The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that Valuing People is one of, if not the most, important of our 12 Character traits. Why? Because people matter. It’s that simple. People need to feel that they are heard, …
Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you trust them. Giving them the confidence and tools to find customer solutions will allow them to take that power and deliver on providing a remarkable customer experience. The agent is …
Call centers have turned into the fast developing business in various nations due to the requirement for the mass hiring of employees. For instance, many outsourcing companies suit upwards of two hundred representatives in one center. One may state this is all because of its outsourcing nature wherein the call center is excited in taking …
How to measure call center agent execution exclusively? Read More »
What would best describe the leadership style of your call center managers; caretakers or transformers? Managers care for the continuation of an organization and its needs while leaders transform the way the organization exists. Some in the business world would define a manager as too concerned with the status quo to move into the future, …
