Blog

Servant Leadership

September 20, 2012 Matt Rocco

The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced global market, businesses are called to move more rapidly than ever before while doing even more with less. While globalization and technology are the drivers behind the change, I firmly believe that the only way to achieve and sustain success is through the empowerment of people.

The most effective way to engage everyone to reach their potential is by developing high-trust cultures which empowers everyone by turning bosses into servants and coaches. This concept is at the heart of what it means to be a Servant Leader. At Etech, our leaders are not about power or prestige; they are about truly serving and developing their people, their customers and their communities.

I believe that Servant Leadership has never been more important than it is today. Companies are looking for leadership philosophies that work… and people are looking for a deeper meaning in the workplace than just meeting deadlines and drawing a pay check. By embracing and cultivating a leadership culture centered on servant leadership, Etech recently celebrated its 9 year anniversary having grown from one call center in East Texas with a couple hundred employees to seven global centers across Texas, Jamaica and India with 2,000+ team members. And the best is yet to come. Servant Leadership not only works, but it brings meaning to the workplace that is bigger than any of us.