Blog

How did Omnichannel Customer Experience Evolve in 2020?

Dec 15, 2020 Amit Kachhawa How did Omnichannel Customer Experience Evolve in 2020?

In the past few years, omnichannel customer experience (CX) has quickly evolved as a core part of CX. Brands that design and deliver an omnichannel…

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How does Social Media Boost Customer Experience?

Aug 07, 2020 Amit Kachhawa How does Social Media Boost Customer Experience?

Those of us who are in leadership understand how important the customer experience is and the potential ripple effect that can take place due to…

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Customer Contact Week At Home, 2020

Jul 21, 2020 Admin Etech Customer Contact Week At Home, 2020

Etech is excited to meet you all at our virtual booth, August 26th -27th, 1:00-2:30 pm and 3:15-4:15 pm CST. You can schedule a live…

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How does Human Resources Impact Customer Experience?

May 27, 2020 Veronica Chimney How does Human Resources Impact Customer Experience?

When customer experience is delivered right, brands can increase their revenue remarkably, simultaneously creating happier customers who enjoy using their products and services. All the…

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Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

May 20, 2020 Jim Iyoob Human Intelligence + Artificial Intelligence – The ‘Winning Formula’ to Deliver Remarkable Customer Experience

If I were to ask a bunch of people the last time they had a really great experience as a customer, it probably wouldn’t take…

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