How to Improve Customer Experience and Sales With Voice of the Customer Research
Aug 21, 2019 Patrick Reynolds
Companies offering inbound call center services often train their employees to believe that the customer is always right. When it comes to customers’ knowledge of…
Learn More...Is Your Call Center Ready to Adopt Integrated Customer Engagement?
Apr 22, 2016 Kaylene Eckels
Call center environments are constantly changing with the trends, just like any other business in this century. To keep up with the trends and meet…
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