Are You Coaching Your Agents To Enhance Productivity?
Mar 31, 2017 Veronica Chimney
Your call center performance is affected by the overall performance and productivity of your automated call center agents. Because of this, it’s enormously critical to…
Learn More...What Makes a Great Agent?
Jan 01, 2016 Kaylene Eckels
“What makes a great agent?” This is a key question that every leader in the contact center asks. They understand that with great agents serving…
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