Drive Effortless

Customer Experience

with Etech’s Omnichannel Customer Engagement Solutions

Etech Solutions Overview

With over 20+ years of experience in serving clients from across various industries, addressing specific operational requirements and resolving diversified business challenges, Etech Global Services has grown its portfolio and area of expertise from a global outsourcing solution provider to a full-fledge customer experience management company, offering the products & services of Digital Engagement, AI-Enabled technology software for customer engagement and quality monitoring, omnichannel CX support, quality monitoring services and a technology partner for leading brands of the world.

Inbound Outbound Digital Engagement Omnichannel CX Support Software AppDevelopment EnterpriseAISolutions Custom Reporting Staff Augmentation Workforce Management PerformanceInsights DataScienceImplementation Speech &TextAnalytics Customer Insights QEval ICE Chat ICEEmail ICE AI Chatbot Engagement SolutionsCustomer SaaS Products EtechTechnology Solutions Etech Insights

Improve Customer Experience

Etech Global Services owns the end-to-end responsibility for improving customer experience by using the combination of various different tools & strategies.

Etech Customer Engagement Solutions

Inbound Call Center Solutions

We ensure personalized interactions, increased revenue and reduced operational costs.

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Outbound Call Center Solutions

Drive incremental sales, increase market share, and strengthen customer relationships.

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Digital Engagement

Helping the world’s leading organizations improve sales and transform customer support.

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Omnichannel CX Support

Unifying different support channels to ensure quick & consistent customer interactions.

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Etech Insights

Etech Insights is the quality monitoring & analytics division of Etech Global Services. The Etech Insights team consists of a highly efficient group of data scientists that analyze customer interactions and deliver actionable insights to boost team performance, increase profitability & improve customer experience.

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Etech’s SaaS Products

ICE Chat

Make customer engagement easy with Etech’s ICE Live Chat software.

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ICE Email

Keep track of emails, support tickets, and get access to all customer information.

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Deliver a consistent and effortless customer experience for your customers.

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ICE AI Chatbot

Automate support concerns, provide 24*7 support and reduce customer effort.

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Etech Technology Solutions

Software App Development

Creating customer-centric, highly interactive UI-friendly web & mobile applications.

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Enterprise AI Solutions

Creating custom business solutions powered by AI to improve business processes.

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Custom Reporting

Dig deeper into your business processes and leverage data for continuous improvement.

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Workforce Management

Maximize team efficiency, engage them and deliver amazing experience.

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Staff Augmentation

Ensuring that you focus on core business while we work as an extension of your team.

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