Every Etech site runs on the same technology stack, the same QEval platform, the same security controls, and the same servant leadership culture. The only thing that changes is the time zone.
WHERE WE OPERATE
Corporate headquarters in Nacogdoches, TX. Operations across East Texas, San Antonio, and Dallas. English and Spanish bilingual capability.
Montego Bay center delivers English-first customer care and technical support in US time zones at nearshore cost structure.
Gujarat-based operations and the ETSLabs engineering center. Houses the core development team for QEval, Voice AI, RTAA, and Speech AI.
UNITED STATES
Established 2003 (founding site)
Corporate headquarters. Operations, executive leadership, training, IT, and HR.
Multi-program operations, new-client pilot site, leadership development center. CEO and COO based on-site. Executive and senior leadership present daily.
Established 2004
Operations center with AVP-level leadership on-site.
Customer care, back-office processing, and quality analytics programs. AVP of Operational Excellence oversees Lufkin operations.
Established 2021
Operations center with VP-level leadership on-site.
Multi-channel support, bilingual (English/Spanish) programs, technology client programs. VP of Operations Transformation based here.
Established 2012
Business development and client solutions hub.
Enterprise sales, client engagement, and strategic partnerships. SVP of Business Development and VP of CX Solutions based here.
JAMAICA
Established 2010
Nearshore delivery center.
English-first customer care and technical support in US time zones. Nearshore cost structure with onshore-equivalent quality.
Same QEval platform, same training methodology, same security stack as US sites.
INDIA
Two sites in Gujarat, India handle both contact center operations and the engineering work behind QEval, Voice AI, RTAA, and Speech AI. The engineering and operations teams sit in the same building by design.
Established 2003 (same year as founding)
Etech's first offshore site, launched in September 2003. Operations and ETSLabs engineering center. Houses the core development team for QEval, Voice AI, RTAA, and Speech AI.
Established 2006
Multi-channel operations, voice and chat programs, quality analytics delivery. 600+ team members. Senior operational leadership on-site.
GLOBAL CULTURAL IMMERSION PROGRAM
Every year, multiple employees travel between Jamaica, India, and the United States through Etech's cultural immersion program. These are not executive retreats. Operations leaders, trainers, quality analysts, and high-performing team leads participate in cross-site assignments designed to transfer institutional knowledge and build relationships that make multi-site delivery consistent.
Operations leaders and trainers travel to offshore and nearshore sites to calibrate training delivery, observe quality practices, and build personal relationships with site leadership.
High-performing team leads and managers visit US headquarters and India engineering centers to learn operational best practices and participate in cross-functional workshops.
Engineering and operations leaders travel to US and Jamaica sites to observe frontline operations firsthand, ensuring product development stays grounded in the reality of agent workflows.
ONE STANDARD
Executive or senior leadership is present at every Etech location. No site operates without a named leader accountable for quality, culture, and client outcomes.
Same QEval platform, same telephony stack, same security controls. No site-specific tool variations.
Same curriculum framework, same PDD process, same certification requirements before go-live.
SOC 2 Type II attested. ISO 27001 aligned. PCI DSS Level 1. Zero-trust architecture at every site. 22 years zero breaches.
Servant leadership training at every tier. Same promotion criteria. Same recognition programs. Same community engagement model.
Schedule a virtual site tour or talk to our team about delivery model options.
