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6 Secrets to Live Chat Efficiency

Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you can use to make everything about your business’ online presence perfect, here are some ways you can improve the efficiency of your company’s live web chat services. Establish Chat Priority …

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Integrated Customer Engagement

Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now handling transactions online and consumers like it. If you have never tried chat for your customer service or sales, you may want to consider it as a viable option, especially …

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The Effects of Live Chat Integration on the Customer Experience

A great customer experience can enhance the value and length of the consumer and merchant relationship. Each product in a marketplace has to be a better or more affordable substitute, tying commercial success to service. Businesses that roll out sophisticated customer experience tactics to add value to their offerings with giveaways, enhanced services, loyalty-based bonuses, …

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2 Ways Live Chat Services Can Improve Online Customer Experience

Customers everywhere are starting to turn to the internet to conduct their business and shop. Website owners are scrambling to implement tools that will enable them to meet the needs of their customers without investing too much time, money and resources. As more customers start to increase their expectations to improve their experiences, many online …

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The Importance of Online Chat

The online behavior of the consumers is constantly increasing as companies continue to grow and provide services online. According to Forrester Research, last year in 2013, online retail sales in the US reached over $288 million with an expected growth rate of 10% annually through 2018. When consumers are increasingly shifting towards online shopping and …

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Why Do Customers Use Chat?

In today’s fast pace, convenience first world, customers want, and more importantly expect, great customer service. They expect that wherever they are, the companies they want to do business with should be to. Live chat in e-Commerce For users, it is much easier to engage with a store through the availability of live chat. Having …

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