Today’s consumers want more than good products and good prices. They want good service and an effortless experience as well. In fact, they demand it. They want it fast, they want it good and they want it their way. Part of the challenge for contact centers is that “their way” varies from customer to customer. While one person’s way is via phone, another’s is via an app and yet another’s is via social media. To be successful in today’s environment, you’ve got to be everywhere all the time.
Artificial Intelligence (AI) is a natural fit for contact centers as it offers a solution for dealing with massive amounts of data. AI applications have the potential to reduce costs, improve customer experience, boost productivity and increase revenue. Learn and understand the power of AI, and gain insights to the needs and demands of your customers.
In the eBook, you will learn about:
What is “contact center quality monitoring”? Just stop and focus on the two parts of this phrase “contact center” and “quality monitoring” and it starts to make sense. If your business relies on a contact center, you need to make sure the quality of service provided is up to your standards. Your reputation and your business are literally on the line here and monitoring the effectiveness of customer contacts is a must.
Here is the Table of Contents for your quick reference: