Start with the letters Start with C before F and R. C has changed the most over time. F is usually accepted as First but with some caveats. R, or Resolution, is the simplest and most binary to define and measure. Years ago, life when business was simpler, defining FCR was simpler. It was quickly …
Social Media has opened new avenues for businesses to connect with their customers. These days, it isn’t enough to have a website for your business; the customer buying journey extends to social media marketing sites like Facebook, Twitter, LinkedIn, etc. More and more people are using Twitter and Facebook for Customer Service as well. The …
Are you using social media to connect with your customers? Read More »
Offering exceptional customer service experience will win you some loyal customers. A string of loyal customers who rave about your brand is one of the key things you need to beat the competition. Exceptional customer service is making the customer feel they are the most important for the few minutes you are attending to them. …
How to Create An Exceptional Customer Service Experience Read More »
Online shoppers have proven time and again that they’re not the most patient group, and it’s tough to blame them. With so many alternatives just a click away, it’s crucial to ensure that your web site’s support tools are both accessible and responsive at all times. This ranges from e-mail and phone communication to your …
Live Chat: How Long Can You Keep Customers Waiting? Read More »
The phrase ‘Voice of the Customer’ has become very popular recently, with businesses focusing their efforts on listening to their customers and understanding exactly what their needs and desires are. Nowhere is the actual ‘Voice of the Customer’ more often encountered than via the call center, which means call centers and their agents should be …
Making a remarkable difference to your customers with the call center Read More »
Businesses live and breathe for ROI (return on investment), yet running a modern customer-facing business is a complex mixture of day-to-day business operations (accounting and admin sadly never go away) and managing a brand identity that is somewhat out of control, with conversations between brand advocates and detractors ongoing on multiple communication platforms. How can …
Anyone who is in any type of business will tell you that were it not for their customers, they would not be in business. It’s really a no-brainer: businesses survive and thrive because of their customers. On the other hand, businesses die due to a lack of customers. Customers are the life-blood to any business. …
At Etech, We Are Thankful For Our Customers, The Lifeblood Of Our Business Read More »
Live Chat Live Chat is the latest trend that is used by companies to help their customers. Providing customer support through live chat should be done with extra care. You need to pay special attention towards several important facts in order to satisfy customers with their concerns. From this article, we will let you know …
In today’s fast pace, convenience first world, customers want, and more importantly expect, great customer service. They expect that wherever they are, the companies they want to do business with should be to. Live chat in e-Commerce For users, it is much easier to engage with a store through the availability of live chat. Having …
The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment is the biggest issue faced by many companies wanting to improve customer conversion and maximize revenue. According to Forrester Research, the number of website visitors abandoning the shopping cart at …
Shopping Cart Abandonment: How Online Chat Can Help Read More »
