Blog

Do You Have The Right Qualities to be a Servant Leader?

May 10, 2017 Matt Rocco Do You Have The Right Qualities to be a Servant Leader?

For many years, it was standard practice that the role of manager or team leader was often paired with strongly authoritarian descriptors such as controlling,…

Learn More...

Servant Leadership: A Guide to Modern Customer Service

May 03, 2017 Matt Rocco Servant Leadership: A Guide to Modern Customer Service

Because customers have so many more options than they did in decades past, we often refer to today’s business environment as the age of the…

Learn More...

Call Center Managers or Leaders?

Apr 19, 2017 Matt Rocco Call Center Managers or Leaders?

What would best describe the leadership style of your call center managers; caretakers or transformers? Managers care for the continuation of an organization and its…

Learn More...