Etech Solutions Overview
With over 20+ years of experience in serving clients from across various industries, addressing specific operational requirements and resolving diversified business challenges, Etech Global Services has grown its portfolio and area of expertise from a global outsourcing solution provider to a full-fledge customer experience management company, offering the products & services of Digital Engagement, AI-Enabled technology software for customer engagement and quality monitoring, omnichannel CX support, quality monitoring services and a technology partner for leading brands of the world.
Improve Customer Experience
Etech Global Services owns the end-to-end responsibility for improving customer experience by using the combination of various different tools & strategies.
Etech Customer Engagement Solutions
Inbound Call Center Solutions
We ensure personalized interactions, increased revenue and reduced operational costs.
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Outbound Call Center Solutions
Drive incremental sales, increase market share, and strengthen customer relationships.
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Digital Engagement
Helping the world’s leading organizations improve sales and transform customer support.
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Omnichannel CX Support
Unifying different support channels to ensure quick & consistent customer interactions.
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Etech Insights
Etech Insights is the quality monitoring & analytics division of Etech Global Services. The Etech Insights team consists of a highly efficient group of data scientists that analyze customer interactions and deliver actionable insights to boost team performance, increase profitability & improve customer experience.
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Etech’s SaaS Products
ICE Email
Keep track of emails, support tickets, and get access to all customer information.
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ICE AI Chatbot
Automate support concerns, provide 24*7 support and reduce customer effort.
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Etech Technology Solutions
Software App Development
Creating customer-centric, highly interactive UI-friendly web & mobile applications.
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Enterprise AI Solutions
Creating custom business solutions powered by AI to improve business processes.
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Custom Reporting
Dig deeper into your business processes and leverage data for continuous improvement.
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Workforce Management
Maximize team efficiency, engage them and deliver amazing experience.
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Staff Augmentation
Ensuring that you focus on core business while we work as an extension of your team.
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