Blog

6 Secrets to Live Chat Efficiency

Sep 02, 2016 Jim Iyoob 6 Secrets to Live Chat Efficiency

Once you’ve added live chat to your websites, don’t stop looking for ways to improve the customer experience. While there is no magic formula you…

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3 Easy Steps to Improve Customer Service Through Live Chat

Aug 09, 2016 Jim Iyoob 3 Easy Steps to Improve Customer Service Through Live Chat

Customers are doing more online shopping than ever. Many of them are turning to the internet because they want to be more in control of…

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3 Tips To Help Create the Best Chat Experience

Aug 02, 2016 Jim Iyoob 3 Tips To Help Create the Best Chat Experience

To stay on the cutting edge of customer service, you’ll want to offer your customers every available avenue to provide help and support. One of…

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Integrated Customer Engagement

Jun 16, 2016 Jim Iyoob Integrated Customer Engagement

Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now…

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Why Companies Still Need Chat?

May 05, 2016 Jim Iyoob Why Companies Still Need Chat?

If you know me, I consider myself a nice person. However when I receive terrible service, I try not to complain. I don’t kick and…

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The Effects of Live Chat Integration on the Customer Experience

May 03, 2016 Jim Iyoob The Effects of Live Chat Integration on the Customer Experience

A great customer experience can enhance the value and length of the consumer and merchant relationship. Each product in a marketplace has to be a…

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2 Ways Live Chat Services Can Improve Online Customer Experience

Mar 24, 2016 Jim Iyoob 2 Ways Live Chat Services Can Improve Online Customer Experience

Customers everywhere are starting to turn to the internet to conduct their business and shop. Website owners are scrambling to implement tools that will enable…

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4 Ways to Deliver better Customer Support utilizing Chat

Jan 28, 2016 Jim Iyoob 4 Ways to Deliver better Customer Support utilizing Chat

If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…

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The Missing Link That Makes Social Media Customer Service Easier

Jan 07, 2016 Jim Iyoob The Missing Link That Makes Social Media Customer Service Easier

The modern day consumer has more ways than ever to communicate with the companies they do business with, which makes it important that companies actually…

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Live Chat: How Long Can You Keep Customers Waiting?

Dec 15, 2015 Jim Iyoob Live Chat: How Long Can You Keep Customers Waiting?

Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just…

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