Etech was founded to save 400 jobs in a town of 33,000 people. That founding purpose still drives the company. Our ESG framework is not a report published once a year. It is the daily operating model: invest in people, serve the communities where we operate, govern with transparency, and measure everything.
OUR FRAMEWORK
INVESTING IN PEOPLE
The contact center industry has an attrition problem because most operators treat frontline roles as temporary. Etech treats them as the first step in a career. The COO started as a call center agent. The Chief Data Strategy Officer started as a sales agent in 2000. The Executive Vice President launched the India operation from a pilot team of fewer than a dozen people.
The investment is structural: servant leadership training at every tier, global leadership development programs led by a dedicated Dean (Melissa Wood, 27+ years of L&D experience), PMP-certified project management across implementations, and a promotion-from-within culture that is visible in the leadership page, not just in a values statement.
COMMUNITY
East Texas, San Antonio, Dallas
Montego Bay
Gandhinagar, Vadodara
"Servant leadership is about more than work. Our goal is to be impactful in the communities where we live and work."
Matt Rocco, CEO
ENVIRONMENTAL
Etech's environmental approach is rooted in operational efficiency. Multi-site delivery reduces single-point dependency. Remote and hybrid work options at select programs reduce commute impact. The India campus facilities are designed for energy efficiency. This is not a net-zero pledge. It is an honest accounting of what a contact center operator can control and what we are doing about it.
Reduces geographic concentration risk and energy single-points across 8 locations.
Where program requirements allow, reducing commute impact and facility energy use.
India campus facilities built with modern energy-efficiency standards and sustainable design.
Our social impact is built into the operating model. Ask us how it applies to your requirements.
