5 strategies to enhance proactive customer service
Aug 09, 2019 David Carrizales
Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…
Learn More...10 Simple Steps You Can Take Today to Improve Your Inbound Contact Center
Dec 21, 2016 Jim Iyoob
Although businesses go to great lengths to provide customers with self-service options that make it easy for them to find solutions to common questions and…
Learn More...Think Beyond Telemarketing with Outbound Call Centers
Dec 02, 2016 Patrick Reynolds
When outbound marketing is used in a tactical way, it strengthens customer relationships and heightens engagement. Progressive companies are looking beyond the idea of telemarketing…
Learn More...Want to Avoid Revenue Loss? Outsource Inbound Call Centers
Nov 11, 2016 David Carrizales
While every company thirsts for growth, that increase in business could leave your revenue parched. It makes sense that you and your team want to…
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