Job Openings

USA Opening
  • Job Title : Senior Training Leader
    Department : Training & Development
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Job Location: This is a mixture of remote (WFH) and in-office! For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Sales Leader
    Department : Operations
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have open available Monday-Saturday between 9 AM and 9 PM. Saturdays will be rotated!
    Job Title : Sales Representative
    Department : Operations
    Location : Nacogdoches

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Desktop Support / Helpdesk Technician
    Department : IT
    Location : Nacogdoches

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 3 AM to 12 PM or 11 AM to 8 PM Monday-Friday with rotating weekends.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Customer Service Representative
    Department : Operations
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Mental, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Job Title : Operations Leader
    Department : Operations
    Location : San Antonio

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    Coach and develops team of team members and sales coach(es)/team leaders to achieve their individual performance goals as well as team goals and is the primary driver in achieving campaign performance expectations working with the account leader in managing the sales/service activities of an assigned program or campaign with three or more sales coaches/team leaders by performing the following duties.

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales coach(es) and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales coach and team by monitoring, coaching and developing each sales coach and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales coaches and assistant sales coaches
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales leaders
    • Leading by example at all times and adhering to company policies.
    • May have minimal interaction with the client as needed depending on program

    What We Expect You to Have

    • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    Job Title : Assistant Trainer
    Department : Training & Development
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology is preferred.
    Job Title : Account Leader
    Department : Operations
    Pay Grade : $48,000-$65,000 Wage varies based on experience
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assigns Sales Coaches to work as leads for campaigns; oversees direction of all Sales Coaches, Assistant Sales Coaches respective campaigns and programs.
    • Develops and implements strategic sales plans to accommodate corporate goals.
    • Directs sales forecasting activities and sets performance goals accordingly.
    • Works closely with Vendor manager (client) to review market analyses in determining customer needs, price schedules, and discount rates.
    • Directs staffing, training, and performance evaluations to develop and control sales program.
    • Directs channel development activity and coordinates sales distribution by analyzing call distribution, hours/call commitments with customer, and current staffing.
    • Works as a Trusted Advisor to the client
    • Assigns sales campaigns to sales coaches.
    • Analyzes sales statistics to formulate policy and assist dealers in promoting sales.
    • Directs product simplification and standardization to eliminate unprofitable items from sales line.
    • May represent company at trade association meetings to promote product.
    • Delivers sales presentations to key clients in coordination with CEO, VP of Operations, or Program Implementation Director.
    • Meets with key clients, maintaining relationships and negotiating and closing deals.
    • Coordinates liaison between ops department and other internal units such as training, recruiting, HR, program implementation,  and IT.
    • Analyzes and controls expenditures of division to conform to budgetary. requirements.
    • Assists other departments within organization to prepare manuals and technical publications.
    • Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion.
    • Monitors and evaluates the activities and products of the competition.
    • Recommends or approves budget, expenditures, and appropriations for employee incentives and contests.
    • Build strong relationships with Sales Coaches and senior management staff.
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with sales coaches and team members, effectively monitor, and evaluate job performance and coach and develop sales coaches and team members as needed; develop and maintain relationships with peers across departments.
    • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    • Ability to read, analyze, and interpret common industry and technical journals, financial reports, and legal documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
    • Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Assistant Sales Leader
    Department : Operations
    Pay Grade : $28,000-$36,000 Wage varies based on experience
    Location : San Antonio
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
    • Achieves team performance goals as established by leadership
    • Coaches and develops team of sales agents to achieve performance objectives
    • With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
    • Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
    • Handles escalated call disputes between customers and agents
    • Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines
    • Responsible for periodic evaluations on team members (ACTs, QEval, etc.)
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
    • Studies and standardizes procedures to improve efficiency of subordinates
    • Maintains harmony among workers and resolves grievances by following the open line procedure as necessary
    • Adjusts errors and complaints
    • Builds strong relationships with peers, superiors, and team members
    • Is open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Acts as a role model at all times, adheres to high ethical standards
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Displays flexibility in an environment by championing and embracing change
    • Supervises approximately 15 FTE’s on a Sales or Service Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, PowerPoint, Outlook and applicable campaign programs.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, and coach and develop team members as needed; develop relationships with peers across departments.
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Pay Grade : $38,500 to $58,000 Wage varies based on experience
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Provide technical support, configuration and maintenance of workstation hardware and software
    • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
    • Respond to incoming Help Desk tickets via phone, email, online or in person in a timely manner.
    • Provides support and assistance by following problem determination procedures and processes, documenting problems and fixes in the ticketing system and escalates problems according to established protocols.
    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications, user profile issues, performance issues and printing issues
    • Configure, network and share printers
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues and performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 years experience in the field. Must complete A+ certification within 3 months of employment.
    • Experience with AD and an understanding of basic network infrastructures.
    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Excellent customer service skills over the phone , in person or via email
    • Ability to follow through and make sure issues are resolved
    • Ability to quickly learn new skills and technologies
    • Ability to troubleshoot issues from the bottom up
    • Ability to stay on task and multitask with minimal supervision
    • Has or is currently working towards a Microsoft Certification preferred
    • Ability to re-image workstations as needed for program changes and system updates.
    • Ability to provide technical assistance and training to system users; Install, modify, and make minor repairs to personal computer hardware and software systems.
    • Valid driver’s license or other Government issued ID.
    Job Title : Recruiter
    Department : Recruitment
    Pay Grade : $38,000-$48,000
    Location : San Antonio

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Lead the talent acquisition function of on boarding and provide support of workforce planning, talent sourcing and talent acquisition.
    • You will be accountable for Talent Sourcing, Employment Branding, and Talent Acquisition.
    • Partner with operations leadership as well as recruiting department and assess future skill requirements and develop appropriate talent hiring strategies, create, organize, and implement strategies and supporting initiatives that will improve the overall talent acquisition process and quality of hiring.
    • Design, develop, communicate and implement an integrated staffing strategy (Internal and External)
    • Establish focused recruiting plans for assigned center(s) weekly
    • Develop hiring strategies and outreach programs that will result in a sustainable talent pipeline
    • Meet weekly with Employment Coordinator of assigned center to discuss hiring needs
    • Assess position requirements and appropriately match candidates to client needs
    • Ensure daily/weekly reports are completed by deadlines.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Utilize Internet online recruiting sources to identify current trends and strategies in Call Center recruiting and recruit candidates for Operations (non-leadership) positions in assigned center.
    • Utilize technology and social networking tools as well as traditional sourcing techniques.
    • Maintain online job postings and ensure that they are always up-to-date.
    • Develop thorough understanding and knowledge of local labor market and creates strategy for branding Etech within qualified pool of applicants.
    • Proactively seek new avenues to attract candidates.
    • Flexibility on work hours – Some nights and/or weekends will be required.
    • Ability to travel between assigned centers weekly or within assigned territory 50% of the time.
    • Fill in as needed to support other locations.
    • Act as a role model at all times, adhere to high ethical standards
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Coordinate participation, set up display, and work at job fairs, career fairs, and other recruiting events.
    • Develop and maintain contacts with schools, alumni groups, and other public organizations to find and attract applicants.
    • Own the Recruiting relationship with Non-Profit partners for assigned center’s cities.
    • Attend community and recruiting events as requested.
    • Pro-actively attend 8 events in your area a month.
    • Build relationships with media to know sources for advertising.
    • When directed, work with external recruiters and employment agencies to identify and recruit candidates.
    • Work with Recruiting Team to utilize existing volunteer team members for recruiting events.
    • Own the Recruiting relationship with all East Texas TWC offices.

    What We Expect You To Have

    • Bachelor’s Degree from four-year College or university and two to four years related experience and/or training; or equivalent combination of education and experience.
    • At least 2 years recruiting experience in local job market.
    • Must be knowledgeable with recruiting practices and employment laws.
    • Knowledge of Computer programs including Word, Excel, Power Point, Outlook.
    • Company policies and procedures as outlined in Employee handbook.
    • Ability to manage multiple priorities; research using the internet, industry periodicals and libraries for current Call Center recruiting information and best practices.
    • Ability to establish and maintain effective relationships with peers across intra-company departments; train, supervise and evaluate staff performance. Multi-task, organize and prioritize changing work schedule to meet needs of department.
    • Ability to effectively communicate both orally and in written form to positively promote Etech; Meet schedules and time lines regarding hiring practices; Public speaking; travel for personal development or recruiting functions.
    • Valid drivers’ license or other Government issued ID.
    Job Title : Sales Leader
    Department : Operations
    Pay Grade : $37,000-$48,000 Wage varies based on experience
    Location : San Antonio
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops team of agents/representatives to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members/ACT’s
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Achieving defined productivity goals

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Trainer
    Department : Training and Development
    Pay Grade : $37,000-$48,000 Wage varies based on experience
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. You should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Training Apprentices and Assistant Trainers can observe and learn from you.
    • You desire a fun atmosphere that promotes interactive learning.
    • Creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • You should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
    • Recap with style.
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • You must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • You as a trainer should ensure the class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On certain occasions you will be required to write curriculum for Etech or its clients.
    • Directly supervises 1 to 40 team members in the Training class. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Sales campaign products, features and benefits;
    • Knowledge of Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Ability to train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary.
    • Ability to provide constructive feedback for the development of trainees and personnel.
    • Ability to establish and maintain effective relationship with peers across departments.
    • Valid drivers’ license or government issued photo ID.
    Job Title : Sales Representative
    Department : Operations
    Pay Grade : $14.00 to $16.00 per hour, Wage varies based on experience
    Location : San Antonio

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have:

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

    Job Title : Human Resources Assistant
    Department : Human Resources
    Reports to : Human Resources Manager
    Location : Dallas

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Conduct new employee on-boarding including orientation and completion of new-hire paperwork. Prepare and use required electronic and printed materials.
    • Review new hire paperwork for accuracy, enter information into computer systems and payroll applications, follow up as needed, create new employee files, and scan all appropriate documents to new files.
    • Coordinate record corrections with various departments such as I.T., Training, Recruiting, HR, or team leaders as needed. Monitor and perform HR record keeping requirements that are campaign-specific and insures HR compliance
    • Oversees the front desk, acting as the Receptionist including; answering a multi-line phone, transferring calls, sorting mail, greeting/welcoming visitors, vendors and clients, administering employment applications/testing, employment verifications, recording miscellaneous payroll deductions, ordering headsets and badges, routing forms to the proper departments.
    • Facilitate leadership roadmap testing
    • Assist Operations Director with communication between center and the property management and cleaning services.
    • Post internal jobs, send out internal job posting announcements, and accept career forms for 201 file review
    • Monitors and maintains employee records, including personnel files in soft and hard copy using consistent and uniform processes; Directs archival and retrieval of archived records including document descriptions and reference aids; Directs disposition of worthless/outdated materials in compliance with applicable laws.
    • First point of contact for HR concerns including reasonable accommodation requests; As needed, provides guidance, referral to proper resources, and/or escalation to Operations Director or HR Director for resolution.
    • Administer arrest notification forms
    • Operate as the center back up for drug screening and criminal background checks
    • Coordinates applicant completion of required pre-hire paperwork from the Recruiting Dept.
    • Reviews disciplinary documents for accuracy and compliance with company policy and follow up when necessary.
    • Develop and maintain a resource binder for policies and procedures relevant to this position in both electronic and hard copy.
    • Coordinates planning and conducting center and community service activities including publicity, logistical details, pictures, and newsletter articles
    • Evaluate and respond to employee inquiries regarding policies, procedures, and programs, and directs them to appropriate resources for resolution.
    • Complete various administrative and special projects as assigned consistent with skill set and knowledge to assist entire HR team. Examples may include conducting or compiling results of focus groups, administering sales coach testing, coordination of leader training, distributing information for Winning Culture Survey as well as others.
    • May conduct exit interviews with employees and leaders
    • Partner with center leadership to remain informed of hiring needs, job specifications and qualifications
    • Build relationships with various sources for community outreach service projects;
    • Maintain confidentiality with HR issues and uses good judgment regularly.
    • Acts as a role model at all times; adheres to high ethical standards.
    • You should be open and responsive to consistent coaching; takes an active role in performance planning and goal setting; participates in professional development and self-development activities
    • Is consistently dependable in terms of work schedule and attendance, follow-through, meeting deadlines, and acting with a sense of urgency.
    • Project self and company positively by communicating/presenting information clearly and with a customer service focus both in person and via phone/email.
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Builds strong relationships with HR Manager/Director, other managers, team members and peers across departments.
    • Should be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • Associate’s degree (A. A.) from two-year College or minimum two years related experience and/or HR training.
    • Previous HR management experience and/or current enrollment in study program for HR certification preferred.
  • Job Title : Senior Training Leader
    Department : Training & Development
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Job Location: This is a mixture of remote (WFH) and in-office! For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Custodian/Facilities Team Member
    Department : Facilities
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, and vacuums hallways, office spaces, break rooms, and production flooring.
    • Regularly cleans and maintains kitchen/break room areas including refrigerators, microwaves, sinks, counter tops, and tables.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties trash and cardboard boxes throughout the building and take to dumpster.
    • Regularly cleans and maintains all furniture, fixtures, and equipment as outlined in the cleaning schedule provided by Sr. Facilities Coordinator.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Ensure the class is grasping the material and close any knowledge gaps as discovered.
    • On occasion write curriculum for Etech or its clients.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Customer Service Representative
    Department : Operations
    Location : Rusk

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    • Resolve all issues with diplomacy, tact and respect
  • Job Title : Customer Service Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Mental, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
    Job Title : Senior Training Leader
    Department : Training & Development
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Work From Home
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Health, Life, Vision, and Dental Insurance
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • 401K plan with employer matching
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Virtual Interviewing & Onboarding

    What You’ll Be Doing

    • Job Location: This is a mixture of remote (WFH) and in-office! For in-office work, you would be able to work in Lufkin, Nacogdoches, or Rusk, TX. All applicants must be located close enough to one of these centers to commute!
    • Senior Training Leaders must change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
    • Senior Training Leaders should consistently be on the lookout for ways to help not only their Training Leaders but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns and be able to come up with ways to combat these issues.
    • Senior Training Leaders are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
    • A Senior Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth-running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
    • Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
    • Senior Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
    • Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.

    What We Expect You To Have

    • A bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must be able to work in Lufkin, Rusk, or Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Custodian
    Department : Facilities
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • Knowledge of: Policies and procedures as outlined in the Employee Handbook; Inventory control and ordering procedures; Proper use of cleaning supplies and chemicals;
    • Ability to: Speak and understand instructions in English.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.
    • Valid driver’s license or other Government issued ID.
    Job Title : Cyber Security Auditor
    Department : Human Resources
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.
    • Liaise with technical security stakeholders on an ongoing basis.
    • Set and continually manage technical project expectations with team members and other stakeholders.
    • Conduct security audits of information systems against policy/process as defined within Etech documentation and required for ISO 27001, PCI-DSS, HIPPA, and Privacy Shield.
    • Plan and schedule security audit timelines
    • Determine the frequency and content of audit reports, analyze results, and remediate problem areas.
    • Review and evaluate audit findings and make recommendations on improving security and audit preparedness
    • Create audit remediation plans along with members of the cyber security and technical teams and establish timelines for completion
    • Analyze overall enterprise audit readiness and provide recommendations on how effectiveness could be improved to mitigate conditions that could impair future audit preparedness and audit readiness support
    • Effectively communicate audit procedures and expectations to team members and stakeholders in a timely and clear fashion.
    • Liaise with technical security stakeholders on an ongoing basis.
    • Set and continually manage technical project expectations with team members and other stakeholders.

    What We Expect You To Have

    • 2 years direct work experience in a technical environment
    • University degree in the field of computer science/technology management and/or 2+ years related work experience.
    • Certifications in Cyber Security and/or Technology fields a plus.
    • Familiarity with security audit and/or standard audit practices
    • Ability to conduct technical security audits for complex information systems
    • Ability to analyze information systems and technical specifications against defined security control standards and identify deficiencies and remediation strategies
    • Experience with network security, vulnerability management, incident response
    • Knowledge of emerging cyber security trends
    • Familiarity with Change Management practices
    • General knowledge of network system Functionality (Firewalls, Switches, Routers, etc.)
    • Database and operating systems experience with Microsoft products a plus.
    • Technically competent with various software programs, such as Microsoft Office products, SQL, etc.
    • Familiarity with security software such as Anti-Virus, Anti-Malware, Web Filtering Technology, Encryption methods and standards
    • Familiarity with industry security standards such as ISO 27001, PCI-DSS, HIPPA, Privacy Shield, etc. a plus.
    Job Title : Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Assistant Global Corporate Trainer
    Department : Training & Development
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists the Global Corporate Trainer with formulating training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services.
    • Assist with selecting appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role play, and computer-based training.
    • Present and facilitate leadership development programs in each pillar of education globally.
    • Assist with organizing and developing training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
    • Actively work within the online training application, including building online curriculum and courses, to create an engaging and effective learning environment online
    • Help represent the company during community projects and at public, social, and business gatherings.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What We Expect You To Have

    • Bachelor’s Degree from four-year college or university and, two to four years related experience and/or training; or equivalent combination of education and experience preferred.
    • Previous facilitating skills required.
    • Must be able to work in Lufkin, Rusk, Dallas, or Nacogdoches, TX. This position is primarily remote (TX or FL), but requires occasional travel to our Texas, Florida, and offshore centers (depending  on the Covid situation)
    • Must be able to have a flexible schedule.
    • At least 1 year experience in training or coaching in a call center environment is preferred, but not required.
    Job Title : Assistant Sales Leader
    Department : Operations
    Location : Lufkin

    Visit us: www.etechgs.com

    What We Offer

    • Health, Life, Vision, and Dental Insurance
    • Gym membership discounts
    • Medical, Dental, Vision & Life insurance
    • Company match for 401K plan
    • Flexible spending account
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Supervising approximately 15 full time employees on a sales campaign.
    • Coaches and develops team of sales agents to achieve performance objectives.
    • Ensures call quality, sales and service techniques, and compliancy guidelines are being met.
    • Handles escalated call disputes between customers and agents.
    • Issues written and oral warnings or reprimands for schedule adherence, call quality, or misconduct as outlined in handbook and campaign guidelines.
    • Periodically evaluates team members.
    • Acts as a role model at all times, adheres to high ethical standards.
    • Displays flexibility by championing and embracing change.

    What We Expect You To Have

    • At least 1 year of Call Center management experience (preferred, but not required).
    • At least 1 year of sales experience.
    • At least 1 year of leadership or management experience.
    • High school diploma or equivalent.
    • Bachelor’s degree from four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
    • Must have weekend availability, and open availability between 7 AM and 9 PM.
    Job Title : Assistant Trainer- East Texas
    Department : Training & Development
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to work in Lufkin, Rusk, and Nacogdoches, TX.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology. At least 1 year experience in training or coaching in a call center environment is preferred.
    Job Title : Inbound Telephone Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound calls from current customers in designated market area to maintain and upgrade accounts. 
    • Communicate with current customers using a variety of computer and telecommunications technology/software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter sensitive personal data and reactions of customers into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, set up repair and/or installation, and solve or refer problems.
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming, and falsification of sales.

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Knowledge of basic computer operations including keyboarding, proper grammar and syntax, company policies, and procedures as outlined in the Employee handbook.
    • Ability to follow directions, communicate information to customers, enter information into computer programs, close a sale, and learn new products and services.
    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to write simple correspondence.
    • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
    • Ability to read, write, and speak fluently in English.
    • Bilingual agents are preferred; must be able to read, write, and speak fluently in Spanish and English.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Ability to deal with problems involving several concrete variables in standardized situations.
    • Valid driver’s license or other Government-issued photo ID.

     

    Job Title : Online Chat Representative
    Department : Operations
    Location : Lufkin
    Job Type : Full-Time

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Mental, dental, vision & life insurance.
    • Tuition & Day Care Reimbursement
    • Company Match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Job Title : Desktop Support / Helpdesk Technician
    Department : I.T.
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : System Administrator
    Department : I.T.
    Location : Palm Beach

    Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers.
    • Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives.
    • Deploy workstations, servers, printers, scanners, firewalls, encryption systems, and all host security systems.
    • Manage all operating systems and end-user software.
    • Manage communications and connection solutions, including workstation connectivity, local area networks, local email connectivity, intranet, and Internet applications.
    • Ensure the integrity and security of enterprise data on host computers, multiple databases, and during data transfer in accordance to business needs and industry best practices regarding privacy, security, and regulatory compliance.
    • Manage input/output fleet, including printers and scanners.
    • Work with other technical teams to manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance.
    • Perform network and security audits.
    • Perform and test routine system backups and restores.
    • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on servers, input/output fleet, and workstations. Escalate incidents as necessary.
    • Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
    • Support application development teams throughout project lifecycles.
    • Analyze system, server, application, network, and input/output device performance.
    • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
    • Conduct research on emerging products, services, protocols, and standards in support of systems software procurement and development efforts.

    What We Expect You To Have:

    • Must be able to commute within the city.
    • Bachelor’s degree from four-year College or University; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of Operating systems such as Windows 7; 2000, NT, XP; Software programs such as VNS, NT, Outlook, Excel, Word, Power Point; Networking; and Basic computer hardware.
    • 40 Hour Work week, typically Monday-Friday 8 Am – 5 Pm. Hybrid remote and onsite, must be available for on call.
    Job Title : Hotel Reservations Call Center Leader
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Supervises the daily activity of reservations team by monitoring, coaching, and developing each team member to ensure call quality, sales techniques, and compliancy guidelines are being met.
    • Maintain a complete, accurate, and up-to-date knowledge of guest rooms, resort facilities, activities, and local attractions.
    • Ensures all reservation inquiries by phone and e-mail are addressed promptly and efficiently. Partners with necessary departments to solve guest issues.
    • Determines work procedures, prepares staff schedules, and expedites workflow.
    • Responsible for production reports to each department concerned.
    • Knowledgeable in hotel and guest room facilities/services, and ensures reservations agents are equally knowledgeable.
    • Review/analyze call volume reports including abandonment rate, and take action as appropriate.
    • Issues written and oral instructions, and reprimands for schedule adherence, call quality, or any misconduct as outlined in employee handbook.
    • Displays excellent de-escalation skills, and effectively resolve conflicts. Builds strong relationships with peers and team members.
    • Remains open and responsive to coaching, and takes an active role in performance planning and goal setting.

    What We Expect You To Have

    •  A high school diploma or equivalent.
    • Experience with Synexis and/or Resort Suite software is preferred, but not required.
    • Management or supervisory experience is required.
    Job Title : Reservation Sales Specialists
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    Our Hotel Reservations team is growing – but we are not adding team members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company. We are currently hiring Reservations Sales Specialists to join our dynamic team.  It’s a great job for an ambitious professional who has an interest in our industry and can build relationships and provide an outstanding customer experience. If you consider yourself to be a team player, goal-oriented, and possess a passion for helping others; apply to become a part of the Etech Global Services Team.

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Take inbound chats/calls from potential guests at a brand-new luxury wellness resort. Assist the guests in booking not only their stay but also personal wellness packages, spa services, group packages etc.
    • Communicate with customers by providing information/answering questions regarding current availability, wellness services and additional hotel amenities.
    • Quote prices and encourage customers to schedule a reservation
    • Secures and places reservations
    • Enter sensitive personal data of customers into computer database system
    • Build strong relationships with Team Leader, and team members
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Follow all compliancy guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation, and company policy regarding slamming, cramming and falsification of sales

    What We Expect You To Have

    • High school diploma or general education degree (GED)
    • Three months related experience in hotel reservations preferred
    • Customer Service: 1 year (Preferred)
    • Sales Experience: 1 year (Preferred)
    • Call Center: 1 year (Preferred)
    • Hospitality: 1 year (Preferred)
    • A proactive approach to problem-solving with strong decision-making skills
    • High proficiency in the English language (verbal and written)
    • Play a role as part of the team to achieve revenue goals
    • Promote a cooperative and problem-solving atmosphere
    • Conduct all business in a professional and courteous manner
    • Knowledge of basic Computer operations including keyboarding, proper grammar and syntax
    • Valid driver’s license or other Government issued photo ID
    Job Title : Customer Service Agent
    Department : Operations
    Location : Palm Beach

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Mental, dental, vision & life insurance.
    • Company match for 401K
    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Follow all compliance guidelines and regulations regarding Customer Proprietary Network Information, Competitive Landscape Operating Requirements, Do Not Call legislation and Company policy regarding slamming, cramming and falsification of sales.
    •  Resolve all issues with diplomacy, tact and respect
Jamaica Opening
  • Job Title : Medical Administrative Specialist
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Place high volume of outbound phone calls 
    • Answer incoming calls from customers and appropriately resolve requests
    • Updating customer information in our database systems
    • Meet and exceed established daily goals
    • Build strong relationships with internal associates and external contacts
    • Make logical, informed decisions
    • Demonstrate outstanding organizational and time management skills
    • Display excellent communication skills with diplomacy and tact
    Job Title : Sales Representative-Reservations
    Department : Operations
    Location : Montego Bay

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Excellent Health, Vision and Dental Benefits
    • Tuition & Day Care Reimbursement
    • Company Match for 401K Contribution
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing

    • Handle escalated issues and de-escalate customers.
    • Resolve guest issues and provide solutions in the shortest possible time frame.
    • Cross sell hotel accommodation if the desired property is sold out
    • Answer the telephone with a polite and courteous manner
    • Provide general information over the phone, relating to cancellations, relocations, billing and other types of inquires
    • Respond to all customer inquires using multiple channels (telephone, email and any additional channels as developed)
    • Display a calm demeanor when handling guest issues or complaints
India Opening
  • Job Title : Senior Property Accountant
    Department : Finance
    Location : Gandhinagar

    Our team is growing – but we are not adding members just to fulfill requests. We are searching for individuals who are ready to be a part of the next big thing and are excited about growing with our company! We are hiring for one of our Clients. The Leadership is anxiously waiting to cultivate and develop your skills and prepare you for the career journey of a lifetime.

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
    • Analyze and research budget variances.
    • Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI.
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc…
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
    • Answer questions on monthly financials statements.
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
    • Establish and maintain relationship with banks and other financial institutions.
    • Assisting in month-end closing duties
    • Prepare and submit Form 1099 tax filings.
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
    • Assist property manager in annual budget process with Asset and Property Managers.
    • Assist property management with quarterly forecasts for assigned properties.
    • Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
    • Prepare wire transfers and/or check requests as needed.

    What We Expect You To Have

    • Flexibility working in US shift.
    • CA and/or minimum Bachelor’s degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
    • In-depth working knowledge of YARDI is MUST.
    • Knowledge with Excel, Word, Outlook.
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
    • Excellent organization, communication and interpersonal skills.
    • Must be a team player and enjoy working in a fast paced environment.
    Job Title : English Language Trainer
    Department : Training & Development
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You”ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Qualifications Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    Job Title : Social Media Recruiter (Recruitment and Strategy)
    Department : Marketing
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • An ideal candidate needs to provide support and lead the Social Media Recruitment, and also needs to source candidates for different roles through online social networking tools and technology, while representing and promoting the Etech’s brand.
    • Use LinkedIn, Twitter, Facebook or other platforms to promote new jobs and communicate the positive aspects of working for the company.
    • Source potential and passive candidates through direct channels, social media, internet sourcing, extensive name generation research and relationship building.
    • Generate candidate interest through creative marketing and social media messaging.
    • Develop a pipeline for current and future hiring needs.
    • Foster relationships with passive talent and Recruiters

    What We Expect You To Have:

    • Experience with Social Media Management and Recruitment.
    • Experience with different recruitment platforms.
    • Familiarity with present direct sourcing techniques and ability to develop new techniques and skills
    • Must have Skills: Recruitment/Talent Acquisition, Sourcing, Human Resources (HR), LinkedIn, Twitter, Facebook Marketing and Internet recruiting
    • Flexible in working hours is a must
    • Exceptional listening and analytical skills
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Good team player
    • Self-motivated and enthusiastic
    • Ensures quality of deliverables
    • Be open to receiving feedback and constructive criticism.
    • A “can do” attitude
    • Innovative & creative
    • Integrity and honesty
    • Passionate about service
    • Strong analytical skills
    • Graduate in any field
    • 3+ years of experience in working as Social Media Recruiter
    Job Title : Database Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Create Tables, View functions, and stored procedures.
    • Database Development and ETL Development.
    • Database design.
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS(Optional)
    • Obtain and interpret information from a large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff.

    What We Expect You To Have

    • More than four (4) years of experience.
    • Experience in writing SQL queries and stored procedures for combining, analyzing, and reporting data.
    • Experience in writing a complex query to analyze data.
    • Experience in different RDBMS technology (MSSQL, MYSQL, Oracle, Etc….)
    • Experience in BI and Data visualization tool
    • Experience in NoSQL Database will be an added advantage.
    • Can effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions, and profiling.
    • Database management.
    Job Title : Integration Engineer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Integration Engineer will play a key role in client implementations, responsible for the design and execution of integrations between Stella Connect and customers’ environments. This role will work within the Implementation team and partner with customer success managers, sales engineers, product managers, and developers to ensure new and existing clients have a seamless experience implementing the full value of our cloud-based solutions

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Responsible for the successful execution of client integration solutions, throughout the entire customer lifecycle.
    • Build, and deploy client-specific integrations with a variety of contact center and in-store technologies, from standardized CRM or ticketing platforms to customized homegrown solutions.
    • Define data schemas and build mappings between systems.
    • Develop knowledge and expertise in existing and emerging technologies deployed within customer environments.
    • Provide vital feedback to product and development teams to expand and refine best-in-class solutions. Deliver consistent on-time execution of integrations.
    • Manage risk identification and risk mitigation strategies associated with solutions.
    • Work closely with technical support, product management, and engineering teams to resolve issues as needed

    What We Expect You To Have

    • Positive, can-do attitude, and dedicated to continuous improvement
    • Fast learner, passionate about technology and software, and always looking forward to learn about new techniques and technologies
    • 2-5 years experience in deployment and iteration of SaaS enterprise software solutions, solutions architecture, and customer implementations
    • Ability to communicate effectively with internal and external resources with various levels of technical knowledge and expertise
    • Working knowledge:
      • Ruby and Ruby on Rails (RoR) experience
      • Knowledge of Javascript and Front-end technologies (React)
      •  Ability to explore data structures and systems via Application Programming Interfaces
        (APIs)
      •  Data structures
      •  SQL Proficiency
    •  Preferred experience:
      • Duties involved touching 3rd party Customer Relationship Management (CRM) systems
        programmatically.
      • Interest in the relationship between “high-level” conceptual entities and their
        representations and transformations.
    • BA/BS in Computer Science, Software Engineering, or related discipline or equivalent professional experience
    Job Title : Real Time Analyst
    Department : WFM
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks, and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to the management team
    • Monitors and reports real-time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. e.g. same-day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

    What We Expect You To Have

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies
    • Build strong relationships with Team leaders, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    Job Title : Talent Sourcer
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Engage quality applicants interested to work with our US Centers.
    • Interact with potential candidates on social media and professional networks
    • Craft and send recruiting emails
    • Coordinate with hiring managers to determine position requirements
    • Identify qualified candidate profiles using various sourcing techniques (e.g. Boolean search)
    • Develop talent pipelines for future hiring needs
    • Solicit referrals  from current employees and external networks
    • Promote our employer brand online and offline
    • Maintain candidate databases (e.g. via our Applicant Tracking System)
    • Communicate with past applicants regarding new job opportunities.

    What We Expect You To Have

    • 2 +  years of proven work experience as a talent sourcer/full time recruitment
    • Hands-on experience with Boolean logic, internet sourcing, social media sourcing (e.g. LinkedIn X ray search, Facebook graph search etc.)
    • Good communication skills
    • Experience of hiring for US non IT positions (bulk requirements) will be an added advantage
    • HSC or Above
    • Ready to work in night shifts
    Job Title : US Talent Acquisition Specialist
    Department : Talent Acquisition
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • This role will primarily support US Hiring.
    • Pre-screen & engage quality applicants interested to work with our US Centers.
    • Helps to coordinate participation in, sets up display, and works at job fairs
    • Provides information on company facilities and job opportunities to potential applicants
    • Should have good knowledge of using Social Media Tools for hiring candidates
    • Should help organization in hiring candidates in a cost-effective manner
    • Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
    • Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
    • Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
    • Sourcing active & passive candidates from various channels available.

    What We Expect You To Have

    • Graduate OR equivalent experience
    • 1-3 years of experience of Talent Acquisition into a high paced environment
    • Added advantage incase if you have an experience in US staffing.
    • Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidates
    • Should have experience of mass hiring for front line customer service roles
    • Ability to build a social following and engage with followers in a professional manner
    • Well organized and structure approach to work & meet OR exceed deadlines and target
    • Ready to work in night shifts
    Job Title : WordPress Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs along with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.
    Job Title : Training Leader
    Department : Training & Development
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Prepares new trainers to succeed in their jobs and ensures training classes run smoothly. Required to be available as needed per campaign/center and can be moved between campaigns/centers as needed to teach their team the art of being a trainer and a leader
    • Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently outdo their previous attempts
    • Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act
    • Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally
    • Being an Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and a quality curriculum
    • Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix it before the predicament even occurs
    • Directly supervises 1 to 15 trainers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification
    • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business.
    • Training Leaders have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility
    • Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish
    • Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers
    • Training Leaders should consistently be on the lookout for ways to help not only their trainers but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership
    • We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues
    • Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company
    • A Training Leader must be able to take charge and effectively pilot a class but should be able to admit mistakes and work well with different people and personalities
    • Developing your trainers should be a passion that is shown every day through the use of Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • Training Leaders should have the keen ability to see when there are gaps in training, write a curriculum to address, and implement ongoing training to help the agents
    • A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns
    • A Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits
    • Training Leader sees the value in developing future leaders and realize their leadership can leave a legacy. Because of this, Training Leaders work hard. Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
    Job Title : QA Automation Engineer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company
    • Automate and document tests from existing test cases/scenarios and new feature specifications
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications.
    • Manage source code and administer revision control system.
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server
    • Virtual Machine deployment (VMware, Amazon)
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts

    What We Expect You To Have

    • 3 years working in software development.
    • ​Experience in writing clear, concise and comprehensive test plans and test cases.
    • Hands-on experience with both white box and black box testing.
    • ​Hands-on experience with automated testing tools. (Selenium and other tools)
    • ​Experience working in an Agile/Scrum development process (e.g., JIRA, Rally, Asana, etc.)
    • ​Experience with performance and/or security testing is a plus.
    • ​Experience with Linux operating system variants
    • ​Undergraduate Degree in Computer Science or Mathematics (Graduate Degree always is a plus)
    Job Title : SQL / SSRS Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.
    Job Title : Asp.Net MVC Developer
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : Active Directory Systems Administrator
    Department : Etech Technolgy Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • As Active Directory Administrator, you are responsible for installation and configuration of Active Directory, planning and implementation of active directory migration.
    • Provide creative and thoughtful solution as Active Directory Administrator.
    • Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.

    What We Expect You To Have

    • Minimum 5 years’ experience performing as a System Administrators with windows server Administration and Active directory administration.
    • Experience in Group policy implementation and troubleshooting.
    • Experience in managing site replication services.
    • Good command over Power Shell scripting to manage active directory
    • Should have knowledge about ADFS, office365 and Azure AD
    • Strong Experience in windows server, Active Directory and Group policy.
    • Should have knowledge about ADFS, Azure AD, office365 , AWS and other networking technology.
    • Excellent Verbal and written communication skills and ability to work with Global team.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
    • Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment, and supplies.
    • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.
    Job Title : Technical Recruiter – Remote
    Department : Recruitment- Medallia
    Location : Gandhinagar

    Overview

    Technical Recruiter responsibilities include sourcing, screening, and providing a shortlist of qualified candidates for various technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire, and ensure we attract the best professionals.

    Ultimately, you will build a strong tech talent pipeline and help hire and retain skilled employees for our IT positions.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyse the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Coordinating with External clients (e.g., US, UK, and Australia) to schedule interviews.
    • Open for Outstation hiring/placements.

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.
    • Proven work experience as a Technical Recruiter or Recruiter
    • Hands-on experience with various interview formats (e.g., phone, Skype, Hangout and Zoom)
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)
    • Technical expertise with an ability to understand and explain job requirements for IT roles.
    Job Title : Learning and Development Specialist -Remote
    Department : ETS- Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    The Learning & Development Specialist’s time will be focused on learning administration duties. He /she will support and deploy virtual classroom training and resources that help our channel partners and internal team members learn about our products, processes, and technology. He/she will also act as a learning administrator for our live training by helping to set up sandboxes, coordinate schedules, and identify operational improvements. The ideal candidate is self-starter and not afraid to implement innovative approaches to training support methods.

     What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Function as a Teaching Assistant for our live training classes by conducting Office Hours
    • Grade student exams and provide feedback and coaching to students
    • Deploy and prepare sandboxes in anticipation of live training classes
    • Maintain a log of training request
    • Update & maintain the training events calendar globally
    • Perform quality assurance on virtual instructor-led training materials, as needed
    • Design and deploy post-training surveys & instruments to measure learning effectiveness and make adjustments to current program content as needed
    • Compiles and communicates performance metrics for online and classroom training courses to measure training effectiveness.

    What We Expect You To Have

    • 2+ years experience with teaching assistant duties for adult learners
    • Experience with training coordination
    • Experience defining learning needs for internal & external audiences in a delivery environment
    • Experience on a technical platform
    • Great attention to detail including grammar and punctuation a must
    • Be ready to work on different time zones
    Job Title : Salesforce Developer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    Client is looking for a Salesforce Developer with a strong functional and technical background to solve complex software problems at scale. The developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. The developer is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services organization. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services organization.

    What We Offer

    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Partner with stakeholders and project managers to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical solutions
    • Develop in, Apex, JavaScript, Lightning Web Components, Aura Components and other technologies to build customized solutions that support business requirements and meet project objectives
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
    • Configure, build and integrate Salesforce with other tools in the Support/Education Services Stack
    • Identify opportunities for application optimization, redesign, or development within the platform to ensure compatibility with evolving project requirements
    • Create and maintain standard operating procedure (SOP) and system architecture documentation.
    • Guide best practices for deployment strategies, governance and development processes
    • Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
    • Act as a promoter and driver of change in support of business process improvement.

    What We Expect You To Have

    • 2+ years of systems development experience (i.e. designing, developing and maintaining complex solutions using Apex, Lightning Web Components, JavaScript, Apex REST API, SOQL)
    • 2+ years of experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • 1+ years’ experience with translating business requirements into technical/functional solutions
    • Strong understanding of Salesforce.com best practices and functionality
    • Solid understanding and detailed experience with Salesforce.com architecture
    • Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English
    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • Scripting language experience e.g. Python
    • Strong understanding and knowledge of Salesforce Service Cloud capabilities and limitations paired with Salesforce force.com design and configuration skills
    • Salesforce.com certification (Platform Developer I / Platform Developer II)
    • Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, WorkBench)
    • Previous experience working in a SCRUM or agile environment
    Job Title : Proactive Monitoring – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    Overview

    We are hiring for one of the topmost SaaS-based in the US which is associated with Etech.

    What is the client software?

    The client product is a SaaS (Software as a Service) platform to help companies learn about their customers’ feedback about their products and services. This domain is called CEM (Customer Experience Management).

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • As a Support Analyst, you will be assigned to multiple projects, different processing reports.
    • You will be responsible for updating and maintaining the Quality of all the Monitoring Sheets of projects.
    • Monitor all project activities and progress towards achieving the necessary project output.
    • Timely communicate and coordinate with the project team, in the case of any discrepancy with expected
    • Recommend further improvement of the logical framework.
    • Prepare and maintain issue logs across all the projects.
    • Perform other related duties as required.
    • Interpret data, analyze results using statistical techniques and provide ongoing reports.
    • Identify, analyze, and interpret trends or patterns in complex data sets.
    • Locate and define new process improvement opportunities.

    We Expect You To Have:

    • BCA/MCA/BE/MSC(IT/Computers)
    • Excellent verbal/written communication skills
    • Great Problem-solving skills
    • Maintain Data-Quality and Integrity
    • Former monitoring experience in SaaS (Preferred but not must)
    • CSS, JavaScript, HTML, XML and Manual Testing
    • Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers. Ability to work independently & able to exercise strict confidentiality.
    Job Title : Quality Assurance Engineer – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer: 

    • Transportation allowance
    •  Canteen Subsidy
    •  Night Shift allowance as per the process
    •  Schedule Attendance Bonus
    •  Health Insurance
    •  Tuition Reimbursement
    •  Incentive components campaign wise
    •  Work-Life Balance Initiatives
    •  Rewards & Recognition
    •  Internal movement through IJP

    Overview:

    As an analyst, you will first learn a lot about The client platform and how to configure/create a solution for its customers through extensive product training. After that, you will work with The client project managers and other team members to build and support our product implementations for large companies. You will utilize your knowledge of technology to think of creative solutions on the client platform.

    As an Analyst you will be assigned to multiple projects depending on our need, your interests, and expertise. The projects can vary from assisting your team in implementing, maintaining, and testing our software for new customers to managing customer accounts post-launch.

    What You’ll Be Doing:

    • Review requirements, specifications, and technical design documents to provide timely and meaningful feedback 
    • Create detailed, comprehensive, and well-structured test plans and test cases 
    • Estimate, prioritize, plan and coordinate testing activities 
    • Design, develop and execute automation scripts using open source tools (optional) 
    • Execute test cases (manual or automated) and analyze results 
    • Evaluate product code according to specifications 
    • Create logs to document testing phases and defects 
    • Identify, record, document thoroughly, and track bugs 
    • Perform thorough regression testing when bugs are resolved 
    • Develop and apply testing processes for new and existing products to meet client needs 
    • Liaise with internal teams (e.g. BA, product managers) to identify system requirements 
    • Monitor debugging process results 
    • Investigate the causes of non-conforming software and train users to implement solutions 
    • Track quality assurance metrics, like defect densities and open defect counts 
    • Stay up-to-date with new testing tools and test strategies 

    What We Expect You To Have :

    • Excellent analytical skills (including Microsoft Excel) and attention to detail 
    • Strong written, oral communication and presentation skills 
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Minimum 2 years of relevant experience 
    • Flexible working in US shift timings.
    Job Title : Strategy Analytics Analyst – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/career/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps
    • You’ll work with Senior Analysts, Managers and/or Senior Managers to uncover actionable and commercially focused insights. Each of your projects will also have a Partner who will help provide new perspectives and direction for your project team.
    • You’ll analyze operational, customer, and financial data, alongside some of the world’s largest customer feedback datasets, to advise clients on best practices for driving customer-centricity from the boardroom to the front lines, resulting in improved customer experience and increases in customer loyalty.
    • You’ll pull and integrate data from disparate sources, writing code to clean the data in preparation for modelling.
    • You’ll build models using linear regression, logistic regression, cluster analysis, etc. to answer targeted business questions.
    • You’ll use both structured (regression) and unstructured (text analytics) analysis to help articulate business and program recommendations
    • Help the team prepare customer facing deliverables (slide decks) that convey the results and applicability of your analysis

    What We Expect You To Have

    • BA/BS Degree/ MA/MS Degree (continued straight from Undergraduate)
    • Hands on experience working on R, Python and Regression (Preferred Multiple regression)
    • Flexible working in US shift
    • Demonstrated expertise with regression-based data analysis and quantitative research methodologies
    • Knowledge of statistical software packages (e.g., R)
    • Excellent problem solving and analytical skills
    • Excellent project management and communication skills (written and in slides). Ability to formulate hypotheses, search for patterns, and find the story in the data
    • Quick learner/creative thinker/self-starter
    • Passion for problem resolution
    Job Title : AWS Admin
    Department : Etech Technology Solutions
    Location : Gandhinagar

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift
    Job Title : Full Stack Developer (.Net)
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift
    Job Title : Business Analyst – Remote
    Department : ETS - Medallia
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data
    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
  • Job Title : English Language Trainer
    Department : Training & Development
    Location : Vadodara

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You”ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Qualifications Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    Job Title : Social Media Recruiter (Recruitment and Strategy)
    Department : Marketing
    Location : Vadodara

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • An ideal candidate needs to provide support and lead the Social Media Recruitment, and also needs to source candidates for different roles through online social networking tools and technology, while representing and promoting the Etech’s brand.
    • Use LinkedIn, Twitter, Facebook or other platforms to promote new jobs and communicate the positive aspects of working for the company.
    • Source potential and passive candidates through direct channels, social media, internet sourcing, extensive name generation research and relationship building.
    • Generate candidate interest through creative marketing and social media messaging.
    • Develop a pipeline for current and future hiring needs.
    • Foster relationships with passive talent and Recruiters

    What We Expect You To Have:

    • Experience with Social Media Management and Recruitment.
    • Experience with different recruitment platforms.
    • Familiarity with present direct sourcing techniques and ability to develop new techniques and skills
    • Must have Skills: Recruitment/Talent Acquisition, Sourcing, Human Resources (HR), LinkedIn, Twitter, Facebook Marketing and Internet recruiting
    • Flexible in working hours is a must
    • Exceptional listening and analytical skills
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    • Good team player
    • Self-motivated and enthusiastic
    • Ensures quality of deliverables
    • Be open to receiving feedback and constructive criticism.
    • A “can do” attitude
    • Innovative & creative
    • Integrity and honesty
    • Passionate about service
    • Strong analytical skills
    • Graduate in any field
    • 3+ years of experience in working as Social Media Recruiter
    Job Title : Customer Experience Specialist
    Department : Operations
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Quality Analyst
    Department : Etech Insights (EI)
    Location : Vadodara

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    Job Title : Active Directory Systems Administrator
    Department : Etech Technolgy Solutions
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • As Active Directory Administrator, you are responsible for installation and configuration of Active Directory, planning and implementation of active directory migration.
    • Provide creative and thoughtful solution as Active Directory Administrator.
    • Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.

    What We Expect You To Have

    • Minimum 5 years’ experience performing as a System Administrators with windows server Administration and Active directory administration.
    • Experience in Group policy implementation and troubleshooting.
    • Experience in managing site replication services.
    • Good command over Power Shell scripting to manage active directory
    • Should have knowledge about ADFS, office365 and Azure AD
    • Strong Experience in windows server, Active Directory and Group policy.
    • Should have knowledge about ADFS, Azure AD, office365 , AWS and other networking technology.
    • Excellent Verbal and written communication skills and ability to work with Global team.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Demonstrate strong organizational, analytical and problem-solving skills in order to evaluate situations make recommendations and take prompt, effective corrective action.
    • Demonstrate good planning skills by ensuring the appropriate scheduling of resources including equipment, and supplies.
    • Demonstrate effectiveness in maintaining a well-organized operation to ensure the efficiency and accuracy of the work and information flow; monitor procedures and implement corrective actions as required.