Leadership can be a tricky concept in the workplace. One employee may have the impressive title, but a lower-level employee may seem like he or she runs the show. How do you use everyone’s talents to your company’s benefit? First, you must understand what leadership is. What Makes a Leader? In the wise words of …
Accountability:Â We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings of failure, belittling, defeat, you name it! As I was thinking through what I wanted to say in this series entry, I came across an article by Roger Connors and …
Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.” Our ability to make a remarkable difference rises or falls on the shoulders of our leadership team. Etech invests many hours and resources developing leaders with a desire to serve! I recently read an article by Justin Tarte …
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What would best describe the leadership style of your call center managers; caretakers or transformers? Managers care for the continuation of an organization and its needs while leaders transform the way the organization exists. Some in the business world would define a manager as too concerned with the status quo to move into the future, …
