Blog

How Artificial Intelligence Improves Contact Center Industry

Oct 23, 2017 Matt Rocco How Artificial Intelligence Improves Contact Center Industry

Artificial intelligence, or AI, is the gold standard in call center quality monitoring, and for good reason. Today’s automated call center quality monitoring software is…

Learn More...

How Automated Quality Assurance Impacts Your Team?

Apr 11, 2017 Jim Iyoob How Automated Quality Assurance Impacts Your Team?

Is your call center quality assurance team currently overworked and overwhelmed? If so, they are less likely to consistently provide accurate performance assessments and may…

Learn More...

4 Benefits to Know Before Automating Contact Center Quality Assurance

Apr 04, 2017 Jim Iyoob 4 Benefits to Know Before Automating Contact Center Quality Assurance

Did you know that contact centers throughout the United States generate more than 20 billion hours of audio files each year for the purpose of…

Learn More...