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Job Title : Receptionist Job Location : Work From Office Department : Human Resources Pay Grade : $12/ per hour Location : Nacogdoches Schedule & Shift : Mon-Fri- 3 pm to 10 pm - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
- Enforce security protocols regarding ID badge visibility, and monitoring authorized personnel entering and exiting the building/office.
- Maintains class sign in list for new hires on the first day of their training class.
- Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
- Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
- Monitors visitor access, parking, issues of passes when required, and maintains visitor log and electronic kiosk. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
- Interacts with visitors and applicants to facilitate employment applications & testing according to procedures; effectively communicates and coordinates with Recruiting department.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Perform additional duties as assigned by HR Coordinator/ HR Manager
- Supports other HR functions as needed i.e., doing drug screens for candidates and assisting at the employee reception desk
- High School diploma or G.E.D. Minimum 3-6 months related experience (clerical/administrative/ customer service/multi-tasking) required.
- Must have knowledge of company policies and procedures as outlined in the employee handbook; multi-line telephone system and how to properly route calls and/or take messages; Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.
- Should have ability to prioritize tasks and handle multiple tasks at one time; Effectively communicate using proper grammar and syntax (English); Handle irate customers with patience, professionalism and courtesy; Handle emergency situations promptly and with discretion; Make overhead announcements with professional tone and language; Exhibit a professional image and demeanor at all times; Pass skills tests which includes general qualifications testing.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Director of Operations Job Location : Work From Office Department : Operations Reports to : Vice-President of Operations Pay Grade : $60K-$90K-based on experience Location : San Antonio Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Mental, dental, vision & life insurance.
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
What You'll Be Doing:
- Reviews operations’ performance daily and ensures production goals are attained.
- Maintains regular client contact, solves complex issues, and anticipates and plans for the challenges involved in the business.
- Supervises, directs, coordinates and evaluates operational performance as well as coaches, mentors and develops leadership staff.
- Plans, assigns and directs work as well as appraises performance; rewards and disciplines employees; addresses complaints and resolves issues.
- Maintains, develops and reports pertinent operational statistics, financial management information, and results.
- Constantly monitors processes and procedures for update and improvement opportunities.
- Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings, one on one meetings, and performance planning. Provides periodic performance feedback versus objectives and conducts annual.
- Performance reviews for direct reports.
- Assists in the development and implementation of policies and procedures.
- Provides continual communications to enhance services effectiveness in dealing with critical issues.
- Assist in the design and planning of our Call Center growth strategies, implementation of the necessary programs, and communication of best practices to team.
What We Expect You To Have:
- Four-year college degree required. Four to ten year’s related experience as the senior manager of a like size organization with equal support activities.
- Ability to read, analyze, and interprets common professional and technical journals, financial reports, and legal documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Valid driver's license or other Government issued ID.
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Job Title : Quality Analyst Leader Job Location : Work From Office Department : Etech Insights (EI) Location : San Antonio Schedule & Shift : 8AM - 5PM, Monday to Friday Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
- Must provide feedback/coaching/development and general supervision for the QA Team.
- Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
- Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
- Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Design Audit Forms, get it approved by Ops and Client.
- Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
- Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
- Maintain minimum 95% schedule adherence of self and the team.
- Must be accessible, available and flexible with shift timings.
- Provide excellence when communicating with customers (internal and external).
What We Expect You To Have:
- A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
- Excellent Microsoft Excel, PowerPoint, and Word skills.
- At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.
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Job Title : Call Center Trainer Job Location : Work From Office Department : Training and Development Reports to : Training Leader FLSA Status : Exempt Location : Dallas Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- 401(K) Matching Program
- Opportunities for Advancement (Over 90% of our promotions are internal)
What You'll Be Doing:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- It is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that Assistant Trainers can observe and learn from them.
- Leading a training class is about creating a fun, engaging environment in which learning can flourish.
- Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
- Should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
- We believe that employees don’t leave their jobs; they leave their managers. As a Trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
- Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
- Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other Trainers.
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to Assistant Trainers, and even fellow Trainers.
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching Assistant Trainers tips on how to epitomize these traits.
What We Expect You To Have:
- A high school diploma or equivalent.
- At least 1 year of call center experience
- At least 6 months of quality assurance/quality analyst experience in a call center environment
- Broadband internet connection with 50 Mbps (DSL/Cable, but not hot spot or dialup internet).
Knowledge of:
- Sales campaign products, features and benefits
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques, Company policies and procedures as outlined in the employee handbook
- Applicable campaign computer programs and procedures.
Ability to:
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task
- Provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments.
Language Skills:
- Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
- Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Training Leader Job Location : Work From Office Department : Training and Development Pay Grade : SS3 Location : Lufkin - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Medical, dental, vision & life insurance
- Company match for 401K
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition for Stellar Performance
- Opportunities for Advancement (Over 90% of our promotions are internal)
What You’ll Be Doing:
- Training Leaders have to change plans at a moment’s notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Training Leader should have this skill mastered so well that they can teach their team of Trainers.
- Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish.
- Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers.
- Training Leaders should consistently be on the lookout for ways to help not only their trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
- We believe that employees don’t leave their jobs; they leave their managers. As a Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues.
- Training Leaders are proficient at compiling information from their trainers and summarizing it for clients, executives, and other leaders both within and outside the company.
- A Training Leader must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- Developing your trainers should be a passion that is shown everyday through the use of the Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
- Training Leaders should have the keen ability to see when there are gaps in training, write curriculum to address, and implement ongoing training to help the agents.
- A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns.
- A Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits.
- Training Leader sees the value in developing future leaders and realizes their leadership can leave a legacy. Because of this, Training Leaders work hard to teach their team the art of being a trainer and a leader.
- Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Training Leaders strive to consistently out-do their previous attempts.
- Training Leaders have to lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
- Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally.
- Being a Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and quality curriculum.
- Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix before the predicament even occurs!
What We Expect You To Have:
- Bachelor's degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification.
- Must have knowledge of sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
- Should be able to train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Real Estate Attorney Job Location : Work From Office Reports to : Controller and General Manager Pay Grade : Annual base pay and incentive can exceed $120k Location : Palm Beach Visit us: www.etechgs.com
What We Offer:
- Health Insurance
- 401K
- Life Insurance
- Paid Vacation time off
What You’ll Be Doing:
- Efficient and effective legal help with general business issues.
- Real estate transactions, contracts, mortgages, notes, partnership agreements, mechanic liens and such related work.
- The candidate must also be able to effectively lead, manage, and conduct business litigation, including, drafting discovery, familiarity with e-discovery platforms, motions, attending hearings, conducting depositions, and calendar and docket control.
What We Expect You To Have:
- Licensed to practice law in Florida.
- Five years’ experience in real estate law and industry knowledge that includes litigation, lease transactions, property management, and purchase and sale transactions.
- Analytical thinker with strong conceptual and research skills.
- Natural leader who displays sound judgment and attention to detail.
- Ability to work under pressure and meet deadlines.
- Capable networker with excellent interpersonal, communication and public speaking skills.
- Proficient with Microsoft Office programs is a must.
- Must have superior organizational skills to effectively manage multiple priorities and demands
- Experience in multifamily apartment buildings and LIHTC projects is a plus but not required.
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Job Title : Property Accountant Job Location : Work From Office Department : Finance Pay Grade : $62k - $72K Location : Palm Beach Visit us: www.etechgs.com
What We Offer:
- Health Insurance
- 401K
- Life Insurance
- Paid Vacation time off
What You’ll Be Doing:
- Manage, analyze and audit resident and subsidy ledgers to ensure they are billed correctly each month for all rental and additional charges per their lease.
- Submit retroactive ledger adjustments and write off requests to Regional Managers for review/approval and timely implementation.
- Ensure that final billing statements and security deposit refund requests are accurate and mailed in accordance with local and state laws.
- Review A/R aging reports with Property Manager weekly
- Analyze and research monthly budget variance reporting and preparation of customized reporting for asset management, investor, lenders, etc.
- Review operating and reserve cash balances on a monthly basis to determine need and sources of funds.
- Prepare funding requests as needed to cover shortfalls in capital and/or operating expenses.
- Assisting in month-end closing duties and ensuring that all are done timely and accurately.
- Prepares 1099
- Accurately record income, expenses and changes in assets and liabilities on monthly basis.
- Assist with preparation of financial statements, including current monthly, quarterly, and year-to-date variances including creating and posting entries, general ledger review and completion of back-up schedules.
- Monitoring of cash flow for each property and cost control /expenses to achieve budgeted NOI
- Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc.
- Assist Controller and CFO with all aspects for financing, funding, re-structures, securing new mortgages, refinancing, etc.
- Assist with preparation of year-end work paper packages for audits and tax returns to be provided to outside CPAs. Works closely with CPA to insure timely and accurate completion of returns.
- Answer questions on monthly financials statements.
- Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, priority of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
- Assist property manager in annual budget process with Asset and Property Managers.
What We Expect You to Have:
- Bachelor’s degree in accounting with 5+ year’s property management accounting experience or similar discipline
- Extensive experience working with YARDI required.
- Excellent MS Excel skills and knowledge with Word & Outlook
- Ability to be flexible, work in a fast-paced environment and meet deadlines.
- Excellent organization, communication, and interpersonal skills.
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Job Title : Asset Manager Job Location : Work From Office Pay Grade : $62k - $72K + Incentives Location : Palm Beach Visit us: www.etechgs.com
What We Offer:
- Health Insurance
- 401K
- Life Insurance
- Paid Vacation time off
- Monthly Property Status Reports
- Quarterly Budget Review Summaries
- Monthly Cash Needs Reports
- Occupancy Reports & Financial Summaries
- Quarterly Physical Inspection Reports
- Medium and Long Terms Strategies for Properties
What We Expect You to Have:
- Proven abilities to improve cash flow and value of each site.
- Yardi accounting Software experience
- Be very proficient with excel and other software typically utilized in this role.
- Capable of working with a 3rd party management company and Ownership Group on a senior level.
- Able to prepare reports and analysis of various types and detail as required for these types of communities.
- Have a thorough understanding of the laws and compliance rules with LIHTC & HAP properties and the various programs that are offered.
- Be able to travel as required by the position.
- Be able to review, analyze and understand a Balance Sheet and the various loan structures associated with LIHTC properties.
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Job Title : Assistant Controller for Real Estate Job Location : Work From Office Reports to : Controller and General Manager Pay Grade : $80K - $100K Location : Palm Beach Visit us: www.etechgs.com
What We Offer:
- Health Insurance
- 401K
- Life Insurance
- Paid Vacation time off
What You’ll Be Doing:
- Tax Planning & Coordination with outside CA firm
- Coordinate and review timely preparation of Prepare financial statements, including current monthly, quarterly and year-to-date variances including creating and posting entries, general ledger review and completion of back-up schedules.
- Analyze and research monthly budget variances and cash flow requirements.
- Cash Management
- Monitoring of cash flow for each site and other businesses and cost control /expenses to achieve budgeted NOI.
- Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc.…
- Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs. Works closely with CPA to insure timely and accurate completion of returns.
- Answer questions on monthly financials statements.
- Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, priority of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
- Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
- Establish and maintain relationships with banks and other financial institutions.
- Assisting in month-end closing duties
- Coordinate and review timely preparation of year end 1099.
- Accurately record income, expenses and changes in assets and liabilities on monthly basis.
- Assist property manager in annual budget process with Asset and Property Managers.
- Assist property management with quarterly forecasts for assigned properties.
- Read and understand partnership agreements, the property management agreements and any loan documents related to assigned properties.
- Prepare wire transfers and/or check requests as needed.
- Perform data entry to ensure that all financial data is input into accounting software and server.
What We Expect You To Have:
- Must be willing to work in night shifts or as per US shift timings
- Master’s degree in accounting or finance plus list of practical experience and verifiable references
- 10+ year’s property management accounting and finance experience supporting private sector entrepreneurial business with knowledge of data entry, accounts payable and receivable, Excel and MS Word proficiency.
- Construction contract preparation, bid leveling and analysis, lien waivers, insurance certificate tracking and audit preparation, preparation of invoices using AIA format and collaboration with others for the preparation of proposals, control estimates and budget tracking documents.
- Excellent organization and Communication Skills (written & verbal).
- Ability to drive change, build efficient/effective financial/accounting processes.
- Good problem-solving capabilities.
- Working knowledge of Sage, Yardi would be a plus.
- Knowledge with Excel, Word, Outlook
- Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles
- Knowledge of - Preparation of Sub-Contractor Trade Agreements with associated log. Preparation of Sub-Contractor Change Orders and associated log
- Deposits - Track deposit requests with project schedule to avoid floating of funds.
- Paperless Documentation - Systematized procedure for files and records with corresponding master tracking system
- Must be a team player and enjoy working in a fast-paced multicultural environment.
- Protect company assets through internal and management controls and policies.
- Establish accounting standards and procedures.
- Assist in maintaining relationship with external auditors, including audit preparation and coordination, review and approval of fees and implementation of internal control recommendations.
- Establish and develop tax planning for the company and work with outside tax and legal counsel.
- Establish and maintain controls and policies to ensure tax compliance.
- Continually seek ways to increase income and maintain/reduce expenses.
- Monitor Payroll
- Managing a team of 6-10 employees
- Assistant Controller will report Controller and General Manager.
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Job Title : Accounting Assistant Job Location : Work From Office Location : Montego Bay - Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition For Stellar Performance
- Opportunities For Advancement (Over 90% Of Our Promotions Are Internal)
- Medical, Dental, Vision & Life Insurance
- Preparing fortnightly payrolls
- Creating new payroll profiles.
- Posting of payroll reports and journals
- Posting of accounting journals & ledger
- Performing day to day financial transactions, to include verifying, posting and recording Accounts Payable data
- Preparing A/P register and bank deposits
- Ensure all financial records are complete and accurate
- 5 CXC/CSEC passes to include Accounts and English Language
- Working knowledge of QuickBooks
- Proficiency in Microsoft Office
- Excellent communication skills (written and oral)
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Job Title : Receptionist Job Location : Work From Office Department : Human Resources Reports to : HR Manager Location : Montego Bay Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition For Stellar Performance
- Opportunities For Advancement (Over 90% Of Our Promotions Are Internal)
- Medical, Dental, Vision & Life Insurance
What You’ll Be Doing
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
- Maintains class sign in list for new hires on the first day of their training class.
- Assist with Monthly Center Events and manage front desk communication monitor (e-board) Issue Badges and Access Cards to new hires. Has individuals who are having badges replaced, complete deduction form and sends to Payroll for action.
- Monitors and request visitor accesses and parking and issues passes when required and maintains visitor log.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
What We Expect You To Have:
- Should have knowledge of company policies and procedures as outlined in the employee handbook; Multi-line telephone system and how to properly route calls and/or take messages.
- Basic computer skills including keyboarding; Computer programs including Excel, Word, and Outlook; Emergency and legal procedures.
- High School diploma or G.E.D. Minimum 3-6 months related experience required.
- Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Should have ability to write routine reports and correspondence.
- Must be able to speak effectively to customers or employees of organization.
- Should have knowledge of add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to calculate prices and provide correct monetary change.
- Have ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Should be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Know how to deal with problems involving several concrete variables in standardized situations.
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Job Title : Senior Training Leader Job Location : Work From Office Department : Training and Development Pay Grade : $3,225,000 JMD/year Location : Montego Bay Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Pay
- Tuition & Day Care Reimbursement
- Community Involvement Opportunities
- Paid Time Off
- Rewards & Recognition For Stellar Performance
- Opportunities For Advancement (Over 90% Of Our Promotions Are Internal)
- Medical, Dental, Vision & Life Insurance
- Company Match For 401K
What You’ll Be Doing
- Senior Training Leaders have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- The role is more than just knowledge transfer; it’s about equipping people to be self-sufficient. It is up to the Senior Training Leader to carry this mindset across the entire department and hold leaders accountable to solving problems through creative ways!
- Leading a successful training team is about inspiring trainers to engage and motivate their classes in a way that allows learning to flourish. The Senior Training Leader should be able to mentor their Training Leaders in a way that promotes this type of learning.
- Senior Training Leaders want what is best for their employees and look for the best avenues for them to grow and prosper in their careers.
- Should consistently be on the lookout for ways to help not only their Training Leaders, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
- We believe that employees don’t leave their jobs; they leave their managers. As a Senior Training Leader, you should be on the lookout for potential attrition reasons on your team and your campaigns, and be able to come up with ways to combat these issues.
- They are proficient at compiling information from their team and summarizing it for clients, executives, and other leaders both within and outside the company.
- Must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
- Developing your Training Leaders should be a passion that is shown everyday through the use of the Coaching Tactics. Daily you promote this environment of coaching amongst your team and work to cultivate it.
- It is up to the Senior Training Leader to get ahead of potential problems and develop their team into a smooth running operation. This kind of accountability only happens by boldly challenging the Training Leaders through self-discovery.
- Should have the keen ability to see when there are gaps in training, write curriculum to address, and implement ongoing training to help the agents.
- A strong leader trusts that their team is capable of being the experts and equips them to master their campaigns.
- A Senior Training Leader is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Senior Training Leaders take this to the next level by teaching their team tips on how to epitomize these traits.
- Senior Training Leaders challenge their Training Leaders through developmental assignments, projects, and observations to ensure they will be even stronger leaders in the future.
- Senior Training Leaders understand that the person they need to beat is themselves. Whether it be in their leadership capabilities, communication skills, or overall management of their team; Senior Training Leaders strive to consistently out-do their previous attempts.
- Must lead initiatives and projects across various departments in the company. This takes a mix of humility and boldness that ignites others to act.
- Senior Training Leaders not only need excellent verbal skills, but they also must be able to write clearly, concisely, and professionally. They understand that one minor change should be informed to every single party involved and do so efficiently.
- Being a Senior Training Leader means you can discern the costs of training and seek out ways to limit spending through efficient processes and quality curriculum.
- Senior Training Leaders are so in tune with the details, processes, and initiatives going on in their department; they have the ability to foresee potential issues. Once identified they proactively communicate with the necessary teams to fix before the predicament even occurs!
- They aren’t afraid of setting lofty goals for their teams and can even show others how they plan to achieve them.
- Senior Training Leaders must be able to say no when it is needed, but be able to do so in a way that shows compromise and a willingness to help in another manner.
- Leading teams requires emotional intelligence and Senior Training Leaders must possess the skills to notice slight nuances, connect with others, and be able to appropriately address clientele masterfully.
- Should be able to navigate Etech and client processes so smoothly that it seems like they had a hand in designing them.
What We Expect You To Have:
- Bachelor's degree from four-year College or University; or related experience and/or training; or equivalent combination of education and experience. Completion of Remarkable Coaching Certification.
- Must have ability to develop, supervise, and evaluate leader performance; evaluate training effectiveness and build opp/cost analysis to outline results; Provide constructive feedback for leaders and their subordinates; Multi-task; Establish and maintain effective relationships with leaders across departments.
- Should have knowledge of computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
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Job Title : Sr. Contact Center Information Security Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Contribute to the development and execution of information security governance frameworks, policies, and procedures for PPS Operations.
- Participate in defining and conveying the department’s information security goals and projects.
- Offer expertise and assistance to senior management in shaping information security strategy and risk threshold.
- Participate in the establishment and upkeep of a thorough risk management program.
- Play a role in recognizing, evaluating, and alleviating information security risks.
- Perform routine risk evaluations and verify the execution of risk mitigation strategies.
- Engage with stakeholders to guarantee a comprehensive grasp of risks and their suitable management.
- Guarantee adherence to pertinent laws, regulations, and industry standards (e.g., GDPR, CCPA)
- Manage and supervise internal audits and evaluations related to information security.
- Formulate, harmonize, and sustain an information security compliance initiative.
- Foster a security-conscious culture among employees and stakeholders.
- Stay current with evolving threats and industry best practices to bolster awareness endeavors.
- Collaborate with the Training team to create and present information security awareness and training initiatives
- Assist with crafting and sustaining an incident response plan, ensuring its efficacy.
- Participate in addressing information security incidents, encompassing containment, inquiry, and restoration.
- Help develop assessments following incidents and enforce remedial measures to avert future occurrences.
- Assist with supervising the evaluation and control of information security risks linked to vendors and third parties.
- Help with sustaining a program for managing vendor-related risks,
- Work in conjunction with procurement and legal departments to embed security requisites within contracts.
What We Expect You To Have:
- 5+ years of experience
- 3+ years in a management position related to IT
- Bachelor’s degree in computer science, information security, or a related field (advanced degree preferred)
- Strong knowledge of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST CSF).
- Working knowledge of pertinent regulations and data protection laws (e.g., GDPR,
- CCPA).
- Exposure of information security, risk management, and compliance, preferably in the B2B travel industry
- Excellent understanding of voice and data networking
- Prior call center operations experience is preferred
- Previous experience in the travel / hospitality industry considered an asset
- Project Management / Six Sigma experience considered an asset
- Effectively communicate with individuals at all levels internally and externally
- Solid analytical skills which result in sound decisions, solutions and recommendations
- Must possess excellent customer service, follow up and organizational skills
- Demonstrated ability to operate successfully in a time-sensitive and fast-paced environment
- Stay abreast of industry standards, monitors and reviews best practices, and makes changes as necessary
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Job Title : Nice InContact Implementation Engineer Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Speech & Text Analyst Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Centre
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters
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Job Title : Customer Service Representative – Prime Agent Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Quality Analyst (Non Technical) Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
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Job Title : Assistant QA Leader (Non-technical) Job Location : Work From Office Department : Etech Insights (EI) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Will initiate launching of the audit process for new campaigns as assigned by Project Leader/Account Leader
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met
- Understand the SLA of the campaigns in the terms of QA support and ensure that those are met
- Design Audit Forms, get them approved by Ops and Client and place them online in Etech QEval
- Initiate MI/BI studies as and when required
- Take initiatives for process improvement
- Will possess an overall knowledge of all the campaigns audited by EI
- Periodically monitor utilization, audit accuracy, etc of the QA team
- Help in setting up calibrations and provide all assistance to QA Lead Interns/Asst. QA Leads in maintaining a smooth calibration process
- Maintain minimum 95% schedule adherence of self and the team
- Will act as a role model for Leaders and Team Members of internal and external departments
- Must be accessible, available, and flexible with shift timings
- Have an open attitude and avoid discounting, dismissing, or minimizing questions
- Maintain personal and professional boundaries, but avoid being distant or unapproachable
- Always lead by example
- Adhere to the policies and procedures of Etech
- Provide excellence when communicating with customers (internal and external)
- Be flexible in an environment by championing and embracing change
- Create a spirit of mutual learning, trust, and respect
We Expect You To Have:
- Graduate or equivalent experience
- 1-3 years experience in managing BPO audit operations
- Interpersonal skills & ability to influence
- Excellent written & Verbal Communication skills
- Planning and organizational skills
- Well organized and structure approach to work Ability to work to deadlines and targets
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Job Title : Assistant Trainer Job Location : Work From Office Department : Training and Development Reports to : Assistant Training Leader FLSA Status : Exempt Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
- Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that your peers can observe and learn from them.
- Leading a training class is about creating a fun, engaging environment in which learning can flourish.
- Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
- Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
- We believe that employees don’t leave their jobs; they leave their managers. As am trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
- Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
- A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
- Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
- It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
- On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
- Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to peers.
- A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
- Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching peers tips on how to epitomize these traits.
- You will have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
- We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
- While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
What We Expect You To Have:
- Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
- Knowledge of: Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
- Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
- Bachelor's degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
- Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
- Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
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Job Title : Real Estate Account Executive Job Location : Work From Office Department : Finance Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Prepare Daily Deposit Reconciliation of property based on yardi and bank statement
- Prepare regular collection comparison reports
- Check and ensure regular recording and payment of utilities bill payment
- Bank reconciliations of properties tasks that is not limited to and would include research and record the outstanding cash items
- Credit Card reconciliations related tasks
- Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable batches
- Accurately record income, expenses and changes in assets and liabilities on a monthly basis
- Assist in the month-end closing duties
- Prepare wire transfers and/or check requests as needed.
- Provide assistance in Financial statement preparation, review, and analysis
- Maintain monthly schedules for recurring journal entries (Insurance, taxes, Depreciation/Amortization)
- Calculate monthly accruals for contract services and provide assistance in the calculation of monthly accruals for the contract service.
- Minimum of Bachelor’s/ Master’s degree in commerce or Finance (Inter CA/ ICMA/ M.com/ MBA)
- Must be willing to work in night shifts or as per US shift timings
- Knowledge and experience in Yardi software
- Advanced skills in Microsoft Excel is mandatory, and high proficiency in PC skills, Microsoft Word and Outlook
- Must be professional, energetic and positive
- Must be dependable, and capable to work independently and in team
- Must have excellent verbal and written communication skills.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
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Job Title : Senior Property Accountant Job Location : Work From Office Department : Finance Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Prepare financial statement, including current monthly, quarterly and year to date variances including creating and posting entries, general ledger review and completion of back-up schedules.
- Analyze and research budget variances.
- Monitoring of cash flow for each property and cost control /expanses to achieve budgeted NOI
- Coordinate with mortgage companies on issues involving mortgage payment, tax and insurance escrows, replacement reserve accounts, etc
- Prepare year-end work paper packages for audits and tax returns to be provided to outside CPAs.
- Answer questions on monthly financials statements.
- Processing AP/AR including reviewing accounts payable batches for proper coding and approvals, propriety of payments, supporting documents, etc. Post reviewed and approved Accounts Payable (AP) batches.
- Evaluate and make appropriate improvements to internal accounting processes ensuring that practices are in-line with the overall goals of the organization.
- Establish and maintain relationship with banks and other financial institutions.
- Assisting in month-end closing duties
- Prepare and submit Form 1099 tax filings.
- Accurately record income, expenses and changes in assets and liabilities on a monthly basis.
- Assist property manager in annual budget process with Asset and Property Managers.
- Assist property management with quarterly forecasts for assigned properties.
- Read and understand the partnership agreement, the property management agreement and any loan documents related to assigned properties.
- Prepare wire transfers and/or check requests as needed.
- Flexibility working in US shift.
- CA and/or minimum Bachelor's degree with 5+ year’s property management accounting and finance experience and/or training; or equivalent. combination of education and experience.
- In-depth working knowledge of YARDI is MUST.
- Knowledge with Excel, Word, Outlook.
- Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles.
- Excellent organization, communication and interpersonal skills.
- Must be a team player and enjoy working in a fast paced environment.
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Job Title : Executive Administrative Assistant Job Location : Work From Office Reports to : Chairman Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- To help in establishing the key priorities, organize the tasks and help to keep the goals organized and in focus at all times.
- General administrative tasks such as answering emails٫ scheduling meetings and making travel arrangements
- Manage contact lists and organize managers’ calendars
- Create and review customer/ contacts spreadsheets and keep online records
- Organize the manager’s calendars
- Organize meetings٫ travels and accommodations
- Respond to emails, phone calls, messages
- Create presentations, documents, emails as required
- Organize communication via emails and phone calls
- Create and schedule social media posts, keep social media accounts up to date, monitor engagement metrics, respond to comments, help grow an overall online presence
- Handle important interactions with clients. Provide ideas and feedback about how to improve systems and processes
- Provide support in every type of tasks that may come up and help in providing the solutions
- Help make online orders, reservations, travel arrangements and itineraries, and other accommodations for executives’ personal lives.
- Problem solving skills with high self-motivation to stay organized
- Details oriented and good written communication skills
- Familiar with technologies like desktop sharing, skype, cloud services
- Proficient in the Microsoft Office Suite and advanced internet skills (Word, Outlook, PowerPoint and Excel)
- Knowledge of online calendars and scheduling (eg. Google calendar)
- Excellent phone, email and instant messaging communication skills
- Excellent time management and organizing skills
- Dependable and multitasking skills who can meet and exceed expectations
- High School Diploma Minimum, any additional qualification is a plus
- Ability to work independently with little or no supervision
- A strong Internet connection is required٫ along with experience using communication tools like zoom, Skype, Whatsapp
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Job Title : IT Helpdesk Technician Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Troubleshooting all information technology issues, including software, hardware, and networking
- Provision, deprovision, and audit access rights for all company resources
- Assist in the management of Active Directory information, ensuring accuracy and regular updates
- Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
- Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
- Follows up with end-users to ensure that inquiries are resolved within established SLAs
- Logs and tracks inquiries using a ticketing system while maintaining history records
- Documents and maintains workflows utilized in successful issue resolution
- Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
- Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
- May provide leadership and work guidance to less experienced personnel
- Mainly Tier 1, partly Tier 2 Support Level
- Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department
- Experience of networking fundamentals, mainly TCP/IP
- Windows and Mac OS hardware/software experience
- Microsoft Office knowledge, very knowledgeable with Excel in particular
- Active Directory management experience a plus, but not required.
- Virtual Machine deployment and management
- Wireless technologies and protocols know-how desirable
- VPN technologies (IPsec and SSL)
- Relevant technical certification is highly desirable
- Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
- Be a Team player
- Flexible attitude, reliable
- Network maps and document writing
- Customer-friendly demeanour
- Interpersonal skills for interacting with team members
- Good Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem-solving skills
- Leadership skills to mentor and provide guidance to less experienced personnel
- Ability to work in a team environment
- Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
- Manage incidents and requests for a defined technology environment
- Provide network specific technical expertise for the support of security network system.
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Job Title : Sr. Contact Center Information Security Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Contribute to the development and execution of information security governance frameworks, policies, and procedures for PPS Operations.
- Participate in defining and conveying the department’s information security goals and projects.
- Offer expertise and assistance to senior management in shaping information security strategy and risk threshold.
- Participate in the establishment and upkeep of a thorough risk management program.
- Play a role in recognizing, evaluating, and alleviating information security risks.
- Perform routine risk evaluations and verify the execution of risk mitigation strategies.
- Engage with stakeholders to guarantee a comprehensive grasp of risks and their suitable management.
- Guarantee adherence to pertinent laws, regulations, and industry standards (e.g., GDPR, CCPA)
- Manage and supervise internal audits and evaluations related to information security.
- Formulate, harmonize, and sustain an information security compliance initiative.
- Foster a security-conscious culture among employees and stakeholders.
- Stay current with evolving threats and industry best practices to bolster awareness endeavors.
- Collaborate with the Training team to create and present information security awareness and training initiatives
- Assist with crafting and sustaining an incident response plan, ensuring its efficacy.
- Participate in addressing information security incidents, encompassing containment, inquiry, and restoration.
- Help develop assessments following incidents and enforce remedial measures to avert future occurrences.
- Assist with supervising the evaluation and control of information security risks linked to vendors and third parties.
- Help with sustaining a program for managing vendor-related risks,
- Work in conjunction with procurement and legal departments to embed security requisites within contracts.
What We Expect You To Have:
- 5+ years of experience
- 3+ years in a management position related to IT
- Bachelor’s degree in computer science, information security, or a related field (advanced degree preferred)
- Strong knowledge of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST CSF).
- Working knowledge of pertinent regulations and data protection laws (e.g., GDPR,
- CCPA).
- Exposure of information security, risk management, and compliance, preferably in the B2B travel industry
- Excellent understanding of voice and data networking
- Prior call center operations experience is preferred
- Previous experience in the travel / hospitality industry considered an asset
- Project Management / Six Sigma experience considered an asset
- Effectively communicate with individuals at all levels internally and externally
- Solid analytical skills which result in sound decisions, solutions and recommendations
- Must possess excellent customer service, follow up and organizational skills
- Demonstrated ability to operate successfully in a time-sensitive and fast-paced environment
- Stay abreast of industry standards, monitors and reviews best practices, and makes changes as necessary
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Job Title : Jr. Talent Acquisition Specialist Job Location : Work From Office Department : Talent Acquisition Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Pre-screen & engage quality applicants interested to work with us
- Helps to coordinate participation in, sets up display, and works at job fairs
- Assists Talent Acquisition team to develop and maintain contacts with colleges, alumni groups, Consultancies and other public organizations to find and attract quality applications
- Provides information on company facilities and job opportunities to potential applicants
- Should have good knowledge of using social media Tools for hiring candidates
- Should help organization in hiring candidates in a cost-effective manner
- Create, maintain and update online job ads as needed to ensure consistent pipeline of qualified candidates
- Reviews applications and screens applicants to obtain work history, education, training, job skills, and salary requirements.
- Performs virtual/non-virtual pre-screens and refers candidates for additional interviews within the organization
- Sourcing active & passive candidates from various channels available
What We Expect You to Have:
- Graduate OR equivalent experience
- 1-3 years of experience of Talent Acquisition into a high paced environment
- Should have experience of mass hiring for front line customer service roles
- Ability to effectively use ATS, job boards & social media channels to maintain a healthy pipeline for active & passive candidate/s
- Ability to build a social following and engage with followers in a professional manner
- Well organised and structure approach to work & meet OR exceed deadlines and targetsch as Python or SQL.
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Job Title : Assistant QA Leader Job Location : Work From Office Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Lead the overall quality assurance strategy and activities for speech analytics solutions.
- Understand basic of transferring data/recording from one platform to others.
- Develop and implement quality assurance processes, methodologies, and best practices specific to speech analytics.
- Design and execute test plans, test cases, and test scripts to ensure the accuracy, reliability, and performance of speech analytics algorithms and models.
- Collaborate with software development and data science teams to define quality requirements and ensure their integration into the development lifecycle.
- Establish and maintain quality metrics and key performance indicators (KPIs) to measure the effectiveness and efficiency of the speech analytics platform.
- Identify and analyze quality issues, defects, and trends, and work with relevant teams to address and resolve them.
- Conduct root cause analysis of quality problems and implement corrective actions and preventive measures.
- Provide leadership, guidance, and mentorship to QA analysts involved in speech analytics testing.
- Prepare and present the studies using the Speech analytics output to the project stakeholders.
- Stay up to date with industry trends, advancements, and emerging technologies in speech analytics, and apply relevant knowledge to enhance the quality assurance process.
- Collaborate with product managers to understand customer requirements and ensure the alignment of quality goals with customer expectations.
- Participate in cross-functional meetings and communicate quality-related updates, challenges, and recommendations to stakeholders and senior management.
What We Expect You to Have:
- Bachelor's degree in computer science, engineering, or a related field
- Proven experience in quality assurance leadership roles, specifically in speech analytics or related domains.
- Strong knowledge of speech analytics technologies, algorithms, and models.
- Solid understanding of quality assurance methodologies, tools, and best practices.
- Experience in designing and executing test plans, test cases, and test scripts for speech analytics solutions.
- Proficiency in analyzing data and identifying trends, patterns, and quality issues.
- Familiarity with programming languages and scripting tools used in quality assurance, such as Python or SQL.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Strong leadership abilities with the ability to guide and mentor team members.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Customer Service Representative provides assistance to customers on products or services offered over the internet by performing the following duties.
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills.
- An unerring attention to detail.
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious.
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Quality Analyst (Non Technical) Job Location : Work From Office Department : Etech Insights (EI) Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per the process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Completes quality audits in accordance with current campaign guidelines and uses designated tools to ensure targets are met and turnaround times are adhered to with defined accuracy standards
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas of opportunities at the agent, process, and campaign level
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues are reported or escalated, including unethical actions
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls, and provide input for recommendations
- Assists with routine and ad hoc requests
- Supports projects and initiatives within the department
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer and proprietary information
- Sends data and reports to account stakeholders if needed
- Be open and responsive to consistent coaching; take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change
- Graduate or equivalent
- Minimum 1-year work experience; Quality experience is an added advantage
- Computer proficiency in MS Office
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Ability to work independently
- Excellent attention to detail
- Ability to exercise strict confidentiality in all matters
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : Speech & Text Analyst Job Location : Work From Office Department : Etech Insights (EI) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Create Speech Analytics language content for requested insights.
- Create searches and reports designed for automated analysis and topic identification in recorded conversations from a call center environment
- Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.
- Make recommendations and define data strategies to solve critical business problems.
- Compile information through multiple sources; understand key performance indicators and spot trends and patterns.
- Accurate delivery of comprehensive analysis and reports.
- Package and deliver key findings and briefings, providing detailed and summarized analysis along with recommendations for strategic decision-making.
- Craft documentation, including process maps, diagrams, manuals, charters, and scopes.
- Collaborate and communicate effectively with internal Program Manager, as well as business partners and stakeholders.
- Proactively identify and deliver actionable business insights based on indicators.
- Supports projects and initiatives within the department.
- Assists with routine and ADHOC requests.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- Bachelors or equivalent combination of education and experience
- 2+ years knowledge and direct experience using speech analytics technology to build categories, construct queries, and build reports
- Minimum 1-year experience with data analysis, report building, or Quality Auditor role in Contact Center
- Experience leading small to medium-sized projects involving complex data sets and high variability.
- Working knowledge of Lean and Six Sigma methodologies would be an added advantage.
- Computer proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Knowledge of Access, SQL, other scripting languages will be a plus
- Flexible in working hours is a must
- Good oral & written English skills and interpersonal communication skills
- Exceptional listening and analytical skills.
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
- Ability to effectively organize, prioritize, multi-task, and manage time.
- Ability to work independently.
- Excellent attention to detail.
- Ability to exercise strict confidentiality in all matters
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Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
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Job Title : Marketing Executive Job Location : Remote Department : Global Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Creative marketing professional, preferably with a strong writing background. Outstanding communication skills and interpersonal skills. Especially the ability to work cross-departments to achieve results. The ideal candidate needs to have exceptional oral and written communication skills and is able to develop engaging content.
- You should be able to develop engaging content to attract and retain customers, expand our company’s digital footprint and brand awareness.
- Help us improve our company’s online and offline reputation as well as drive growth.
- Lead creative development to motivate the target audience to “take action”. Proven expertise in generating organic growth
- Monitor market trends and competitors’ activities
- Plan, develop and implement the company's content strategy
- Responsible for the management of the creation and production of online and offline marketing content.
- Create resources each month to drive leads, subscribers, awareness to generate MQLs on a monthly basis. Ability to work with SEO team, and generate results together
- Experience in creating various types of content such as ebooks, whitepapers, infographics, guides, blogs, etc.
- Work with designers, developers, sales, external influencers, and other industry experts to devise an all-encompassing content strategy
- Communicate with followers, build a community, generate presence across SM through comments, respond to queries in a timely manner, and monitor customer reviews. Proven expertise in building a brand, and experience on offbeat marketing campaigns for a B2B services company
- Setting and implementing social media and communication campaigns to align with marketing strategies
- In-depth knowledge of the Content Optimization and Conversion Rate Optimization
- Research and implement growth strategies to attain virality for the product and thereby increasing MQLs
- Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of organic reach, search engine rankings and timely delivery of collaterals.
- Experience in producing smart CTAs according to the visitor lifecycle stage
- Good Collaboration skills
- Excellent grammar, punctuation and spelling skills, preferably in US English.
- Ideally a minimum of 2 years’ experience in Marketing
- Bachelors or Masters in Marketing, Journalism or Mass Communication.
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Job Title : IT Business Analyst Job Location : Remote Department : ETS Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise.
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Work closely with key stakeholders to identify and analyze core business processes, technical processes and workflows.
- Documentation, implementation, standardization and communication and reengineering of processes and work flows.
- Development of clear and detailed process maps and business requirements.
- Create and implement initiatives, business process development, and operative process management.
- Liaise with management and executives to coordinate process improvement project activities.
- Create process plans that contain project goals, milestones, and resources.
- Active participation in business transitions, tools transformation, business migrations and implementations.
What We Expect You to Have:
- Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
- Construct workflow charts and diagrams; studying system capabilities; writing specifications
- Improve systems by studying current practices; designing modifications
- Recommend controls by identifying problems; writing improved procedures
- Knowledge of wire-framing tools and UML
- Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- Maintain user confidence and protect operations by keeping information confidential
- Prepare technical reports by collecting, analyzing and summarizing information and trends
- Contribute to team effort by accomplishing related results as needed
- Validate resource requirements and develop cost estimate models
- Conduct and coordinate financial, product, market, operational and related research to support strategic and business planning within the various departments and programs of the client group
- Interpret, evaluate and interrelate research data and develop integrated business analyses and projections for incorporation into strategic decision-making
- Plan and coordinate the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required and presents findings of studies to client committees
- Review a variety of areas including operations, purchasing, inventory, distribution and facilities
- Understand and communicate the financial and operational impact of any changes
- Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
- Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
- Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
- Take lead of scrum teams as the Product Owner
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Job Title : WFM Analyst Job Location : Remote Department : Work Force Management Location : Gandhinagar Visit us: www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Responsible for developing long term, short term and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modelling software and other tools.
- Ensure all required WFA data is tracked and trended on a continuous basis.
- Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues.
- Coordinates with Director of Operations to interface with client and handle account management issues.
- To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
- Provide staffing requirements, hiring plans and training plans to the management for multiple accounts, which are complex in nature
- Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence etc.
- Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real time performance
- Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
- Maintain the historical volumes file to ensure data integrity and up to date parameter
- Generating process performance report on Daily / weekly / monthly basis to display the performance charts to the internal (operations) & external clients.
- Publishing the All Hourly / Half Hourly & EOD reports.
- Real Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
- Launching the downtime in real time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions.
What We Expect You to Have:
- Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
- Ability to work independently & able to exercise strict confidentiality.
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Job Title : Moodle Developer Expert Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Working on and, at times, leading the full software development lifecycle of systems
- Hands on design, development, and debugging of systems
- Extensive knowledge on activities and resources available on Moodle
- Partnering with product owners to carry out business analysis
- Analysis of systems, considering reliability, systems risks and code
- Organizing and maintaining task lists for the various company contributors
- Communicating efficiently and effectively with global parties involved in maintaining and updating Moodle daily
- Advanced English language communication skills
- Being able to take initiative whilst being part of a team
- Driving the identification and evaluation of new technologies and methodologies
- Integrating, supporting, maintaining and documenting application functionality
- Acting as a champion of code quality and best practices, whilst maintaining and enforcing standards of compliance
- Assuming true ownership of projects and the responsibility for their delivery on time
What We Expect You to Have:
- Moodle v3 or higher development experience• 2+ years of relevant development experience with Moodle
- Experience in Moodle Plugin Development and Customization
- Strong understanding of databases and SQL. (MySQL)
- Strong knowledge in PHP, OOP, JavaScript, jQuery & Ajax, HTML/HTML5, CSS/CSS3
- Experience in Linux server (Good to have)
- Shift timing: 5:00 PM IST (5:30 AM CST) to 2:00 AM IST(2:30 PM CST) (The shift timing can be flexible with 1 hour before or the after the mentioned time.)
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Job Title : Lead Developer / Project Lead (PHP) Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing
- Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel.
- HTML/HTML5
- CSS/CSS3/Bootstrap
- JavaScript/jQuery
- RestAPI /API Integration
- Knowledge of SQL and hands-on with MySQL
What We Expect You To Have
- 5+ years of solid programming experience with Core PHP and MySQL
- 3+ Year of experience with Laravel and other MVC, Codeigniter
- Good to have experience with wordpress, drupal, magento, cakephp etc…
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX.
- Must have experience developing web services and API.
- Should be able to design and develop databases for large applications.
- Able to manage Linux server
- Able to manage team
- Should have experience in leadership.
- Should carry experience in client coordination.
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Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
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Job Title : Asp.Net MVC Developer Job Location : Remote Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing
- Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
- Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
- Coordinate project and delivery schedules to ensure that SLA is met.
- Responsible for on-time task tracker entries per task assigned and daily log entries.
- Proactive reporting to Supervisor about project updates
What We Expect You To Have
- Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
- Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
- Must have experience developing web services.
- Should be able to design and develop databases for large applications.
- Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
- SQL Server
- Angular / React (Good to have).
- Node.js (good to have).
- Dot.Net Core (Good to have).
- Flexible to work in a US/Nightshift
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Job Title : Marketing Executive Job Location : Remote Department : Global Development Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work-Life Balance Initiatives
- Rewards & Recognition
- Creative marketing professional, preferably with a strong writing background. Outstanding communication skills and interpersonal skills. Especially the ability to work cross-departments to achieve results. The ideal candidate needs to have exceptional oral and written communication skills and is able to develop engaging content.
- You should be able to develop engaging content to attract and retain customers, expand our company’s digital footprint and brand awareness.
- Help us improve our company’s online and offline reputation as well as drive growth.
- Lead creative development to motivate the target audience to “take action”. Proven expertise in generating organic growth
- Monitor market trends and competitors’ activities
- Plan, develop and implement the company's content strategy
- Responsible for the management of the creation and production of online and offline marketing content.
- Create resources each month to drive leads, subscribers, awareness to generate MQLs on a monthly basis. Ability to work with SEO team, and generate results together
- Experience in creating various types of content such as ebooks, whitepapers, infographics, guides, blogs, etc.
- Work with designers, developers, sales, external influencers, and other industry experts to devise an all-encompassing content strategy
- Communicate with followers, build a community, generate presence across SM through comments, respond to queries in a timely manner, and monitor customer reviews. Proven expertise in building a brand, and experience on offbeat marketing campaigns for a B2B services company
- Setting and implementing social media and communication campaigns to align with marketing strategies
- In-depth knowledge of the Content Optimization and Conversion Rate Optimization
- Research and implement growth strategies to attain virality for the product and thereby increasing MQLs
- Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of organic reach, search engine rankings and timely delivery of collaterals.
- Experience in producing smart CTAs according to the visitor lifecycle stage
- Good Collaboration skills
- Excellent grammar, punctuation and spelling skills, preferably in US English.
- Ideally a minimum of 2 years’ experience in Marketing
- Bachelors or Masters in Marketing, Journalism or Mass Communication.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey

“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”

Jody Watson
Operation Intern

“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”

Patrick Reynolds
VP Partners Strategy

My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.
