Importance of Executive Coaching
Executives are the backbone of any organization, as their dedication, contribution, and decisions make the organization grow.
Executives are the backbone of any organization, as their dedication, contribution, and decisions make the organization grow.
High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you lose consistency in customer service and in the systems you have in place. For example, when a loyal customer calls has to speak with a different account manager each time, …
Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1) Read More »
The overall success of a call center depends heavily on the management team and others in positions of leadership. Communication is the basis for good leadership, but there are five other essential strategies a contact center manager can put to good use while leading a team to success. 1. Listen Leaders should be able to …