Accessibility Statement

Etech is committed to making its website and owned product interfaces accessible to people with disabilities. Accessibility is part of how we evaluate every page we publish and every application we build in ETSLabs. We treat it as an ongoing program rather than a one-time project. For service-level accessibility accommodations on contact center programs we deliver for clients, please contact us at accessibility@etechgs.com so we can work with the relevant client to identify appropriate support.

This statement applies to:

• The public Site at etechgs.com and its subdomains, including trust.etechgs.com.
• ETSLabs product interfaces including QEval dashboards, Voice AI consoles, and the ROI Calculator.
• Public PDFs and other documents published on the Site on or after January 1, 2024.
• The voice and digital channels Etech operates on behalf of clients, to the extent of service-side accessibility accommodations described in Section 9.

Third-party content we link to, including external video platforms and webinar providers, is governed by their own accessibility statements. Where we embed third-party content on the Site, we choose providers that have a stated conformance target at least equivalent to WCAG 2.1 AA.

The Site targets the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA published by the World Wide Web Consortium. We also align to the following standards where applicable to our work:

The Site partially conforms to WCAG 2.1 Level AA. Partially conforms means that some parts of the content do not fully conform to the accessibility standard. The known areas where we partially conform are listed in Section 7.

The Site targets WCAG 2.1 Level AA. We strive to meet this standard across all pages but may not fully achieve conformance at all times — particularly on newly published content, third-party embedded components, and legacy documents. We are committed to continuous improvement and list all known gaps transparently in Section 7 rather than overstating our current conformance status.

Specific features we have built into the Site:

• Semantic HTML structure with unique page titles, landmark regions, and heading hierarchy.
• Visible keyboard focus on all interactive elements, tested through tab order.
• Color contrast at or above WCAG AA thresholds for body text. Brand accent treatments meet AAA where they are used for long-form reading.
• Text alternatives for images that carry information. Decorative images use null alt attributes.
• Captions on recorded webinars and podcasts hosted on the Site. Transcripts are available on every podcast page.
• Forms with programmatically associated labels, descriptive error messages, and accessible validation.
• Consistent navigation and predictable component behavior across pages.
• A cookie preferences control that is fully keyboard operable and screen-reader accessible.
• Skip-to-content links on long pages.
• Respects user preferences for reduced motion in hero animations and scroll reveals.

The Site is tested against current versions of the following pairings:

• JAWS on Chrome and Edge for Windows.
• NVDA on Chrome and Firefox for Windows.
• VoiceOver on Safari for macOS and iOS.
• TalkBack on Chrome for Android.
• Windows High Contrast and macOS Increase Contrast display settings.
• Browser zoom up to 200 percent without loss of functionality or content.

We do not test against every version of every tool. If you encounter a pairing that does not work, tell us and we will investigate.

We publish what we know. The following areas are not yet at full WCAG 2.1 AA conformance and are tracked for remediation.

• Legacy case study PDFs published before January 1, 2024 may not have a full tagged structure or alternative text for every image. Remediation is scheduled in the 2026 accessibility sprint (target: Q3 2026). In the meantime, email accessibility@etechgs.com and we will aim to provide an accessible version within 10 business days where technically feasible.
• The interactive ROI Calculator displays a live waterfall chart. A parallel accessible data table is provided beneath the chart. Color encoding alone is not relied on, and all values are readable by screen readers through the table.
• Some third-party embedded webinar players have keyboard focus patterns that deviate from WCAG requirements. We mirror the key content on the Etech page and provide a transcript download.
• Archived press releases from before 2021 are presented as fixed-layout content. We are reflowing them into responsive templates; a plain-text alternative is available on request.

Our accessibility program combines automated testing, manual audit, and user validation.

Automated testing

• Axe-core runs on every pull request against every changed page in our continuous integration pipeline. Critical and serious findings block the merge.
• Pa11y runs a full-site scan weekly and posts a delta report.
• Lighthouse runs on staging and on production for all marquee pages.

Manual audit

• Structured manual reviews by an internal accessibility reviewer following the WCAG 2.1 AA checklist at every major release.
• Keyboard-only navigation walkthrough for every new template.
• Screen-reader walkthrough on representative pages with JAWS, NVDA, and VoiceOver.

Independent audit

An independent accessibility firm performs a full audit of the Site on an annual cadence and of every major redesign before launch. The most recent audit was completed in early 2026. A summary is available on request from accessibility@etechgs.com.

User validation

We invite users who rely on assistive technology to validate new templates before general release and we act on the feedback.

Accessibility is not only a property of the Site. When Etech operates a contact center program for a client, the program inherits an accessibility baseline consistent with Title II and Title III of the Americans with Disabilities Act, Section 504 of the Rehabilitation Act where applicable, and equivalent international standards.

• Relay and TTY. Every US program accepts calls through relay services and TTY at parity with voice calls.
• 711 and 7-1-1. We train agents to recognize and accept relay operator announcements without routing friction.
• Video Relay Service. We accept calls placed through a Video Relay Service for American Sign Language users.
• Extended interaction time. Scripts and IVRs allow sufficient response time and offer repeat or transfer-to-human options at every prompt.
• Plain-language. Agent talk tracks are reviewed at Plain Writing Act readability levels where a program supports a US federal or state client.
• Alternate formats. We support email, chat, SMS, and postal follow-up where a caller cannot use voice.
• Reasonable accommodations. Supervisors hold authority to grant reasonable accommodations in real time and document them in the case record.

Public-sector programs Etech delivers under Section 508 or WCAG 2.1 AA requirements include these accommodations by contract. Commercial programs can add them at any time.

Accessibility is covered in new-hire onboarding for engineering, design, content, and operations roles. Designers and engineers receive role-specific training at least annually. Content owners receive plain-language and alternative-text training before publishing. Accessibility outcomes are reviewed quarterly by the Digital Governance Council.

If you experience a barrier or need an accommodation to access information or a service, tell us. We will acknowledge your request within 2 business days and aim to deliver an accessible alternative or interim workaround within 10 business days where technically feasible. If the request requires structural remediation, we will communicate a timeline on a case-by-case basis. To submit a request, email accessibility@etechgs.com or write to the Legal Department at legal@etechgs.com.

If you are not satisfied with our response, you may also file a complaint with the US Department of Justice Civil Rights Division at ada.gov. Residents of the European Union may refer a complaint to the enforcement authority designated under the national transposition of the European Accessibility Act (Directive 2019/882). Residents of Ontario, Canada may file a complaint with the Accessibility Directorate of Ontario.

When you contact us, please include the page URL or the name of the document, a description of the barrier, and the assistive technology you are using if applicable.

If you are not satisfied with our response to a feedback or accommodation request, you may escalate the complaint in writing to accessibility@etechgs.com and to the Legal Department at legal@etechgs.com. Residents of the United States may also file a complaint with the US Department of Justice Civil Rights Division at ada.gov or with the United States Access Board.

Residents of the European Union may refer a complaint to the enforcement authority designated under the national transposition of the Web Accessibility Directive or the European Accessibility Act. Residents of Ontario, Canada may file a complaint with the Accessibility Directorate of Ontario.

This statement was last reviewed on April 22, 2026. It is reviewed at least every twelve months, after every major Site release, and after every independent audit.