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How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Nov 18, 2020 Patrick Reynolds How to Make Your Live Chat Service Smarter with Artificial Intelligence?

Live chat is a tool growing in popularity for consumer interactions. It is not an overly complicated system, involving a simple messenger window and sometimes…

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Why is Contact Center Quality Monitoring Crucial for Your Business?

Nov 09, 2020 Jim Iyoob Why is Contact Center Quality Monitoring Crucial for Your Business?

When it comes to contact center quality assurance, there are several reasons you should implement a strategy and stop just checking boxes. The 9 reasons…

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4 Golden Contact Center Quality Monitoring Trends of All Time

Jul 31, 2020 Shawndra Tobias 4 Golden Contact Center Quality Monitoring Trends of All Time

When we speak to contact centers about what’s happening in their organizations, Quality Monitoring (QM) and Quality Assurance (QA) are the two challenges that they…

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Importance of Text Messaging

Feb 04, 2016 Jim Iyoob Importance of Text Messaging

Mobile devices have become indispensable tools in the 21st century. Most notably smart phones have changed the way consumers interact with brands. With a single…

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