Live chat establishes a real-time communication channel between customers and online chat representatives thereby helping the customers receive instant help […]
Read moreGlobal Strategy Series 2014 In my last blog entry I talked about Etech’s Global Strategy for 2014 and beyond. That […]
Read moreReceiving customer feedback is like judging the pulse of the market. Customer feedback is of significant value as it signals […]
Read moreGlobal Strategy Series 2014 I read recently, that this technological/information age we are living in, in this, the early part […]
Read moreMy team just returned from the annual PACE National Conference and Expo. PACE stands for Professional Association for Customer Engagement. […]
Read moreIn today’s rapidly growing, fast paced world, the younger population entering the workforce is at an all time high. Businesses […]
Read moreBusinesses are growing and their decision makers are constantly on the look out to find how they can have a […]
Read moreAs businesses continue to grow, key decision makers are finding it increasingly difficult to dedicate the appropriate amount of attention […]
Read moreAs the Founder of a large, multi-national corporation, I get asked many questions. Some questions are very specific and deal […]
Read moreWith a wide range of services in their arsenal, inbound call center services in India is witnessing overwhelming growth. With […]
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