5 Effective Tips to Raise Your Customer Service Standards
What Are Your Company’s Customer Service Standards? According to the Institute of Customer Service, your company’s customer service standards should include clearly defined and communicated expectations for timeliness, applicability, and accuracy. Service-level agreements are ideal examples of defined standards. It’s not enough to say that you’ll answer all calls within a reasonable period of time. …
5 Effective Tips to Raise Your Customer Service Standards Read More »