Job Openings

USA Opening
  • Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Nacogdoches
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, dental, vision & life insurance.
    • Company match for 401K

    What You’ll Be Doing:

    • Take inbound or make outbound calls to customers to discuss insurance loss draft claims
    • Update customer information based on call interaction
    • Provide quality service to clients through knowledge of products and services
    • Handle all escalations with diplomacy, tact and respect.
    • Track and monitor status of claims to assist in performing time-sensitive account maintenance before and after account processing cycles
    • Follow up with customers to ensure satisfaction, respond to queries and solve or refer problems
    • Perform loan checks and review loan history
  • Job Title : Desktop Support Technician
    Job Location : Work From Office
    Department : IT
    Pay Grade : 38k and then 40k after a 90-day positive review and completion of the A+ certification.
    Location : San Antonio
    Schedule & Shift : 8AM – 5PM Monday – Friday with rotating weekends.

     Visit us: www.etechgs.com

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Salary
    • Tuition & Day Care Reimbursement
    • Medical, Life, Vision, and Dental Insurance
    • 401k Matching Program
    • Supplemental Insurances
    • Casual Dress Code
    • Community Involvement Opportunities
    • Paid Time Off
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing:

    • Identify, research and resolve all technical issues
    • Perform workstation hardware diagnostics and repairs
    • Add and modify users in Active Directory and Microsoft Exchange Server
    • Troubleshoot third party applications
    • Troubleshoot user profile issues
    • Troubleshoot performance issues
    • Troubleshoot printing issues
    • Configure, network and share printers
    • Print server management
    • Manage users in hosted services (ie: Office 365)
    • Configure wireless access points and troubleshoot wireless connectivity
    • Know how to install routers, switches, and access points at customer location
    • Know how to troubleshoot internet issues such as packet loss, DNS issues, and service outages
    • Configure Microsoft Remote Desktop/Terminal Services and manage active sessions and users on a server
    • Troubleshoot file permissions issues
    • Troubleshoot performance issues that affect user experience
    • Document, track and monitor problems through our ticketing system to ensure a timely and complete resolution.

    What We Expect You To Have:

    • Strong working knowledge of Windows Operating Systems (XP, Windows 7, Windows 8, 8.1, 10)
    • Strong working knowledge of Microsoft Office (2007, 2010, 2013, 2016 & Office 365)
    • Bachelor’s degree from four-year College or university preferred and/or at least 1-2 year’s experience in the field.
    • Must complete A+ certification within 3 months of employment.
    Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $14/hr
    Location : San Antonio
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Receptionist
    Department : Human Resources
    Reports to : HR Coordinator
    Job Location : Work From Office
    Pay Grade : $14 to $14.50
    Location : Dallas
    Hours : Open Availability - Shift Options (9AM to 6PM, 10AM to 7PM or 11AM to 8PM)

    Visit us: www.etechgs.com

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Opportunities for Advancement (Over 90% of our promotions are internal)
    • Medical, Life, Vision, and Dental Insurance
    • Supplemental Insurances

    What You’ll Be Doing

    • Retrieves messages from voice mail and forwards them to appropriate personnel.
    • Answers incoming telephone calls, determines the purpose of callers, and forwards calls to appropriate personnel or department.
    • Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable.
    • Answers questions about organization and provides callers with address, directions, and other information.
    • Welcomes on-site visitors, employees, vendors and applicants, determines nature of business, and announces visitors to appropriate personnel.
    • Maintains class sign in list for new hires on the first day of their training class.
    • Maintains a Do Not Call list and forwards all information daily to the Director of Compliance and Operational Excellence.
    • Maintains headset rental units. Has individuals who are renting headsets or having badges replaced, complete deduction form and sends to Payroll for action. Updates termination ECF to indicate the return of an ID badge.
    • Monitors visitor access and parking and issues passes when required, and maintains visitor log. As a member of the Crisis Management Team, the receptionist maintains a complete copy of the Safety Manual and is the first point of contact for process questions. Must remain current on all safety procedures.
    • Receives, sorts, and routes mail, and maintains and routes publications.
    • Supports HR and payroll functions as needed, including but not limited to: follow up with discrepancies for new hire paperwork and benefits documents.
    • Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.
    • Admin Responsibility – Assists HR Coordinator with maintenance of all employee records accurately scanning/filing appropriate documentation
    • Works with Recruiting team, assisting with new hire process including; assessment tests, drug screening and paperwork.
    • Performs other clerical duties as needed, such as filing, photocopying, and collating.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 3-6 months of related experience.
    Job Title : Sales Representative
    Department : Operations
    Location : Dallas
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
    Job Title : Bilingual Sales Representative
    Department : Operations
    Location : Dallas
    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Competitive sales position with top performers averaging $14 to $19/hr
    • Focus on offering quick solutions to problems the customer may be facing and provide additional services to enhance customers experience.

    What We Expect You To Have

    • Ability to probe, listen, speak clearly and persuasively in a positive or negative situation
    • Demonstrate the ability to think and respond quickly
    • Bilingual in English/Spanish preferred
    • High school diploma or general education degree (GED)
  • Job Title : Sales Representative
    Department : Operations
    Location : Lufkin
    Visit us: WWW.ETECHGS.COM

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
  • Job Title : Sales Representative
    Job Location : Work From Office
    Department : Operations
    Pay Grade : $14 for training and $14.50 production
    Location : Palm Beach
    Schedule & Shift : M-F 9am-6pm Every other Saturday 8am-5pm

    Visit us: https://www.etechgs.com/

    What We Offer

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Tuition & Day Care Reimbursement
    • Medical, dental, vision & life insurance.
    • Company match for 401K
    • Community Involvement Opportunities
    • Paid Time Off
    • Rewards & Recognition for Stellar Performance
    • Bilingual Pay (If Hired for Bilingual Role)
    • Opportunities for Advancement (Over 90% of our promotions are internal)

    What You’ll Be Doing

    • Enthusiastically engaging each call and represent Etech in a highly professional manner
    • Follow coaching and protocol to make and close sale
    • Successfully and accurately answering prospect questions and providing appropriate additional information
    • Respond rapidly and accurately to on-line requests for information from clients
    • Achieving defined productivity goals

    What We Expect You To Have

    • Dynamic sales and telephone skills (Preferred but not required)
    • Strong customer service and listening skills
    • Ability to communicate empathy and confidence in both in-bound and out-bound contact center environments
    • Type 25 WPM and have computer knowledge
    • High School Diploma or GED
Jamaica Opening
  • Job Title : Assistant Trainer
    Job Location : Work From Office
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition
    • Opportunity to participate in Monthly Give Back Initiatives for the Community.

    WHAT YOU’LL BE DOING:

    • Assistant Trainers often have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions.
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • Assistant Trainers have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so..
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!
    • Even though Assistant Trainers have to be able to lead classes on their own, most of their time spent out of the classroom is collaborating with others and sharing what works!
    • We believe that employees don’t leave their jobs; they leave their managers. As a Assistant Trainer, it is your responsibility to keep trainees coming back through various methods including ensuring paychecks are accurate, building a connection from day one, and equipping them with the required skills to outclass their peers!
    • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Assistant Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • An Assistant Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities.
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • It is up to the Assistant Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions.
    • On occasion Assistant Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Assistant Trainers are expected to be subject matter experts on not only the products of their campaigns, but the systems, processes, promotions, etc as well. When someone has a question, they should be able to ask you!
    • An Assistant Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do.

    What We Expect You To Have:

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    Job Title : Facilities Team Member
    Job Location : Work From Office
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You’ll Be Doing

    • Sweeps, mops, scrubs, and vacuums hallways and office space and periodically steam cleans carpets.
    • Regularly cleans and maintains kitchen areas including refrigerators, microwaves, coffee pots, sinks, countertops, cupboards and ice machines.
    • Maintains inventory of cleaning and other needed supplies and maintains organization of same.
    • Regularly cleans and maintains supplies in restrooms.
    • Empties tenants’ trash and garbage containers.
    • Regularly removes cardboard boxes and trash from building to be taken to dumpster.
    • Regularly cleans and maintains all furniture, fixtures and equipment as outlined in the cleaning schedule.
    • Maintains building, performing minor and routine painting, plumbing, and other related maintenance activities.
    • Replaces air conditioner filters.
    • Notifies management concerning needs for major repairs or additions to lighting, heating and ventilating equipment.
    • Cleans sidewalks and parking lots as needed.
    • Mows lawn, trims shrubbery, and cultivates flowers as required.
    • Maintains and waters all living plants inside call centers.

    What We Expect You To Have

    • A high school diploma or equivalent.
    • At least 1-3 months of relevant experience.
    Job Title : Operations Leader
    Job Location : Work From Office
    Department : Operations
    Reports to : Account Leader
    Pay Grade : SS-3
    FLSA Status : Exempt
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition 
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What you’ll be doing:

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops sales/team leaders and team members to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of sales/team leaders and team by monitoring, coaching and developing each sales/team leader and team member to ensure call quality, sales techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development
    • Assist in the development of sales/team leaders and assistant sales/team leaders
    • Facilitate call monitoring sessions and other customer interactions as assigned
    • Responsible for supervising 1 or more sales or team leaders
    • Other duties as assigned
    • Leading by example at all times and adhering to company policies
    • May have minimal interaction with the client as needed depending on program

    What we expect you to have:

    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to: Establish and maintain effective relationships with sales/team leaders and team members, effectively monitor, and evaluate job performance and coach and develop sales/team leaders and team members as needed; develop and maintain relationships with peers across departments.
    • High School Diploma or GED required. Bachelor’s degree from a four-year college or university preferred; or one to two years related experience and/or training.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Valid driver’s license or other Government issued photo ID.
    Job Title : Customer Care Associate
    Job Location : Work From Office
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition 
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What you’ll be doing:

    • Deliver the utmost quality customer experience.
    • Effectively multi-task and handle multiple accounts/tools/websites simultaneously.
    • Access and research multiple sources of data and effectively solve problems.
    • Work efficiently in a fast-paced environment on a variety of work schedules including days, nights, weekends, holidays, etc.
    • Agents will be required to use their personal phones to receive the MFA code.

    What we expect you to have:

    • Candidate must be 18 years or older to be considered.
    • A minimum of 4 CXC subjects including English is required with a minimum of 6 months of Call Center experience.
    • If No CXC – then a minimum of 1 year of Call Center experience is needed.
    • Computer proficiency skills with a minimum of 25WPM typing speed.
    • Possessing good negotiation skills
    • Candidate must possess a Valid ID, TRN, and NIS.
    • Flexible to work any assigned Shift any day of the week including weekends and public holidays.
    • HEART/NTA Customer Service Certificate is accepted.
    • Clear and Effective communication skills in English including active listening and conversational skills.
    • You will need to be residing in the following areas in order to be eligible for this profile – St.James, Westmoreland, Hanover and Trelawny.
    Job Title : Customer Service Representative
    Job Location : Work From Office
    Location : Montego Bay
    Visit us: www.etechgs.com

    What We Offer

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition and Birthday Club
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    What You’ll Be Doing

    • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
    • Handle all issues with diplomacy, tact, and respect.
    • Provide quality service to clients through thorough knowledge of products and services.
    • Communicate with current and prospective customers using a variety of computer and
    • telecommunications technology/software to give information and answer questions
    • Enter data into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Basic Computer operations including keyboarding, proper grammar and syntax
    Job Title : Reservation Sales Specialist
    Job Location : Work From Office
    Department : Operations
    Reports to : Team Leader
    Pay Grade : Up to $500 JMD per hour
    Location : Montego Bay
    Schedule & Shift : Flexible to work any shift between 11am - 11 pm
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Personalized Coaching and Specialized Training and Development Sessions
    • Competitive Pay
    • Excellent Health, Vision, and Dental Benefits
    • Tuition Reimbursement
    • Free Transportation
    • Community Involvement Opportunities
    • Amazing Paid Time Off
    • Rewards & Recognition for Stellar Performance

    What You’ll Be Doing:

    • Ensure all incoming calls are answered with courtesy and ensure efficient resolution of all guests’ inquiries for various hotel services and operations.
    • Provide a friendly welcoming greeting with all client interactions.
    • Assist in booking and blocking any rooms according to required standards and managing all special reservations and monitoring all reservations and discounts.
    • Ensure compliance with all security and safety standards on an everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge of all room types and its availability.
    • Provide excellent customer service for all hotel inquiries.
    • Features and benefits of the property are to be provided with enthusiasm and without prompting.
    • Staff customize the experience by determining preferences, offering a choice room/bed type etc.
    • Inquire about any special requests for the client.
    • Make sure to fully explain guarantee and cancellation policies to guests.
    • Skillfully and knowledgeably address inquiries and requests and speak clearly.
    • Ask for the correct spelling of caller’s name and recognize repeated guests.
    • Ask the caller’s contact details like mobile number, e-mail etc. if they are first time visitor.
    • Make sure reservation details are reviewed including hotel location, arrival/departure, dates, time, the spelling of names, address and e-mail.
    • Rate and room /bed type preference is confirmed, along with special requests, confirmation number is provided.
    • Ask which e-mail address they would like to use to send the reservation confirmation.
    • Enquire about concierge services for airport transfers, pre-arrange entertainment, local transportation, or directions.
    • Standard check-in and check-out times are provided to clients along with early check-in and check-out charges in case requested by guests

    What We Expect You To Have:

    • Minimum of Four (4) CXC/GCE subjects (Including English Language and a Math Subject City and Guilds Math and English also accepted or a HEART Level-I or II Customer Service, Team Jamaica or Front Desk-related certificate
    • Minimum of 1 year hotel reservations/ front desk or call center reservations experience.
    • Excellent verbal and written communication skills
    • Excellent relationship building and rebuttal skills
    • Must be at least 18 years old
    • Valid Government ID, NIS, T.R.N
    • Ability to type a minimum of 26wpm
    • Ability to work in a flexible schedule
    Job Title : Real Time Analyst
    Job Location : Work From Office
    Department : Information Technology (I.T.)
    Reports to : Helpdesk Supervisor (Jamaica)
    Pay Grade : $1,500,000 per annum
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    WHAT YOU’LL BE DOING:

    • Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on time reporting to Supervisors/Floor managers on the floor.
    • Sends day-end reports to management team
    • Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. i.e., same day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non- adherence to the schedule.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    • Acts as a role model at all times and adheres to high ethical standard
    • Takes responsibility and initiative to develop core and personal skills
    • Is flexible in an environment by championing and embracing change.
    • Maintains a high degree of confidentiality while conducting day-to-day operations
    • Presents a professional, efficient, and service-oriented profile to clients and internal/external customers.
    • Ensures a high level of quality in all administrative efforts

    WHAT WE EXPECT YOU TO HAVE:

    • Ability to Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop relationships with peers across departments Computer programs including Excel, Word, Power Point, Outlook
    • Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Excellent communication skills (written and speaking)
    • Advanced Excel knowledge and Analytical skills are mandatory.
    • Basic knowledge of Operating systems such as Windows XP; Windows 2007 Software programs such as Outlook, Word, Power Point; related software, and Basic computer hardware.
    • Good knowledge of operations, preferable chat process or prior experience in RTM will be an added advantage

     

     

     

    Job Title : Team Leader
    Job Location : Work From Office
    Department : Operations
    Reports to : Account Leader
    Pay Grade : SS-2
    FLSA Status : Exempt
    Location : Montego Bay

    Visit us: www.etechgs.com

    WHAT WE OFFER:

    • Tuition Reimbursement
    • Employee Referral Program
    • Health and Life Insurance Benefit
    • Free Shuttle Service
    • Leadership Program
    • Paid Training
    • Career Advancement Program
    • Bonuses and incentives based on campaign
    • Monthly Rewards and Recognition
    • Opportunity to participate in Monthly Give Back Initiatives for the Community

    WHAT YOU’LL BE DOING:

    • Sets expectations and leads team to achieve performance goals as established by leadership
    • Coaches and develops team of agents/representatives to achieve performance objectives
    • Administers Performance Management Process as needed to develop agent performance and behavior
    • Supervises the daily activity of team by monitoring, coaching and developing each team member to ensure call quality, sales/customer service/ records retrieval techniques and compliancy guidelines
    • Issues written and oral counseling for breach of conduct as outlined in the employee handbook
    • Responsible for periodic evaluations on all team members/ACT’s
    • Exhibits teamwork by building strong relationships with peers, superiors, and team members
    • Seeks and acts on personal coaching and feedback received by taking an active role in performance planning and goal setting
    • Takes responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development

    WHAT WE EXPECT YOU TO HAVE:

    • Bachelor’s degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience
    • Ability to: Establish and maintain effective relationships with team members, effectively monitor, and evaluate job performance and coach and develop team members as needed; develop and maintain relationships with peers across departments.
    • Knowledge of: Campaign products and/or services being offered, customer operating systems, Company policies and procedures as outlined in Employee handbook; Computer programs including Word, Excel, Power Point and Outlook.
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    • Valid driver’s license or other Government issued photo ID
India Opening
  • Job Title : .Net – Node Lead Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What We Expect You To Have

    • 7+ years of overall experience in field of technology at least 4+ years into mean Stack technologies and 3+ years in .Net technologies.
    • Strong technical background with experience managing a .NET with SQL and Mean stack product and cloud-based product would be advantageous.
    • Excellent knowledge of .Net, NodeJS, Angular,SQL and Mongo DB.
    • Knowing project architecture, PCI DSS, Hippa, and ISO are good to have.
    • Proven experience as a client manager, client coordinator, software engineer and project manager. Capable of troubleshooting issues and determining what caused a failure or success.
    • Structured approach with experience in agile methodologies.
    • A strong sense of leadership.
    • Ability to be productive in a globally distributed team through self-discipline and self-motivation.
    • Strong communication skills.
    • Passionate about new technology’s potential for transformation.
    Job Title : Sr. Python ETL Developer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT WE EXPECT YOU TO HAVE:

    • Experience: 5+ Years of Experience
    • Person should have good knowledge on ETL(Logic) using python, SQL and NoSQL databases, API
    • Scripting knowledge with Python and Bash are essentials
    • Sounds knowledge in getting data from different types of Storages and APIs source
    • Person should responsible for collecting, parsing, transforming and analyzing large data
    • Person should able to design, develop, support on extracting complex data, and automates ETL jobs
    Job Title : Project Lead .Net developer
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Design and develop user-friendly intranet interfaces that support business processing deliverables.
    • Collaborate with internal teams to produce software design and architecture.
    • Brainstorm possible solutions, evaluating alternative areas of payroll processing. Advise on alternate methods of solving problems or recommend specific solutions Payroll system.
    • Ability to write complex SQL queries, stored procedures, functions, and triggers that support application development and ensure the quality and integrity of data.
    • Maintain documentation throughout the software development life cycle SDLC
    • Provide applications with the best possible performance, quality, and responsiveness.
    • Assist with technical issues and serve as an expert on applications
    • Develop high-quality production-ready code utilizing the Microsoft .NET technology stack (C# / .NET Core, Web APIs) and the Microsoft SQL Server database

    What We Expect You To Have

    • With over 6 years of professional experience in ASP.net MVC with C# web-based applications with SQL Server 2008/2012 backend and JavaScript query work.
    • Project Lead 3+ years of experience working on payroll software development/Payroll Projects
    • Experience in leadership with leading teams of 3-8 people.
    • Engineering/ Master’s Degree from a good Institute (preferably Computer Science or related)
    • Familiar with different project management methods
    • An understanding of software development design patterns.
    • Shift time: Flexible for UK and US shifts – 10:30 PM
    Job Title : Database ETL Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports.
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff
    • Write and administer ETL jobs to extract data from multiple datasources and load into datamarts.
    • Integrate data for batch, near-real-time, and real-time latencies. Create complex data transformation logic.

    WHAT WE EXPECT YOU TO HAVE:

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Having experience with MSSQL development
    • Ability to Create Store Procedure
    • Ability to create dynamic queries
    • Ability to create functions
    • Ability to Optimize Query
    • Having experience in NoSQL like Mongodb
    • Experience working with JSon and XML files in SQL
    • Knowledge of ETL tools such as Talend is required
    • Shift time: 5:30 PM to 2:30 AM
    Job Title : Assistant Trainer
    Job Location : Work From Office
    Department : Training and Development
    Reports to : Assistant Training Leader
    FLSA Status : Exempt
    Location : Gandhinagar

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What you’ll be doing:

    • Trainers have to change plans at a moments notice and still excel at assignments while keeping a “will-do” attitude. They should showcase this attitude so well, that others want to emulate it and strive to achieve the same flexibility.
    • Training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions. A Trainer should have this skill mastered so well that your peers can observe and learn from them.
    • Leading a training class is about creating a fun, engaging environment in which learning can flourish.
    • Your classes should be so productive and enjoyable that your trainees are excited to embark on their new careers.
    • Trainers should consistently be on the lookout for ways to help not only other trainers, but other leaders as well. This ensures Etech is successful as a whole while embodying our goal for servant leadership.
    • We believe that employees don’t leave their jobs; they leave their managers. As am trainer, you should be on the lookout for potential attrition reasons and be able to come up with ways to combat these issues.
    • Everyone wants to know how the current training class is doing, but they can’t spend every moment seeing what’s going on. This means it is up to the Trainer to send detailed recaps and reports that showcase the monumental wins occurring daily in the classroom.
    • A Trainer must be able to take charge and effectively pilot a class, but should be able to admit mistakes and work well with different people and personalities
    • Developing agents should be a passion that is shown everyday through the use of the Coaching Tactics.
    • It is up to the Trainer to ensure their class is grasping the material and close any knowledge gaps as discovered. This is done through questioning techniques, hands-on activities, and classroom discussions
    • On occasion Trainers write curriculum for Etech or its clients. Often times they get to write about a best practice they created or discovered that could benefit other trainers.
    • Trainers are the subject matter experts on every facet of their campaigns and they are willing and able to pass this knowledge along to peers.
    • A Trainer is consistently willing to offer and implement creative solutions. Instead of focusing on the problem, they work to fix it!
    • Leaders at Etech should base all decisions and behaviors on the character commitments even when it isn’t easy to do. Trainers take this to the next level by teaching peers tips on how to epitomize these traits.
    • You will have to be detail-oriented as they lead groups of 20 or more trainees, but they also understand bumps in the road will happen.
    • We believe in consistent development of members of our team. Every day you come to work should be a chance to learn. We want employees that desire to better themselves and proactively work to do so.
    • While we value formalized education, this role is more about the positive, flexible attitude you bring to the table. We can teach you the necessary tools to succeed as long as you are ready!

    What we expect you to have:

    • Directly supervises 1 to 40 team members in the Training class. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
    • Knowledge of: Sales campaign products, features and benefits; Computer programs including Excel, Word, Power Point, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Ability to: Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationship with peers across departments.
    • Bachelor’s degree from two-year College or University; or related experience and/or training; or equivalent combination of education and experience.
    • Ability to read, analyze, and interpret common business documents such as a project charter, financial reports (Agent payroll reports), and other applicable documents.
    • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format.
    • Ability to effectively present information to top management, public groups, and/or boards of directors.
    Job Title : Moodle Administrator
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER 

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 

    WE EXPECT YOU TO HAVE 

    • Moodle v3 or higher version experience. 
    • 2+ years of relevant admin experience with Moodle 
    • Experience in Moodle Plugin upgrade and Customization 
    • Experience in assigning courses, manage courses, manage categories, report, creative thinking for designing new courses 
    • Must know the Features of Moodle, and it’s functionally. 
    • Relevant years of Moodle development (good to have) 
    • Experience in Linux server (Good to have) 
    Job Title : Project lead – Python
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Architect, develop, and maintain a highly scalable data warehouse and build/maintain ETL processes.
    • Utilize Python integrate several heterogeneous operational systems across the business into cloud based data warehouse
    • Integrate third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Responsible for High level & low-level Data flow design.
    • Collaborate in dimension model design and data layer for end user querying.
    • Co-ordinate with upstream system owners and downstream system owners to keep data warehouse implementation and changes in synch.
    • Lead, train and mentor a team of data engineers.

    WHAT WE EXPECT YOU TO HAVE:

    • 8+ years of experience in understanding of best practices for building and designing ETL code using python
    • Engineering/ Master’s Degree from a good Institute (preferably Computer Science or related)
    • Hands on with python programming language for data extraction and analysis from integration perspective.
    • Strong Intergradation experience with third party data like AI speech platform, customer contact platforms (like Five9, Avaya, Salesforce)
    • Strong Knowledge of the different storage solution like SFTP, S3, FTP etc..
    • Experience working as an ETL resource in a Data Engineering, Data Warehousing or Business Intelligence team
    • Understanding of data integration/data engineering architecture and should be aware of ETL standards, methodologies, guidelines and techniques
    • Familiar with different project management methods
    • Familiar with software development design patterns and apply them in software design.
    • Strong understanding of SQL queries, aggregate functions, Complex joins and performance tuning
    • Should have good exposure of Databases like Redshift/Snowflake/SQL Server/Oracle/PostgreSQL (any one of these)
    • Broad understanding of data warehousing and dimensional modelling concepts
    Job Title : Sr. SQL Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports.
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    WHAT WE EXPECT YOU TO HAVE:

    • 7 years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Having experience in Postgres Development
    • Ability to Create Store Procedure
    • Ability to Create Dynamic Query
    • Ability to Create Functions
    • Ability to Optimized Query Having experience in NoSql like Mongodb
    • Working experience in JSon and xml files in SQL, Good to have mariadb, MySQL
    • Shift time: 8:30 PM to 5:30 AM
    Job Title : Sr. AWS Engineer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar

    Visit us: https://www.etechtechnologysolutions.com/

    What we offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Performs system administration, including system security, software update management, and database maintenance.
    • Experience provisioning, operating and maintaining systems running on AWS.
    • Analyzes the impact of process or technical tool changes on existing processes, tools, and interfaces based on knowledge of interdependencies of related functions and systems.
    • Monitoring VPCs, EC2 instances, Elasticsearch, Redis, SQL Server, and MySQL databases.
    • Install, configure, and secure servers in a virtual environment.
    • Provide input to ensure proper selection and deployment of technologies, creation, and enhancement of current processes.
    • Analyze system logs and identify potential issues with the computer system. ip great software that is scalable and robust and then keep it humming; design, implement and drive the technical roadmap and product implementation; help the team prioritize and plan pragmatically
    • Work in small teams with like-minded engineers in an agile environment with daily standups, demo days, code reviews and research spikes
    • Develop Medallia’s state-of-the-art platform including public and private cloud services.
    • Partner closely with other teams across engineering to ensure the best service quality.

    What We Expect You To Have:

    • 5+ years of experience in a similar role.
    • Experience of AWS: VPC, EC2, IAM, S3, CloudWatch, RDS, Systems Manager, Lambda, Route 53, SNS, CloudFront, WAF
    • Good troubleshooting knowledge
    • Hands-on OS experience: Windows Server, Linux, etc.
    • Must have good knowledge on Linux OS and command line knowledge
    • Shift:12AM – 9AM
    Job Title : SQL Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    WHAT WE OFFER:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    WHAT YOU’LL BE DOING:

    • Design and develop reports for addressing program recurring reporting needs by using SQL scripts/stored procedures with SQL Server Reporting Services (SSRS).
    • Data profiling
    • Dimensional model design
    • Cube design and development using SSAS,
    • Obtain and interpret information from large volume of reports.
    • Analyze and interpret complex data and translate complex systems information between computer programmers/database administrators, program staff

    WHAT WE EXPECT YOU TO HAVE:

    • 3+ years of experience in Writing SQL queries and stored procedures for combining, analyzing and reporting data.
    • Designing, developing and implementing SQL Server Reporting Services (SSRS) reports
    • Having experience in Postgres Development
    • Ability to Create Store Procedure
    • Ability to Create Dynamic Query
    • Ability to Create Functions
    • Ability to Optimized Query Having experience in NoSql like Mongodb
    • Working experience in JSon and xml files in SQL, Good to have mariadb, MySQL
    • Shift time: 8:30 PM to 5:30 AM
    Job Title : Civil Litigation Research and Support Analyst
    Job Location : Work From Office
    Department : Legal
    Location : Gandhinagar
    Visit us: https://www.etechgs.com/

    What you will be doing:

    • Be responsible for the day-to-day litigation support needs of the assigned cases and projects.
    • Responsible for efficient and effective legal help with all general business issues, real estate transactions, contracts, mortgages, notes, partnership agreements, mechanic liens and related work.
    • Assisting US advocates with complex lawsuits related to litigation, contracts, disputes.
    • Collaborate with the legal team in works related to litigation, lease transactions, property management, purchase and sale transactions, civil, commercial and construction related litigation work.
    • Effectively lead, manage and conduct business litigation, including drafting, able to work on e-discovery platforms, motions, attend hearings, conduct depositions, and calendar and docket control.
    • Build and maintain databases of the litigation for the documents and database.
    • Provide every type of timely support by being organized about documents.
    • Assist the legal case teams in case related support work as needed.

    What we expect you to have:

    • Law degree, min LLB.
    • 5-7 years experience, preferably in US civil/ contract/ business litigation matters and commercial / civil arbitration
    • Experience in multifamily apartment buildings and LIHTC (Low Income Housing Tax Credit) projects is a plus but not required.
    • Understanding of real estate law and industry knowledge that includes litigation, lease transactions, property management, and purchase and sale transactions, as well as civil commercial and construction litigation.
    • Capability to build excellent interpersonal relations, and excellence in communication
    • Strong analytical and research skills
    • Sound judgment and attention to details
    • Dependability
    • Ability to work under pressure and meet assigned deadlines
    • Multitasking skills who can meet and or exceed quality expectations
    • Proficient in the Microsoft Office Suite and advanced internet skills (Word, Outlook, Powerpoint and Excel)
    • Strong negotiating skills with both legal and financial / commercial issues
    • Ability to work independently with little or no supervision
    Job Title : Business Analyst
    Job Location : Remote
    Department : Medallia
    Location : Gandhinagar

     Visit us: https://www.etechtechnologysolutions.com/

    What we offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Campaign Allowance
    • Health Insurance
    • Tuition Reimbursement
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Work with senior team members to carry out customer implementations and program enhancements
    • Participate in the implementation design, setup, and review processes
    • Identify improvements to our feedback products and processes
    • Utilize Client software knowledge for testing customized software solutions
    • Build long-standing customer relationships by improving customer feedback programs
    • Provide support to client meetings by leveraging in-depth Client system capabilities
    • Work with client teams in resolving technical/system related inquiries
    • Provide quality assurance support when providing features to clients
    • Provide client support when analyzing large sets of data

    What We Expect You To Have

    • Excellent analytical skills (including Microsoft Excel) and attention to detail
    • Strong written, oral communication and presentation skills
    • Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
    • Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
    • Experience in management consulting, IT consulting, market research, and/or enterprise software client
    Job Title : Real Time Analyst
    Job Location : Work From Office
    Department : Etech Technology Solutions
    Reports to : Team Leader
    Location : Gandhinagar
    Schedule & Shift : Flexible with Shift times
    Hours : Six days a week, Full Time

    Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work-Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Supporting the Customer Service Teams with respect to the management and operation of associate scheduling and real-time monitoring of work queues ensuring optimal service level delivery
    • Monitors queue spikes, breaks and aux usage of agents. Ensuring that the queue is well-managed by relaying real-time concerns on AUX time reporting to Supervisors/Floor managers on the floor
    • Sends day-end reports to management team
    • Monitors and report real time schedule & Shrinkage adherence and reports non-compliance if any
    • Reports intra-day schedule changes to the Supervisors/Manager. e., same day callouts and develops a plan to meet schedule requirements.
    • Works with WFM to ensure hourly, real-time schedule adherence commitments are being met.
    • Work closely with the Account Managers and Supervisors to conduct real-time root cause analysis of impacts to SLA’s (i.e. AHT, ACW, Abandonment, actual call volume to forecast ratios, chat types/drivers).
    • Assigning schedules for all reps.
    • Proactively develop action plans or provide recommendations to the program on effective ways to achieve schedule adherence.
    • Identify OCR’s/leaders on any violation of the code of conduct and non-adherence to the schedule.

    What We Expect You To Have

    • Bachelors with 1+ years of experience or equivalent combination of education and relevant experience
    • Hands-on experience of MS Office Suite and advanced knowledge of excel including simple to complex formulae OR similar reporting tools/methodologies.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.
    • Excellent Written English skills and Excel (Data Analysis) are a prerequisite.
    • Acts as a role model at all times and adheres to high ethical standard
    • Takes responsibility and initiative to develop core and personal skills
    • Is flexible in an environment by championing and embracing change
    • Maintains a high degree of confidentiality while conducting day-to-day operations.
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Reports to : Sales Coach
    Location : Gandhinagar
    Job Type : Full-Time

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : IT Helpdesk Technician
    Job Location : Work From Office
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
      Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    We You’ll Be Doing

    • Troubleshooting all information technology issues, including software, hardware, and networking
    • Provision, deprovision, and audit access rights for all company resources
    • Assist in the management of Active Directory information, ensuring accuracy and regular updates
    • Install and update desktops, laptops, mobile devices, peripherals, networks, and related software
    • Assists end-users in resolving complex technical problems. Resolves and/or refers highly complex technical problems as appropriate
    • Follows up with end-users to ensure that inquiries are resolved within established SLAs
    • Logs and tracks inquiries using a ticketing system while maintaining history records
    • Documents and maintains workflows utilized in successful issue resolution
    • Identifies, evaluates, and prioritizes end-user problems and complaints to ensure that inquiries are successfully resolved
    • Analyses and evaluates inquiry/problem reports and makes recommendations to reduce the need for help desk involvement and end-user effort
    • May provide leadership and work guidance to less experienced personnel
    • Mainly Tier 1, partly Tier 2 Support Level
    • Working with a global team, providing Network-/Security Services on a high level of quality Assists with routine and ad hoc requests. Supports projects and initiatives within the department

    We Expect You To Have

    • Experience of networking fundamentals, mainly TCP/IP
    • Windows and Mac OS hardware/software experience
    • Microsoft Office knowledge, very knowledgeable with Excel in particular
    • Active Directory management experience a plus, but not required.
    • Virtual Machine deployment and management
    • Wireless technologies and protocols know-how desirable
    • VPN technologies (IPsec and SSL)
    • Relevant technical certification is highly desirable
    • Internal Help Desk Technician to provide phone, chat, email and direct IT support. Must be available some nights and weekends.
    • Be a Team player
    • Flexible attitude, reliable
    • Network maps and document writing
    • Customer-friendly demeanour
    • Interpersonal skills for interacting with team members
    • Good Communications skills
    • Organization skills to balance and prioritize work
    • Analytical and problem-solving skills
    • Leadership skills to mentor and provide guidance to less experienced personnel
    • Ability to work in a team environment
    • Configure and administer a defined technology/system (e.g., Hardware, Operating Systems, Network and middleware) in support of ongoing operations and projects.
    • Manage incidents and requests for a defined technology environment
    • Provide network specific technical expertise for the support of security network system.
    Job Title : Asp.Net MVC Developer
    Job Location : Remote
    Department : Etech Technology Solutions (ETS)
    Location : Gandhinagar
    Visit us: https://www.etechtechnologysolutions.com/

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing

    • Perform software development life-cycle (SDLC) activities, from initial user business requirement, translate into technical specification and development plan for coding for assigned modules, testing/debugging
    • Proactive follow company guidelines for SLA (Service Level Agreement) to deliver the product/services.
    • Coordinate project and delivery schedules to ensure that SLA is met.
    • Responsible for on-time task tracker entries per task assigned and daily log entries.
    • Proactive reporting to Supervisor about project updates

    What We Expect You To Have

    • Must have experience building web applications using Asp.net, MVC, Angular, and Entity Framework
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, Bootstrap, AJAX.
    • Must have experience developing web services.
    • Should be able to design and develop databases for large applications.
    • Experience with Amazon AWS EC2, any NO SQL Database experience like Redis, MongoDB, etc., and S3 a plus
    • SQL Server
    • Angular / React (Good to have).
    • Node.js (good to have).
    • Dotnet Core (Good to have).
    • Flexible to work in a US/Nightshift
    Job Title : Customer Experience Specialist
    Job Location : Work From Office
    Department : Operations
    Location : Gandhinagar

    Visit us: www.etechgs.com

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in the designated market area to qualify leads and explain the type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using the Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into the computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare a report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : PHP Developer
    Job Location : Work From Office
    Department : ETS
    Reports to : Team Leader of ETS
    Location : Gandhinagar

    Visit us: www.etechgs.com 

    What We Offer: 

    • Transportation allowance 
    • Canteen Subsidy 
    • Night Shift allowance as per process 
    • Schedule Attendance Bonus 
    • Health Insurance 
    • Tuition Reimbursement 
    • Incentive components campaign wise 
    • Work Life Balance Initiatives 
    • Rewards & Recognition 
    • Internal movement through IJP 

    What We Expect You To Have:

    • 3+ years of solid programming experience with Core PHP and other PHP CMS and MVC Framework 
    • Must have experience building web applications using PHP CMS, PHP MVC 
    • Must have experience with standard Web technologies such as HTML, CSS, JavaScript, jQuery, AJAX. 
    • Must have experience developing web services and API. 
    • Should be able to design and develop databases for large applications. 
    • Experience with Amazon AWS EC2, any SQL Database experience like MySQL, MongoDB, etc. 
    • Experience in PHP, WordPress, Drupal, Laravel Yii, Codeigniter, CakePHP web-based application with MySQL back end. 

    What You’ll Be Doing: 

    • Core PHP/WordPress/Any MVC Framework like CodeIgniter / Laravel. 
    • HTML/HTML5 
    • CSS/CSS3/Bootstrap 
    • JavaScript/jQuery 
    • RestAPI /API Integration 
    • Knowledge of SQL and hands-on with MySQL. 
  • Job Title : Customer Service Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara
      Visit us: www.etechgs.com

    What We Offer

    • Transportation allowance
    • Canteen Subsidy
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

     What You’ll Be Doing

    • Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
    • Respond to multiple calls or emails; gather and verify required information as appropriate.
    • Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
    • Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
    • Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
    • Obtain all required information and relay the same to other departments as per the protocol.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have

    • Any stream 12th Standard pass out / any stream Graduate / Post Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
    • Be Flexible in working hours which is a must.
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills with superior typing speed;
    • An unerring attention to detail;
    • The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
    • A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
    • The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
    • Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
    Job Title : Online Chat Representative
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    VISIT US: WWW.ETECHGS.COM

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP 

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy.
    • Secures and places orders with others for filling and arranges delivery date.
    • Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities – Sales Tracker.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order
    Job Title : English Language Trainer
    Job Location : Work From Office
    Department : Training & Development
    Location : Vadodara
    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition

    What You’ll Be Doing:

    • Teaching Grammar, Grammar Rules, Difference between British and American English, American Culture; Computer programs including Excel, Word, Power Point, Outlook; Training and soft skills techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures.
    • Sets up and maintains training facilities.
    • Presents established and effective training methods, techniques, and ideas and coaches trainees.
    • Presents established and effective product training of all products expected to be sold to customers
    • Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
    • Administers and proctors Mastery test for all campaigns trained.
    • Maintains Employee Change Forms for all agents who do not pass training.
    • Reports on progress of trainees and personnel under guidance during training period.
    • Assists in developing new training courses associated with the introduction of new products or services.
    • Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
    • Ability to monitor calls and give constructive feedback based on the quality of the call.
    • Maintains harmony among workers and resolves grievances.
    • Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
    • In conjunction with training coordinator, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
    • Studies and develops skill in use of better teaching and training methods.
    • Maintains database of billable hours worked for all agents in training, both ongoing and initial.
    • Build strong relationships with Team Leader, and team members.
    • Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Act as a role model at all times, adhere to high ethical standards.
    • Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
    • Be flexible in an environment by championing and embracing change.

    What We Expect You To Have:

    • Bachelors or equivalent combination of education and experience
    • 2– 4 years’ experience in training and development for English Language Training.
    • You enjoy the fast-paced nature of adapting on the fly to corporate changes
    • You thrive in challenging others to be creative problem-solvers and training is more than just knowledge transfer; it’s about equipping trainees to be self-sufficient agents who will guide customers to solutions
    • You desire a fun atmosphere that promotes interactive learning
    • You enjoy helping others succeed & our classes should be so productive and enjoyable that your trainees are excited to embark on their new careers
    • You can lead with humility
    • You aren’t afraid to ask the tough questions
    • Be able to write what you teach
    • You bring others up to your expert status
    • You bring solutions, not problems
    • You lead by example
    • Sales campaign products, features and benefits; Computer programs including Excel, Word, PowerPoint, Outlook; Training and sales techniques, Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
    • Train, supervise and evaluate class performance; evaluate trainee understanding and re-teach as necessary; Multi-task; Provide constructive feedback for the development of trainees and personnel; Establish and maintain effective relationships with peers across departments
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
    Job Title : Customer Experience Specialist
    Job Location : Work From Office
    Department : Operations
    Location : Vadodara

    Visit us: https://www.etechgs.com/

    What We Offer:

    • Transportation allowance
    • Canteen Subsidy
    • Night Shift allowance as per process
    • Schedule Attendance Bonus
    • Health Insurance
    • Tuition Reimbursement
    • Incentive components campaign wise
    • Work Life Balance Initiatives
    • Rewards & Recognition
    • Internal movement through IJP

    What You’ll Be Doing:

    • Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
    • Respond to multiple inbound chats; gather and verify required information as appropriate.
    • Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
    • Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
    • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
    • Prepare report on sales activities – Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
    • Be flexible in an environment by championing and embracing change.

    We Expect You To Have:

    • HSC or above; age 18+
    • Be Flexible in working hours which is a must
    • Comfort with and knowledge of how to use Microsoft Office, email etc.
    • Excellent oral and written communication skills; An unerring attention to detail
    • The ability to multi-task answering numerous chats and navigating smoothly between chat and email
    • A professional demeanour with the ability to take ownership of every chat and email and find a solution for every customer
    • The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
    • Experience working as part of a collaborative team – we work together to make sure shoppers have an exceptional customer experience every time they place an order.