Etech Admin, Author at Etech Global Services LLC

20 Years of Etech: Delivering Remarkable Customer & Employee Experiences

This June is Etech’s 20th anniversary month!

It’s Okay to Be Wrong: Seeing Mistakes with A Silver Lining

It’s okay to be wrong! Discover four ways mistakes contribute to learning, innovation, relationship building, and overcoming fear of failure.

9 Key Strategies for Building a Positive and Productive Call Center Culture

Culture is proven to be a top priority for the current job market. Here are nine ways to build a positive and productive call center culture.

Security Awareness Training : Is It Really the Best Tool in Preventing a Security Breach?

Security awareness reduces vulnerabilities through employee education. Discover how proper training prevents breaches and protects your data.

Start Small, the Power of Building Successful Habits

Successful people experience great rewards in life not because of charisma, opportunity, or special abilities, but because of their habits.

Next Generation of Leaders – Are You Ready?

If you are the next young leader in your organization, and wondering how you are going to make a difference with your role, here are some tips that will help you.

7 Talks Not To Miss At Customer Contact Week Las Vegas 2023

Explore essential Customer Contact Week 2023 presentations covering omnichannel strategies, digital transformation, and CX leadership.

How to Embrace Each Day with Enthusiasm?

Embrace each day with enthusiasm by practicing gratitude, setting goals, staying present, and nurturing your mind, body, and relationships.

The Art of Delegation: How to Distribute Tasks and Build Trust with Your Team

The art of delegation builds team capability and trust. Learn how to delegate effectively through clear instruction and proper follow-up.

Inspirational Leadership – Does it work?

Here are 5 ways in which an organization can benefit from the positive effects of inspirational leadership.