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5 strategies to enhance proactive customer service

Aug 09, 2019 David Carrizales 5 strategies to enhance proactive customer service

Proactive customer service is about foreseeing client needs and meeting them before they have to ask. This type of service is also aimed at increasing…

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10 Simple Steps You Can Take Today to Improve Your Inbound Contact Center

Dec 21, 2016 Jim Iyoob 10 Simple Steps You Can Take Today to Improve Your Inbound Contact Center

Although businesses go to great lengths to provide customers with self-service options that make it easy for them to find solutions to common questions and…

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Think Beyond Telemarketing with Outbound Call Centers

Dec 02, 2016 Patrick Reynolds Think Beyond Telemarketing with Outbound Call Centers

When outbound marketing is used in a tactical way, it strengthens customer relationships and heightens engagement. Progressive companies are looking beyond the idea of telemarketing…

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Want to Avoid Revenue Loss? Outsource Inbound Call Centers

Nov 11, 2016 David Carrizales Want to Avoid Revenue Loss? Outsource Inbound Call Centers

While every company thirsts for growth, that increase in business could leave your revenue parched. It makes sense that you and your team want to…

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