Blog

How to Take Customers’ Feedback in Real Time

Oct 20, 2017 Kaylene Eckels How to Take Customers’ Feedback in Real Time

The best businesses are looking to rise above the commoditization of the marketplace and place service at the forefront of their strategy. However, in an…

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Implementing Quality Assurance Controls for Call Center Projects

Jul 08, 2016 Nancy Wright Implementing Quality Assurance Controls for Call Center Projects

If your Call Center already maintains an effective Quality Assurance (QA) program you have a leg up on other companies who do not invest in…

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Strengthen Your Brand with 3 Seamless Customer Experience Tips

Jul 01, 2016 Kaylene Eckels Strengthen Your Brand with 3 Seamless Customer Experience Tips

Your brand has made a mark in the noisy market-place and every day you need to ensure you maintain that position. Whether you stand for…

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Mobile Shopping: How to Create a Perfect Customer Experience

Feb 10, 2016 Matt Rocco Mobile Shopping: How to Create a Perfect Customer Experience

As mobile shopping becomes the common denominator influencing and informing consumer behavior, the opportunity to increase return on investment is expanding exponentially. To produce a…

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How to Create An Exceptional Customer Service Experience

Dec 21, 2015 Patrick Reynolds How to Create An Exceptional Customer Service Experience

Offering exceptional customer service experience will win you some loyal customers. A string of loyal customers who rave about your brand is one of the…

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