end closing duties
    • Prepare and submit Form 1099 tax filings.
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
    • Assist property manager in annual budget process with Asset and Property Managers.
    • Assist property management with quarterly forecasts for assigned properties.
    • Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
    • Prepare wire transfers and/or check requests as needed.

    What We Expect You To Have

    • Flexibility working in US shift.
    • CA and/or minimum Bachelor’s degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
    • In-depth working knowledge of YARDI is MUST.
    • Knowledge with Excel, Word, Outlook.
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
    • Excellent organization, communication and interpersonal skills.
    • Must be a team player and enjoy working in a fast paced environment.
    Job Title : English Language Trainer
    Department : Training & Development
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You”ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Qualifications Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    Job Title : Database Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Create Tables, View functions, and stored procedures.
    • Database Development and ETL Development.
    • Database design.
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS(Optional)
    • Obtain and interpret information from a large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff.

    What We Expect You To Have

    • More than four (4) years of experience.
    • Experience in writing SQL queries and stored procedures for combining, analyzing, and reporting data.
    • Experience in writing a complex query to analyze data.
    • Experience in different RDBMS technology (MSSQL, MYSQL, Oracle, Etc….)
    • Experience in BI and Data visualization tool
    • Experience in NoSQL Database will be an added advantage.
    • Can effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions, and profiling.
    • Database management.
    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre

     What You’ll Be Doing

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies to solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters.
    Job Title : WordPress Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs along with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.
    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)
    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.
    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : AWS Admin
    Department : Etech Technology Solutions
    Location : Gandhinagar

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift
    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift
    Job Title : WFM Analyst
    Department : Workforce Management
    Location : Gandhinagar

    Visit us: www.etechgs.com

     What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
    • Responsible for developing long-term, short-term, and interval-level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modeling software, and other tools.
    • Ensure all required WFA data is tracked and trended on a continuous basis. 
    • Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues. 
    • Coordinates with the Director of Operations to interface with the client and handle account management issues.
    • To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
    • Provide staffing requirements, hiring plans, and training plans to the management for multiple accounts, which are complex in nature
    • Explanation of crucial business metrics and their importance to the leaders like – Non-Conformance, Schedule Adherence, etc.
    • Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real-time performance
    • Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
    • Maintain the historical volume’s file to ensure data integrity and up to date parameter
    • Generating process performance report on a Daily/weekly/monthly basis to display the performance charts to the internal (operations) & external clients.
    • Publishing the All Hourly / Half Hourly & EOD reports.
    • Real-Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
    • Launching the downtime in real-time and sharing the Lost Agent Minute Tracker with Higher Management & clients.
    • Monitoring programs for Real-Time Adherence, Schedule Adherence, WorkForce Management Functions.

    We Expect You To Have

    • Attention to detail.
    • Drive and ability to deliver excellent customer service to both internal and external customers.
    • Ability to work independently & able to exercise strict confidentiality.

    Qualification Required:

    • Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    Job Title : PHP Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel
    • HTML/HTML5
    • CSS/CSS3/Bootstrap
    • JavaScript/jQuery
    • RestAPI /API Integration
    • Knowledge of SQL and hands-on with MySQL.

    What We Expect You To Have

    • 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework
    • Must have experience building web applications using PHP CMS, PHP MVC
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Must have experience developing web services and API.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any SQL Database experience like MySQL, MongoDB, etc.
    • Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end.
    Job Title : Technical Recruiter – Remote
    Department : Software Development
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Canteen Subsidy
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyse the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Open for Outstation hiring/placements.

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.
    • Proven work experience as a Technical Recruiter or Recruiter
    • Hands-on experience with various interview formats (e.g., phone, Skype, and Zoom)
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)
    • Technical expertise with an ability to understand and explain job requirements for IT roles.
  • Job Title : Asst. Director of Talent Acquisition (India)
    Department : Talent Acquisition
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Plans activities / Strategy according to the mass hiring requirements.
    • Assists Talent Acquisition Leader to forecast and manage budget for the Talent Acquisition department.
    • Strategically controls cost per hire and Maintains Quality of Hire
    • Maintains data on recruitment activities, applicant flow, interviews, hires, transfer etc.
    • Train, supervise and evaluate staff performance
    • Evaluation of Talent Acquisition Process at regular intervals to ensure learning objectives and Talent Acquisition standards are achieved
    • Develop and maintain relationship with peers across departments. Coordinate with all the respective Stakeholders and review the hiring process.
    • Helps to coordinate participation in, sets up display, and works at job fairs.
    • Weekly/Monthly reports to be sent accurately and on time – to Vice President.
    • Prepares and analyze statistical reports and other data to monitor required KPI’s
    • Induction dates to be communicated on timely basis to HR, Ops, Training & Admin team with targeted No. of candidates.
    • Coordinates communications with applicants.

    What We Expect You To Have

    • Proven work experience as Asst. Talent Acquisition Director or similar role (2 to 4 years).
    • Demonstrable experience managing full-cycle recruiting and employer branding initiatives
    • Solid understanding of sourcing techniques and tools (e.g. social networks and other recent online tools)
    • Hands-on experience with Applicant Tracking Systems (ATSs) and HR databases
    • Good team-management abilities
    • Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
    • Graduate OR equivalent experience
    • Excellent written and oral communication.
    Job Title : Online Chat Representative
    Department : Operations
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Marketing Executive – Remote
    Department : Global Development
    Location : Vadodara

    Visit us: www.etechgs.com 

    What We Offer

    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Work From Home

    What You’ll Be Doing

    • Creative marketing professional, preferably with a strong writing background. Outstanding communication skills and interpersonal skills. Especially the ability to work cross-departments to achieve results. The ideal candidate needs to have exceptional oral and written communication skills and is able to develop engaging content.  
    • You should be able to develop engaging content to attract and retain customers, expand our company’s digital footprint and brand awareness. 
    • Help us improve our company’s online and offline reputation as well as drive growth. 
    • Lead creative development to motivate the target audience to “take action”. Proven expertise in generating organic growth 
    • Monitor market trends and competitors’ activities 
    • Plan, develop and implement the company’s content strategy  
    • Responsible for the management of the creation and production of online and offline marketing content. 
    • Create resources each month to drive leads, subscribers, awareness to generate MQLs on a monthly basis. Ability to work with SEO team, and generate results together 
    • Experience in creating various types of content such as ebooks, whitepapers, infographics, guides, blogs, etc. 
    • Work with designers, developers, sales, external influencers, and other industry experts to devise an all-encompassing content strategy  
    • Communicate with followers, build a community, generate presence across SM through comments, respond to queries in a timely manner, and monitor customer reviews. Proven expertise in building a brand, and experience on offbeat marketing campaigns for a B2B services company 
    • Setting and implementing social media and communication campaigns to align with marketing strategies 
    • In-depth knowledge of the Content Optimization and Conversion Rate Optimization 
    • Research and implement growth strategies to attain virality for the product and thereby increasing MQLs 

    We Expect You To Have

    • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of organic reach, search engine rankings and timely delivery of collaterals. 
    • Experience in producing smart CTAs according to the visitor lifecycle stage 
    • Good Collaboration skills 
    • Excellent grammar, punctuation and spelling skills, preferably in US English. 
    • Ideally a minimum of 2 years’ experience in Marketing  
    • Bachelors or Masters in Marketing, Journalism or Mass Communication. 
    Job Title : English Language Trainer
    Department : Training & Development
    Location : Vadodara

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You”ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Qualifications Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    Job Title : Customer Experience Specialist (Chat Support)
    Department : Operations
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    Job Title : Customer Service Representative – Prime Agent
    Department : Etech Insights (EI)
    Location : Vadodara

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Organized and thrives in a complex work environment, balancing multiple task and priorities and responding promptly to customer inquiries.
    • Always ensuring a high-level customer service experience with every interaction
    • Ability to correspond courteously & professionally via email and phone
    • Handle queues for areas of responsibility to ensure response time and quality goals are meet
    • Ability to identify and make effective decisions based on level of authority to resolve, and escalate to other resources to provide resolution in a timely manner
    • Attention to detail and ability to learn and retain knowledge of services and offerings
    • Create claim refunds for eligible guests under our policy guidelines
    • Liaising with guests and/or affiliates to resolve medium to high complexity issues via phone and or email on various topics such as but not limited to confirmation of reservations, modifications, special requests, cancellations, requests for information, payment related information
    • Providing accurate, valid, and complete information by using the right tools, methods, and processes, for a positive customer service experience.
    • Have a problem-solving and solutions driven mentality
    • Navigating different online tools (Zendesk, Incontact) and other hotel partner websites to locate and provide accurate information, following set process and procedures
    • Respond promptly to customer inquiries. ( via ticketing in Zendesk)
    • Strong verbal and written communication skills
    • Handle and resolve customer complaints.
    • Ensure that refunds are applied timely and accurately to each customer account.
    • Provide excellent service and communication through phone and email with customers, affiliates, and hotels/suppliers.
    • Route direct requests and unresolved issues to the designated resource based on inquiry.
    • Handling escalated inquiries from travellers who have run into an issue or concern with their hotel booking.
    • Seek to understand the customer’s needs; research & analyse the inquiry to provide options that best meet the needs of the customer
    • Coordinating with 3rd party agents to resolve the travel and hotel booking inquiries.
    • Working with other hotel partners to assist travellers with their service inquiry.
    • Capable of resolving complex issues without Supervisor guidance
    • Goal oriented and willing to exceed expectations
    • Works quickly without sacrificing the quality of work (QA Scores should be >85%)
    • Able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM and taking notes in your helpdesk), all while attending to the customer’s needs
    • Will be expected to handle inbound service & sales calls based on business needs
    • CSRs are expected to resolve 10 tickets per hour (>=80 tickets per day)
    • Adhere to the schedule allotted by the leader (>90% adherence required)
    • Taking ownership of the tickets (i.e., you are responsible for the tickets assigned to you, and should be solved in a given time frame)
    • Other duties may be assigned as necessary

    We Expect You To Have

    • HSC & Above
    • Ability to assist with planning and arranging travel inquiries while collaborating with all departments.
    • Strong geographical skills.
    • Experience dealing with irate customers and following cash applications or accounts receivable guidelines.
    • 1-2 years of experience within the travel hospitality/airline industry and or customer service preferred.
    • Proficiency in the Microsoft Office Suite and advanced Internet skills (Word, Outlook, PPT and Excel).
    • Excellent phone etiquette with a high degree of professionalism in communication.
    • Highly motivated & passionate with an affinity for excellence customer service
    • Ability to meet assigned deadlines; meet and or exceed quality goals
    • Ability to handle high volume transaction inquiries and maintain quality expectations
    • Ability to work ANY schedule in a 24-7 call center
    Job Title : Speech & Text Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

     Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre

     What You’ll Be Doing

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies to solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters.