Job Openings

USA Opening
  • Job Title : Sales Representative – Part Time
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $12.50/hr
    Location : Nacogdoches
    Schedule & Shift : M-F 4pm-8pm with EO Sat availability
    Hours :

    Learn more: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Evening Receptionist
    Job Location :
    Department : Human Resources
    Pay Grade : 11.50 per hour Starting | 12.50 per hour after one year
    Location : Nacogdoches
    Hours : M-F 2:30p-10p

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, Life, Vision, and Dental Insurance
    • Supplemental Insurances

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards them to appropriate personnel.
    • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 3-6 months of related experience.
    Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches

    Learn more: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches
    Job Type : Full-Time
    Schedule & Shift : 7am-4pm | off Fri/Sat or Sun/Mon

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Medical, dental, vision & life insurance.
    • Tuition & Day Care Reimbursement
    • Company Match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Job Title : Bilingual Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : Base Pay starting at $14 ($15 if bilingual-English and Spanish)
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Servant Leadership culture – we are here to support your success
    • Career Development and personal growth opportunities
    • Fun atmosphere with unique contests and incentives
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Flexible Spending Account
    • Paid time off
    • Paid training
    • Tuition reimbursement
    • Daycare reimbursement
    • Daily Pay

    What You’ll Be Doing

    • Model ethical behavior and execute job responsibilities in accordance with trainings, standards and information protection policies
    • Utilize multiple processing systems and maintains a working knowledge of the Manual of rates, Rules and procedures
    • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
    • Take ownership of each call, handling it until resolution is reached, which includes follow up, as necessary to ensure that the actions promised to the caller are completed
    • Process underwriting endorsements and/or changes within approved authority level
    • Gather, organize and forward information to other areas for handling or consideration
    • Assist in other areas of the production unit as needed

    What We Expect You To Have

    • High School Diploma or GED
    • A positive attitude and ability to multi-task is a must
    • Excellent verbal communication skills
    Job Title : Desktop Support / Helpdesk Technician
    Job Location : Work From Office
    Department : I.T.
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
    Job Title : Custodian
    Job Location : Work From Office
    Department : Facilities
    Location : San Antonio

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • Knowledge of: Policies and procedures as outlined in the Employee Handbook; Inventory control and ordering procedures; Proper use of cleaning supplies and chemicals;
    • Ability to: Speak and understand instructions in English.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of organization.
    • Valid driver’s license or other Government issued ID.
    Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $14/hr
    Location : San Antonio

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Call Center Assistant Sales Leader
    Department : Operations
    Pay Grade : $28,000-$36,000 Wage varies based on experience
    Location : Dallas
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties. This Assistant Leader drives performance by demonstrating leadership skills and supplying immediate help to a group of team members.
    • Achieves team performance goals as established by leadership
    • Coaches and develops team of sales agents to achieve performance objectives
    • With the Operations Leader or Account Leader, prepares and administers Performance Development Plans for sales or service agents as needed to develop agent performance and behavior
    • Supervises the daily activity of a team consisting of Agents by monitoring, coaching and developing each team member to ensure call quality, sales and/or service techniques and compliancy guidelines are being met
    • Handles escalated call disputes between customers and agents
    • Issues written and oral warnings or reprimands for schedule adherence, call quality or any misconduct as outlined in employee handbook or campaign guidelines
    • Responsible for periodic evaluations on team members (ACTs, QEval, etc.)
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
    • Studies and standardizes procedures to improve efficiency of subordinates
    • Maintains harmony among workers and resolves grievances by following the open line procedure as necessary
    • Adjusts errors and complaints
    • Builds strong relationships with peers, superiors, and team members
    • Is open and responsive to consistent coaching, take an active role in performance planning and goal setting
    • Acts as a role model at all times, adheres to high ethical standards
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Displays flexibility in an environment by championing and embracing change
    • Supervises approximately 15 FTE’s on a Sales or Service Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, VNS operating system, Company policies and procedures as outlined in Employee handbook; Computer programs such as Word, Excel, PowerPoint, Outlook and applicable campaign programs.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance, and coach and develop team members as needed; develop relationships with peers across departments.
    Job Title : Call Center Sales Leader
    Department : Operations
    Pay Grade : $37,000-$48,000 Wage varies based on experience
    Location : Dallas
    Schedule & Shift : 8-5pm and 12-8pm

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Coaches and develops team of agents/representatives to achieve their individual performance goals as well as team goals by performing the following duties.
    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops team of agents/representatives to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members/ACT’s
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Directly supervises approximately 15 FTE’s on a Campaign in the Operations Department.
    • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Other responsibilities include interviewing, hiring, and monitoring, coaching and developing employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
    • Achieving defined productivity goals

    What We Expect You To Have

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Assistant Trainer
    Department : Training & Development
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!

    What We Expect You To Have

    • A high school diploma or equivalent.
    • Must be able to have a flexible schedule.
    • At least 1 year experience in a call center environment, and an understanding of technical aspects of teaching the use of call center technology is preferred.
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Facilities Team Member Tier 1
    Pay Grade : $12/hr.
    Location : Dallas
    Schedule & Shift : Mon - Fri
    Hours : 3 PM - 9 PM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
  • Job Title : Evening Facilities Team Member
    Job Location : Work From Office
    Department : Facilities
    Pay Grade : $9.50
    Location : Rusk
    Schedule & Shift : 3:30pm-12 Midnight

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Desktop Support / Helpdesk Technician
    Job Location : Work From Office
    Department : I.T.
    Location : Rusk

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    • Must be available from 8 AM to 5 PM or 3 PM to 12 AM Monday-Friday with rotating weekends.
  • Job Title : Data Entry Specialist
    Pay Grade : $10.50 for training and $10.50 for production
    Location : Lufkin

    Learn more: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Resolve all issues with diplomacy, tact, and respect.

    What We Expect You To Have

    • A high school diploma is required
    • Minimum typing speed of 25 wpm is required
    Job Title : Bilingual Customer Service Representative
    Department : Operations
    Pay Grade : Base Pay starting at $10.50 ($11.50 if bilingual-English and Spanish)
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Servant Leadership culture – we are here to support your success
    • Career Development and personal growth opportunities
    • Fun atmosphere with unique contests and incentives
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Vision insurance
    • Flexible Spending Account
    • Paid time off
    • Paid training
    • Tuition reimbursement
    • Daycare reimbursement
    • Daily Pay

    What You’ll Be Doing

    • Model ethical behavior and execute job responsibilities in accordance with trainings, standards and information protection policies
    • Utilize multiple processing systems and maintains a working knowledge of the Manual of rates, Rules and procedures
    • Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed
    • Take ownership of each call, handling it until resolution is reached, which includes follow up, as necessary to ensure that the actions promised to the caller are completed
    • Process underwriting endorsements and/or changes within approved authority level
    • Gather, organize and forward information to other areas for handling or consideration
    • Assist in other areas of the production unit as needed

    What We Expect You To Have

    • High School Diploma or GED
    • A positive attitude and ability to multi-task is a must
    • Excellent verbal communication skills
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
    Job Title : Sales Representative
    Department : Operations
    Location : Lufkin

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Online Chat Representative
    Department : Operations
    Pay Grade : $12.50/hr plus commission
    Location : Lufkin
    Job Type : Full-Time
    Schedule & Shift : 7am-4pm | off Sun/Mon

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Medical, dental, vision & life insurance.
    • Tuition & Day Care Reimbursement
    • Company Match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assist customers via chat technology
    • Help customers with a consultative approach and engage in solving their concerns
    • Listen, understand and take quick action
    • Strive to exceed performance expectations while having fun!
    • Engage in continuous learning opportunities

    What We Expect You To Have

    • High school Diploma or equivalent
  • Job Title : Data Entry Specialist
    Job Location : Work From Office
    Pay Grade : $11
    Location : Palm Beach
    Schedule & Shift : M - F

    Learn more: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary and Compensation Incentives
    • Casual Dress Code
    • Community Involvement Opportunities
    • Amazing Paid Time Off Incentives
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Provide quality service to clients through a thorough knowledge of products and services.
    • Enter data into our computer database systems.
    • Resolve all issues with diplomacy, tact, and respect.

    What We Expect You To Have

    • A high school diploma is required
    • Minimum typing speed of 25 wpm is required
    Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Location : Palm Beach

    This position requires a highly motivated, high-energy sales and service professional. This position requires dynamic, customer focused, sales and service professionals that possess excellent verbal and written communication, interpersonal skills demonstrated by passion for providing outstanding customer service, effective sales closing skills, creative thinking, and the ability to enthusiastically communicate with prospects on every outbound and inbound call consistently.

     VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : HR Receptionist/Admin
    Job Location : Work From Office
    Department : Human Resources
    Pay Grade : $14/hour; after successful 90 days, increase to $14.50
    FLSA Status : Hourly Support
    Location : Palm Beach
    Schedule & Shift : Mon-Fri
    Hours : 8:30a-5:30p

    Visit us: www.etechgs.coom

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Assists HR Manager with the maintenance and reporting of all employee records accurately scanning/filing appropriate documentation which includes existing employees and new hires.
    • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Monitors visitor access and parking and issues pass when required, and maintains visitor log.
    • As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Administers drug screenings consistently and according to established procedures; maintains and properly files documentation; Notifies applicant/employee of drug screen results, using discretion where appropriate.
    • Assists with planning center activities, creating publicity, taking pictures, and submitting newsletter articles.
    • Initiates criminal background investigations by entering pertinent information on applicants and new employees.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Works with Recruiting team, assisting with new hire process including; assessment tests, drug screening, and paperwork.
    • Assists the Recruitment team with career/job fairs and community events.
    • Assists the HR Department in organizing and participating in community “Give Back” service projects on behalf of the company.
    • Assists in answering employee questions and directing to resources available.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.    

    What We Expect You To Have

Jamaica Opening
  • Job Title : Customer Service Representative
    Job Location : Work From Office
    Location : Montego Bay

    Visit us: www.etechgs.com

    What We Offer

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition and Birthday Club
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You’ll Be Doing

    • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and
    • telecommunications technology/software to give information and answer questions
    • Enter data into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Basic Computer operations including keyboarding, proper grammar and syntax
    Job Title : Reservation Sales Specialist
    Job Location : Work From Office
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Up to $500 JMD per hour
    Location : Montego Bay
    Schedule & Shift : Flexible to work any 8 hours shift between 7 am- 1 am including weekends and public holidays

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Excellent Health, Vision, and Dental Benefits
    • Tuition Reimbursement
    • Free Transportation
    • Community Involvement Opportunities
    • Amazing Paid Time Off
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all incoming calls are answered with courtesy and ensure efficient resolution of all guests’ inquiries for various hotel services and operations.
    • Provide a friendly welcoming greeting with all client interactions.
    • Assist in booking and blocking any rooms according to required standards and managing all special reservations and monitoring all reservations and discounts.
    • Ensure compliance with all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge of all room types and its availability.
    • Provide excellent customer service for all hotel inquiries.
    • Features and benefits of the property are to be provided with enthusiasm and without prompting.
    • Staff customize the experience by determining preferences, offering a choice room/bed type etc.
    • Inquire about any special requests for the client.
    • Make sure to fully explain guarantee and cancellation policies to guests.
    • Skillfully and knowledgeably address inquiries and requests and speak clearly.
    • Ask for the correct spelling of caller’s name and recognize repeated guests.
    • Ask the caller’s contact details like mobile number, e-mail etc. if they are first time visitor.
    • Make sure reservation details are reviewed including hotel location, arrival/departure, dates, time, the spelling of names, address and e-mail.
    • Rate and room /bed type preference is confirmed, along with special requests, confirmation number is provided.
    • Ask which e-mail address they would like to use to send the reservation confirmation.
    • Enquire about concierge services for airport transfers, pre-arrange entertainment, local transportation, or directions.
    • Standard check-in and check-out times are provided to clients along with early check-in and check-out charges in case requested by guests

    What We Expect You To Have:

    • Minimum of Four (4) CXC/GCE subjects (Including English Language and a Math Subject City and Guilds Math and English also accepted or a HEART Level-I or II Customer Service, Team Jamaica or Front Desk-related certificate
    • Minimum of 1 year hotel reservations/ front desk or call center reservations experience.
    • Excellent verbal and written communication skills
    • Excellent relationship building and rebuttal skills
    • Must be at least 18 years old
    • Valid Government ID, NIS, T.R.N
    • Ability to type a minimum of 26wpm
    • Ability to work a flexible schedule
India Opening
  • Job Title : ReactJs Developer
    Job Location : Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise.
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Build modern React applications using TypeScript.
    • Ship great software that is scalable and robust and then keep it humming.
    • Design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically.
    • Partner closely with dependent teams across engineering to ensure uninterrupted service.
    • Incorporate best development practices and habits and help build tooling to enforce the same.
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes.
    • Work with a design team to implement and improve a great modern UI

    What We Expect You to Have:

    • 5+ years of experience developing enterprise grade software
    • Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model • Strong knowledge of React (2+ years ofexperience)
    • Experience working with TypeScript
    • Extended knowledge of Web technologies like CSS and HTML (5+ years of experience)
    • Bring an ownership mindset with quality orientation and DevOps experience
    • Git version control
      Design Patterns and the ability to write clean code
    • Develop with WCAG guidelines and accessibility in mind
    • Great communication skills.

    Preferred Candidates

    • Some .NET experience is a plus.
    • Experience with monorepos and build tools like Parcel Webpack is a plus.
    • A good feeling for UI design is a plus.
    Job Title : Market Research Analyst (Hybrid)
    Job Location : Work From Office
    Department : Market Research
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Monitoring and forecasting marketing and sales trends.
    • Assisting in the development of marketing plans.
    • Conducting research on specific market conditions.
    • Analyzing consumer preferences to determine the potential sales of a product or service.
    • Analyzing prices, methods of marketing, and distribution.
    • Measuring the effectiveness of marketing programs and strategies.
    • Devising and evaluating methods for data collection.
    • Gathering data on consumers, competitors, and market conditions.
    • Using statistical software to analyze and interpret data.
    • Maintaining strict confidentiality of sensitive information.
    • Simplifying complex data into a user-friendly format, such as graphs, charts, and other visual aids.
    • Preparing and presenting reports to clients and management.

    What We Expect You To Have:

    • Bachelor’s degree in market research or related (essential).
    • Two years of experience in market research and analysis.
    • Analytical thinker with strong theoretical and research proficiencies.
    • Ability to comprehend and interpret competitor strategies and consumer behaviour.
    • Thorough knowledge of marketing programs and strategies.
    • Ability to gather large amounts of data and convert it into meaningful analysis.
    • Solid organizational skills and detail oriented.
    • Ability to work under pressure and meet strict deadlines.
    • Strong proficiency in math, web analytics, and business research tools.
    • Brilliant written and verbal communication skills.
    • Ability to simplify complex information into a user-friendly format.
    Job Title : Rails Engineer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Ship great software that is scalable and robust and then keep it humming; design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
    • Develop Medallia’s state-of-the-art platform including public and private cloud services.
    • Partner closely with other teams across engineering to ensure the best service quality.

    What We Expect You To Have

    • 5+ years of experience developing enterprise-grade software
    • Strong software engineering fundamentals
    • Proficiency in Ruby on Rails
    • TDD experience: RSpec, Capybara, or similar Database design, architecture, and migrations
    • Strong communication, ownership, and code quality
    Job Title : Technical Project Manager
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    Etech is looking for a Technical Project Manager, having 10+ years of enterprise-level experience using various IT technologies. Technical Project Manager is responsible for providing project planning and management for established initiatives. He/She will act as lead subject matter expert within the company regarding technology and domain concerns.

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Working with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project.
    • Working closely with key stakeholders to understand project scope and requirements in terms of features and capabilities.
    • Identifying and tracking deliverables while gathering and documenting project risks, issues, assumptions, and dependencies.
    • Conducting Business Analysis to understand business processes required to ensure end-to-end delivery of intended project results.
    • Practices methodologies like scrum/agile and demonstrate best practices to the team.
    • Prioritize and updates task schedules. Identifies issues and resolve roadblocks.
    • Creating and maintaining all project documentation and project plans.
    • Tracking and reporting project progress to stakeholders on agreed cadence.
    • Solid understanding of project management methodology and quality metrics is a must.

    What We Expect You To Have

    • BE or B. Tech or M.Sc in Computer Science or equivalent
    • Overall 10+ years of experience in enterprise applications
    • 5 years as Technical Project Manager/Lead
    • Strong leadership and organizational skills with excellent communication (written and verbal), time management, project planning, people and team building skills.
    • Prior experience in managing a .NET with SQL projects apart from other technologies is must.
    • Conflict resolution to understand various obstacles and apply negotiation skills to find optimal solutions.
    • Should have good clear concepts on Project Management KPIs and key knowledge areas.
    • Experience in developing and executing plans, meeting deadlines and operating under tight time constraints.
    • Knowledge of development technical stack on .net, SQL, Git source code management, code review process, implementing best technical guidelines would qualify as frontrunner for this role
    • Experience with JIRA, MS Project.
    • Experience working with distributed teams across different locations and time zones in a culturally diverse environment.
    • Demonstrated experience of projects growth is must for this role.
    • Should have managed traditional & agile teams, and flexible to adapt and innovate with processes to manage service & digital engineering projects.
    Job Title : Project Delivery Head
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Reports to : Assistant Director
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • The primary role is to lead all facets of the initial implementation from design to deployment, customer acceptance, and experience and build a long terms relationship with all clients.
    • Envolve in strategic planning & responsible for ensuring delivery management to clients.
    • Coordinate with project managers in implementing process and cost-saving initiatives across assigned products & projects.
    • Help with the business status to the senior executives and other stakeholders using detailed reports & ensure effective decision making.
    • Communicate the progress status to senior executives and stakeholders, with efficient analysis of issues and potential direction.
    • Manage SLAs and ensure on-time delivery and demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements, and fixes that are coordinated based on release schedules
    • Expert in methodologies like Agile, DevOps, etc.
    • Handle resource allocation and ensure successful on-time delivery of products & services.
    • Managing and resolving customer escalations, including working directly with executive-level customer contacts to build relationships and resolve issues as they arise during the on-boarding and delivery processes.
    • Keep an eye on production issues and engage with the customer support team to ensure that such issues are resolved quickly.
    • Reliable for all product & project deliveries made across multiple accounts
    • Align with sales and provide the required sales support for growth engagement with clients
    • Ability to define & understand client expectations & help in alternative proposals
    • Review Statements of work and other contractual documents to ensure excellent delivery
    • Develop and manage BU cost estimation tools
    • Manage & coordinate with the development team for high performance & deliverables
    • Ensure project standards (documentation, risk management, and, budget) are consistent across the department and meet the needs of stakeholders.
    • Work with the product team to understand the requirements for future projects and, efficiently arrange available resources to develop world-class products and services.

    What We Expect You To Have

    • Bachelor’s / Master’s degree in a Software discipline and/or MBA is a plus.
    • 7+ years client-facing role including customer success, sales, consulting, launch, project management, or program implementation in a technical area.
    • 3-5 years of experience in Infrastructure and/or Development Operations
    • Excellent verbal and written communication skills.
    • Should be able to build strong relationships with new & existing clients.
    • Should have prior work experience in a product based company.
    • Preferred candidates with project management experience with software consulting or software product-oriented companies.
    • Strong analytical & business understanding with good functional knowledge preferably in SaaS-based product & domain.
    Job Title : Product Development Manager
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Research, validate and co-ordinate the development of product through real-world market research to ensure product/market fit.
    • Understanding the overall market, competitors, and technologies.
    • Work closely with stakeholders to understand the needs and priorities.
    • Translate market and stakeholder needs into product requirements and definitions.
    • Outline the product roadmap and strategize the positioning of the product in the market.
    • Be the “voice of the customer” during specification and development stages.
    • Communicate the business value of the product and its capabilities to potential leads.
    • Track and report key metrics to drive future product developments.
    • Translate user requirements into executable feature work-items with engineering.
    • Oversee product development amongst the development teams.
    • Present new ideas to executives for product enhancement.
    • Make adjustment to the development plan whenever the current idea is not working well.
    • Identify growth opportunities for the product and team members.
    • Interact with the social media, marketing, and sales teams to strategize the campaigns.
    • Evaluate, suggest solutions and guide in technical feasibility, code/design optimization and production issues.
    • Monitor existing clientele and industry developments.
    • Prepare financial analysis reports and budget plan for the executives.
    • Ensure that product milestones and goals are met adhering to approved timeline.

    What We Expect You To Have

    • B.Tech, MCA or equivalent qualification in Computer Science.
    • 7+ years of overall experience in field of technology and at least 3+ years of experience in product management and 2+ years in SAAS product.
    • Prior experience in managing a .NET with SQL product and cloud-based product is a must.
    • Good to have experience with NodeJS, Angular and Mongo DB based product.
    • Proven strong background in software engineering as well as prior experience in product management.
    • Good problem-solving skills.
    • Able to troubleshoot issues and determine the cause of a plan’s success or failure.
    • Strong technical background.
    • Structured approach with experience in agile methodologies.
    • Relative experience in product management.
    • Strong Leadership skills.
    • Ability to be productive in a globally distributed team through self-discipline and self-motivation.
    • Excellent communication skills.
    • Enthusiastic about new technology and its transformational abilities.
    Job Title : Customer Experience Specialist (Chat Support)
    Job Location :
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Cypress Automation Engineer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise. 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with cross-functional teams (Architects, Developers, QA) in test automation activities across the company 
    • Automate and document tests from existing test cases/scenarios and new feature specifications 
    • Work to continuously improve test automation concepts and best practices, automation testing strategies, and test case design specifications. 
    • Manage source code and administer revision control system. 
    • Manage and administer various other development tools like static code analysis, defect tracking, CI server 
    • Virtual Machine deployment (VMware, Amazon) 
    • Participate on a Scrum team, including all Agile and Scrum related ceremonies. 
    • Work with QA team to track quality assurance metrics, like defect densities and open defect counts 

    What We Expect You To Have:

    • Minimum of 5 + years of hands on automation experience with web ,mobile and API testing
    • Proficient in JavaScript and Typescript.
    • Experience in writing clear, concise and comprehensive test plans and test cases
    • Hands on experience using automation tools like TestCafe, Appium, Rest Assured etc.
    • Knowledge / Experience working on Automation tools like Cypress | Protractor | Webdriver.io | Jest | Mocha | Jasmine | TestCafe | Playwright | Puppeteer | Nightwatch | Casper.JS | Nemo.js | Dalek.JS | Buster.JS
    • Good understanding of various DevOps tools including Git, Jenkins, Docker and Artifactory.
    • Taking ownership of projects and organized tasks
    • Pro-Actively work with team and should be able to handle the work independently.
    Job Title : Business Analyst
    Job Location : Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data
    • Contribute to the entire web lifecycle
    • Develop functional and fast-responsive web applications, using markup languages
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability
    • Troubleshoot UI and improve its performance accordingly
    • Employ the latest technology in order to re-built legacy apps

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    Job Title : Nice InContact Implementation Engineer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Designing IVR and call flow, setting update contact center environment as per client need, initial configuration of skill, queue, agent and supervisor IDs and permissions.
    • IVR and call flow issue debugging and fixing.

    What We Expect You To Have:

    • At least 4+ years of experience in NICE InContact.
    • Experience working with Genesys, Away or alternate call recording software.
    • Experience in end-to-end NICE InContact implementation.
    • Experience in NICE inContact CXOne (Omnichannel), RingCentral, UserHub, WFM, WFI, Agent Scripting cloud contact center products.
    Job Title : Node.Js + Angular Full stack Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 5+ years of professional experience and 3+ year in Angular.js, 3+ in Node.js web-based application with SQL Server 2008/2012 back end.
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Skills of C#.net, MVC, Entity Framework, Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    Job Title : Senior Property Accountant
    Job Location : Work From Office
    Department : Finance
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Health Insurance
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Incentive based on Performance

    What You’ll Be Doing

    • Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
    • Analyze and research budget variances.
    • Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI.
    • Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc…
    • Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
    • Answer questions on monthly financials statements.
    • Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
    • Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
    • Establish and maintain relationship with banks and other financial institutions.
    • Assisting in month-end closing duties
    • Prepare and submit Form 1099 tax filings.
    • Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
    • Assist property manager in annual budget process with Asset and Property Managers.
    • Assist property management with quarterly forecasts for assigned properties.
    • Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
    • Prepare wire transfers and/or check requests as needed.

    What We Expect You To Have

    • Flexibility working in US shift.
    • CA and/or minimum Bachelor’s degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
    • In-depth working knowledge of YARDI is MUST.
    • Knowledge with Excel, Word, Outlook.
    • Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
    • Excellent organization, communication and interpersonal skills.
    • Must be a team player and enjoy working in a fast paced environment.
    Job Title : IT Helpdesk Technician
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We You’ll Be Doing

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    We Expect You To Have

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required.
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
    • Manage incidents and requests for a defined technology environment
    • Provide network specific technical expertise for the support of security network system.
    Job Title : Speech & Text Analyst
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Gandhinagar

     Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre

     What You’ll Be Doing

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies to solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters.
    Job Title : WordPress Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • In this role, you will be responsible for both back and front-end development, including creating WordPress themes and implementing plugins.
    • As the WordPress Developer, you should have a strong understanding of CMS/CRM systems and current industry trends.
    • Collaborate with SEO specialist on metadata implementation and best practices.
    • Communicate with the project managers on product timing and deliverables.
    • Work with digital team to implement analytics/campaign tracking tags.
    • Ability to gather and refine specifications and requirements based on technical needs along with experience creating WordPress themes and plugins from Photoshop design examples and requirements.
    • Ability to incorporate various CRM systems via lead forms, etc.
    • Ability to read and interpret site analytics.
    • Site conversion-oriented, strategic approach to digital marketing.

    What We Expect You To Have

    • 5-7 years of WordPress and programming experience.
    • Proficient in JavaScript/PHP/HTML/CSS with a balance of programming and UX skills.
    • Customize WordPress themes.
    • Oversee website migrations Integrate data from various back-end services and databases and Manage 3rd party API integration.
    • Develop responsive WordPress sites and landing page.
    Job Title : SQL / SSRS Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    What We Expect You To Have

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Ability to effectively identify critical information for data analysis.
    • Experience in ASP.NET technology.
    • Stored procedure optimization through indexes etc.
    • Knowledge of triggers, database jobs, functions and profiling.
    • Database management.
    Job Title : Asp.Net MVC Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : Active Directory Systems Administrator
    Job Location : Work From Office
    Department : Etech Technolgy Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Install and configure active directory and plan and implement active directory migration.
    • Can work in Dynamic and collaborative workplace where you must provide creative and thoughtful solution as an Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Operate, maintain, and improve System Center Operations Manager
    • Operate, maintain, and improve Active Directory Federation Service.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Domain administrator functions-
      • Creation and management of directory infrastructure
      • Monitoring and reporting associated with the reliability and security of the domain
      • Domain Controller Management
      • Policy monitoring and compliance
      • Configured Group Policy Objects to create a secure Windows Infrastructure
      • Manage group policy at root of domain and for Domain Controllers OU
      • Manage the root Users and the root Computers OUs
      • Install and manage security reporting tools used to monitor changes to the Active Directory
      • Coordinate and configure alarm distribution to OU Admins for OU-related events
      • Plan and manage all migrations and upgrades related to the AD or the DCs
    • Enterprise administrator functions-
      • Creation and management of the forest
      • Overall security and reliability of the forest
      • Creation and removal of domains
      • Management of trust relationship with ALS domain
      • Management of trust relationship with JGI-OSF domain
      • Full disaster recovery plan and practice of trust recovery
    • Schema Administrator functions-
      • Maintains security and integrity of schema
      • Oversees modifications to schema
      • Full disaster recovery plan and practice of schema recovery

    What We Expect You To Have

    • 3-5 years of relevant experience
    • 10+2 with Diploma or Graduation in Computer Science/BCA/IT or equivalent.
    • Should have good knowledge in Azure AD and AD connect.
    • Should have good Knowledge in PKI infrastructure, and SQL basics.
    • Responds to operations related enquiries, may act as first point of contact in subject matters.
    • Certification and additional skills:
      • Microsoft Azure fundamentals
    Job Title : Salesforce Developer
    Job Location : Remote
    Department : Etech Technology Solutions (Medallia)
    Location : Gandhinagar

    Visit us: www.etechtechnologysolutions.com

    We are looking for a Salesforce Developer with a strong functional and technical background to solve complex software problems at scale. The developer will be involved in all technical aspects of Salesforce.com, including custom code, systems integrations, 3rd party applications, and AppExchange products. This role will work closely with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy customized business solutions across multiple systems. The developer is primarily focused on the Salesforce platform with scope to develop in other systems used by our Professional Services organization. The Salesforce Developer will be responsible for creating dynamic and scalable Salesforce solutions that perfectly meet the evolving needs of the Professional Services organization.

    What We Offer

    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing

    • Partner with stakeholders and project managers to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical solutions
    • Develop in, Apex, JavaScript, Lightning Web Components, Aura Components and other technologies to build customized solutions that support business requirements and meet project objectives
    • Communicate with project managers, and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
    • Configure, build and integrate Salesforce with other tools in the Support/Education Services Stack
    • Identify opportunities for application optimization, redesign, or development within the platform to ensure compatibility with evolving project requirements
    • Create and maintain standard operating procedure (SOP) and system architecture documentation.
    • Guide best practices for deployment strategies, governance and development processes Embrace a dynamic and talented team that challenges each other to reach their full potential and are committed to career development and coaching
    • Act as a promoter and driver of change in support of business process improvement.

    What We Expect You To Have

    • 2+ years of systems development experience (i.e. designing, developing and maintaining complex solutions using Apex, Lightning Web Components, JavaScript, Apex REST API, and SOQL)
    • 2+ years of experience integrating Salesforce.com with other applications via real-time, batch, sync/async
    • 1+ years’ experience with translating business requirements into technical/functional solutions
    • Strong understanding of Salesforce.com best practices and functionality
    • Solid understanding and detailed experience with Salesforce.com architecture Ability to assess the impact of new requirements on all upstream and downstream applications, systems, and processes
    • Must demonstrate exceptional verbal and written communication skills with the ability to communicate clearly, effectively and appropriately with colleagues at all levels in English
    • Bachelor’s degree in Computer Science, Software Engineering, Information Systems or related field
    • Scripting language experience e.g. Python
    • Strong understanding and knowledge of Salesforce Service Cloud capabilities and limitations paired with Salesforce force.com design and configuration skills Salesforce.com certification (Platform Developer I / Platform Developer II) Experience using Salesforce data tools (Data Loader, Excel Connector, Demand Tools, Visual Studio Code, WorkBench)
    • Previous experience working in a SCRUM or agile environment.
    Job Title : Technical Content Writer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Work with a development team to understand the product and its documentation requirements.
    • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
    • Create and maintain the information architecture.
    • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
    • Write easy-to-understand user interface text, online help, and developer guides.
    • Create tutorials to help end-users learn applications

    We Expect You To Have:

    • Minimum 3-5 years’ experience as a technical writer, editor, content strategist, or similar.
    • Excellent written and verbal communication skills in English.
    • Experience writing API documentation and testing APIs.
    • Experience with image creation using applications such as GIMP and Visio.
    • Proven working experience in writing software documentation and managing content, including coordinating with and bridging between other teams.
    • Experience with text markup in Docbook XML, HTML/CSS, or SGML
    • Analytical thinker with an ability to identify and solve problems in a logical manner.
    • Highly adaptable, able to make decisions on incomplete information and manage multiple processes simultaneously.
    • High personal code/development standards (peer testing, unit testing, documentation, etc.)
    • Ability to gather information from disparate sources, grasp complex technical concepts and translate them to easily understandable content for audiences of varying technical expertise.
    • Familiarity with the software development life cycle and methods such as Agile, Scrum, and Kanban
    • Experience developing an information architecture for end-user documentation.
    • Experience with single source/multi-output documentation tools such as Madcap Flare or Paligo (Paligo preferred)
    • Working with developer tools such as MS Visual Studio, Emacs, git, and make (nice to have)
    Job Title : AWS Admin (Hybrid)
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

     Visit us: www.etechgs.com

     What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system.

    We Expect You To Have:

    • Experience of AWS: VPC, EC2, IAM, S3, Route 53, SES, Elasticsearch
    • Exposure to Database management using MS SQL Server, MySQL, Redis
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Assessing the stability, security, and scalability of installed Windows & Linux Servers
    • IIS, Apache & Nginx – site configuration, SSL provisioning and installation, troubleshooting.
    • Strong working knowledge on Site Hosting and SSL certificate process
    • Good support/development knowledge in Apache, PHP, MySQL, Redis, NodeJS, IIS & MSSQL
    • Fundamental understanding of the secure application and environment design and management concepts (PCI & HIPAA Compliance)
    • 3+ years of experience in a similar role.
    • Flexible working in US/Night shift
    Job Title : Full Stack Developer (.Net)
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Contribute to the entire web lifecycle.
    • Develop functional and fast-responsive web applications, using markup languages.
    • Troubleshoot apps for bugs and fix bugs if necessary and improve the usability.
    • Employ the latest technology to re-built legacy apps.

    What We Expect You To Have:

    • 3+ years of professional experience and 1+ year in Angular.js, Node.js web-based application with SQL Server 2008/2012 back end.
    • Skills of C#.net, MVC, Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB etc., and S3 a plus.
    • Angular.js/Angular 2/4/5/6/7/8 (Mandatory)
    • Node.js (Mandatory).
    • Dotnet Core (Good to have).
    • SQL Server, Redis, MongoDB.
    • Flexible working in US/Night shift
    Job Title : WFM Analyst
    Job Location : Remote
    Department : Workforce Management
    Location : Gandhinagar

    Visit us: www.etechgs.com

     What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per the process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
    • Responsible for developing long-term, short-term, and interval-level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modeling software, and other tools.
    • Ensure all required WFA data is tracked and trended on a continuous basis. 
    • Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues. 
    • Coordinates with the Director of Operations to interface with the client and handle account management issues.
    • To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
    • Provide staffing requirements, hiring plans, and training plans to the management for multiple accounts, which are complex in nature
    • Explanation of crucial business metrics and their importance to the leaders like – Non-Conformance, Schedule Adherence, etc.
    • Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real-time performance
    • Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
    • Maintain the historical volume’s file to ensure data integrity and up to date parameter
    • Generating process performance report on a Daily/weekly/monthly basis to display the performance charts to the internal (operations) & external clients.
    • Publishing the All Hourly / Half Hourly & EOD reports.
    • Real-Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
    • Launching the downtime in real-time and sharing the Lost Agent Minute Tracker with Higher Management & clients.
    • Monitoring programs for Real-Time Adherence, Schedule Adherence, WorkForce Management Functions.

    We Expect You To Have

    • Attention to detail.
    • Drive and ability to deliver excellent customer service to both internal and external customers.
    • Ability to work independently & able to exercise strict confidentiality.
    • Excellent English verbal and written communication

    Qualification Required:

    • Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
    Job Title : Network Administrator
    Job Location : Work From Office
    Department : Information Technology
    Location : Gandhinagar

    Visit us: www.etechgs.com

    WHAT WE OFFER

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    WHAT YOU’LL BE DOING

    • Install, configure, and maintain, networking equipment and network operating systems.
    • Builds networks and maintains external and internal web presence.
    • Performs system backups on its internal and external web network servers.
    • Designs, specifies, configures, installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
    • Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
    • Establishes and maintains network users, user environment, directories, and security.
    • Trains users on software and equipment usage.
    • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
    • Develops and communicates standards for use, operations, and security of network, personal computers, and data.
    • Communicates with other departments to report and resolve software, hardware, network, and operations problems.
    • Consults with department managers to develop system solutions consistent with organizational objectives.
    • Researches and evaluates new technologies.
    • Negotiates contracts with and coordinates activities of hardware, software, telecommunications, support, and training vendors.
    • Installs and tests software upgrades in the network devices.
    • Collects and analyzes network and memory utilization.
    • Develops and implements business continuity or disaster recovery procedures.
    • Help Operation department to achieve their Goal,
    • Provide floor coverage as per Operation requirement.
    • Provide technical support on call and on site & remote site as per customer requirement.
    • Maintain security solutions, including firewall, anti-virus, and intrusion detection systems.
    • Ability to organize, prioritize and complete tasks to meet varying deadlines.

    WE EXPECT YOU TO HAVE

    • 1-3 years of relevant experience
    • 10+2 with Diploma or Graduation in Computer Science/BCA/IT or equivalent.
    • MNA/ CCNA and other relevant hardware Networking Qualifications.
    • Knowledge of Cisco IOS and Switching Architecture & maintenance is required.
    • Knowledge of Microsoft Network Architecture, DNS is required.
    Job Title : PHP Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel.
    • HTML/HTML5
    • CSS/CSS3/Bootstrap
    • JavaScript/jQuery
    • RestAPI /API Integration
    • Knowledge of SQL and hands-on with MySQL

    What We Expect You To Have

    • 2+ years of solid programming experience with Core PHP and MySQL
    • 3+ Year of experience with Laravel and other MVC, Codeigniter
    • Good to have experience with wordpress, drupal, magento, cakephp etc…
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
    • Must have experience developing web services and API.
    • Should be able to design and develop databases for large applications.
    • Able to manage Linux server
    • Able to manage team
    Job Title : Technical Recruiter
    Job Location : Remote
    Department : Software Development
    Location : Gandhinagar

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Canteen Subsidy
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Source potential candidates on niche platforms.
    • Perform pre-screening calls to analyse the applicant’s abilities
    • Interview candidates combining various methods (e.g., Analytical, Logical interviews, technical assessments, and behavioural questions)
    • Craft and send personalized recruiting emails with current job openings to passive candidates
    • Compose job offer letters and joining formalities.
    • Promote the company’s reputation as a great place to work
    • Conduct job and task analyses to document job duties and requirements
    • Keep up-to-date with new technological trends and products
    • Open for Outstation hiring/placements.

    What We Expect You To Have

    • Minimum 1-5 years of experience as a Technical Recruiter
    • Interaction with International Clients would be an added advantage.
    • Graduation in IT or relevant degree
    • Flexible working in different shift timing, including night shift
    • Excellent written and oral communication.
    • Proven work experience as a Technical Recruiter or Recruiter
    • Hands-on experience with various interview formats (e.g., phone, Skype, and Zoom)
    • Familiarity with Applicant Tracking Systems and resume databases
    • Solid knowledge of sourcing techniques (e.g., social media recruiting and Boolean search)
    • Technical expertise with an ability to understand and explain job requirements for IT roles.
  • Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : English Language Trainer
    Job Location : Work From Office
    Department : Training & Development
    Location : Vadodara

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You”ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

    Qualifications Required:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    Job Title : Customer Experience Specialist (Chat Support)
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : Quality Analyst
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Vadodara

    Visit us: www.etechgs.com 

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
    • Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at agent, process and campaign level
    • Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
    • Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input for recommendations
    • Assists with routine and ad hoc requests
    • Supports projects and initiatives within the department
    • Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
    • Sends data and reports to account stakeholders if needed
    • Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Graduate or equivalent
    • Minimum 1-year work experience; Quality experience is an added advantage
    • Computer proficiency in MS Office
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills
    • Ability to effectively organize, prioritize, multi-task and manage time
    • Ability to work independently
    • Excellent attention to detail
    • Ability to exercise strict confidentiality in all matters
    Job Title : IT Helpdesk Technician
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Location : Vadodara

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We You’ll Be Doing

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    We Expect You To Have

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required.
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
    • Manage incidents and requests for a defined technology environment
    • Provide network specific technical expertise for the support of security network system
    Job Title : System Administrator
    Job Location :
    Department : Etech Technology Solutions (ETS)
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

     What You’ll Be Doing

    • User administration (setup and maintaining account) and Maintaining system
    • Verify that peripherals are working properly
    • Quickly arrange repair for hardware in occasion of hardware failure
    • Monitor system performance and create file systems
    • Install software and create a backup and recovery policy
    • Monitor network communication
    • Update system as soon as new version of OS and application software comes out
    • Implement the policies for the use of the computer system and network
    • Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
    • Create new users, resetting user passwords and lock/unlock user accounts
    • Monitor server security & special services etc.
    • DGSET, UPS, Telco systems and CCTV maintenance
    • Replaces defective or inadequate software packages and computer Hardware and other IT devices
    • Refers major hardware problems to service personnel for correction
    • Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
    • Provide technical support on call and on site as per customer requirement
    • Helpdesk Support to internal and external customer Inventory management.

    Qualification Required:

    • Bachelor’s degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience

    We Expect You To Have

    • Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
    • Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
    • Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
    • Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
    • Communicate and work well with peers across departments; and prioritize work
    • Language Skills – Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
    • Mathematical Skills – Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
    • Reasoning Ability – Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
    • Certifications, License & Registrations – MCSE, MCP, related certificate requirement with good Hardware knowledge
    • Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
    • While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
    Job Title : Customer Service Representative – Prime Agent
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Vadodara

      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Organized and thrives in a complex work environment, balancing multiple task and priorities and responding promptly to customer inquiries.
    • Always ensuring a high-level customer service experience with every interaction
    • Ability to correspond courteously & professionally via email and phone
    • Handle queues for areas of responsibility to ensure response time and quality goals are meet
    • Ability to identify and make effective decisions based on level of authority to resolve, and escalate to other resources to provide resolution in a timely manner
    • Attention to detail and ability to learn and retain knowledge of services and offerings
    • Create claim refunds for eligible guests under our policy guidelines
    • Liaising with guests and/or affiliates to resolve medium to high complexity issues via phone and or email on various topics such as but not limited to confirmation of reservations, modifications, special requests, cancellations, requests for information, payment related information
    • Providing accurate, valid, and complete information by using the right tools, methods, and processes, for a positive customer service experience.
    • Have a problem-solving and solutions driven mentality
    • Navigating different online tools (Zendesk, Incontact) and other hotel partner websites to locate and provide accurate information, following set process and procedures
    • Respond promptly to customer inquiries. ( via ticketing in Zendesk)
    • Strong verbal and written communication skills
    • Handle and resolve customer complaints.
    • Ensure that refunds are applied timely and accurately to each customer account.
    • Provide excellent service and communication through phone and email with customers, affiliates, and hotels/suppliers.
    • Route direct requests and unresolved issues to the designated resource based on inquiry.
    • Handling escalated inquiries from travellers who have run into an issue or concern with their hotel booking.
    • Seek to understand the customer’s needs; research & analyse the inquiry to provide options that best meet the needs of the customer
    • Coordinating with 3rd party agents to resolve the travel and hotel booking inquiries.
    • Working with other hotel partners to assist travellers with their service inquiry.
    • Capable of resolving complex issues without Supervisor guidance
    • Goal oriented and willing to exceed expectations
    • Works quickly without sacrificing the quality of work (QA Scores should be >85%)
    • Able to juggle multiple tasks at once (i.e., checking the knowledge base, updating the CRM and taking notes in your helpdesk), all while attending to the customer’s needs
    • Will be expected to handle inbound service & sales calls based on business needs
    • CSRs are expected to resolve 10 tickets per hour (>=80 tickets per day)
    • Adhere to the schedule allotted by the leader (>90% adherence required)
    • Taking ownership of the tickets (i.e., you are responsible for the tickets assigned to you, and should be solved in a given time frame)
    • Other duties may be assigned as necessary

    We Expect You To Have

    • HSC & Above
    • Ability to assist with planning and arranging travel inquiries while collaborating with all departments.
    • Strong geographical skills.
    • Experience dealing with irate customers and following cash applications or accounts receivable guidelines.
    • 1-2 years of experience within the travel hospitality/airline industry and or customer service preferred.
    • Proficiency in the Microsoft Office Suite and advanced Internet skills (Word, Outlook, PPT and Excel).
    • Excellent phone etiquette with a high degree of professionalism in communication.
    • Highly motivated & passionate with an affinity for excellence customer service
    • Ability to meet assigned deadlines; meet and or exceed quality goals
    • Ability to handle high volume transaction inquiries and maintain quality expectations
    • Ability to work ANY schedule in a 24-7 call center
    Job Title : Speech & Text Analyst
    Job Location : Work From Office
    Department : Etech Insights (EI)
    Location : Vadodara

     Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    Qualification Required

    • Bachelors or equivalent combination of education and experience
    • 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
    • Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre

     What You’ll Be Doing

    • Create Speech Analytics language content for requested insights.
    • Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
    • Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
    • Make recommendations and define data strategies to solve critical business problems.
    • Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
    • Accurate delivery of comprehensive analysis and reports.
    • Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
    • Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
    • Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
    • Proactively identify and deliver actionable business insights based on indicators.
    • Supports projects and initiatives within the department.
    • Assists with routine and ADHOC requests.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Experience leading small to medium-sized projects involving complex data sets and high variability.
    • Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
    • Computer proficiency in MS Office – Outlook, Word, Excel, and PowerPoint.
    • Knowledge of Access, SQL, other scripting languages will be a plus
    • Flexible in working hours is a must
    • Good oral & written English skills and interpersonal communication skills
    • Exceptional listening and analytical skills.
    • Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
    • Ability to effectively organize, prioritize, multi-task, and manage time.
    • Ability to work independently.
    • Excellent attention to detail.
    • Ability to exercise strict confidentiality in all matters.
    Job Title : Active Directory Systems Administrator
    Job Location : Work From Office
    Department : Etech Technolgy Solutions
    Location : Vadodara

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Install and configure active directory and plan and implement active directory migration.
    • Can work in Dynamic and collaborative workplace where you must provide creative and thoughtful solution as an Active Directory Administrator.
    • Can independently Install, configure, troubleshoot, diagnose, and resolve problems with Windows server and Microsoft Active Directory 2012 and higher.
    • Other duties include operations and maintenance activities for server maintenance, patching, tuning and other administrative tasks.
    • Responsible for update, track and provide resolution to customer issues using the Siebel Action Request System.
    • Maintain infrastructure documentation, tune system performance, enterprise monitoring, and install system wide software.
    • Operate, maintain, and improve System Center Operations Manager
    • Operate, maintain, and improve Active Directory Federation Service.
    • Must be able to multi-task, ability to learn on the job and research effectively.
    • Domain administrator functions-
      • Creation and management of directory infrastructure
      • Monitoring and reporting associated with the reliability and security of the domain
      • Domain Controller Management
      • Policy monitoring and compliance
      • Configured Group Policy Objects to create a secure Windows Infrastructure
      • Manage group policy at root of domain and for Domain Controllers OU
      • Manage the root Users and the root Computers OUs
      • Install and manage security reporting tools used to monitor changes to the Active Directory
      • Coordinate and configure alarm distribution to OU Admins for OU-related events
      • Plan and manage all migrations and upgrades related to the AD or the DCs
    • Enterprise administrator functions-
      • Creation and management of the forest
      • Overall security and reliability of the forest
      • Creation and removal of domains
      • Management of trust relationship with ALS domain
      • Management of trust relationship with JGI-OSF domain
      • Full disaster recovery plan and practice of trust recovery
    • Schema Administrator functions-
      • Maintains security and integrity of schema
      • Oversees modifications to schema
      • Full disaster recovery plan and practice of schema recovery

    What We Expect You To Have

    • 3-5 years of relevant experience
    • 10+2 with Diploma or Graduation in Computer Science/BCA/IT or equivalent.
    • Should have good knowledge in Azure AD and AD connect.
    • Should have good Knowledge in PKI infrastructure, and SQL basics.
    • Responds to operations related enquiries, may act as first point of contact in subject matters.
    • Certification and additional skills:
      • Microsoft Azure fundamentals