Etech Admin, Author at Etech Global Services LLC

How To Train Front Line Leaders To Face Unique Challenges

You are a call center leader. At same point during your career at your company, you formed three straightforward letters […]

Think Montego Bay for Business Process Outsourcing As a company grows, its business operations are likely to become more numerous […]

The managers and team leaders overseeing the operations of a contact or call center have a lot of work to […]

Are you aware that about 25% of the phone calls received by call centers are evaluation calls, prank calls, fax […]

I recently finished reading a book by John Blakely entitled, The Trusted Executive – Nine Leadership Habits that Inspire Results, […]

Speech analytics has become an important feature in the operation of many contact centers. These sophisticated systems have the ability […]

What exactly is customer centricity and why does it matter? It’s a simple truth. Call centers realize gains when all […]

The overall success of a call center depends heavily on the management team and others in positions of leadership. Communication […]

When customers reach your contact center they need to have an experience that meets their needs, resolves their concerns, and […]

Customer service has long been a cornerstone of business success and, in a way, this is never going to change. […]