Valuing People
Nov 15, 2017 Matt Rocco
The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that…
Learn More...Empowering Agents with the Right Tools
Sep 07, 2017 Amit Kachhawa
Empowering your agents is a continuous process of providing them comprehensive training, resources, motivation, encouragement and the right tools. This practice shows your agents you…
Learn More...How to measure call center agent execution exclusively?
Jul 28, 2017 David Carrizales
Call centers have turned into the fast developing business in various nations due to the requirement for the mass hiring of employees. For instance, many…
Learn More...Call Center Managers or Leaders?
Apr 19, 2017 Matt Rocco
What would best describe the leadership style of your call center managers; caretakers or transformers? Managers care for the continuation of an organization and its…
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