Blog

Valuing People

Nov 15, 2017 Matt Rocco Valuing People

The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that…

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Empowering Agents with the Right Tools

Sep 07, 2017 Amit Kachhawa Empowering Agents with the Right Tools

Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you…

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How to measure call center agent execution exclusively?

Jul 28, 2017 David Carrizales How to measure call center agent execution exclusively?

Call centers have turned into the fast developing business in various nations due to the requirement for the mass hiring of employees. For instance, many…

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Call Center Managers or Leaders?

Apr 19, 2017 Matt Rocco Call Center Managers or Leaders?

What would best describe the leadership style of your call center managers; caretakers or transformers? Managers care for the continuation of an organization and its…

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