Etech Admin, Author at Etech Global Services LLC

Motivating the New Millennial Workforce

Millennials are currently the largest sector of the workforce, albeit by a small margin. However as Generation X transitions into […]

Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every […]

If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically […]

The Internet has helped to level the playing field in many regards, allowing business and commerce to span across countries […]

It is often said that if something cannot be measured it cannot be managed or improved. Some aspects of a […]

In the old days, marketing was all about one-way communication with consumers via advertisements, newsletters, and hard calls to action. […]

Every generation makes a mark on the marketplace and labor force and as most millennial approach adulthood, the generation is […]

E-commerce shares many similar traits to traditional sales, although it differs considerably in certain key areas. As websites are always […]

As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service […]

Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an […]